Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... Vis mer
Selskapet har svart
Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
Selskapet har svart
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktopplysninger
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Storbritannia
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Deborah from Customer Service is super…
Deborah from Customer Service is super helpful. Fast and accurate. Thank you so much.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Deborah provided such helpful, fast, and accurate support. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to her.
Enjoy your day
Jo
Great customer service
I don't often write a customer service review but I was so pleasantly surprised by the level of service I received when talking to Michelle at Leep, that I felt obliged to do so.
Michelle was very helpful and patient and helped me with every aspect of my call, I couldn't fault her level of service.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re especially grateful that you chose to leave a review, and we’re delighted to hear that Michelle’s service made such a positive impression.
It’s wonderful to know that she was helpful, patient, and able to assist you with every aspect of your enquiry. Providing this level of support is exactly what we strive for, and we truly appreciate your kind words. We’ll be sure to pass your feedback on to Michelle.
Enjoy your day
Jo
Gemma was so patient and helpful
Gemma was so patient and helpful - she took the time to explain the billing system and how the new charges have affected me. Perfect customer service
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Gemma provided such patient and helpful support. It’s wonderful to know that she took the time to explain the billing system and how the new charges would affect you, ensuring everything was clear and easy to understand. We truly appreciate your kind words and will be sure to pass them on to her.
Enjoy your day
Jo
Good, friendly service
Got straight through. Really helpful and understanding, sorted out my request straight away. Thanks!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you got through quickly and that our team was helpful and understanding in resolving your request straight away. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Very sensible helpful operator solved…
Very sensible helpful operator solved my issue very quickly.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that our advisor was helpful and able to resolve your issue quickly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Good experience
I would like to share my very positive experience regarding Joanna from the Complaint Management Team.
She was extremely kind, friendly, and very helpful throughout the entire process, which allowed us to resolve the situation very quickly and smoothly. Joanna was approachable, supportive, and genuinely understanding, and I truly appreciated the way she handled everything professionally and compassionately.
Thankfully, our issue has now been resolved. She also offered us a very reasonable and financially manageable payment plan, for which I am extremely grateful.
Overall, I am absolutely satisfied with the service provided by Leep water and I would especially like to thank Joanna for all of her help and support.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Hi Erika
Thank you for your lovely review. I am so please I was able to help and resolve your issues and should you need anything at all going forward please do not hesitate to contact me.
Many Thanks
Joanna
I was really impressed with how quickly…
I was really impressed with how quickly Gemma responded and how efficiently she helped resolve the issue. I’d been paying a much higher direct debit than necessary, and Gemma promptly talked me through the options available going forward, as well as confirming a refund for the credit on my account.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Ami
Thank you so much for your lovely feedback. We’re really pleased to hear Gemma was able to resolve the issue quickly and clearly explain the options available to you. It’s great to know she could help reduce your direct debit and arrange the refund for the credit on your account. We’ll be sure to pass your kind comments on to Gemma.
Have a great day!
Kelly
Great service and very helpful on the…
Great service and very helpful on the phone
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Leon
Thank you for your kind feedback! We're so pleased to hear that you received great service and found Will helpful on the phone. We really appreciate you taking the time to share your experience.
Have a great day!
Kelly
Great customer service, made the process easy
Easy process to open the account, the gentleman on the phone was polite and helpful, explained the meters readings cycle and all the other questions I had.
Webpage is easy to navigate.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Mrs Tudor
Thank you for your wonderful feedback! We're delighted to hear that the account opening process was easy and that our team member was polite, helpful, and able to answer all your questions clearly. It’s also great to know you’re finding our website easy to navigate. We truly appreciate you taking the time to share your experience!
Have a great day!
Kelly
Great customer service
Mike was very helpful handling my query
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Wesley
Thank you for your feedback! We're delighted to hear that Mike was very helpful in handling your query. We’ll be sure to pass along your kind comments to him.
Have a great day!
Kelly
Very nice lady on the phone
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning James
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and found Michelle friendly and helpful. We really appreciate you taking the time to share your comments.
Have a great day!
Kelly
Leep Utilities customer service
I made a query to Leep last week through email and they were very quick to respond and resolve my issue.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Lily
Thank you for your kind feedback. We’re pleased to hear that your issue was resolved quickly and that you had a positive experience with our email support team. We appreciate you taking the time to share your experience with Leep.
Have a great day
Kelly
After 7 phone calls and 6 emails Mike…
After 7 phone calls and 6 emails Mike was the only one who sorted my problem out and managed to get the bottom of it, thanks again Mike a credit to the company.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Kate
Thank you for your kind words. We’re sorry to hear it took several calls and emails to get the issue resolved, but we’re delighted that Mike was able to get to the bottom of it for you. We’ll be sure to pass your feedback on to him — he’ll really appreciate it. Thanks again for taking the time to share your experience.
Have a great day
Kelly
A great customer service experience
A great customer service experience, a young lady called Michelle, very helpful and knowledgeable.
Thank you.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Jon
Thank you for your kind words. We’re delighted to hear you had a great customer service experience. Michelle will be very pleased to know her helpful and knowledgeable support made such a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.
Have a great day
Kelly
Clear and helpful advice
I spoke to Michelle who was fabulous today on the call. She was able to explain my bill and usage and provided helpful tips on my usage and how to track this better. Sometimes all you need is a person to talk through something and it really made a difference to me as a customer. Thank you Michelle, plus I love that I share the same name as your grand daughter
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Aurelija
Thank you so much for taking the time to share your experience. We’re delighted to hear that Michelle was able to help explain your bill and usage clearly, while also providing useful tips to help you track things more easily going forward.
We completely agree that sometimes having someone talk things through can make all the difference, and we’re so pleased Michelle was able to provide that support. We’ll be sure to pass along your lovely feedback to her — including the special connection over sharing the same name as her granddaughter!
Have a great day
Kelly
I talked with very polite and helpful…
I talked with very polite and helpful gentleman.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Polly
Thank you for your kind feedback. We are delighted to hear that you had a positive experience and received polite and helpful assistance. We truly appreciate your comments and will be sure to share them with Mike.
Have a great day!
Kelly
Great!
Great experience with Mike today. He was very helpful and explained everything clearly. He even waited while I took a meter reading. Overall a great service!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Mike was very helpful and took the time to explain everything clearly while assisting you. It’s great to know he was patient and waited while you took your meter reading to ensure everything was resolved properly. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Another good experience with Leep…
Another good experience with Leep customer services. They sorted out my credit payment and change in direct debit efficiently. The lady I spoke to was friendly and helpful.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had another positive experience with our customer service team and that your credit payment and Direct Debit changes were handled efficiently. It’s great to know the advisor you spoke with was friendly and helpful. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mitchell was very helpful and very…
Mitchell was very helpful and very proffessional thank you.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Ana
Thank you for your lovely review! We’re delighted Mitchell provided helpful and professional service. Your feedback means a lot to us.”
Have a great day
Kelly
Michelle was very helpful she explained…
Michelle was very helpful she explained everything in a clear steady voice and took time to check my understanding
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Angela
Michelle was extremely helpful throughout. She explained everything clearly and calmly, and made sure to take the time to check that I fully understood each step.
Have a great day
Kelly
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