Lancaster Gate Assistance Anmeldelser 

248
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Great customer service, very informative and helpful, I recently had my first accident and they talked me through my options and what will happen next. Couldn’t have been better to speak to.

Selskapet har svart

Vurdert til 5 av 5 stjerner

I work alongside Lancaster Gate and have nothing but praise for them and their work. Nothing is ever too small for them and considering they are a relatively small sized team, they are always so... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Sadie was very helpful with explaining the claims process, our options and getting the claim logged after my son was knocked off his motorbike by a car driver. She was patient and knowledgeable with m... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had a wonderful call from Sadie, who checked in with me in a warm and genuine call and talked me through options for the future after my recent crash. She made me feel more hopeful and in control of... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Motorsykkelforsikringsselskap
  2. også i
  3. Rettsinstans for mindre krav

Skrevet av virksomheten

Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

248 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 66 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(248)

150 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Was greeted on the phone by an agent…

Was greeted on the phone by an agent called Sadie! Exceptional customer service from Sadie very pleasant, knowledgeable and extremely supportive, talked me through the process and explained everything throughly. Thank you Sadie for your supportive help

26. januar 2026
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Amazing service

It weas very easy to navigate the options on the phone, I was then put with an excellent agent called Sadie who was very pleasant to talk to and really helped me to understand the processes that I needed to complete. She was very clear and made me feel supported. Thankyou Sadie.

23. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Excellent customer service

This is my first time ever having to do something like this so I was very confused at first but Ethan who I was talking with today was very polite and helped me understand everything I needed to and was very patient which was very appreciated.

20. januar 2026
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Tyler Sheppard,Dan and all the others…

Tyler Sheppard,Dan and all the others that I've dealt with are such genuine, friendly people.

A true pleasure to deal with.

15. januar 2026
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

She was absolutely brilliant straight…

She was absolutely brilliant straight to the point cheerful happy and instilled confidence I thoroughly enjoyed the chat with her even with the circumstance. Absolutely nothing bad to say. Thanks everyone

15. januar 2026
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Sadie was extremely helpful and very…

Sadie was extremely helpful and very professional through out. She made eveything easy and smoothly, she answered any questions I had and made sure I understood eveything throughly. Thank you Sadie!

29. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Very helpful extremely professional and…

Very helpful extremely professional and very patient.

22. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

The person on the phone was very…

The person on the phone was very understanding and very understanding great service couldn’t recommend more.

22. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Thank you very much

Thank you very much

17. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 1 av 5 stjerner

Very poor service told me to get my…

Very poor service told me to get my moped fixed still waiting for them to pay me left me no money for food rent or gas and electricity and every time I talk to them its a different story

17. desember 2025
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Svar fra Lancaster Gate Assistance

We are sorry to learn that you have had a bad experience, this is not our usual level of service. We have forwarded this on to a manager and they will be in touch in with you. Alternatively, please call us on 01379671806 and we will assist you.

Vurdert til 5 av 5 stjerner

Thanks Kaitlyn she was kind and clearly…

Thanks Kaitlyn she was kind and clearly I made her day 😂 but was all good

15. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team! Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

They accepted my claim without a hassle

Sadie accepted my claim offered me a hire vehicle and great assistance gave me pros and cons of each option and really broke everything down I wasn’t sure of
highly recommend their services to anyone making a claim

16. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Super helpful with all my questions and…

Super helpful with all my questions and really friendly and welcoming.

16. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

I was hit from the back by another…

I was hit from the back by another motorcyclist, who then rode off. I had it all on my camera and a shop camera too, LGA covered every angle of this claim, from retrieving my bike, having it repaired and stored safely. I was given a replacement bike too, very quickly. I was always kept in the loop as the investigation was underway, and was very pleased with the final outcome. Have been with LGA for 2 years so far, and have no desire to leave. 100% recommended.

30. april 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Called and spoke to Tyler Sheppard…

Called and spoke to Tyler Sheppard yesterday who was incredible! He was so helpful and understanding and explained everything great! After going through each section he made sure we were happy with what he was writing and and made each following step really clear to understand, especially for someone who's never dealt in a claim before. Couldnt have asked for better assistance! Thanks so much Tyler!

12. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

The guy we was on the phone with was…

The guy we was on the phone with was really helpful and quite easy to speak with, no beating around the bush and was direct to helping us

12. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

What a refreshing experience

What a refreshing experience.
Dan dealt with my call with care and kindness. He was also extremely accurate in taking down the details of my incident and informing me of my options. Excellent service! Thanks Dan.

11. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Insurance claim

Sadie Adams Was very helpful on the phone as it was my 1st time dealing with insurance claims she was very clear and informative

10. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

Making a claim

Called up, and had Daniel answer the phone. He was a great help very to the point. Was eager and had an amazing attitude. He’s a credit to your team.

11. desember 2025
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

Vurdert til 5 av 5 stjerner

All agents I have spoke with were very…

All agents I have spoke with were very helpful and understanding and took great lengths to make sure I understood everything that was going on. They were also very polite and supportive especially after I had just been crashed into. Would highly recommend.

11. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Lancaster Gate Assistance

Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance

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