Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... Vis mer
Selskapet har svart
Lily "I just wanted to leave a quick review to say a huge thank you to the lady who helped me today with my Bill. She went above and beyond to assist me — she listened, was so polite, and successfull... Vis mer
Selskapet har svart
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktopplysninger
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Storbritannia
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I received a great service from Mike…
I received a great service from Mike when getting my account all set up. Mike was polite, knowledgeable and very friendly.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Lewis
Thank you for your lovely feedback! We're so pleased to hear that Mike provided such a great experience while setting up your account. His polite, knowledgeable, and friendly approach really makes a difference, and we’ll be sure to pass on your kind words. If you need any further assistance, we’re always here to help!
Have a great day
Kelly
Svar fra Leep Utilities
Good afternoon Assal
Thank you! We really appreciate your kind words—glad that Will was so helpful and efficent 😊
Have a great evening
Kelly
Michelle was very helpful and cared…
Michelle was very helpful and cared about looking after my circumstances, great service
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Martha
Thank you so much for your kind words! We’re delighted to hear that Michelle took such great care in understanding your circumstances and providing excellent service. We’ll be sure to pass along your feedback to her 😊
Have a great evening
Kelly
It was a nice experience
It was a nice experience. The wait was not too long on the phone. Mike attended to my queries. He was patient and helpful.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had a positive experience, with a short wait time and helpful support from Mike. It’s great to know he was patient and able to assist with your queries. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Just received our first bill
Just received our first bill , slight problem setting up account , made a call answered quickly and dealt with issue in a matter of minutes, great service thank you
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that your call was answered quickly and that your account issue was resolved in just a few minutes. It’s great to know you received such efficient service, and we truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mike was helpful and helpful
Mike was helpful and helpful. He handled my queries well and professionally
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that Mike provided helpful and professional support while assisting with your queries. We’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
Michelle Was very helpful setting up…
Michelle Was very helpful setting up our account and explained everything in a detailed manner
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Ali
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful in setting up your account and took the time to explain everything clearly. We'll be sure to pass along your compliments.
Have a great day
Kelly
Svar fra Leep Utilities
Good morning Ian
Thank you so much for your kind words! We’re delighted to hear you had a great experience—Gemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning OgbaWe’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described isn’t the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
We’d genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
After about a ten minute wait
After about a ten minute wait, the lady I spoke to was very helpful, undated our account and arranged for the refund due to a credit on the account. Very pleasant phone call.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Sheila and John
Thank you for your kind feedback! We're really pleased to hear that, although there was a short wait, Hannah was able to assist you efficiently and resolve the issue with your account and refund. It's great to know the call was a pleasant experience overall. We appreciate you taking the time to share this!
Have a great day
Kelly
Helpful and supportive
V. Helpful and gave good advice
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning James
Thank you for your kind feedback! I'm glad you found the advice helpful and useful from Noah. I really appreciate you taking the time to share your experience.
Have a great day
Kelly
Helpful home move
Called up and spoke to Will about moving home. He handled everything quickly and smoothly, exactly what I needed with the stress of moving house.
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Josh
Thank you for your kind feedback! We're so glad to hear that Will was able to make your move smoother and less stressful. Moving home can be a challenging time, so it’s great to know he handled everything quickly and efficiently for you. We’ll be sure to pass along your comments—he’ll really appreciate it. Wishing you all the best in your new home!
Have a great evening
Kelly
Deborah made my tenancy process a none…
Deborah made my tenancy process a none stressful easy experience she was super fast and super informative, Leep is very fortunate to have employees like her leading the way into their customer service!
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Sonny
Thank you so much for your kind words! We're thrilled to hear that Deborah made your tenancy process smooth and stress-free. She truly goes above and beyond to provide fast, informative, and supportive service, and your feedback means a lot to us. We’re proud to have her as part of the team. Wishing you all the best in your new home!
Have a great day
Kelly
So helpful
So helpful, i think i spoke to michelle and she was so lovely and spoke through everything to help me with my account, great experience
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good evening Courtney
Thank you so much for your kind review! We're really glad to hear you had such a positive experience. Michelle will be delighted to know her support made a difference. If you ever need anything else, we're always here to help
Have a great week
Kelly
Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Claire
Thanks so much for your lovely review! 😊 We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Yura
Thank you for your feedback! We’re pleased to hear your account setup was fast and easy with Mike. If you need anything else, we’re always here to help.
Have a great day
Kelly
I’m really happy with the service from…
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude of their staff — always friendly, patient, and willing to help with any questions. It makes such a difference when you feel valued as a customer.
Overall, a great experience and I’d definitely recommend them to others!
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Hajerhmed
Thank you so much for your lovely review! 😊 We’re delighted to hear everything has been running smoothly and that Deb's friendly and supportive approach stood out to you. Making our customers feel valued is exactly what we strive for, so your feedback means a lot. Thanks again for your recommendation!
Have a great day
Kelly
Michelle was very helpful and sorted…
Michelle was very helpful and sorted out for me what i needed. No issues at all with customer service.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Jo
Thank you for your kind feedback! We're really pleased to hear that Michelle was able to help you and get everything sorted smoothly. It's great to know you had a positive experience with our customer service. We’ll be sure to pass on your comments to her. If you need anything else, don’t hesitate to get in touch!
Have a great day
Kelly
Its really helpful and informative and…
Its really helpful and informative and my request was entertained at once on call. Thanks to the team specially Noah for his on phone support.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Sanaullah
hank you for your wonderful feedback! We're delighted to hear that you found the support helpful and informative, and that your request was handled promptly during your call. A special thank you for recognising Noah’s on-phone support — we’ll be sure to share your kind words with him and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Have a great day
Kelly
I called today to sort direct debit and…
I called today to sort direct debit and name change. I spoke to Deborah. The call was pleasant and she was fab. Thank you
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Mrs Smith
Thank you for your kind feedback! We're delighted to hear that Deborah was able to assist you with your direct debit and name change, and that you had such a pleasant experience. We'll be sure to pass on your lovely comments to her 😊
Have a great evening
Kelly
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