Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... Vis mer
Selskapet har svart
Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
Selskapet har svart
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Kontaktopplysninger
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Storbritannia
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
clowns - never reply
The worst customer service, fed up of multiple made promises that never get delivered. Hardest thing in the world to get them to do their actual job. Terrible company (sadly) to deal with - would give 0 stars if I could !!!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Hello Chris
We're sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We take feedback like yours seriously and would appreciate the opportunity to investigate the issues you've raised and work towards a resolution. Please contact us at headofcustomerservices@leeputilities.co.uk FAO Kelly, so I may look into this matter further.
I liked how the employees work to help…
I liked how the employees work to help the clients. They are polite, calm, very communicative and I immediately felt they really want to help solve the problem. I have my positive experience of cooperation with them. Thank you all for your understanding.I
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Hello Olha
Thank you for your kind words and positive feedback. We are delighted to hear that you had a positive experience with Gemma team. Providing polite, attentive, and effective support is very important to us, and it's rewarding to know that our efforts made you feel understood and helped address your concerns. We truly appreciate your trust and cooperation, and we look forward to assisting you again whenever needed. Thank you for choosing us!
Have a great evening!
Kelly
Hannah at Leep utilities did a great job
Hannah at Leep utilities was extremely helpful I had been struggling to use the online portal to pay for my bill. She resolved the issue quickly and efficiently.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning
Thank you for taking the time to leave this review. We're delighted to hear that Hannah was able to help you resolve the issue with the online portal quickly and efficiently. We understand how frustrating payment difficulties can be, and it's great to know that Hannah provided the support you needed. We’ll be sure to pass your kind feedback on to her.
Have a great day
Kelly
Leap ahead with Leep Utilities
Gemma was of great help on the phone and pointed me in the right direction regarding my query. Great customer care.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Stuart
Thank you for your kind feedback. We're pleased to hear that Gemma was able to assist you and point you in the right direction regarding your query. Providing excellent customer care is very important to us, and it's wonderful to know that Gemma delivered a positive experience. We’ll be sure to share your comments with her.
Have a great day
Kelly
Called and spoke to Deborah
Called and spoke to Deborah, she was really professional but still friendly! I couldn't fault her phone manner or knowledge. Deborah is an asset to the team.
Thank you for making the process easy and stress free.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Samantha
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Deborah provided such a positive experience. It's great to know that her professionalism, friendly approach, and knowledge helped make the process easy and stress-free for you.
We'll be sure to pass your kind comments on to Deborah, who will be pleased to hear how much her support was appreciated. Feedback like yours means a lot to us, and we're proud to have team members who consistently deliver excellent service.
Thank you again for your feedback and for choosing Leep.
Have a great evening
Kelly
Quick, helpful and efficient
I wasn’t in a queue to speak with someone, they were really helpful and sorted what I needed in a few minutes.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Anna
Thank you for your feedback. We're pleased to hear you didn't have to wait in a queue and that Deborah was able to help you quickly and efficiently. We appreciate you taking the time to share your experience.
Have a great day
Kelly
Swift and very responsive kind and…
Swift and very responsive kind and helpful
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Michelle
Thank you for your lovely feedback. I'm pleased you found the service swift, responsive, kind, and helpful.
Have a great day
Kelly
Transfer Account due to wrong supplier
Had an issue with a wrong supplier so had to set up my account with Leep instead. Phone call went right through to a person (no AI agents or machines) and he sorted out everything within 5 minutes.
Really happy to see a company that makes it as easy as possible nowadays.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Sean
Thank you for taking the time to leave us a review. We're delighted to hear that Noah was able to quickly resolve the supplier issue and get your account set up smoothly.
Providing straightforward, personal support is something we take great pride in, so it's wonderful to know your experience reflected that. We appreciate your kind words and look forward to supporting you in the future.
Have a great evening
Kelly
Great experience calling Leep
I had a great experience calling Leep Utilities. I had to wait for a it but when Gemma picked up the call, she not only helped me answer my question but also offered to help me set up my account right away! She was very patient and pleasant. Thank you, Gemma. :)
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Ivanina
Thank you for your lovely review. We appreciate your patience while waiting to get through, and we're so pleased to hear that Gemma was able to answer your questions and help you get your account set up during the same call.
We'll be sure to pass on your kind words to Gemma—she'll be delighted to know she made such a positive impression. Thank you for choosing Leep Utilities, and we're always here if you need any further assistance.
Have a great evening
Kelly
Extra mile
Michelle was so warm, friendly and very professional. She went the extra mile, Amazing service.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Mervin
Thank you so much for your kind words! It was a pleasure assisting you. Michelle takes great pride in providing warm, professional service and always strives to go the extra mile for her clients. We're delighted to hear you had such a positive experience and truly appreciate your feedback.
Have a great day!
Kelly
I have just moved to a new build…
I have just moved to a new build property. Called to register and set up account. The customer service was great! Knew exactly what to do and had it set up in no time at all. Great experience
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Kara
Thank you for your wonderful feedback. We're delighted to hear that your account setup process was quick and straightforward, especially as you've just moved into a new build property. It's great to know that Hannah knew exactly how to help and made the experience so easy for you. We appreciate you taking the time to share your experience and look forward to continuing to support you in your new home.
Have a great day!
Kelly
Michelle at Leap Utilities was very…
Michelle at Leap Utilities was very polite, efficient and helpful. She gave me good advice and helped me with all my queries relating to billing. Great customer service.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Tim
Thank you for taking the time to leave such positive feedback. We're delighted to hear that Michelle provided polite, efficient, and helpful service. It's great to know that her advice and support with your billing queries made a positive difference to your experience. We'll be sure to pass on your kind comments to Michelle. Thank you for choosing Leep Utilities.
Have a great day!
Kelly
Michelle who was on the phone is very…
Michelle who was on the phone is very helpful and friendly. She sorted out my bills within 5 minutes!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good afternoon Ling
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful and friendly. We'll be sure to pass on your compliments to her. It's great to know she was able to resolve your billing query quickly and efficiently. We appreciate your support
Have a great evening!
Kelly
Deborah was really nice and…
Deborah was really nice and informative, I really appreciated the information she provided and the level of support that she provided. Thank you again, Deborah!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Tania
Thank you for taking the time to share your feedback. We're delighted to hear that Deborah was able to provide you with helpful information and excellent support. We will be sure to pass on your kind words to her, and we're glad she made such a positive impression.
Have a great day!
Kelly
Very nice lady very helpful thank you
Very nice lady very helpful thank you
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Jentina
Thank you for your kind review. We're delighted to hear that you found Deborah helpful and that you had a positive experience. We really appreciate you taking the time to share your feedback.
Have a great day!
Kelly
Contacted Leep regarding a query with…
Contacted Leep regarding a query with my bill, spoke to Michelle who explained to me what the additional charges related to clearly and precisely. Great customer service by Michelle.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning Steve
Thank you for taking the time to leave us a review. We're pleased to hear that Michelle was able to explain the additional charges on your bill clearly and precisely, helping to resolve your query. We'll be sure to pass on your kind feedback to her.
We appreciate your comments and are delighted that you received great customer service.
Have a great day!
Kelly
Svar fra Leep Utilities
Good Morning
Thank you for your 5 star review, we really do appreciate you taking the time to leave this for us.
Many Thanks
Jo
Their system is absolutely works great
Their system is absolutely works great! Great customer service, I'm really happy, just in a couple of mins they find a great solution! Thanks agan and again..
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for sharing your experience. We’re thrilled to hear that you’re happy with our service and that our team was able to find a solution for you so quickly. Your kind words mean a lot to us, and we truly appreciate your continued support. Thanks again! 😊
Enjoy your day
Jo
Awful
Since I moved last year I’ve tried to find out why my Water bill was based on an estimated rather than my actual usage. It’s only me and my child and I’ve been charged £100 per month! We never ever use that amount! I’ve tried to get this sorted for MONTHS. Always different people replied to my emails. Always replying with different answers even when I’ve sent them pictures of my meter readings. Awful experience. Super stressful and very unfair, this company only wants money. Last month a very nice lady called Deborah replied with a helpful email, kind of sort out my problem but I still think that £65 per month is a lot when comparing to family and friends with more people in their households paying at least £20 less Than I do.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good morning,
Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you’ve faced in trying to resolve your billing concerns. We understand how upsetting it must be to receive estimated bills that you feel do not reflect your actual usage, particularly after repeatedly providing meter readings and seeking clarification.
We also apologise for the inconsistent responses you received, as we appreciate how confusing and frustrating that can be. While we’re pleased that Deborah was able to assist and make some progress, we recognise that you still have concerns about your ongoing charges.
Your feedback is important to us, and I would like the opportunity to review your account thoroughly to ensure everything is accurate and clearly explained, please can you email me at headofcustomerservices@leeputilities.co.uk with your details and I will get your account reviewed.
Many Thanks
Joanna
Great
I have been with this company for a year, their staff are always friendly and knowledgeable. Always answer quickly too. Spoke to Michelle today and she was wonderful and friendly!
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you’ve had such a positive experience with us over the past year. It’s wonderful to know that our team has consistently been friendly, knowledgeable, and responsive, and that Michelle provided such friendly and helpful service during your call today. We truly appreciate your continued support and kind words.
Enjoy your day
Jo
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