Ho acquistato varie volte da questo sito e non ho mai avuto problemi, nell’ultimo ordine una polo mi era troppo stretta e ho deciso di richiedere un cambio merci, sembra che il pacco con la nuova mer... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We purchased some items at the Ashford outlet, when we got home we noticed a missing item. I contacted customer support and they went above and beyond to ensure I received the item delivered directly... Vis mer
Selskapet har svart
Lyle & Scott customer service team were outstanding, my hoodie had a defect with the stitching, and after contacting the team it was sort in a matter of minutes, they were so quick! I am a loyal cust... Vis mer
Selskapet har svart
Wanted to check on some product details so contacted Lyle and Scott. Very quick and precise communications. More info needed and provided which got me the information I required so I knew if an older... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Quality menswear since 1874.
Kontaktopplysninger
4,5
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
This is not my first time of writing a…
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't discolour or misshap.
As for there customer service 5 star. Great communication swift response and on occasions I have needed support, all was sorted. I which many more companies were like this.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello David,
Thank you very much for taking the time to leave us another fantastic 5 star review.
We’re delighted to hear that your opinion of Lyle & Scott has remained so positive over the years. It’s wonderful to know that you continue to enjoy the quality of our products, find great value during our sales, and that your purchases continue to meet your expectations.
We’re also incredibly pleased to hear your kind comments about our Customer Support team. Providing swift communication and dependable support whenever our customers need us is something we always strive for, so it’s rewarding to know this has been your experience.
Thank you once again for your continued support and loyalty to Lyle & Scott. It truly means a great deal to us.
Kind regards,
Customer Support
Lyle & Scott
Great Customer Service
Great Customer Service! Very fast and friendly!
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Julian,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you had a great experience with our Customer Support team. It’s wonderful to know that you found the service both fast and friendly, as providing prompt and approachable support is something we always strive for.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
I did not had such a wonderful costumer…
I did not had such a wonderful costumer service in a long time!
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Radha,
Thank you very much for your fantastic 5 star review.
We’re absolutely delighted to hear that you had such a wonderful experience with our customer service team. Knowing that we provided the best customer service you've received in a long time is incredibly rewarding and exactly what we strive to achieve for every customer.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support
Lyle & Scott
Flessibilità cambio indirizzo consegna
Ho indicato come indirizzo di consegna,un point che risulta chiuso per ferie,non è stato possibile con la merce in transito cambiare luogo dí consegna
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Andrea,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the inconvenience you experienced with your delivery. We understand how frustrating it must have been to discover that your chosen collection point was closed and that it was not possible to change the delivery location once your parcel was already in transit.
Unfortunately, once an order has been handed over to the courier, any changes to the delivery address or collection point are subject to the courier's capabilities and restrictions.
However, we have reached out to you directly and have also contacted our warehouse team to see if it may still be possible to arrange a change with the carrier. We will continue to keep you updated and do everything we can to assist.
Thank you for bringing this to our attention.
Kind regards,
Customer Support
Lyle & Scott
Der Kundenservice ist super
Der Kundenservice ist super. Schnelle Antworten und es wurde direkt gehandelt . 5 Sterne
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Elias,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our customer service to be excellent. It’s great to know that you received quick responses and that your query was dealt with promptly.
Providing fast, reliable and helpful support is something we always strive for, so your kind feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
DECEPTIVE VOUCHER TRICKS, DEFECTIVE PRODUCTS, AND REVIEW MANIPULATION!
EXC-LS305505-1
I am completely giving up on Lyle & Scott after a string of deeply frustrating experiences that showcase a total lack of quality control.
It began when I received a warranty voucher that only applies to the original, inflated prices. Even when an item is 60% off on the website, they still deduct the full original price from my voucher, so I do not get the full worth of my warranty voucher.
To make matters worse, the workmanship is incredibly flawed, as the torso of the jacket fit normally but the sleeves were huge and completely out of proportion.
Trying to fix this was a nightmare because their exchange system is painful, and their customer service team takes days to respond before completely ignoring my messages.
I already went through the trouble of exchanging items twice. When the third jacket finally arrived, it was also defective, featuring a warped fabric flap that fails to hide the zipper teeth like it is supposed to. That was the final straw, and I completely gave up. Why are you continuously selling defective jackets to your customers?
Furthermore, I left a one-star product review on their website about this defect and attached a photo as well, but they never published it. They only show positive reviews, which I believe is illegal review manipulation, and I will probably report this to Citizens Advice and Trading Standards in the UK.
This is the last time I will ever deal with them.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience has left you feeling so disappointed. We understand how frustrating it must have been to experience multiple issues with your order and that we have fallen short of the standard of service you expected from Lyle & Scott.
We take all concerns regarding product quality and customer service seriously. As we already have an active support case for this matter, we have replied to you directly and will continue to communicate with you there so we can review your concerns in full and work towards a resolution.
Thank you for bringing your concerns to our attention.
Kind regards,
Customer Support
Lyle & Scott
Fantastic customer service today from…
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They couldn’t help me anymore today if they tried who were messaging me and was very understanding and very helpful. 10/10 keep the great work up 👍👏👏👏
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Peter,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Support team was able to assist you with your return enquiry and provide the guidance you needed. It’s wonderful to know that, even when the return process became a little complicated, our team was understanding, supportive and able to help resolve your query.
Your kind words and recommendation mean a great deal to us, and we’ll be sure to share your feedback with the team.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
I highly recommend Lyle & Scott's…
I highly recommend Lyle & Scott's customer service for their outstanding support.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Davide,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you would highly recommend our Customer Support team. Providing outstanding service and ensuring our customers feel supported is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Mein Päckchen würde irrtümlich von DHL…
Mein Päckchen würde irrtümlich von DHL wieder an den Versender geschickt, aber der Service hat sich so toll darum gekümmert, daß ich das Päckchen mit nur einer sehr geringen Verspätung erhalten konnte. Tolle Leistung!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Heike,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although your parcel was mistakenly returned to us by DHL, our Customer Support team was able to assist and ensure you received your order with only a small delay.
Providing prompt and reliable support when unexpected issues arise is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very quickly sorted out my order.
I made a mistake while placing order but Micheal was able to find my order and correct my mistake. My order arrived next day and was perfect fit, great colour.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Mrs Haldane,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that Micheal was able to quickly locate your order and help correct the mistake with your purchase. It’s wonderful to know that your order arrived the very next day and that you were pleased with both the fit and the colour.
I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Swift and professional response
Swift and professional response. Refund was processed in a timely manner without me chasing. Great customer service experience.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response to your query and the refund was processed for you. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer service .
Excellent customer service my delivery issue was dealt with immediately and efficiently.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hi Pauline
Thank you for taking the time to leave us this 5 star review, it really appreciated.
We are delighted to hear that your delivery issue was resolved immediately and if we can be of any assistance in the future please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Still no way to track down my package
Still no way to track down my package. Links worked at first but info was poor. They are not working anymore. Just need to know when the order will be delivered.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hi Xavier
We are sorry to hear that you are having problems with the tracking on your order, I have traced the correspondence and checked on the tracking and can see that the order was shipped and was on route to the courier, this can take a few days to arrive but has since been updated with the delivery details.
Kind regards
Lyle & Scott, Customer Support
It was easy to submit my query and the…
It was easy to submit my query and the response was swift and helpful.
Tracey, who was dealing with my issue was very professional and understanding.
Great customer service
14. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hi Stephen
Thank you for taking the time to leave us this great review.
We are delighted to hear that your query was was resolved quickly and you received great service from Tracey, your feedback has also been forwarded on to the Team.
If we can be of any help in the future, please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Refused a discount code as I wasn’t…
Refused a discount code as I wasn’t buying enough items. Their attitude was a bit “snotty”.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hi Phil
We are sorry to hear of your disappointment when trying to use the discount code, unfortunately the code that was being applied was for a specific promotion where if you purchased 2 or more items a further 10% discount could be applied.
We do offer a 10% discount for 1st time orders when you sign up to the newsletter and this applies to any purchase, we will reach out to you directly with the details.
Kind regards
Lyle & Scott, Customer Support
Ottimo servizio di assistenza
Ottimo servizio di assistenza. Non trovavo più il mio ordine e mi hanno immediatamente risposto ed aiutato. Lyle & Scott splendida marca con ottimo abbigliamento. Ho acquistato t Shirt e polo di ottima qualità ed ho scoperto anche una pronta assistenza al cliente. Per me si meritano 5 stelle !
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hi Francesco
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response and clear answers to your queries. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
I lkie this brand but i can not buy something from website.
I lkie this brand, but for me it's impossible to buy soething via website. Everytime my orders are cancelled. Pitty. Tryed to solve those problems with customer support, but still exist.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello
We are sorry to hear of your disappointment and that your orders are cancelled.
The increased security measures through our third party payment platform is unfortunately beyond our control and all security measures are in place to protect the customer and retailer alike.
Kind regards
Lyle & Scott, Customer Support
1874 its a Good Vintage
Was auto added to the 1874 Loyalty Scheme, but didnt get the 250 sign up points. Contacted Customer Service automatically added - no fuss. A company with excellent quality products and good customer service
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Martin,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Service team was able to quickly resolve the issue with your 1874 Loyalty Scheme sign-up points and ensure everything was added correctly with no fuss.
It’s especially pleasing to know that you’re enjoying the benefits of the programme and that you value both the quality of our products and the service you received from our team.
Thank you for taking the time to share your experience and for being a valued member of the 1874 Loyalty Scheme.
Kind regards,
Customer Support
Lyle & Scott
Fast response and clear answer to my…
Fast response and clear answer to my queries
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response and clear answers to your queries. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Outstanding Customer Service!
I recently contacted the customer support team regarding an issue with my order, and I could not be happier with the experience.
From start to finish, the service was absolutely exceptional. They listened to my problem patiently and resolved it promptly.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Tiz,
Thank you very much for your fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our Customer Support team. It’s wonderful to know that your concerns were listened to carefully and that your issue was resolved promptly.
Providing patient, attentive and effective support is something we always strive for, so it’s incredibly rewarding to hear that this was reflected throughout your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Dette er Trustpilot
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