Lidl US Anmeldelser 

Purchased a $75 Darden gift card on April 14 at Wilson, NC store. It was not activated by cashier. Wife called number on card to verify it was not activated. Went back to store, no refund for gift card. Had to file a case with company, has been two weeks with no decision from "customer service department ". There should be an option for 0 star reviews.

Lidl is ok as a grocery store,but I went to the west Spartanburg location yesterday and the store had put up a stupid sign (no concealed weapons allowed). That make the store a gun free zone for law abiding citizens, but not for the criminals. I think common sense lets us know that criminals don't obey laws hinse that is why they are criminals. Lidl is putting their employees and there customers in danger by the stupid sign. I will never shop in a gun free zone. If the store has a sign no shopping in that store. Not just because I can't carry my gun in that store, but because the criminals see the sign and know they are likely no other guns in the store but theirs. It's just common sense that is so uncommon in today's world. By the way I do own a business and if I ever post the sign ( no concealed weapons allowed) yo know I have went crazy.

The lidl locaked in little river turn pike and old Columbia pike has an issue with the eay prices are posted. Often there is un accuracy between the product and the price. Seems that it is expected the customer to review the check. Today, in the frozen section the price for shrimps did not match with the product. As a result the cashier charged $10 more. The manager, Paul, was unable to recognize that there was a mistake in the display and in the description of the products. It is not the first time happens in this store. The information was misleading and inaccurate. A simple “PR” skills of the manager would have prevented the sent of this review. Kindly, make sure your staff display products accurately and fairly and that the managers like Paul get some PR training. Beyond that i like the store

Being from Europe, I was/am excited about Lidl. Great stores with fantastic employees (in the Raleigh area at least). But Corporate decisions are terrible. Logistics are sucks (often the advertised goods are 'always' sold out), but the most irritating is that they don't have scales (or they removed them from stores who had scales). Lot of fruit is sold per weight and only at the register the price is known. The store managers agree with me, because they also get so many complaint, but corporate management refuses scales. 5 stars if they bring the scales back and improve logistics of advertised goods.

I had terrible experience at Lidl with an employee accusing me of stealing cans of soup that I paid for! Don't visit this store!!!! Poor service and management acting as security guards. Stay AWAY!

Although lidl does have good prices, the problem i have with the shopping is that their cashiers machines rarely accept debit cards, or is rigged to not accept them! I never have any problem with the other groceries stores in the area, except Lidl, but miracuously the lidl cashiers machine works perfectly fine when i use my credit cards! So i give them 5 thumbs down for fraud!
😕👎👎👎👎👎

This is the second time this has happened. I bought the dinner roll baggett that were on sale buy 1 get 1 free i picked up 6 was charged for all 6. I also bought 1 pack of Sabrett beef frank that were also on sale for 3.89 and was charged full price. I called in and was told by a rep name laura that i need not wait so long next time. (there should not be a next time) any more, I told I would like a call back and would reconsider whether i want to go back to their store. Because she has to go thru the achives to find the sale price. Horrible response & customer service.

Tony at the Woodstock Lidl has the ability to make you feel like the "most important customer!" Always SO friendly, accommodating, and professional.

Was at Lidl 9795 Liberia Ave. Manassas Virginia and was assisted by Ray. He is a great asset to Lidl in providing customer service that went above and beyond. He made my husbands and my visit wonderful. Will definitely tell all our friends and family to go to this store.

Discovered Lidl is defrauding NYS SNAP benefit customers and the State by charging and collecting additional fees for paper bags - made me pay for both Publication 718-B, Paper Carryout Bag Reduction Feethe 5 cent fee plus 12 cent tax per bag!
(See Publication 718-B, Paper Carryout Bag Reduction Fee)

In accordance to The five-cent paper carryout bag reduction fee does not apply to customers purchasing items using the Supplemental Nutrition Assistance Program (SNAP) (whether used as full or partial payment for items purchased);

I contacted Lidl, and after one week claimed they emailed me requesting the receipt, knowing they can access their own records. Of course I had it, and will provide proof DIRECTLY to the NYS Dept of Taxation. Let the Agency follow up in accordance to the LAW and Lidl deal with the government instead.

Went back today to your store in Folsom Pa. Returned Horizon milk that I opened today. Put in my coffee it did not tast good at all. After taking a few more sips I knew it was the milk. Returned to store. I was given a refund and told that I can call a number that is on the bottom of the Store sales flyer. The person who presented themselves as the manager was a nice kid that had no clue really and looked like he just graduated high school. Not his fault that he is not trained properly. All I expected was for someone to take my information and call me in case I get sick. I don’t want anything else. The level of unprofessionalism is mine blowing. I have managed a large very large supermarket fir most of my life. I was trained in proper protocol and what I witnessed today from this company is absolutely deplorable yes I will be calling headquarters tomorrow.

Today, I went to Lidl store on at 2187 Frederick Douglas Blvd in Manhattan NY. I put my water bottles in my shopping bag and in my shopping cart for easier access to pack, as I was doing this the manager was near me and he could see what I was doing. Then I headed to the checkout to pay for my water. When i got to the checkout counter I noticed the male manager with a light blue shirt and dark navy blue sweater vest looking at me through the window from outside. I told the cashier how many waters i had, i even lifted my bag with the water inside so she could scan all my items. While i was at the counter i noticed a security guard watching all this, standing right in front of me, then he walked away. When i got outside another security guard approached me and asked me for my receipt. I showed it to him, even though I was confused as to why he was asking me for it. I asked him why, and he didn’t have any explanation to why he asked me. And he didn’t apologize for stopping me, and accusing me of stealing, then I left. Also, I noticed at register 5 there was a cashier with her cell phone, i think she was recording all of this. I feel like I was being discriminated against based on my race. I’m very upset about this and will never shop at the Lidl store again.

I went into Lidl last week to find some jelly cat food, and found the High Life boxes, I purchased 2 boxes and found out that he really likes eating theTuna loin in jelly+ the tuna loin and sardine in jelly, + thereare also meat versions also.
Being that our cat enjoys constant change of food meals,we now have more options to feed our cat El cid.
Well done Hi Life pet.co.uk & Lidl

What a disrespectful service I got from Lidl! Today, I went to the Lidl store in McLean, VA and purchased a lot of the stuff. During the check out process, I did not scan my member card and the cashier did not remind me either. As those Lidl customer might know, customers are not able to see the item prices and did not know if discount on certain items were applied or not. By the time, I realized the issue and return to the store requesting for adjustment of the prices. The cashier was very rude and impolitely asking me to stand aside. I asked if there is a customer service desk where I can seek for help. No, the cashier said, "We don't have customer service desk." The attitude and manner that the cashier conducted was so rude. At that point, I decided that it is not worth of my business here and just left. Customer might not always be right, but customers needs to be treated right.

It might be just one time instance. But, it only happens in Lidl. Comparing to other local supermarkets, Giant and Safeway, it is like night and day different. The cashiers and customer service from those two store are always respectful and friendly to their customers. I just can't believe that Lidl don't think their customer service is important.

Very disappointing. I went to Lidl yesterday (to, of course, save money) and the prices were equal to, or more than, Wal-Mart (on most items). I don't think I will drive the 40 minutes to the closest Lidl when Wal-Mart is only 10 minutes away from me and the prices are comparable. 😞

Lidl Henrico Va. Staff was, like others say, not friendly. Does Lidls purposely hire anti-social applicants? But more important, I bough their brand honey wheat bread last week.and kept it in the fridge ( like I've been doing for 10 years) and today its got green mold. I haven't had that happen in 10 years.
something is definitely going on with how they prepare their bread.

The East Rockaway NY LIDL store is within walking distance of my house, so I have tried to go there. Frequently, I have found out-of-date products on the shelves. They don't know about the need to chill produce and often the fresh fruit and vegetables are warm and on their way to being slimy. Bread bought there gets moldy in only a day or 2, which also suggests it's being kept improperly. Live plants get no care and are usually dying. It seems like no one is in charge there and they definitely don't know what they are doing if someone is. Anyway, I'm done, I don't have these issues at Stop And Shop or Key Food, the other stores in the neighborhood.

The items smelled like mold and tasted like mold. Absolutely disgusting and unacceptable.
I couldn’t get to the store on time. I was returning something that was past 30 days and was told I can’t have a refund or store credit if the item was purchased in more than 30 days, which apparently is their store policy - but you wouldn’t know it because it’s not posted anywhere in the store OR on the receipt.
On top of that, the customer service manager was rude and argumentative, started yelling at me like I did something terribly wrong.
I worked in customer service for over 25 years and we never treated customers like that.
Lesson learned.
Sadly, I will never again shop at Lidl and will discourage everyone I know from shopping there.

Update;
It turns out the app has a continuing screen and when clicked on, in fine print it says one time use. I'm now guessing the discount was used in my prior visit. If that is what happened, the offer should disappear to eliminate confusion or at least that one time only use should be up front and not require a second screen to view. Because of that, I've upped it one star. Nothing I experienced explains the lack of training and rudeness of staff including management.

Original post:
I've been shopping all month at the nearest store. Their loyalty program monitors the spending and gives rewards that included 30% off select frozen. I bought many eligible items only to find the discount didn't register. I went to the cashier who verified the items but suggested I call customer service. A manager then came over and indicated they had no control over their computers nor the loyalty program. I asked why couldn't a manager override the register and issue a discount (or refund since I already paid) but was told they couldn't. I even asked what happens to others as I doubted I was alone. She basically ignored me. Bottom line is I returned every item. Why should I have paid full price and then try to get a refund when the reason I went today was because of the promised savings? Another issue with Lidl is multiple times the leader item advertised was not in stock. I disappointedly wrote those episodes off given today's world but now I wonder if they planned it.

Actually, it's a zero star if I was able to rate it like this. Customer service and checkout are just awful. My last experience there was horrifying a new guy did a mistake for me when checking out. He puts that I took 6 'rustic baguettes' instead of 6 'French baguette' so I went back to tell him respectfully that he had to give me 4 more dollars. To my surprise the guy was so rude telling me that he didn't anything wrong and that this is what I bought. I kept explaining that both breads are so different (one was white the other was brown) and that he saw what I bought initially when he scans it. However, he insisted to treats me like a liar then his manager came and I thought she is going to fix it but she made it worst. She just confirmed what her collogue said by saying 'go back to your car and bring the bread with you to make sure that you bought the French ones if you want your money back' I was feeling like a liar and a theft.
I had a baby with me and I wasn't even able to waste that much time in proofing to these people that I'm not even fun of the other type of bread they put in my receipt.
As I turned my back, the manager (she was a short girl with a dark skin and a circular face) starts gossiping me thinking I'm not understanding (Because I'm an immigrant). She was making humiliating Gestes with her face and her hands telling the checkout guy that I'm weird. When I saw her Gestes I told her that she doesn't have to treat the clients this way but she starts yelling at my face in front of everyone. She almost kicked me out saying 2"go bring the bread without extra talk and get out of my face" "I Don't want to hear anything". I Brought the bread; they saw that I was right but they didn't even say sorry about what happened. Finally, I discovered that the employees or whoever is taking care of the bakery staff were mixing up the package of both breads which caused all the confusion but they didn't even want to say that.
Rude disrespectful and very racist people don't go there.