Maldronhotels Anmeldelser 

I received a voucher to a mimosa afternoon tea, the back end of February as a gift.
As much as I have never tried the maldron hotel, I heard good things from a budget hotel perspective. I had also met some of the staff before when I had an inquiry. I found them all quite lovely.
The problem started with the date on the voucher due to expire. I'm so used to a year to use, I didn't even check it was only usable for a few months. My mistake completely.
I checked on the off chance that the restaurant might be able to extend the voucher to use at the end of the week on my day off (extend by 3 days)
I called and spoke to the restaurant, the girl went off to ask the question and came back with a hard no. I said OK and re arranged a few things and booked for 3pm on the last day it could be used (4 days away) after work with a Co worker.
Over the weekend, I got sick. I emailed reservations to ask if I could postpone due to sickness. Maybe is they could escalate it to a member of management. As I wouldn't be going to work, but would be returning on Thursday. Could they accommodate me? Unfortunately, no one replied to my email, I was cc on an email asking a manager to address it. She didn't reply, so I emailed on the day of the reservation saying I only had a few hours to cancel. Another member of staff emailed back saying the manager was away somewhere and they couldn't honour the voucher.
I went.. Not feeling my best.
The reception was lovely. They were friendly and kind. My Co worker joined me and we went to check in. We stood around for a few minutes, we were the only people there. A passing chef took the liberty of asking us if we were OK and sitting us at a table. He then went to reception, the receptionist went off to find our server.
He arrived, took tableware from another table to put on ours and asked if we wanted tea? We told him we love tea!!
He brought a small tea pot with enough for 2 small cups and some milk.
He brought the afternoon tea stand out immediately and put it on the table and walked off. He was not unpleasant, just unintested. No description, no questions, he didn't even ask to fill our empty tea pot.
He stood at the station looking at his phone, which I'm sure was work related. I'm not saying he wasn't doing something but he never checked on us, or even looked at us.
I asked for another pot and he brought it, he didn't take away the empty tea pot and I had to pop it under the table on the floor to make room.
I asked for a take away box on the way to the bathroom and he brought it.
I packed away the cakes, and we just left.
I didn't even leave a tip which is so unlike me.
The food was nice enough, the scone was warm and fluffy. The sandwiches were pretty basic but fresh, the cakes were small but nice. I really needed the tea, 2 one person pots between 2 of us only got us 2 small cups each. I expect an abundance of tea at an afternoon tea. I wasn't hungry as I was sick.
Its such a shame that the whole customer service side was lacking. The point not being that they wouldn't reschedule for me or take into account that I was unwell and could have spread it around the hotel (turns out it was the back end of covid) but just the compleat lack of personality.
The restaurant is clean and quite large, the bathroom was nice. we were the only people in there. Our experience was over within the hour. It was only that long as we were chatting and catching up on work developments. It would have been a handy place to bring our international team being steps from my work place.

If you are looking for a luxury experience, this is not it. Newcastle has so many gorgeous places on offer for about the same price. This was gifted to me, so felt I should use it. If I had of booked it my self I would have cancelled.
I wouldn't return or recommend.

Very disappointing!
Booked a room for 3 only to find on arrival that it had been prepared for 2. Quickly fixed by a helpful reception and housekeeper.
Next discovered that there is no airport shuttle or local bus service to the airport as advertised. So for a very early flight next day an expensive €50 approx taxi fare to fork out.

Headed to the restauraurant as despite quite expensive prices the menu looked appealing. BIG MISTAKE!

DO NOT DINE HERE.

All 3 meals were of a very poor standard. Pasta with chorizo was lukewarm, tasteless (how can anything with chorizo be tasteless?) and there wasn't much chorizo present. Both Classic burger and Gourmet burger were absolutely dreadful. Barely warm burgers, 'crispy' onions were actually slimy fried chunks of onion, the burgers although nearly cold tasted charred and burnt. Given the price tag of €19 this is shameful.

Positives - the room was clean, bathroom nicely finished, reception staff and restaurant staff friendly and helpful

Maldron hotel Tallaght. This was a truly horrific experience. The dirt and smell in the room was beyond words. Mould growing half way up filthy stinking net curtains. Actual curtain falling off railing, hairs in the bed, smell of smoke and cheap pine disenfectant. We were at a function the food and service was beyond a joke. Wilted cesear salad 3leaves to be exact and a cold main. It was the closest thing to a fawlty Tower experience I could imagine. Thankfully another guest didn’t stay so I could use a different room but I definitely would never ever go here again or recommend to anyone. Less than 1 star

We stayed from 22/04 to 25/04 in the Maldron Oranmore, Galway. The pool was nice, as was the convenient location of the hotel. The breakfast was very good. We were met each morning by the manager, Ann. She was very helpful, friendly, approachable and attentive. We also received nice service from Charlotte and Abigail. The room service by Aga was very good also. The bathroom was a bit dated and had no towel rail or hook so wet towels had to be hung over the door. The TV is not WiFi linked so you cannot watch Netflix unless you stream it through your mobile, which took a while to set up. We went to the games room to play a game of pool and found it very shabby, most games/toys were broken and if reflected badly on the hotel, I think. Overall it was a nice stay though.

We stayed in the Maldron hotel in Manchester City Centre over the weekend . Booked a family room as my wife and i were bringing our autistic son away for the weekend . The hotel was lovely , clean and tidy , well located and the breakfast was lovely and fresh with a great selection . To any family travelling with children with needs all these things are nice but its really all about how you are accepted and treated by the staff and the understanding they have . The staff in this hotel were absolutely fantastic thank you so much for how you all treated and interacted with our son . Mo, who working on nights ,especially thank you your kindness and understanding was lovely and meant the world to his Mum and I . Craig chatted to everyone i think working at the hotel and everyone was so kind to him and then in the evenings he was looking for Mo for a chat , Mo always came round to check on Craig and have a chat , you are all a credit to yourselves and the hotel , thank you so much you took away a huge amount of worry for us and you probably don't realize how much your acceptance and understanding means to a family like ours , thank you so much

Liverpool hotel. Check in was easy, as was check out. Room was clean and tidy and well equipped. Staff that we came into contact with were pleasant and helpful. Location was great.
The only issue I had was we had been out and it had rained. When I got back to the room there was nowhere to hang my wet coat as no hangers except in the wardrobe.
Also, lack of towel hooks in the bathroom.

Every time I stay here the staff are amazing, in both Newlands cross and tallaght hotel. Sasha,, Alexandra in Newlands crossyou girls are amazing,, highly recommend these hotels, rooms are spotless, amazing cleaners thank you,, reception are brilliant can't do enough for you,, food in Newlands is gorgeous, so grateful to you all,, I should move in now at this stage,, sasha again you looked after me today,, thank you x
Lisa and Tony

Could not understand receptionist when I booked and she booked the wrong dates waited at the bar for twenty minutes before the bar appeared and the breakfast was cold and the toaster did not work properly

We stayed at Maldron Hotel Liverpool for 2 nights and our stay for both nights waa amazing. The front desk staff, the room service and staff at the restaurant were all very accommodating and provided excellent customer service. 10/10 to all staff at the Maldron Liverpool. We will definitely book it again and recommend to family and friends too. Well done!

I stayed at the Maldron Hotel Finsbury Park in March. I was very impressed by all aspects. It is a new building close to the Metro station and in a good spot for a London visit. The staff are lovely and the food is good, including the breakfast and evening meal.
As I result I have just made another booking for March. We had to change our original booking due to unexpected weather and transport difficulties. The Receptionist and the Reservation Manager, Varvara, were extremely helpful and efficient. I will definitely stay here (and at other Maldron Hotels) in the future.

Great location clean modern room and good breakfast. Stayed single occupancy in a double room. Good value for money too.

My daughter and I booked in to the Maldron Hotel Tallaght! We had a great weekend. The staff were very friendly and welcoming. The room was very spacious, clean and had complimentary tea/coffee. Room service staff were great nothing was too much! The hotel has a bar, swimming pool which was great to relax after travelling. The hotel was a great base into Dublin City…. The staff were really helpful booking our cab…. We also had the choice of the bus services which is directly across from the hotel …. Also a fab shopping centre. The Square! As our flight was cancelled last minute…. Lisa at the front desk managed to book us into the same room. All the staff were exceptional at this hotel. Will definitely stay again! 👍

I arrived at this Maldron hotel in Brighton with my hubby and 5 year old granddaughter for a 2 night stay. At first impression there was building work going on at the front but the reception area was clean and staff were friendly. I had booked a family room but the room we were allocated had such a narrow gap between the double and single bed that I had to walk sideways (I’m average size). My granddaughter took great pleasure in swinging between the gap. The quilt on the double bed was too small and upon pulling back the cover, I found a bug nestled on the sheet. We were missing towels and there was excrement on the bathroom wall. There was also no luggage rack so 3 mini suitcases had to be stepped over on the floor. I returned to the front desk and explained the problems with the room. The staff member visited the room and apologised. He said other guests had mentioned the lack of luggage racks and they were now on order. You would think that because Maldron is a chain that these would have already been provided. There is also no dressing table or desk so everything had to be perched on a thin shelf below the television and adjacent to the kettle. In fairness I was shown 2 other rooms but they were not suitable owing to having a 5 year old with us. I didn’t relish sharing my bed with a fidgety 5 year old.

I informed staff that we would only be staying one night because of our room and we were informed that we would be given a refund. Ishan also gave us a free meal (minus drinks) by way of an apology. The food was lovely and I highly recommend their restaurant. We went for a walk but upon our return we were told that the housekeeper said it was a stain on the tile and not excrement. I’m not sure where they were looking as it was still there. We changed our return train day and returned home a day early. I was charged £224 for a one night stay in a room that I would not recommend. I rang to speak to the hotel manager and I’m still waiting for him or her to return my call.

Disgusting booking experience at the Liverpool Maldron hotel. Seventeen days after our 3 rooms had been booked and the price confirmed, Booking.com informed us that the hotel had registered the wrong prices and we had to pay a total of over £600 extra on our bill or else cancel our booking! My son, unable to pay an additional £300, decided to cancel. I rang the hotel the next morning and only then was I told that if replied to the Booking Services message ‘I don’t accept’ the hotel would honour the original price. However, they refused to reinstate my son’s booking and he would have to make a new booking at the inflated price. I have tried to contact the general manager but received no reply, so can only conclude that this deceitful practice is condoned by the management. I would strongly advise people not to stay at any of Maldron hotels.

Brand new fresh luxury hotel in brighton. Close to the mall, i360 and pier and with excellent service by staff, always with a smile. It makes a pleasing alternative for us coming to Jurys (Leonardo) Waterfront for past 8 years. The duty restaurant manager and Cohen, were particularly outstanding and made our daily start to the day that little special.

Greedy scumbags, trying to extort music fans. Well it’s all backfired hasn’t it. I hope it was worth the extra few grand you made. PR DISASTER

Disgusting behaviour. Hope nobody books all the rooms that have been cancelled. Can't even admit what they've done. Wonder how many more excuses and lies come out of their greedy mouths. Reading other reviews they not very hygienic anyway. If anyone wants to book a hotel go elsewhere. They shouldn't be allowed to get away with what they're done. I'm sure decent clean hotels are going to be much more affordable. If it was a technical glitch which I doubt give them back to people who already booked for their original price. Scavengers

Hotel booked in Manchester just as a gig was announced. Booking confirmed. Gig was announced and the room was cancelled. Put on again for over 3x the price. Excuses made around technical error and overbooking but fundamentally, they saw an opportunity to make more money and took advantage at their own existing customers expense. Hotels do this, but a chain like this should be called out and boycotted. Don't book, it may very well happen to you. Pure greed and profiteering.

Cancelling booking “due to a technical error”.

The actual technical error is an announced concert nearby and they're reselling the room for ridiculous prices.

Utterly shameful.

Booked months ago… got email saying my booking has been cancelled due to some error…. Yeh course it did 😡😡😡 look up a few hours later and the room was triple the price… what a scammer of a hotel… you have been reported… my advice to people do not book with these scammers.. better go elsewhere…😡😡