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Upon placing my order I was told it'd take 5-7 days for my product to be delivered.
After 48h I got no shipping update so I emailed them. They promptly updated the shipping details to "label created"... 48h after placing the order only a shipping label was created... I ordered it on a Thursday. The shipping label should've been created Friday 😒
I waited another 72h and got no further updates so I emailed them again.
They gave me the weak excuse ~"the main people who process orders are on vacation. Be patient"..
Mf first of all, I'd already been patient for 5 days. Second... you mean to tell me you have nobody else who can handle the orders? Bs.
It's now been an additional 72h and have had no update whatsoever. I checked DHL Commerse and it says it'll be AN ADDITIONAL 7 DAYS before my product is delivered... What the actual fk is wrong with them 🙄 can't find the product I ordered anywhere else online or I'd cancel the order and order it elsewhere. Absolutely unacceptable.

The fast response was great! And they immediately offered to help me and even send me another replacement device. Im very satisfied with the service and support.

I had ordered some coils from them and it unfortunately got stolen and after dealing with USPS they offered to sent out another order. It was good customer support would be 5 stars just takes them a couple of days to get back.

Very good customer service!

The customer service is really smart and know how to fix issues u have with there product

We sell Lookah products at our store CottonMouth in Vancouver BC, and not only are the devices solid, their customer service is fantastic. We had a customer who's device stopped working (fist one out of several sold) and the team at Lookah is replacing the device after providing some simple information.

Extremely happy with the customer service I received. Top notch from start to finish. I am a very satisfied customer!

honestly probably the best and fastest help ive gotten from anyone through email

Bad service. Cheap product. If your making a huge purchase its not a big deal, but if you just want more coils for your vapes its 49.99. Free shipping is at 50 before taxes. So you either have to shell out 20 dallor on shipping or buy more stuff from them. Keep in mind the cheapest thing they have not on sale is 15 dollars so theyre srewing you either way. Its a huge f u to repeat business. They also shipped half my order from their warehouse here in the state and the rest from chiana without any word except an email with a different tracking number after your first one ship so it just seems like a shipping update not a completely different package from another country.

I bought my seahorse king this past August and loved it! Then a few days ago it decided it didn't want to work anymore and I contacted Lookah sent a video and a replacement is on the way! I have many of their products and love them now I have even more reason to continue my brand loyalty! Awesome 5 star customer service!

Couldn’t recommend this brand more. some of the absolute best glass out there!!

Purchased my Lookah Unicorn and had issues with it failing on me mechanically after just a few uses.

Lookah was initially hesitant and offered discount to replace, but made the decision to replace it completely given the circumstances surrounding the situation. I’ve had no issues with my new Unicorn and it’s working great!

Great and communicative service! Went above and beyond in assisting with an exchange :)

Best company

I had bought a seahorse pro plus from a dispensary near me and unfortunately it did not work. I reached out to Lookah and within 2 days a replacement pen was shipped out. The company is very quick to respond and very helpful. Would definitely recommend!

I have multiple Lookah products from the Seahorse to the Dragon egg and just purchased An Octopus for dabbing , it did end up having a defect after about a week of use but Lookah was on it as soon as i emailed them regarding my issue and had no problem sending me a replacement asap !!! Love the customer service and will continue my Lookah collection 🔥

Amazing helpful people and willing to make everything right a++

Very helpful and quick to send out any replacements and offer help to the customer. A+++

I had a defective seahorse 2.0 the vape shop online refused to help me. I messaged lookah and they replaced it right away and were very polite. The product lookah seahorse does not seem reliable to work. So I got rubber nectar collectors.

highly recommend buying from here, i got a burnt out octopus e rig that lasted a week about, and lookah, sent me out one the next day.