Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Bonjour, Je suis profondément mécontent de la gestion de mon dossier. Malgré mes multiples relances et l'envoi de l'ensemble des pièces complémentaires demandées, je reste sans réponse de votre... Vis mer

Vurdert til 1 av 5 stjerner

6% de frais bancaires. A ce niveau là c'est du RACKET. J'ai passé 20 minutes à retirer mes sous (en présentant je ne sais combien de documents). Si vous voulez perdre beaucoup de temps et... Vis mer

Vurdert til 1 av 5 stjerner

FRAIS EXCESSIFS Les frais de la plateforme sont anormalement excessifs, cela ne devrait pas être possible de pouvoir prendre autant dans une cagnote. J'ai créé une cagnotte pour l'anniversaire de ma... Vis mer

Vurdert til 1 av 5 stjerner

En m'inscrivant je n'avais pas fait attention aux frais (site le plus connu, je n'ai pas pensé à ça...), ils prennent 6% sur une cagnotte de moins de 10000€. C'est complètement excessif. Plus de 100€... Vis mer

Informasjon om virksomheten

  1. Pengeoverføring

Om Leetchi

Opplysningene stammer fra ulike eksterne kilder

Mit Leetchi ist Geld einsammeln für Spendenaktionen, persönliche Projekte oder Gruppengeschenke einfach, übersichtlich und transparent!
Vorteile: Ein Link zu einer individuelle Seite, man muss seine Bankdaten nicht allen preisgeben, sieht auf einen Blick wer teilgenommen hat und welcher Betrag gesammelt wurde!

Die individuelle Sammelaktion ist mit Texten und Bildern in nur wenigen Minuten erstellt. Die Teilnehmer nehmen an der Sammelaktion per VISA, Mastercard, Lastschrift, GiroPay oder SofortÜberweisung teil, ohne sich bei Leetchi anmelden zu müssen. Ganz einfach und sicher! Der gesammelte Betrag kann auf ein Konto überweisen oder in Leetchis Partnershops (z.B. Amazon) ausgeben werden.
Leetchi - Die Gemeinschaftskasse!

Kontaktopplysninger

1,3

Dårlig

TrustScore 1.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 8 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Leetchi is a con artist

Leetchi is a conartist, a scam, thieves!
For 3 whole months I am waiting for my money!
They are trying to steal 970 euros from me for a charity cause, how dare they! They reject the emptying of the money pot for NO REASON!!
NEVER USE THEIR SERVICES!
I demand my 970 euros IMMEDIATELY, TODAY or I am opening a court case with disgusting LEETCHI!!!!!!!!!

6. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
I apologise again for the inconvenience.
I have replied to your feedback on our French and Spanish page. My colleague received your answer, she will answer as soon as possible.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Unable to access account which has contributions

We created a money-pot for a colleague who was leaving. When trying to login to the Leetchi account to send the moneypot / contributions, the login now doesn't work (error message) and the password reset also does not work.
Emails to the company have gone unanswered and phone does not connect.
This is unacceptable service. We need to be able to access the account to forward the moneypot, but Leetchi seem intent on keeping me out of the account and do not respond.

4. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Suzette,
I am sorry that your experience with our service has been inconvenient.
I have reported your situation to customer service, an agent will get back to you as soon as possible.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Very bad experience with this website

Very bad experience with this website, What a SCAM! What a WAST of TIME.

We raised money to feed and give vaccines to street dogs in our community in Thailand. First of all, leetchi.com's website was “error” all the time so no access to the account to feed new pics and comments on our project. We were not able to market our fundraising properly and very poor results in donations at the end.
But when we tried to get the money out, this is where the real problems arrived. Not possible to transfer the funds in Thailand.
I asked to transfer the fund to my father’s bank in France. But here again, big issue with many justification with invoices and quotations to buy dog food. But again not possible because guess what our invoices are in Thai language (of course we are in Thailand, idiot) and it cannot be accepted.
The solution? I have to ask my father to make a fake quotation in French to get our 200 Euros funds. What a joke!! Sorry Leetchi.com I don’t do that.
I know it is for safety reason so I do not launder money or use to support terrorism or pedocrimes. What you want me to do with 200 Euros? Can I get a RPG for 200 Euros on the black market, please let me know!!
So just go f...k yourself to be polite and give back the money to the ones who tried to help.
Never again!!!!

22. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Edouard,
I'm sorry that your experience is turning out this way.
As a financial institution subject to legal obligations and (above all) under the control of approved bodies, we check the kitty funds hosted on our platform. These checks cover both incoming transactions (contributions) and outgoing transactions (transfers). This is why we ask for proof of payment for transfers.
We do not do this to put you in difficulty but to ensure the proper destination of your funds.
Can you please send me the link to your money pot via the Trustpilot contact form?

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Problems in retrieving the money from the pot as bank transfer is not accepted for no reason

As in the other cases commented on below, we were collecting some money to buy one of our colleagues a farewell present. When we tried to transfer the money to my account, the bank transfer was rejected with no apparent reason. Of course, we have not received any reply when trying to contact them through email. We’ve had to advance the money ourselves to get the gifts in time. What a nightmare of a platform… it certainly goes to show that it is doing exactly the opposite of what it is trying to facilitate

16. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Anna,
We are sorry that your experience is turning out this way.
We really don't want to inconvenience our users and we apologise if this has been the case.
Can you please send me the link to your money pot via the Trustpilot contact form?

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

USE GO FUND ME AND STAY AWAY FROM THIS PLATFORM!

I WISH I HAD READ ALL THESE REVIEWS I WOULD HAVE NEVER USED THIS PLATFORM.
If only I could NOT add a star I WOULD! SO STAY AWAY FROM THIS PLATFORM! What a SCAM! What a TIME WASTER! I raised funds with family and friends for a very small organisation which helps young orphans in Africa and we managed to collect 519€ to provide them with pads for a good year or so but unfortunately these SCAMMERS have been delaying things and are still trying to find reasons not to pay the money. What a shame!
If only I knew, I would have used « Go fund me » as a friend of mine did. And luckily for her she got the funds and blessed another orphanage.... meanwhile I am still waiting... and it’s been already 2months! But I will definitely used legal help to sort this out!
SHAME ON YOU LEETCHI!

15. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
I am sorry that your experience with our service has been inconvenient.
We really don't want to inconvenience our users and we apologise if this has been the case.
Can you please send me the link to your money pot via the Trustpilot contact form?

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

For all who live outside of France like…

For all who live outside of France like myself who is based in the UK please take my advice and find a similar company based in your country, nearly a month since I was due the money had to pay from my own finances to not let others down while I try and obtain the funds I’m owed and they do everything they can to delay and hold back the money. Honestly disgusted with their service, support and company values wish I could rate them -5*

13. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
First of all I would like to apologise for this bad experience with our service.
Your transfer was validated three days ago.
The transfer time is 48 hours on average, depending on your bank.
We apologise again for the inconvenience.

Have a nice day,
Alice

Vurdert til 2 av 5 stjerner

Wanted to withdraw

Wanted to withdraw from my money pot,it said i should upload my id a thousand times, and when i finally did, it said my country in Africa is not supported therefore my id is invallid

8. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
I would like to apologise for this bad experience and invite you to contact customer service via this form :
https://leetchi.zendesk.com/hc/fr/requests/new
An agent will come back to you to help you.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Wirklich nicht zu empfehlen. Krasse Zermürbungstaktik!

Nachdem ich hier eine schlechte Bewertung hinterlassen habe, reagierte der Kundenservice prompt und antworte auf meine E-Mail-Anfrage. Allerdings ist die Taktik wohl, Kund*innen so lange zu zermürben, bis sie auf die Auszahlung verzichten. Inzwischen habe ich ca. 7 Mails hin und her geschrieben mit immer haarsträubenderen Forderungen. Nachdem wir uns geeinigt hatten, auf welchen Konto das Geld ausgezahlt werden konnte (es ist war nicht möglich, das Geld auf mein privates Konto auszahlen, wir konnten uns dann aber darauf einigen, dass ich es an eine gemeinnützige Organisation spende - ärgerlich, aber in dem Fall bei der Summe verkraftbar), wollten sie die Kontodaten der Organisation. Okay, hingeschickt. Dann wollten Sie das ganze als PDF. Okay, alles in ein PDF konvertiert, wieder hingeschickt. Danach war es dann der genaue Name der Bank. Wieder hingeschickt - mal sehen, was jetzt noch kommt. Es wäre so viel einfacher, wenn Leetchi von Anfang an sämtliche Bedingungen in einer Mail benennen würde... Ich bin echt verärgert!

25. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hallo Franziska,
zunächst einmal möchten wir uns für diese schlechte Erfahrung entschuldigen. Als Finanzinstitut, das gesetzlichen Verpflichtungen unterliegt und (insbesondere) unter der Kontrolle von zugelassenen Stellen steht, überprüfen wir die auf unserer Plattform gehosteten Kassen. Diese Prüfungen und Dokumentenanforderungen ändern sich je nach Zweck des Geldtopfs und des Begünstigten. Wir tun dies nicht, um Sie in Schwierigkeiten zu bringen, sondern um den ordnungsgemäßen Verbleib der Mittel sicherzustellen.
Können Sie mir bitte den Link zu Ihrem Moneypot und die Trackingnummer, die Ihrem E-Mail-Austausch mit dem Kundenservice über das Trustpilot-Kontaktformular zugeordnet ist, zusenden?

Viele Grüße,
Alice

Vurdert til 1 av 5 stjerner

Requested a bank transfer

Requested a bank transfer and they refused it (without notifying me through email or anything) and I did not even get a refund in my money pot. Result? Losing huge amounts of money for no reason at all. Do not use this fund-raising platform. Ever. It’s a scam

16. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Sam,
We are sorry that your experience is turning out this way.
We really don't want to inconvenience our users and we apologise if this has been the case.
Can you please send me the link to your money pot via the Trustpilot contact form?
Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Can't receive the funds! :(((

Requested a bank transfer and received an email:
"We regret to inform you that your bank transfer request has been refused." And NOTHING on why and what I should do now. Looks like a scam :(((

11. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Veronika,
First of all I would like to apologise for this bad experience with our service.
Leetchi is a platform subject to several regulations. We must ensure the security and compliance of the funds collected. To do so, we analyse each money pot and each expense.

As a financial institution subject to legal obligations and (above all) under the supervision of accredited bodies, we verify the money pots hosted on our platform. These checks cover both incoming transactions (contributions) and outgoing transactions (transfers). In this respect, proof of payment is requested for transfers, not to "block" the funds collected, but to ensure the proper destination of the funds.

My colleagues therefore need: the identity document of the beneficiary(ies), a medical estimate or invoice and your RIB (containing your IBAN and BIC) in PDF issued by the bank for security purposes. You can do this via this form https://leetchi.zendesk.com/hc/fr/requests/new
My colleague has received your email, she will get back to you.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

The WORST platform for hosting a money pot…

Using Leetchi the worst thing you can do if you have an emergency and you are looking to collect money to help someone, this is the worst platform to do so; overall customer experience is negative, it feels like they go around and around hoping that you just get tired and leave the money there... MAKE SURE you find another place to host your money pot.

11. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Celeste,
I am very sorry for this bad experience with our service.
Can you please send me the link to your money pot via the Trustpilot contact form?
Again sorry for the difficulties encountered, we really don't want to put our users in trouble and we apologise if this was the case.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Frustrating and disappointing

Have been trying for over a week to upload ID and keep getting the same message that its not possible due to "a technical reason". Tried calling the phone number to be told its no longer in use. Have emailed customer services to receive an automated email saying they are "under resourced" and will come back to me at some point? Really not very satisfactory and dreadful customer service.

4. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Jane,
First of all I would like to apologise for this bad experience with our service. The message you mention is automatic, it simply confirms that your request has been registered. The response time is 24 to 48 hours maximum (working days).

Thank you for your feedback.
Customer service has received your two emails sent 40 minutes ago, an agent will get back to you to help you.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

My pot is not available and neither can deleite..

I created pot for my daughter, but can't open the link to start the deposits, they say that pot is not available, and neither can delete the pot. Who will take money?? Because I can do nothing with this!

2. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello Dubhe,
First of all we would like to apologize for this bad experience.
I invite you to contact the customer service via this form https://leetchi.zendesk.com/hc/fr/requests/new . An agent will get back to you as soon as possible to help you.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

After 6 months I still try to find out…

After 6 months I still try to find out if Leetchi is a well set fraud. Colleagues raised money as a gift. After 6 months and at least 5 different persons trying to transfer the money to the bank account, the money are still on Leetchi. The verification can not be completed as every time we upload a document, the website redirects to nowhere. We will address an accountant and a lawyer if needed. A totally waste of time and money.

30. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
First of all we would like to apologise for this bad experience.
We really don't want to put our users in trouble and we apologize if this was the case.
Your account has been verified and you can now spend your money pot. Once again, we apologize for any inconvenience caused by your experience on our platform.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Nul nul nul

Nul nul nul! arnaque totale après avoir fait une cagnotte pour une personne en difficulté au maroc impossible de récupérer l’argent plus de 600 euros on me demande de multiples documents alors que la personne concernée habite dans un endroit complètement retiré de la ville. Personne ne rappelle personne nous explique ARNAQUE

20. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Bonjour Samhia,
tout d'abord nous sommes sincèrement navrés pour cette mauvaise expérience.
En tant qu'établissement financier soumis à des obligations légales et (surtout) sous contrôle d'organismes agréés, nous vérifions les cagnottes hébergées sur notre plateforme. Ces vérifications portent sur les transactions entrantes (contributions) mais également les transactions sortantes (virements ). A ce titre, des justificatifs sont demandés pour les virements, non pas pour "bloquer" les fonds collectés, mais assurer la bonne destination des fonds.

Pouvez-vous me transmettre le lien de votre cagnotte via le formulaire de contact Trustpilot s'il vous plaît ?

Belle journée,
Alice

Vurdert til 2 av 5 stjerner

Need help from leetchi.com to withdraw my money from my money pot

It's not complaint it's a request to get help
For my money withdrawal from leetchi.com
I have opened an online crowdfunding site at this site.by the recommendation of one of my friend.
so,i had some Euros in my money pot so when i was requesting for bank transfer i got to know that i can only withdraw my money in the account which is in (SEPA) countries.so i have requested on leetchi.com to transfer my money to an account of my friend who lives in switzerland .By mistake I have also changed the beneficiary name from my name to my friend's name
.whose account I am using to withdraw my money.I have also changed my campaign name by adding my friends name as I thought it will be more helpful for withdrawal.

i also changed the beneficiary name from my name to my friends name.
i have done these changes because of lack of information and knowledge.because i have done this first time in my life.
during the request for money transfer to bank i have used the all Bank details of my Swiss friend.
for making sure that every details i fill should be correct i have asked there support team too and i have got it from one of there team .but i didnt read one email in which i was informed to not changing beneficiary name and without reading that mail i have changed it .i accept my mistake ,may be this is the reason of unsuccessful transaction.but i don't know .
I think Switzerland comes in (SEPA) country as I read the details.
below is the email which i have got from there support for the transaction details.it says the reason of unsuccessful transaction is
" Reason being is that, unfortunately, your bank refused the transfer". But my friend call to bankand the bank said they did not had any money tranfer request.please kindly explain me the reason so i can help you to provide all the details which you require for clarity.i trust my friend that when she receive my money in her account she will send it to me .so please ask anything if want to me or my friend.

My friend called her bank and the bank said they don't had any requests for money pot transfer.so please kindly help me to have solution for transferring my money to my friend's account.

PLease feel free to ask any details to me or my friend for the solution of this transfer issue.Its the money collected by my friends who want to help me in this pandemic time in India as u know the bad situation in India.
I still have faith that I will have positive response.
I am updating my review the money transfer 2nd time cancelled too.
Very frustrating
thank u a lot .
Harish

19. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
We are sorry that your experience is turning out this way.
You are in contact with my colleague Rose. She received your email sent yesterday afternoon. She will get back to you ASAP.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Frustrating and difficult

This platform requires excess information, I think this is a breach in GDPR. The money transfer process from the leetchi fund to the bank account is long and frustrating. I had to provide many documents and translate it to english with certified translators, so I incurred additional expenses. Do not reccommend even to my enemy.

19. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,
I am sorry that you perceive our verification process in this way.
As a financial institution subject to legal obligations and (above all) under the control of accredited bodies, we verify the money pots hosted on our platform. These checks cover both incoming transactions (contributions) and outgoing transactions (transfers). This is why we ask for these documents. They allow us to ensure the proper destination of the funds collected.
For more information I invite you to consult article 5.7.2 of our general conditions of use.

Have a nice day,
Alice

Vurdert til 1 av 5 stjerner

Leetchi antwortet nicht auf meine…

Leetchi antwortet nicht auf meine e-mail oder anrufe ich habe eine Spende gesammelt von über 700€ dann wollte ich das Geld an mein Konto überweisen dann hieß ses dass die die Überweisung storniert wurde ohne Grund , dann habe ich es erneut überwiesen das selbe und dann kommt noch dazu dass meine sammelkasse blockiert wurde obwohl ich alles richtig gemacht habe sämtliche emaillierten geschickt alles . Jetzt habe ich eine Anzeige erstattet wegen Betrug und es geht an die Krippo weiter , alles nur Betrug sowas habe ich noch nie erlebt

18. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hallo Mamy Anta Aurélie,
Ich möchte mich für diese schlechte Erfahrung entschuldigen.
Können Sie mir bitte den Link zu Ihrem Pott und Ihre Ticketnummer (diejenige, die Vielen Dank für Ihr Feedback. Ich lade Sie ein, den Kundendienst zu kontaktieren, falls Sie dies noch nicht getan haben. Sie können dies über dieses Formular https://leetchi.zendesk.com/hc/fr/requests/new per E-Mail serviceclient@leetchi.com tun.
Ein Vertreter wird sich bei Ihnen melden, um Ihnen zu helfen.

Viele Grüße,
Alice

Vurdert til 1 av 5 stjerner

Nobody takes care of account validation

Although I uploaded my documents two weeks ago they still could not validate them. I don't know what I will do with the pots I created. There is nothing that shows me the account validation progress whatsoever. It keeps asking me the documents, although I already sent them.

11. mai 2021
Anmeldelse skrevet uten oppfordring
Logoen til Leetchi

Svar fra Leetchi

Hello,

I am well aware of your situation and I would first like to apologize for this unsatisfactory experience. Customer service has received your email, an agent will get back to you to help you.

Gilbert

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv