LogMeIn Anmeldelser 239

Entering the correct login credentials on multiple devices, will only log me in on one laptop, wont let me log in with the correct credentials no matter what I do. Unbelievably bad experience for something called "logmein" I literally cant login. Their phone support was less than worthless. The dude didn't offer any ideas then transferred me to the wrong department.

Lavoriamo con Logmein da molti anni e poche volte abbiamo avuto necessità di contattare il supporto.
Questo mese a causa di un errore nostro abbiamo rinnovato un abbonamento che non ci serviva, l'assistenza ci ha messo un po' a farsi sentire, ma dopo una settimana abbiamo ottenuto il rimborso.
Le persone con cui abbiamo parlato sono state sempre gentili e cordiali nella risoluzione del nostro problema. Grazie!

Completely greedy bunch of money grabbers with no interest in customer perception. Seem hell-bent on hemorrhaging loyal customers.

Like many, saw first-hand how they took a genuinely good software product like LogMeIn and drove it into the ground through greed hiking prices hundreds of percent over the space of years to the point of pure, unadulterated extortion.

As a long-time fan of LastPass I did have serious concerns when they got acquired by LogMeIn and the day has arrived that they've validated that, crippling the free tier of the software in a very sneaky way to force you to pay. I fully expect that once they've killed off their free base and got as many paying customers as possible, they'll take the same stance and hike prices to squeeze as much money out of their few customers left as possible.

Misguided corporate greed manifested, nothing more, nothing less.

The fact that they unclaimed this TrustPilot page due to poor feedback goes just to show how little they care about their customers experiences and views.

I've jumped ship and would advise anyone else to do the same before you're forced to sell off your first-born for a software package.

Annoying company - they renewed my subscription although I cancelled my subscription for their product "GoToMeeting" - never again

Very disappointed they are LogMeIn is changing LastPass and billing insanely high rates for their basic services. Will definitely explore other options and delete my account before giving them any money.

Scumbag of a company. They have been for years. Will repeat bill you when you are not aware of it and good luck trying to get your money back. They also make it very hard for you to cancel, forcing you through loops. BEWARE!!

Billing is horrible and now getting a human to talk to about it is hours. RUN from these sharks!

This company will not respond to my email to cancel a subscription so I can get a refund. Can't get a human on the phone! Will have to go the route of disputing CC charge. Terrible customer service to ignore emails when you don't have a human to speak with.

I used Hamachi with a paid subscription for almost 10 years, with small issues till now, when I tried to change the associated card for payment. I couldn't do it, and ask support to delete it for me, and they didn't. After two weeks of email exchange no solution was given to me.

Such a rip off - no way of cancelling that I can find. I wasn't even aware that I had signed up for this. If there is anyone human at Logmein please let me know how I can cancel

I cannot recommend LogMeIn products.
- not innovative enough - copying other solutions and competitors
- bad quality and performance issues
You will have issues with all their products. (GoToMeeting, GoToWebinar, GoToTraining, LastPass, Central...)

No star!
We have cancelled subscription to end of last year and now in October slapped with an outstanding bill to pay!

Tried to see if I could speak to someone but no contact number to be found. Intercom chat box doesn't recognise 'invoice', 'payment' keywords!

Going ignore this bill, such a waste of my time!

Impossible to cancel.

No place online to cancel your subscription. They removed it. Had to dispute the charge with credit card company.

Not only has the price tripled over the past few years but they have exploited the COVID crisis. After charging us in March, they relayed there is a 30 day cap on ALL refunds. Given the recent effects on COVID on most businesses, including ours, this was a clear case of profiting from a pandemic. We shall never do business with this company again. There are just too many other remote access options out there at a fraction of the cost.

Autorenewed this year after I thought I had cancelled after the change in ownership and price hike. Their business methods and difficulty in terminating is as near criminal as it is possible to be. I used to be a loyal customer now I treat gotomypc and logmein as scammers.

Just had a heated exchange with an operator, asking why i received an email from LogMein, 3 years after i asked for my account to be closed. The email said someone was trying to access my account. I rang LogMeIn and the advisor said it was "illegal" to close my account. LogMeIn used to be the best company for remote access, but now they are a joke. We use ScreenConnect and have done for over 2 years without issue. I have been informed a form will be sent to me to try and get the account closed. Waste of time.

The App does. not. work. It hasn't for weeks. Support replied once - for a error message they claimed "was very unusual". And I've heard nothing back. Their support is intentionally VERY well insulated - you have get a ticket, then call then sit in queue hell for long periods of time - all to talk to someone who, frankly, does not understand how the product is used. Frustrating - esp. when paying a high price for it.

Like many other recent reviewers, my experience with LogMeIn (coming from LastPass) has convinced me their business model is now "scam." I canceled my LastPass Premium subscription in April 2020, shortly before it otherwise would have renewed. Or at least I thought I did. In July 2020, 3 months after my LastPass sub lapsed, they billed me. I contacted them (you can't get a real person on the phone, so you're relegated to chat/email for support), and they responded that they would make sure the cancellation stuck and would refund my money within 5-7 banking days. Two weeks later, nothing, so I disputed the transaction with my bank, my bank gave me a temporary credit, and still not a peep (or a refund) from LogMeIn. They're nothing more than a scam at this point, billing people randomly and hoping you won't notice... stay away.
UPDATE 7/26/2021: Well, they did it again... billed me for a service I haven't had in two years. Here we go again with the whole faux customer service they offer (chat and email only). They have once again assured me they're issuing a refund. Never sign up for LogMeIn/LastPass, because they will never stop trying to bill you once you cancel.

They're keen to log you in nd good a pre-sale.... post sale is close to a disaster. I keep chasing the guy for an answer and each time their reply is another answer so they get more time... and do not fix.

Disappointing.

Cancelling my subscription is a nightmare. Clearly designed to be difficult, knowing some businesses will avoid the fuss and keep on paying. Shame on them.