Lexmark Anmeldelser 

We bought a Lexmark printer with a 4 year warranty,after 3 months it broke down I was told to read terms and conditions they don't come out to fix the printers If I had known I would not have purchased this printer.
I was told to post the printer at my expense.Not happy with their customer services either not helpful.

Cela fait des mois que j'ai des problèmes d'impression, j'avais contacté le support au mois de septembre, ils m'ont fait imprimer des dizaines de pages test (le genre qui bouffe un max de couleur) pour que je leur envoie. Deux/Trois mois passent pas de réponse, je les recontacte et la on me dit qu'il m'ont répondu et même appelé avant de clôturer le dossier car je ne répondais pas. Bizarre j'ai jamais eu de mail même en spam de leur part ni d'appel bref, la personne au téléphone me fait faire la même chose que la dernière fois, impression photo et la elle me dit que ça serait bien d'envoyer des photos de meilleure qualité sauf que on peut pas trop envoyer des centaines de mo par mail mais bon elle le sait pas forcément en vrai le problème c'est que j'ai un oneplus 3 donc je vois pas comment je peux faire mieux, j'achète un reflex pour l'occasion ? je scanne ? bah non je peux pas j'ai pas de scanner... passons, elle reçoit mon mail me rappelle et me dit qu'on va m'envoyer un kit pour nettoyer l'imprimante. ok très bien, ça fait un mois que j'attend j'ai toujours aucune nouvelle pas de suivi rien super lexmark à ce compte c'est pas la peine de répondre au téléphone... Je fais comment pour imprimer des documents importants maintenant moi ? j'ai payé 100€ votre daube pour économiser sur le long terme et après même pas 60 impressions y'a des problèmes... et me ditent même pas que j'imprime pas assez.

a good printer for a great price, but,

I have installed hundreds of printers, mainly from lexmark or IBM.

This one came with no informatiojn about how to install it except for pictures on what shipping pieces to remove. The problem started when I was halfway through the installation and the menus on its screen froze up on me. I did everything possible. I also looked up all documentation available but it still did not work. Finally I
removed the plug, came back after 24 hours. The menu was then discharged form the system and then it worked. I can't imagine what Lexmark was thinking when they made this device. It shows real care in Engineering, but to not include a basic troubleshooting guide is beyond reproach.

I don't know why they have so many bad reviews but I'm satisfied. I bought 1 from them and everything was fine!

Lexmark printers are absolutely terrible. The menu screen on the device is terrible and stuck in "tech" language from 1990. There is no easy way to use them. Now after 1 month of it working, it is constantly offline and it doesn't connect to any laptop or phone. It is the worst printer I have ever owned. Am going back to HP.

CS727DN. A commercial-grade printer, heavy as hell but excellent performance. Overkill for home use, but I occasionally need to do big print runs and wife prints a lot of stuff for school so worth it for us. Extended warranty offered and accepted, all good.
Until it went wrong.
11 months old and it displayed an error message relating to the Fuser and stopped working. I contacted customer support via the web form and heard nothing within the specified period, so I spoke to the reseller and they got me a telephone number. I called, went through tons of BS which seemed to take forever only to be told that the fuser was not covered by warranty as it is a consumable item. This I can understand, but in this case it is 11 months old and has only done 10% of its rated duty.

Overall it has taken nearer to 3 weeks than the 3 days specified in the warranty to get to this point.

If I had purchased direct I would be heading to the small claims court for a replacement and compensation for consequential losses, but this is not an option as I will not punish the reseller for a Lexmark failing.

TERRIBLE CUSTOMER SERVICE
Over a month with a brand new printer that has not worked from day one and the service department takes weeks to sort out a technician visit claiming "complicated" processes. At this stage it looks like I was sold a faulty printer. Do not buy Lexmark.

My printer is affordable and worked okay for 18 months and then packed in. They quoted me double the cost of the machine to come out and fix it. I found it cheaper to buy a new one, have it delivered from Germany to Ireland, come with 3 months of free ink and a 4 year warranty compared to no ink and a 3 month warranty from Lexmark themselves. And double the cost!

Shame on me but I dropped my perfectly good printer off at the recycling centre as opposed to paying double for them to fix it. Their business model wrecks the planet and infuriates customers.

On a separate note, their scanner software with a Mac is 1980's quality.

Totally agree on Alicia's Weston review. Lexmark worst customer services I have experienced too. I opened three service tickets on same issue . Still no answer more for than a month. They just auto acknowledgement "We are working to assist you as soon as possible". It was last time i bought something with Lexmark logo.

I purchased a C734dn printer. Got a very good deal, and was happy with the printer in every way until I bought replacement cartridges. I looked up the information on the web and saw two choices for each color and Black cartridge. One high yield and the other normal size. I of course purchased the high yield cartridges. The cartridges were an exact fit, but the printer displayed incorrect cartridge. I contacted Lexmark customer service to find out if there was a firmware update, or some way to bypass the cartridge error. Lexmark customer service response "Wrong cartridge". Now I know why the printer was cheap. Good product, terrible support and customer insulting service.

Lexmark has one of the worst customer services I have experienced; in addition there seems to be no come back on them. We took out an extended warranty on our laser printer. We have hundreds of pounds invested in toner cartridges etc, so I deemed it useful to be able to access support if something goes wrong. I will never do so again. The printer went wrong in October. Lexmark tied us up for at least 15 hours of remoting into my PC (during which time I can do no work), printing endless test runs, resettting printer (having my colleague and I do identical things, it turns out) changing printer drivers but REFUSING to send an engineer. When I eventually (after 2 months) threatened them with the financial ombudsman, they finally sent an engineer. He said he would bring a new motherboard but promptly forgot, meaning he had to come back the next day. Then in the end they finally decide to replace the damn thing, requiring another visit, usage of PCs etc. Utterly useless. 2.5 months of torture. This company also seems to have no real way to complain - in the past when I've had complaints I don't even get a response.

Here we go
August 2017, (5 months ago) I purchased a LEXMARK C925 LASER PRINTER from PC / Currys business.
Quality from day one and the first print was not very good, with a faint dark line down the left side of the printing, nothing serious for our first monthly run of posters, September (month Later) and our second run of posters, print quality a little worse, so talked with Currys, who didn't give a lot of help.. November, print quality terrible... talked to Currys, they said to talk to Leasing company SMART PLAN LEASING company, they said to talk to LEXMARK. I talked to Lexmark and really wanted an exchange of printer, but lexmark recognised the fault which was 2 imaging units.. and agreed to send a full set of imaging units out to me. These did the trick... absolutely lovely quality and no faint streaks... which confirmed that something was not right with the printer from delivery. DAY ONE.
December 2017, the light streaks appear again, very faint, but visible... however, working with the information I gained from LEXMARK on our last communications, I knew it was the imaging unit, so ended up taking the black imaging unit out and cleaning it... which worked... but had to do it after every 40 or so prints... which worked, until this morning, when I got an error code on the printer, which disable the printer and now the printer does NOTHING.
So, from 10 am till literally 5 minutes ago, I have been on the phone to different departments, with all three companies.. and these are the OPTIONS I have open to me.
*Have 1 black imaging unit sent to me, then when it doesn't work... which it won't, because I've tried a different one from the 1st replacement... Lexmark will then send an engineer out to fix the printer... HOWEVER... I was told by LEXMARK that the engineer will more than likely be refused authorisation to repair the printer... because I have 2 compatible (not lexmark) ink toners installed.. which is really against the law. (A legal requirement on all electrical goods, the printer manufacturer cannot be anti-competitive with the terms of this warranty. If your printer is still covered by the 12 month warranty that it came with the printer supplier has to prove that generic cartridges caused the fault with the printer. They cannot just say ‘You used compatible cartridges’ and refuse to help)
So, I called Curry's again, customer service guy was great.. and said he would try and replace the printer... BUT... my printer has gone up £400 since August last year, and the cheapest they had was also £400 dearer than mine and the cost I paid for it.. so, my option is to pay for a more expensive one???
SMART PLAN LEASING... say I can pay off my lease... (£750) or carry on paying the lease term for the remaining 30 months .. totaling (£750.. but I can keep the broken printer). ooohh!
***So, I have a broken LEXMARK c925 Printer... LEXMARK are going to break the law repair it because I have compatible ink toners installed.
***SMART PLAN LEASING... who say that the matter is with Curry's and I will still have to pay the lease because its a non-cancelling contract.
***CURRYS/PC WORLD, who may replace the printer, but I would have to pay double... unless they can find something of similar cost.?

At this moment, I have put the ball back in Curry's court, I have asked, for a replacement, second hand, refurbished.. or anything that can get me out of this stupid mess.

AWFUL there is no way to even complain about the customer service gal screaming at me the supposed person making a purchase, well NOT ANYMORE finally I just hung up and ordered my HP ink. My Lexmark is going on the curb for trash pickup.

Pls am a technician that operate Lexmark Printer machine, i have a problem, which is , i refill my cartridge only to discover some spot on the hardcopy printed out, am using 410de lexmark printer, pls what do i do i need your assistance. Thank you

They charge you to proceed with any sort of actual 'customer service' or 'tech support.'

First of all, I was told there would be a 510 minute wait, but it was actually 35 minutes.

They have no idea what they're doing, they're merely reading from prompters and have zero experience in actual I.T. support.

I will never buy a Lexmark product again. They should be embarrassed to put an 800 support number on their website. Don't waste (or money) your time calling them.

I have had a Lexmark inkjet printer for a few years. It's been a reliable unit until I allowed in an update to the firmware which has caused the printer to not function if it has non Lexmark ink installed. In addition, cartridges that have been in the printer for a while, are rejected whether used or not. Having contacted Lexmark in the USA, I was fobbed off and referred to Lexmark UK. I wrote a letter of complaint to them and sent it recorded delivery. It has been completely ignored.
Lexmark cartridges are somewhat expensive and in the same way I do not expect to need to buy consumables for my car or washing machine etc, from their manufacturers, I do not expect it of my printer. I certainly do not expect this to happen by stealth via an update. Lexmarks stated policy is not to roll back updates.
My printer now lays idle and will be replaced with one from an alternative manufacturer.

Min gamle printer kan ikke længere bruges, da der ikke findes en driver til windows 10. Ingen mulighed for support. Køber aldrig Lexmark igen!!

Unfortunatly I've had to deal with these utterly unprofessional and rude people more than once. On none of these occations has Lexmark been able or even wanted to help me!

The general tactic seems to be to refer to third party (for instance Apple) or to just not reply at all.

I bought a new printer 5 yrs ago. Ok, by now it's not brand spanking new, but it still works fine. Or it was working fine (exept some previous glitches that I had to figure out myself) until I updated to last version of OS X (10.10 Yosemite), where Lexmark simply decided that they will not supply updated drivers. Ohh, I remembered, they have not updated the drivers since OS X 10.6 (2009) which came the year after my printer was introduced. All OS X updates since then (10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks, 10.10 Yosemite) has created more and more reliability issues. NONE of these issues has been resolved by Lexmark.. NONE!!! The solutions I've found, I either had to come up with myself or find on the internet from people that has the same kind of issues.
Ok, this product is a outgoing model but Lexmark have stated that they are going to provide support for it atleast until the end of 2015(!). From the customer point of view I have to say that I expect the drivers to be functional atleast until then!

When turning to Lexmark, well, they have such incompetent support crew they could aswell just have a answering machine saying: "Yes... hi... uhmm... you've reached the Lex*sneeze*markt support.. mmm... uhmm.... the support manual tells me to refer you to some third party solutions, so if you go figure it out yourself that would be great!.. or.. uhmm.. maybe if you goooogle it... uhmm.. *beep* *click*

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To sum things up;

When buying a Lexmark product you can expext that Lexmark, in one way or another will neglect full maintenance, so that you have to go by a new product well before the actual lifespan of the product is over.

Sadly Lexmark gives a perfect example of how NOT to act towards customers. I for sure will not ever again buy anything with a Lexmark logo on it, and I will strongly recommend anyone I talk to to choose another brand when discussin these kind of products.

Buying Lexmark products is just a waste of money, and most important... time!

Hej Alle. Jeg har nu haft en Pro200 laser printer fra Lexmark i et par år. I den tid har jeg mindst brugt 20 timer på software opdateringer og fejlretning på den. Der er konstant problmer og drillerier hele tiden, for slet ikke at tale om forbruget af toner som koster en formue. Printeren brokker sig over mangel på toner når niveauet er lidt under halv og den stopper ikke før den har fået ny tomer - og her er ofte 1/4 tilbage - det er en ren pengemaskine for Lexmark. Jeg fraråder alle at købe deres laserprintere.