MacinCloud.com Anmeldelser 256

I have a managed server with no time limits for $44 — it constantly freezes and has an extremely slow connection.
Using it is extremely problematic!
It only starts working again after a reboot. But it’s impossible to reboot it automatically through the control panel — you have to send an explanation to support about why exactly you need to reboot it, and then they might also request additional information, like screenshots and error names, even though everything was already explained in the ticket — no connection. Ten minutes of initialization, and then it shuts down...
As a result, considering the additional requests from support, rebooting can take a huge amount of time.

Overall, this leaves a very unpleasant impression! But I have to use it for app development since I don’t have a Mac, and there aren’t many alternatives on the market.
I hope that more stable companies will appear in the near future.
It’s not normal when you can’t connect to the server in 30% of cases...

There is no support. Server stopped responding. Subscription close to ending the only option is to renew subscription while waiting for tech support that takes four business months to restart a machine or start over.

Stay away, buy your own macbook it is way cheaper

They are scammers, I was facing issues with setting up my local environment in the platform, but it was refusing my actions due to permission issues even though I purchased root access, I reach out to them but kept telling me that the systems were working normally, I asked for a refund but they refused to give it to me, which is a big scam, also their systems are unusable in terms of speed

Fantastic customer service. Reliable service provided.

Super easy to setup and use. Very fast download from GitHub and very fast build and upload to TestFlight via the pre-installed Xcode. Everything just worked perfectly and the provided instructions were perfect.

Wasted a lot of time trying to use Xcode for an iOS app. Poor server performance which kept disconnecting every few minutes, tech support lacks support to resolve this issue (still no response after 6 hours). Do not recommend.

Update: Tech support offered to provide another cloud server or a full refund.

Works as expected, removes the requirements by Apple to own a machine that I would otherwise use once per year. Excellent all the way!

Let's start from their pricing plans. The description of plans is very vague. You don't understand all specifications and you don't know if some options, like having sound on your server is not available on some plans.

Maybe this is the service primarily for IT service guys, but I am just a user who has limited knowledge about server specifications. So, would be nice to provide more detailed and easy to understand information for guys like me.

Then, the support. Not having an online chat in the 21st century? What a fun. And all the messages from their support are so generic, it seems that their goal is just to give a legally ok answer to you.

Not recommended.

UPDATE: Since I have posted this review, the customer support team has reached out and offered me a reimbursement of two last payments that were made automatically because I have forgotten to cancel the subscription. Yes, it was 100% my responsiblity to cancel the subscription, but I believe every company should be flexible about it because it is a bad market practice, not to send any reminders about an upcoming charge and then refuse to cancel the payment.

Even though I still believe that the customer experience on the website could be improved, I am changing my evaluation of my experience with the company since they did reach and tried to resolve all my issues.

I had a great experience using MacinCloud during my studies. The service was reliable, and the support team was always responsive and helpful.

I used MacinCloud to support my programming studies, and the service was incredibly helpful and reliable. The support team was responsive and professional, especially when I needed help with my subscription. I truly appreciate their customer care. Highly recommended for students and developers!

I have not used any services and cancelled all subscriptions over a year ago. And even in the Recurly service they use for subscriptions, I did not have any active subscriptions. Yet these scammers manually charged me $40 for, and I quote, "usage over prepaid limit for the period from August 28, 2023 to January 22, 2024". THAT WAS OVER A YEAR AGO. Are you sane?

Never use this crap and especially do not even think about leaving your credit card information there.

probably one of the worst experiences i've ever had for servers..
not giving what you purchase, the specifications are lies

they do not respond to tickets.. not recommended at all

For the price, the service is decent. Would be great if they added live chat for quicker support—response was a bit delayed, which caused some confusion, but overall things seem fine.

The support guys are great - patient, thorough and got me working very quickly.

They steals personal information on their server.
For multiple years, I used their Mac VPS server.
Suddenly they modified their server name and I cannot access to the server. On server, there were my personal information including passwords of email, MetaMask wallet etc.
They transferred my all fund 3000USD on my MetaMask wallet to their wallet. My balance 3000USD was stolen by them, but I could not control it.
Terrible experience!

The team at MacinCloud are an absolute dream to deal with. No issue, no matter how small (and mostly my fault) is too much trouble for them. They respond quickly and without any back and forth, because they deal with issues effectively the first time around. I'd recommend anyone who has a Mac requirement but doesn't want to invest in a Mac to give MacinCloud a go. You won't regret it.

I subscribed to MacinCloud so that I could connect it to Visual Studio 2022 through "pair to mac" on Windows. I had some issues getting it going, so I contacted tech support by email. A call that should have taken, maybe, 10 minutes produced a slow email dialog, where they would ask a question or make a suggestion. I would respond, then wait overnight until I got a new response. I requested a phone call, but that fell on dead ears. Totally inadequate.

Beginning:

"I’m completely sold – just what I was looking for!"

At first, I was absolutely thrilled! MacinCloud's service seemed perfect. No more worrying about my own Mac, just getting access to a fully pre-configured system, all in the cloud! I could do all my work conveniently from anywhere. The whole process was seamless and easy, and all the services seemed to be exactly what I needed!

Middle:

I was able to get to work without any issues, and everything was running smoothly. I couldn’t understand why I hadn’t found this sooner! I could work anywhere, and MacinCloud was the perfect alternative to using a personal computer. It was truly amazing!

Ending:

And then... came the moment when I tried to change the wallpaper. Suddenly, I got an alert: "You don’t have sufficient rights." No problem, let’s try adjusting the sound. "You don’t have sufficient rights." No big deal, let’s try using a programming tool... "You don’t have sufficient rights." Wait a second... does this mean that all of this service I’ve been praising doesn’t even let me do basic things? "Insufficient rights" – why does this sound like I’ve been locked in some 90s PC "Guest" mode?

Conclusion:

Well, while MacinCloud offers an easy way to use a Mac in the cloud, I couldn’t help but notice that what I actually got was more like a "customized prison" rather than "full access." So, if you’re fine with enjoying cloud service without being able to tweak basic settings like wallpaper or sound, MacinCloud is definitely the right choice for you. But if you value freedom, this might not be the best fit!

No worth it, we spent in our company the cost of a managed server, then a dedicated server, and two weeks of a programmer trying to make it work without any success. Just wanted to develop an IOS app, nothing fancy, was imposible. It's a scam.

No worth your money. Everything is an option and sales website is misleading. When you do the math, buying a brand new mini is cheaper !