Solarisrelocations Anmeldelser 284

We moved from London to San Francisco with Solaris and were so happy with the UK side that we left a glowing 5-star review. Unfortunately, we've not had the same experience on the import side.

The problems started on arrival in the US. A sub-contractor Solaris uses over here sent us an invoice for a customs X-ray inspection that never happened, as he later admitted in writing. It took extensive sleuthing to work out it that the charge was fraudulent, including going through the cargo tracking records ourselves and calling around to third parties. During that time we had no idea if our belongings were going to be delayed or held by a rogue agent.

When we raised it with Solaris, they apologised but offered nothing more. No explanation of how it happened, no offer of any kind of refund for our time investigating or the stress it caused.

Goods did arrive safely in the end. But we shouldn't have had to do Solaris's due diligence for them. Cannot recommend them for any relocation services, for fear you will be defrauded.

We were very impressed with the service of all of the members of the team at Solaris, especially Courtney Foy. Professional, courteous and helpful at all stages of our move. Excellent communication throughout.
The packing crew were on time, polite and efficient. Would highly recommend Solaris if you are planning on relocating!

Richard and the crew arrived at the time we had been given and they worked neatly, systematically and as a team and made a stressful situation painless for us.
They were polite and friendly and I would highly recommend them and all of solaris. The communication has been great from start to collection. Now to get our bits on the boat! Many thanks Solaris, Richard and all the team.

John and Courtney from Solaris have helped us relocate to Australia twice. They are efficient, respond quickly and clearly.
Martin, who did the actual pack up, arrived on time, worked quickly and carefully.

Really great experience overall. Martins from the packing crew was fantastic; he was friendly, efficient, and genuinely a joy to work with. He arrived early, handled everything with care, and made what I expected to be a stressful process feel easy and smooth. He even came back shortly after leaving when I realised I’d forgotten something, which I really appreciated.

Courtney and Chloe were also excellent on the admin side. Very professional, responsive, and helpful throughout. A great team all around.

Organisation, timescales, customer service and packing and collection crew are all excellent.

Arrived as advertised, quick efficient work, everythin put where requested with a minimum of fuss - great service!

Efficient service, friendly and helpful delivery team, and I was kept updated throughout the whole process.

Moved form UK (Derby) to India (Hyderabad). Excellent straight forward service by Solaris team. Thanks to Courtney who was in touch all the time and answered all our queries. The moving team Andy and his buddy were professional and helpful.

They made the whole daunting process really easy - super responsive to our queries, the packers were very professional and efficient, their partners (where we moved to) were also really good and there was great communication every step of the way.
Price was very reasonable (compared to others) and service was excellent.
Huge thanks to them!

Great service from beginning to end! Would recommend.

The crew were extremely supportive. They handled everything swiftly and made the entire process completely hassle-free. The packing, sorting, and itemisation were all done very well. I also learned that they’ve been working together for almost two decades — their strong teamwork really shows, and I loved their working partnership

Prompt, professional responses from Chloe and Courtney since the initial quote. On packing day, Nick and Lee were efficient, careful, quick, and thorough. Very professionally managed packing. They arrived on time, executed well, and finished by the allotted time. Highly recommend them.

I’ve moved internationally multiple times over the years and I can confidently say that Solaris is a top-notch relocation service. The communication and support I received from the staff was superb. The moving crew was courteous and professional. All the goods arrived safe and unbroken. I was very impressed with how well-packed everything was, especially the crated items. Many thanks to the entire Solaris team for their efforts!!

Pete M.

So far my experience with Solaris Relocations has been very positive. There were 2 gentlemen who were very professional when packing our stuff, on top of that were extra cautious. I am very much satisfied with their work and the way they were handling the boxes. Thank you so much Solaris!

We needed professional help to make our move to Australia stress free. This company provided that service with style. The team that packed our belongings in the UK arrived on time and made short work of the job. The Solaris team kept us informed of progress along the route and we had a seamless handover to the removals company in Australia. Our furniture was delivered on the agreed date and time by another team of professionals. They even took away all the packaging.

Chloe and Lisa were great, professional and proactive. My only comment is that if someone is on leave, waiting for a response can be inconvenient if time is of the essence. That said, I recommend Solaris highly.

Very good service. Had a smooth experience.

We were so pleasantly surprised by the service provided by Solaris relocations. Lisa Cook answered queries clearly and promptly and our packing team was extremely polite, respectful and efficient. Mark, Martin and Luke were a pleasure to have in our home and nothing was too much trouble for them.
Solaris Relocations exceeded our expectations on every front. Thank you!