Britannia Leatherbarrows Anmeldelser 

161
TrustScore 5 av 5

4,8

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Se hva andre synes

Vurdert til 5 av 5 stjerner

Jordan and Danny were fantastic. They were helpful, courteous and incredibly hard working. They went above and beyond - even dismantling and re assembling a sofa that wouldn’t go through a doorway - a... Vis mer

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Vurdert til 5 av 5 stjerner

Removal team, Jordon, Danny, Neil, Andy and Paul were cheerful and helpful despite the rather fraught 2 day move due to circumstances beyond my and their control. The office staff, particularly Trace... Vis mer

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Vurdert til 5 av 5 stjerner

Both Brad and Andy worked in extremely hot conditions- without complaint. Andy kept us informed of a change to arrival time at pick up. Our driver Brad was an absolute gem he kept us informed of thei... Vis mer

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Vurdert til 5 av 5 stjerner

Excellent communication from start to finish. The removal staff were so polite, helpful and professional. They took care not to bump any of the walls or furniture. They worked well as a team and it w... Vis mer

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Informasjon om virksomheten

  1. Flyttebyrå
  2. Flytting og oppbevaring
  3. Utleielager

Skrevet av virksomheten

Whether you’re moving locally, nationally or overseas, come to the professionals at Britannia Leatherbarrows Removals in Christchurch, Dorset. The Trenchard family who own and operate Britannia Leatherbarrows, have over 100 years’ experience in moving and relocating families and businesses, we’re here to guide you through every step of the process. For every move in the UK or abroad we plant a tree to help with our carbon footprint. Even the flyers we send out are on biodegradable seeded paper.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

161 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(161)

67 anmeldelser i de siste 12 månedene

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Vurdert til 4 av 5 stjerner

The guys where very hard workers

The guys where very hard workers and managed to get everything done as requested, every request was carried out without complaint and on time. Only issue was that someone left a dirty mark on the carpet in the house we moved from and another mark on a new carpet in our new house.

22. august 2024
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Svar fra Britannia Leatherbarrows

We appreciate you taking the time to leave us a review. I am glad that your requests and move was carried out effectively and you appreciate the crews hard work ethic.
In regards to the mark on the carpet, our apologies that this has happened. Please can you contact us directly so we can advise you accordingly as we were unaware of this.

Vurdert til 3 av 5 stjerner

I had conflicting information

I had conflicting information, britannia said I could pack bits in a large carrier bag but the moving men said no so packed them in boxes. I don't know what is in the boxes anymore. The movers worked extremely hard packing up but I felt rushed at the end and now I can't find some bits. The movers were not so careful unpacking and broke a set of drawers, left dirty hand prints on a wall and pulled a hook out of the wall leaving a hole. Overall I was pleased to be in my new home but it's going to take a while to sort everything out.

16. august 2024
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Svar fra Britannia Leatherbarrows

We are glad to hear our crew worked hard.
Hopefully you will have unpacked most of your items over the weekend, and have now found everything.
Sorry if you were given conflicting information. To confirm, items are always better protected in a box where possible, so this is best practice.
If you would like to contact us directly regarding any damages or issues then we can assist you. This is the first we have heard of this, as nothing was raised on your signed paperwork. Please contact sales@leatherbarrows.co.uk
We hope you will be very happy in your new home

Vurdert til 3 av 5 stjerner

- for the packing & loading ++ for the delivery and unloading on 2nd day

The whole packing and loading process was a nightmare - I booked this service as I am alone and thought it would be easier. I’m afraid they made an already stressful situation much worse. Based on the packing and loading I would not recommend you to anyone. However, the two guys who turned up on the second day with the bulk of the ‘good’ I cannot speak highly enough about. It is because of them that you get a score of 3 and not lower. They were amazing.

1. august 2024
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Svar fra Britannia Leatherbarrows

We are sorry to hear that you have had a mixed experience. We are however glad that you found the delivery crew to be amazing. This was unusual for the packing crew, so we have asked them for their account. They said that no issues had been raised with them at the time or after. We wish you happiness in your new home

Vurdert til 3 av 5 stjerner

Lovely removal men, just not enough of them

Lovely removal men; very polite and helpful. However, having used a (different) Britannia removal firm a few years prior, there has been a noticeable decline in service. Previously, 5 bed to 5 bed move from East to West took ONE day with 6 guys, one lorry, one van. This time 4 bed to 5 bed, an hour down the road, TWO days, 2 guys first day, second day 3! There were a few other minor issues, and as I said, the guys themselves were brilliant but it was a lot to expect of the two, then three of them, especially given that it was very hot. I hope they were well paid....

27. juni 2024
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Svar fra Britannia Leatherbarrows

Thanks for leaving us a review of your experience. I am glad you found the crew to be brilliant. Our crew are hard workers and some have been with us for over 25 years. Your appreciation to them will be passed on, best wishes

Vurdert til 5 av 5 stjerner

Top experience looked after from start…

Top experience looked after from start to finish, everything done to perfection. Thanks to all staff both in Spain and UK.

29. juli 2024
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Svar fra Britannia Leatherbarrows

We cant ask more than a review like this! Thank you for leaving us your review and glad you were happy with our service to you, all the best

Vurdert til 5 av 5 stjerner

Highly Recommend!

Great experience from start to finish.

Lewis from the team came over swiftly and gave an in person valuation of what we needed to move. It was very accurate in comparison to the actual service we received and paid for.

There were no issues on the day of moving out, Rob and his team arrived and sorted everything out swiftly, no damage to our items that went into storage for months before we had them moved to the north of the UK (from the south).

Tracey did a great job at organising a move in date, considering we gave very vague timelines due to a completion date on our move in property not being confirmed for much of the time we had our items in storage.

No issues on the day moving in either, somehow the logistics team managed to get the same lead who packed us on move out day to handle the move in, which made everything super easy.

I have back issues and didn't have to lift a finger for the whole process which is exactly what we were looking for.

Thanks again for a great move!

22. juli 2024
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Svar fra Britannia Leatherbarrows

We really appreciate you taking the time to leave us this wonderful review. We were delighted with your comments and Lewis, Tracey and the Team would like to thank you for personally naming them with your thanks. Best wishes to you

Vurdert til 3 av 5 stjerner

So the service was "ok"

So the service was "ok". Promised floor coverings and picture sleeves and TV covers. None.
Guys turned up on day one. No introduction. Spent six hours loading. Didn't moan once about us or the weight but moaned constantly about management and lack of resource. Tail lift on truck didn't work.
BO smell and smokers! Day two. Two even grumpier guys. Again Didn't introduce themselves. Took the doors off the fridge when it actually came in with them on. Again smokers. Was quoted for two containers. Only 3/4 fill 1st and 1/2 second. They then went to another pack and store job after me. So my container had other clients goods in? Week later they delivered. No ramps! No working tail lift and no equipment to assist them moving everything down 42 - 62 steps down. Five guys both days. All polite. Again no intro except from "Steve" worked very hard. No moaning about the 300+ boxes and heavy stuff but a lot of moaning about management and lack of equipment. No sack barrows no stair climbing trolley etc. It then hammered down with a huge thunderstorm. They had no wet weather gear at all. They all got absolutely soaked. Again no floor coverings offered nor used. Going with a "National" company I would have expected a little better.
NOTHING broken though. But I did feel for guys. Dave the estimator was good. But I feel he should go out on some moves to discover the actual offer. Lorries and containers were tatty.

12. juli 2024
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Svar fra Britannia Leatherbarrows

We have read through your review and would like to thank you for your reflective comments, and for highlighting some points you feel we could improve upon. We will of course follow this up with members from your crew.
We are however pleased to hear that the move went to plan in regards to the move plan timings, and that all your items were delivered safely. Our thanks and regards to you in your new home

Vurdert til 5 av 5 stjerner

Excellent professional service

Excellent professional service. The blokes worked so hard. Brilliant service from start to finish

22. juli 2024
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Svar fra Britannia Leatherbarrows

Fabulous to hear that you were very happy with our service. Mark and Ady will be thrilled with your positive feedback. We hope you and your mum in law have settled in well to your new home :)

Vurdert til 5 av 5 stjerner

Excellent

Excellent service and delivery of our effects and furniture to Portugal at a very competitive price. The part-load concept is excellent if you are only taking a number of special pieces of furniture with effects. Thoroughly recommend.

1. juli 2024
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Svar fra Britannia Leatherbarrows

Thanks so much for your 5 star review. Glad you found this service to suit your needs well. All the very best to you

Vurdert til 5 av 5 stjerner

Very efficient communication

Very efficient communication. Very helpful removal men who were polite and cheerful. Would definitely use them again for both storage and removals.

20. juni 2024
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Svar fra Britannia Leatherbarrows

Thank you for sharing this positive review with us. The feedback will be passed to Alan and Chris who assisted your move into store and Steve and Andy who delivered your belongings, this will keep them smiling :), Take care and happy to assist again in the future should you need us again

Vurdert til 5 av 5 stjerner

The team Lewis

The team Lewis, Tracey and finally the driver Steve did everything to assist and made me feel good and everything was running according to the schedule Lewis had laid out. Also the German agent one needs today was so helpful. Thank you once again. If I ever need a removal company I will chose Britannia Leatherbarrows again!

7. juni 2024
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Svar fra Britannia Leatherbarrows

This is super news. Lovely to have been able to look after you for your move back to Germany. Lewis, the office staff and Steve are happy this was the best experience it could be for you. If you do decide to make any further moves, of course we will be right there to help. All the best to you

Vurdert til 5 av 5 stjerner

Stress free experience,

Stress free experience,
The day went extremely smoothly driver turned up early had a quick look around the house and the 4 gents moving us done a fantastic job.

31. mai 2024
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Svar fra Britannia Leatherbarrows

It was an absolute pleasure to assist you with your move. We will make sure the praise and thanks is shared with your crew Mark, Andy, Adrian and Danny who will be pleased you were very satisfied too

Vurdert til 5 av 5 stjerner

The whole team at Britannia were very…

The whole team at Britannia were very helpful & professional they made the stressful job of moving house so much more bearable

10. juni 2024
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Svar fra Britannia Leatherbarrows

We are really happy with this review. We are passionate about helping our customers to make moving house the smoothest it can be, so glad you had a good experience :)

Vurdert til 5 av 5 stjerner

The men arrived on time and were…

The men arrived on time and were courteous, efficient and well organised. It all seemed like a well oiled machine.
Similar experience with unpacking and bringing things up tosecond floor flat

28. mai 2024
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Svar fra Britannia Leatherbarrows

We are delighted with your review, thank you for taking the time to leave it and to share your positive experience with us. All the best for your new life in Wales :)

Vurdert til 5 av 5 stjerner

Staff were excellent helpful in every…

Staff were excellent helpful in every way courteous and well mannered I recommend this company

31. mai 2024
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Svar fra Britannia Leatherbarrows

Thank you! This what we aim for and we are glad you feel you had a 5 star experience with us too. Thank you for moving and storing with us, and we wish you very well till the next time

Vurdert til 5 av 5 stjerner

Removals done over 2 days

Removals done over 2 days, owing to distance of travel from previous home to new home. Both sets of Removal Teams were great. Nothing was too much trouble for them. Disassembled & reassembled furniture (some a bit tricky) with care. I certainly recommend this Removal Company & definitely would book them again if needed. Many Thanks guys!

6. juni 2024
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Svar fra Britannia Leatherbarrows

We really appreciate you choosing us and leaving us this excellent review. Please do come back again for any removal or storage needs and thanks for recommending us. All the best

Vurdert til 1 av 5 stjerner

Would not use again

The men damaged paint on cupboard door at bottom of stairs in three places. One the men stank of cigarette smoke had to ventilate every room that he had been in.
Delivery in France went OK but builder complained of missing electric tools.
They were not the cheapest by any means.

28. mai 2024
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Svar fra Britannia Leatherbarrows

We were surprised and saddened to receive a one star review from you. However after listening and developing this further with you, we understand that there were also some personal circumstances adding to it being a stressful move for you. We are working with you regarding the unfortunate damage to the cupboard, but refute any claims of missing tools. Our crew are all DBS checked and have had a long service with us. I hope you can enjoy your fresh start in France

Vurdert til 4 av 5 stjerner

A moving report.

Good flexibility, fitted us in at short notice.Both pickup and delivery crews very helpful.Confident tg use again.

2. mai 2024
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Svar fra Britannia Leatherbarrows

Thank you for reviewing us. We do our very best to find a solution with dates where we can and I am glad we were able to accommodate your move with us. Please do come back to us if you make any future moves, take care

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