WeTravel Anmeldelser 487

I joined WeTravel in January 2026 and use it to help run my student travel business, after leaving another platform. They provided an integration we needed, and the customer support during the migration and setup process was very much appreicated! We Travel set everything up for me and trained me how to use the differnet features (They helped transfer old bookings over to WeTravel)

The itinerary builder, website builder, and AI features in the CRM are huge time savers!

I booked a diving trip with another company. They sent me a link to pay for the booking with WeTravel.
There is a service fee of $8.50 I have to pay extra. After I payed notice they charge me $42 service fee, instead of $8.50. This is not the price I saw and agreed on.

Just had the misfortune to pay for service with We Travel.
A 3.6% surcharge means I will consider purchasing services from companies using this payment platform.

Lied to when signing up as a provider. The things I asked for and was assured were present aren't. I wanted to drag and drop trips and I insisted that we needed to access our trip calendar on our phones. We were sold quite hard to take the system moving from Fareharbor, but now regret it. It's also not simple to have a widget that displays all trips. Almost impossible. No WeTravel built system for Wordpress buttons either, so it's at best clunky if you use a wordpress site. On the mobile calendar, I have been informed that I can develop my own solution to have a mobile calendar and only have to pay £80 per month to do this - pretty steep for a feature they should have (it promised it was coming soon over 6 months ago). Interface is lovely on the positive side, but that's about it. Very disappointed.

I inquired about working with wetravel for my business and was rudely denied with no reasoning. My business is groups exclusively. I spoke with someone else who was also treated the same way. They purposely spelled my name incorrectly as well and that felt passive aggressive.

I went to my bank in Canada and wasted two days trying to send payment for my tour and then when I asked THE BOT to send the necessary info so we could transfer payment direct to their bank, they never responded. I waited TWO hours and finally left the bank on the second day.
Impossible to speak with a real person, Terrible way to do business.
Pleas enjoy working with a BOT.
Because of this lack of service, in future I will make travel arrangements with a real person!

There is almost no support. They leave out certain things, like when 2 people sharing a room, the account only opens for the lead name and the person needs a random link each time to make their own payments. I have asking question regarding the automatic billing on someone's credit card, when they have decided to pay the tour in full by personal check, which I have been told I need to add manually. Right now for one week I have been unable to transfer funds. They have NOONE to help you, AI Bots, that's it. They close early, east coast time, but I am on the west coast. I would recommend no one on the West Coast use them. I have been trying to reach someone for over 10 days, no luck yet. I am stuck.

I used the free version of this website for years then they made you get verified in order to use anything. I did the verification only to be rejected without explanation and my account locked. What kind of company locks you out of yoru account to immediate effect and sends an email not to ask any questions. I'm convinced they are stealing people's ideas and work in order to launch their own group travel and doing research for th emost popular trips based on their data. Watch, in a few years they'll be offering We travel trips.

I paid for an activity in Mexico via my bank for a 25 CAD fee. The event was never paid and I therefore missed it. Now I am not getting a refund of money paid for an event I never attended.

Pesimo servicio al cliente, llevo 3 días sin poder acceder a mi cuenta, se entiende que deben verificar seguridad pero los métodos que proponen no funcionan y no hay respuesta rápida. No puedo acceder a usar la app y no me han ayudado a solucionar, no la recomiendo pero me toca trabajar con esto solo porque tengo otros proveedores que la usan, pero prefiero otras plataformas que no son tan complicadas con los protocolos y dan servicio más ágil

we had a great service from we travel, cant drop this review without highlighting our hero from wetravel Mohammed Amleh - who helped us by doing everything like our own staff and did a great job, amazing customer service and super flexible with timings - literally did meet our expectations - Thanks Mo

There is no real customer service. If you are on the west coast, good luck with that. A very frustrating experience. I wouldn't recommend this company to anyone. They have a monthly payment, they charge a % fee for each customer.

We had the most incredible day out on the water around Koh Tao. The snorkelling was unreal, crystal clear bays, loads of colourful fish, and we were lucky enough to see turtles too, which made it extra special.
The whole experience was so well organised from start to finish. The team were friendly, professional and really looked after us all day. They made everything easy, relaxed and fun.
It was honestly a brilliant day and one of the highlights of our trip. I’d recommend it to anyone visiting Koh Tao.

Fantastic experience! I saw turtles amd lots of fish. The snorkelling locations are great.

They are very strict with their procedures when it comes to new travel agencies; they will ask you to have been in the market for at least 9 months, with reviews older than that. The transparency they show on their website is not correct; they should let the agencies know how much time we need to be in the market in order to apply to be part of WeTravel. Waste of time and energy!

Fleeced by WeTravel

WeTravel is an awesome program that has transformed how I manage my custom travel business. The platform allows me to create professional-looking itineraries that my clients absolutely love, which is essential for the unique, customized trips I design.

The built-in payment processing makes transferring money seamless, and the integrations with my accounting software and CRM work flawlessly. Everything I need is in one place, which saves me enormous time and headache.

But what truly sets WeTravel apart is Michelle Constales. She's been an incredible resource throughout my experience. Whenever I need anything, I simply send her an email. She either answers my question right away, walks me through the solution step-by-step, or follows up promptly after checking with her team - and she always follows through.

What I appreciate most is that Michelle proactively keeps me informed about important updates and changes to the platform. She doesn't just send generic announcements - she explains what's relevant to my specific use case because she knows my business so well. This personalized attention is rare and invaluable.

I would give zero if I could. This seemed like a really great platform for group bookings and I really saw a lot of ways it could help me as I dive more into groups. I originally spoke with Jenny who was great and helped me register. Unfortunately I was only given partial verification upon registering which meant I couldn’t utilize the payment system the way that I wanted. So it really defeated the whole purpose of using the platform.

Peter reached out to me by phone to try to convince me to use this platform. I advised of the situation and continued to tell me that if I could just get one booking through this platform that it would give me the full verification to use the platform the way I wanted. We then had a call and started planning a clients trip together. I specifically asked how long it will take me to personally get the money in my account once a client makes a payment and he replied “instantly”. This was crucial because the trip I was planning was one week away and I needed to be able to turn right around and secure tickets/book the trip as soon as the payment was made.

Well the client made the payment and guess what? The funds aren’t available for another week. Which means that since the funds aren’t available can’t even issue a refund and I can’t book the trip with them. WHICH MEANS I personally had to cover the costs while I wait for the money to show up in my account.

I contacted Peter who supposedly contacted his “director” and they are both claiming they never heard of this before and that there’s nothing they can do about it. They are taking NO responsibility. Don’t use this company!!!!! They’ll say anything to get you on their platform and then leave you out to dry.

We have been working with We Travel for 3 years and have had excellent service and customer support. Highly recommend them to any small/medium travel company. They are proactive in responding and suggesting ways of working to make life easier.

Ok. So I am a multi business owner.
Of my multiple businesses, I own a small travel agency here in the US and also a foreign tour operator company in another country (that Took much blood sweat and tears).

I sent over all my information for "Verification" to get my booking site up using Wetravel as a tool for structured payments and other booking services.

I sent over all copies of Original documents, My Passport, so many Verifying proof.

While I am new to the tour operating scene, Im not new to viable businesses. All new tour operators need a system. I thought WeTravel was it.

But I think that since I am a majority share holding black woman led company, the denial was almost instant.
They didnt give me a reason why. Only the initial point of contact person emailed to say "sorry you were denied"...over 4 working business days.

I even sent her a side email (the first day we spoke last week) before I found out about the denial, today, to show proof of my US based LLC travel agency.
That was not even took into consideration because she had not responded due to the Christmas holiday.

Also, they didn't even contact my foreign business partner for his official ID. I asked him daily and never received any email from the verification department.

All these things... and I still got a hard denial.

The initial contact person told me that sometimes she sees that new tour Businesses may get a partial approval.

Well..I didnt get any level of approval and absolutely no reason why.
They didnt even do the full application verification to its entirety because they had not emailed my partner. Like at all.

Very bad unethical racist business practices WeTravel.

I will be going over to SquadTrip.

Sad day to see RedLining happen all over again in this space.

And WeTravel...Just so you know...I am also a well documented Multi 6 figure earning Wellness Telehealth Clinic Owner.

Your initial contact person for me knew this. I could of sent her that proof too. I have been in business 7 years. Successful US based LLC.

I just wanted you guys to help me take this 3rd venture....my newest venture, to the next level as it still aligned with my wellness calling.

Obviously your covert hate runs deep.

Have a great New Year!