Manchester City FC Anmeldelser 

Just like all the others. I have been waiting for a personalised shirt for my daughter's birthday. I rang the number from 9.00-5.00 yesterday and nothing. Just one email saying it's late and no date when it will be despatched. Shocking customer service. Someone from the club needs to deal with this.

Absolutely disgusting that we can order the Grealish top on the day of release and not receive it! I’ve emailed I’ve phoned a million times I’ve tried the other numbers to at least try and speak to someone to no avail. I have now done a chargeback with my bank who’s refunded me immediately! Shame on the club!

New season tickets are a joke, I have spent hours on the phone to be told the problem is now solved then phoning the next day to be told the same again. What a way to treat their supporters.

This club shop needs to be exposed. A discusting service. How can they treat young supporters so badley. Birthday presents not delivered. Telephones not answered. Emails not reponded to .

If I could give zero I would! Ordered a sterling top for my little girls birthday 3 weeks ago and it's still not even been dispatched! Phone lines don't get answered and emails are ignored! Will never order through them again!

Shock service, shocking club.

Ordered a Grealish shirt on the day he was announced £90.00 it’s now been 3-4 weeks and I haven’t heard a dickiebird just like your fans no wonder there’s not many if this is how the club treats its fans. I only purchased to support Jack but I will now seek a refund!! UTV

just adding to the negative comments to protect others from purchasing from such a poor company. what a joke! Man$hity shop. sort it out. 3 weeks, delivery not even sent. no response to mails. phones never answered. Very bad reflection on the club and supporters. Never ordering again. Now to seek refunds as my sons birthday has passed and we will order elsewhere as this lot are completely useless.

If there was 0 stars I would do it . Spent £90 on a jack grealish Man City top , which was supposed to arrive in 5 days , it’s now been 3 weeks and it hasn’t even been dispatched , absolute joke . Do not order from them !

Ticket ordering doesn't work regardless of card or bank used. Setting up friends & family doesn't work. Wasted £70 on 2 memberships, 2 hours of time & have no tickets. Phone line on permanent hold. I could get tickets last season no problem. What's gone wrong?

Where is my order? 11 days and still not shipped. Just tell us if you are out of stock and sort it out.

Placed an order for a personalised shirt for my 8 year old on 3rd August. They have debited the money from our account and we haven't received anything. Can't get through on the phone and no reply to emails. This is criminal. Not sure what to do next....

48 years as a supporter most of which as a season ticket holder. Do they really care about customers like me?

Waited in 4 x hourly call queues (3 times the line eventually went dead) when I found out that my season ticket will be on an app. I don't understand 'apps.' They said I could download the tickets myself but I would have to be willing to get in a different 1-hour call queue to arrange.

No thanks. Very disappointed in the appalling way city have decided treat live supporter customers. City - you should know and do better than this.

Placed order 11 days ago, still waiting for delivery.
Can't get through on phone. They don't answer emails.
Terrible

Terrible, Terrible service to spend a £110 on a shirt and yet after 10 days it still hasn’t even been dispatched even after contacting Tuesday and being told it would be dispatched by Wednesday night latest. It is now Friday its just a joke and damn right embarrassing for one of the biggest clubs in the world! These tops are probably mass produced and ready to send off so what the hell is the hold up??
First time I’ve ordered directly off the website and after this experience will be the last!!!
Come on CITY sort it out it’s damaging your reputation

Literally wouldn't even give 1 star. Its sooo shocking. I ordered my son a new kit 10 days ago, spent £95 as its his birthday present which is for Sunday. So ordered in plenty of time. Because was personalised with foden, the earliest I could pick delivery was 3-5 days. Left till the 6th day and tried to call,phone cut me off several times saying was busy. Went on live chat after 2 emails ignored and they have ran out of the letters, said could be weeks before I recieve. They said they can't prioritise just because its a birthday and I will recieve when I recieve. I was fuming not just with what happened but with the service. They then said have a nice day and stopped the chat. How can customers be treated like this. I then did another chat and said OK I won't have the personalisation, they said they can't change the order now nor can I have a refund. Man city seriously need to sort this there are too many reviews saying the same thing. Service is utterly disgusting, what has gone wrong! Very angry and upset for my son who adores this team.

I worked at the Etihad on Friday 30th July.
After the day Martin and Mark took me on a tour of the stadium.
Brilliant insight and so knowledgeable
The pair were also hilarious abd this for made my day. Well done xx

Been 8 days since ordered no response to emails and phone line just cuts you off! Love the club but stichd or whatever they are called who runs the online shop are an embarrassment to the club and we should have strong words - I run an online shop and it’s quite simple - take the order despatch send tracking and usually all is ok! If the boss at City reads this get in touch would do a much better job than these!!!

Just saw the new City Kit for 21/22. It's a replica from a kit some years ago, but sponsor was Nike. Why do football clubs do this, ripping the general public off, by bringing what you would think a new top out, I love City but I'd say, who ever designes then need too look again, heritage is great but bring tops out that are replicated from old tops is crazy. They cost so much money when they first come out, people go out and buy too support there club. 🥺👍 I Wana see better kits in future too come.............

I made and order on June 14th for my son's birthday. After 10 days nothing arrived so I emailed to ask why this has happened and I was rest assured that when one of the items is back on stock they will sent them all together. The next day I got an automated email about a partial refund with no other explaination.
So I emailed again to ask what is this refund and I was told that two of the items were no longer available so they cancelled them. Hence I asked for the third item to be cancelled too as my son's birthday had passed and I had to buy another present anyway to be told that the item has been labelled and packed(not shipped!) so nothing could be done. I called the customer(to be fair the gentleman was really polite) service to be told that I cannot even return the item as it is personalised. So two weeks now they have taken payment on day 1, and I haven't received either the item nor the refund for part of the order. And all this after 5 emails and a phone call! Needless to say that the shorts I was told that are out of stock still appear in stock at the shop website and that I paid almost £8 for packing and shipping.
Their customer service is non-existent!

I order a shirt almost 3 week's ago and I still have not received. Customer services say they are still waiting for printing, yet if you go on the website it says available for immediate order.
This is the 6th time I have ordered on line and only once has my order arrived on time. When you call a manager is never available and you are fobbed off with poor excuse and they refuse to get a manager to call you back.
Terrible service and the club just don't seem to care that they are upsetting the fans.