Ho acquistato varie volte da questo sito e non ho mai avuto problemi, nell’ultimo ordine una polo mi era troppo stretta e ho deciso di richiedere un cambio merci, sembra che il pacco con la nuova mer... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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We purchased some items at the Ashford outlet, when we got home we noticed a missing item. I contacted customer support and they went above and beyond to ensure I received the item delivered directly... Vis mer
Selskapet har svart
Lyle & Scott customer service team were outstanding, my hoodie had a defect with the stitching, and after contacting the team it was sort in a matter of minutes, they were so quick! I am a loyal cust... Vis mer
Selskapet har svart
Wanted to check on some product details so contacted Lyle and Scott. Very quick and precise communications. More info needed and provided which got me the information I required so I knew if an older... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Quality menswear since 1874.
Kontaktopplysninger
4,5
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I applied for gift with condition in…
I applied for gift with condition in the site. There was a mistake and was charged for that. What was pleasing was how it was coped with. Very fast and effective, refund for that was very quick. I can recommend to people this site. Thank you!
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you for taking the time to leave us a 4 star review.
We're pleased to hear that, although there was an issue with your order, our team was able to resolve it quickly and efficiently. It's great to know that your refund was processed promptly and that you were happy with the support you received throughout.
We really appreciate your recommendation and your kind feedback. Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Sono stati efficienti rapidi nella…
Sono stati efficienti rapidi nella risposta esaustivi e gentili. Anche disponibili
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Roberto,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that you found our Customer Support team efficient, responsive and courteous. It's wonderful to know that you received clear, helpful answers and that our team was readily available to assist you whenever you needed support.
Providing prompt, professional and approachable service is something we always strive for, so your kind feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Great after sales service,
Great after sales service,
Quick response and resolve issue promptly
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that you had such a positive experience with our after-sales service. It's wonderful to know that our team responded quickly and was able to resolve your issue promptly.
Providing responsive and reliable support doesn't end once an order is delivered, so we're pleased this was reflected in your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Absolutely fabulous
Absolutely fabulous, kind, caring customer service.
You know who you are, thank you, restored my faith in humans
And the clothes are great too!!!!!! 🙂
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you very much for taking the time to leave us such a wonderful 5 star review.
We're absolutely delighted to hear that you had such a positive experience with our Customer Support team. Knowing that you found the service kind, caring and that it helped restore your faith in people is incredibly rewarding for us and truly means a great deal.
We're also thrilled to hear that you're enjoying your Lyle & Scott clothing too!
Thank you again for your kind words and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
deception
bonjour
alors heureusement qu'il y avait cette expérience sinon j'aurai pas eu de réponse
Je passe commande pendant les soldes pas de nouvelles de ma commande . puis de suite on me rembourse , moi je suis un fidèle client je voulais ma marchandise pas de remboursement ......
de plus je n arrive plus a me connecter sur le site
tout cela est bien dommage , car je suis un fervent partisan de votre marque
merci
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Monsieur Patrick,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your recent experience and understand how disappointing it must have been to have your order refunded when you were hoping to receive your items instead. We also appreciate how frustrating it must be to experience difficulties accessing your account, particularly as a loyal customer of Lyle & Scott.
This is certainly not the standard of service we aim to provide. We would like to reassure you that we will be contacting you directly to discuss your experience in more detail and work with you towards a suitable resolution. We value your loyalty and would welcome the opportunity to restore your confidence in our brand.
Thank you for bringing this to our attention.
Kind regards,
Customer Support
Lyle & Scott
Delusion after the first nice experience
Quality and real sales first of all.
The customer center (Michael) was excellent and solved a technical issue regarding the order in few minutes; so kind and professional. I would choose to shop here again
03.08.2026 UPDATE: I am very sorry but I need to modify my hight rate. I am experiencing a lot of issues about the shipping procedure and still I don't have one of my orders (LS331436). Moreover the free cap (LS331836) has not being ship yet, after almost 5 days! The customer service replied with professionalism till 28th of July then NOTHING! Today I've tried many many times (chat, email) but no replies, no solution, no clarification about what's going on...only a stupid bot telling me an expert will get in touch in 3 minutes. All false...no one cares about a big issues which is going on since a week.
Total delusion
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Luigi,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We're delighted to hear that you had an excellent experience with both our products and our Customer Support team. It's wonderful to know that Micheal was able to resolve the technical issue with your order quickly and provide such kind and professional service.
I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal to our team.
We're also pleased to hear that your experience has given you the confidence to shop with us again. Thank you for your valued support and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
I had not received an order…
I had not received an order confirmation as I had mispelt my email address. The problem was resolved within 24 hours of my contacting Lyle and Scott.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Clare,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that our Customer Support team was able to quickly resolve the issue with your order confirmation after your email address was incorrect. It's great to know that everything was sorted within 24 hours and that we could get your order back on track.
Providing prompt and effective support is something we always strive for, so we're pleased this was reflected in your experience.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Very helpful and kept me upto date…
Very helpful and kept me upto date thank you
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Mick,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that you found our Customer Support team helpful and that we kept you updated throughout the process. Keeping our customers informed every step of the way is something we always strive for, so it's wonderful to know this made a positive difference to your experience.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer support
For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it seemed a problem in the warehouse. Since the shirt wasn't available anymore, I was allowed to choose another one which was shipped immediately. Mistakes can happen, but it's nice to see that they do a great job to solve the problem as fast as possible.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Roel,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We're delighted to hear that, although there was an issue with your order, our Customer Support team was able to investigate it quickly and provide a suitable solution. It's great to know that you received a prompt response and that we were able to arrange an alternative shirt for you without delay.
While we always aim to get every order right first time, we're pleased we could resolve the situation quickly and leave you with a positive experience.
Thank you again for your kind words and for recognising the efforts of our team. We truly appreciate your feedback and your support of Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Brilliant customer service
Very helpful customer service thanks
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Khalil,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that you found our Customer Support team so helpful. Providing friendly, reliable and efficient service is something we always strive for, so it's wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Magliette bucate nuove al primo lavaggio..
Sono alquanto arrabbiata per la, qualità dei tessuti delle magliette. Acquistate in negozi diversi, di colori diversi, a cifre notevoli, risultate tutte bucate sul davanti nello stesso posto. Lavate a mano, in due lavatrici diverse, portare pure senza cintura il risultato è lo stesso. Armadio nuovo senza tarme e comunque i buchi sono sempre sul davanti in basso nello stesso punto, magliette di altre Marche di cotone mai rovinate in anni.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello
We are so sorry to hear of the problems you have had with your t-shirts and we will be more than happy to investigate this for you please can you contact us directly at customersupport@lyleandscott.com and one of our amazing customer support team will be able to assist you.
We look forward to hearing from you.
Kind regards
Customer Care, Lyle & Scott
Good customer service
Bit of a mix up over the order but all sorted satisfactory in the end.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Steven,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that, although there was a mix-up with your order, our Customer Support team was able to resolve everything to your satisfaction. Providing prompt and effective solutions when things don't go to plan is something we always strive for, so it's wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Tried to order but card was declined
Tried to order but card was declined
Tried 4-5 times
Still didn’t work
Contacted support that told me service never would help out
No one helped out
I just started buy from you but now went back to buy from Gant (where my card is not declined)
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Fredrik,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the difficulties you experienced when trying to place your order. We completely understand how frustrating it must have been to have your payment declined multiple times and then feel that you didn't receive the support you needed.
This is certainly not the standard of service we aim to provide. We'd really appreciate the opportunity to investigate what happened and, more importantly, restore your faith in the brand. We will reach out to you today and we'll work with you to understand the issue and do everything we can to help resolve it.
Thank you for bringing this to our attention. Feedback like yours is invaluable in helping us improve both our website and the support we provide.
Kind regards,
Customer Support
Lyle & Scott
Cliente soddisfatto
L attenzione al cliente è alta e subito cercano di risolvere gli eventuali problemi che possono nascere
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Antonio,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that you were pleased with the level of customer service you received. It's wonderful to know that our team was able to respond quickly and resolve any issues that arose, ensuring a positive experience for you.
Providing attentive, reliable and solution-focused support is something we always strive for, so your kind feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Lydia was extremely helpful at helping…
Lydia was extremely helpful at helping me locate my order. Quick response, pleasure to speak with! Thank you!
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Shane,
Thank you very much for your fantastic 5 star review.
We're delighted to hear that Lydia was able to help you locate your order and provide such a positive experience. It's wonderful to know that her quick responses and friendly approach made a real difference.
I’ll be sure to pass your kind comments on to Lydia, as feedback like this is always greatly appreciated and means a great deal to our team.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Un capo ordinato su zalando non mi…
Un capo ordinato su zalando non mi arriva mi serviva per un evento e sto ancora aspettando
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Salve,
Grazie per aver dedicato del tempo a condividere il suo feedback.
Ci dispiace molto sapere che il suo ordine non sia ancora arrivato, soprattutto perché lo aspettava in tempo per un evento importante. Comprendiamo perfettamente quanto questa situazione possa essere stata deludente e frustrante.
Questo non è certamente il livello di servizio che ci aspettiamo che i nostri clienti ricevano. Sebbene il tuo ordine sia stato effettuato tramite Zalando, ti saremmo davvero grati se ci dessi la possibilità di esaminare la questione. Ti preghiamo di contattare il nostro servizio clienti fornendo i dettagli del tuo ordine: faremo tutto il possibile per approfondire il problema e aiutarti a trovare una soluzione.
Grazie per averci segnalato il problema; speriamo di avere l'opportunità di porvi rimedio.
Cordiali saluti,
Servizio clienti
Lyle & Scott
Trying to buy a jacket but your system…
Trying to buy a jacket but your system wouldn’t take my UK
Address. The human chat, said it’s a problem at your end which would need to be referred to other colleagues. I gave up
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello Iain,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the difficulties you experienced when trying to place your order. We understand how frustrating it must have been to encounter an issue with your delivery address, especially when you were looking to make a purchase.
This is certainly not the experience we want our customers to have. We'd really appreciate the opportunity to put things right. Should you still wish to purchase the jacket, please get in touch with our Customer Support team and we'll investigate the issue and work with you to ensure your order can be placed successfully.
Thank you for bringing this to our attention, as feedback like yours helps us identify and improve issues within the customer journey.
Kind regards,
Customer Support
Lyle & Scott
Good and clear communication Quick reply
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you were pleased with the communication you received and that our team responded to your enquiry quickly. Providing clear, timely and helpful support is something we always strive for, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Thank you Michael
Once past the bot and through to Michael my issue was resolved immediately, 10/10 customer service. Thanks Michael.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that Micheal was able to resolve your issue quickly and provide you with the level of service you were looking for. It’s wonderful to know that, once your query reached our Customer Support team, everything was handled promptly and efficiently.
I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal.
Thank you again for taking the time to share your feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
The service is very good
The service is very good, but the quality is getting worse. I ordered some shirts, but after a couple of times washing, the shirts are getting holes. That wasn’t with the shirts I started with a wearing I a couple of years ago.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lyle & Scott
Hello,
Thank you for taking the time to leave us a 3 star review.
We're pleased to hear that you were happy with the service you received. However, we're sorry to learn about your concerns regarding the quality of your shirts. We understand how disappointing it must be to experience this, especially when your previous Lyle & Scott products have met your expectations.
This is certainly not the standard we aim to deliver, and we'd really appreciate the opportunity to look into this for you. Please get in touch with our Customer Support team, and we'll be happy to investigate the issue further and work with you towards a suitable resolution.
Thank you again for sharing your feedback. Comments like yours are very valuable in helping us continue to improve both our products and our service.
Kind regards,
Customer Support
Lyle & Scott
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.