Mairaatelier Anmeldelser 63

Ich habe zwei Taschen bestellt und gleich bezahlt. Die eine wurde nach vielen mails nach 2 Monaten geliefert. Die zweite ist nach fast 2,5 Monaten immer noch nicht geliefert und eine Antwort auf meine mails erhalte ich auch nicht. Dringend Finger weg!

I bought 2 of their bags as a birthday present for my daughter and was so pleasantly surprised. I was a little apprehensive of shopping online but the customer service team were very helpful and kept me updated. My daughter was very happy with the quality of the bags when I gave them to her. I highly recommend to all my friends.

Ho pagato la borsa il 24 febbraio, ma a tutt'oggi 1 aprile,,,, 26, non è arrivato un bel niente. Più volte ho scritto per segnalare la cosa, ma ho ricevuto risposte inconsistenti e poco esplicative. Sinceramente sconsiglio fortemente l' acquisto di qualsiasi prodotto e mi stupisco ti tutte le recensioni positive che leggo su trustpilot. Ormai ho perso le speranze di avere indietro i miei soldi anche perché mi hanno detto che, se la borsa arriva e non mi piace, solo allora potrò ricevere il reso, finché la borsa è in transito non posso né denunciare né fare altro. Ma una cosa la posso fare,: mettervi in guardia...

It took a while before the bag came, but customerservice kept me updated.
The bag is reaaaaally great. Beautifull thick leather, looks very expensive for a fraction of the price. Im very satisfied with it, and wil order another bag again

The company is running a scam. I purchased 2 Celine bags, one in black and one in brown. After waiting for more than a month the parcel was delivered by UPS, at which point I was required to pay an additional 33 euro for import duty, although all the taxes and duties should have been included in the sale price (DDP). Much to my surprise the order was incomplete. Only one black bag was in the box! I contacted MA immediately by email and WhatsApp signaling both issues, a missing bag and payment charged by UPS. It has been 3 days now. No reply from MA on how they are going to resolve these matters. I am frustrated and short of 200 euro. The company stays silent. I am starting to believe that I have been duped. I am also convinced that the "positive" reviews are actually written by them in order to gain the trust of any other potential client that they will steal from in the end.

My order number is #1839. I ordered a bag as a wedding anniversary gift for my wife. I placed and paid for the order on March 5. Their website states delivery in 5–7 days. Today is March 24, and I still haven’t received my order or a tracking number. I’ve sent them two emails. Each time they reply saying they’re very sorry and that they’ve taken my order under control. In reality, it’s just a standard generic response — they don’t care. I specifically ordered four weeks in advance to make sure my gift would arrive on time. Now there are only 5 days left, and they haven’t done anything to ship the item. Tomorrow I’ll contact my bank about fraud and request a refund.

Ich habe Anfang Februar die Tasche bestellt. Am 02.02.2026 wurde den Betrag abgebucht. Warte bis jetzt. Warte noch ein paar Tage, dann gehe vielleicht zur Polizei, weil es Betrug ist.

Anna Wackernagel

The bag was never shipped and I issued the refund policy after 3 attendings of contact on the email. They answered though on whatsapp, but still, never received the money back. AVOID!

I ordered a Viora handbag with silver hardware, it arrived with gold hardware. The customer service was responsive via WhatsApp, investigated, sent a pre-paid label and replaced the item with the correct one. It’s a very nice bag!

Beautiful bag & super fast delivery. I had a great experience ordering from Maira Atelier. The bag is absolutely beautiful and the quality exceeded my expectations. Shipping was very fast it arrived in just 3 days. Everything felt very well packaged and high quality. I would definitely recommend them.

The bag is absolutely beautiful and it came with 2 different scarves too which was a real treat and unexpected. I’ve given 5 stars because of the bag itself and how my issues were dealt with. I did have some issues with delivery, however these were sorted and communication was open and while I wasn’t in a rush for my bag, I was happy to wait. I would buy again.

Great customer service from Kat, little hiccups with the delivery but all taken care of. The bag is beautiful will be ordering again soon, when these issues arise it’s how the company responds and this company was very helpful.

I really like the bag, the style is just so pretty. Plus I’m living in Canada so there are no bags like this here and I really like the bags

I absolutely love the bag!
The one I ordered was thoroughly stitched on beautiful leather, fine golden Designs and thus a real nice fitting inside.
I cant wait to order another bag from Maira atelier soon as the whole purchase wenn smoothly and the product exceeds every expectatio.

I purchased two bags. Both arrived well packaged. I am delighted with both, good quality leather stitching and styling. Would certainly recommend!

great quality bag , envy of all my friends . Leather is luxurious . Would definitely shop there again

I got the Vienna burgundy bag which I completely fell in love with. It’s luxurious and so so beautiful. It’s my ultimate occasion purse 🩷

The whole buying experience ruins pretty much everything. The company seems a bit shady. And I had to talk to customer service a lot of times. I even had to call UPS because they had the wrong address. Plus they wanted me to pay an extra 31€ import fee, which I told Maira Atelier to pay, because they ensured me that there wouldn’t be any extra costs. But I had to remind them twice to pay and the parcel was nearly sent back again, because they didn’t pay initially. The company should check themselves if there are open fees - I as a customer should not have to remind them. If I pay 200€ for a bag, I wanna have at least good service. The parcel came completely damaged, the bag itself was ok. The quality seems to be good, but the color is not grey, but looks brown. Still a nice color, but after asking 5 people, everyone said it looks brown.

As I said, experience ruins everything. This is how even companies with nice products can lose customers.

An absolutely stunning handbag, the quality is exceptional and the leather feels beautifully premium. I’m genuinely impressed. Delivery took just over a week, but it was completely worth the wait. The team responded quickly on WhatsApp with posting details, which was very reassuring. I’ll definitely be ordering from this company again.

My go to handbag. I have had so many compliments asking where I got my bag. I've already got my eye on my second.