Oli niin kauan kesti että minun paketti toimitettuna…! Ja oalautus juttu huono palvelu ..jos halu palauttaa tuoteita sun pakko tilaa laatukello siivulta tarra ja plus pakko maksa 10€ tarra Huono nä... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Kello lähti seuraavana arkipäivänä toimitukseen. Toimituksen vaiheista kerrottiin usein, niin ei tarvinnut ihmetellä, että missä mennään. Nopea toimitus ja tuote on sitä mitä luvattiin.
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Ostamaani kelloa ei voinut toimittaa ja toinen yityksenne saman toisto toisella mallilla. Kolmas minkä toimititte oli kokemus nettikaupastanne oli kuin olisi toiminnut rikollisella asialla toimituksee... Vis mer
Kello oli edullisempi kuin kilpureilla, mikä teki ostopäätökseen helpoksi. Toimitus oli nopea, tosin kello toimitettiin väärän kaupan postitoimipisteeseen, mistä selvisin lyhyellä sähköpotkulautareiss... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Skandinavian suurin kellokauppa verkossa. Vuodesta 2006 lähtien olemme toimittaneet kelloja yli 600 000 asiakkaalle, ja tänään tarjoamme yli 30 000 eri kellomallia maailman tunnetuimmilta merkeiltä. Yhdistämme turvallisen verkkokaupan, kilpailukykyiset hinnat, laajan valikoiman, nopean asiakastuen ja asiantuntevan opastuksen. Saat 90 päivän palautusoikeuden, ja kaikki kellomme myydään takuulla – ne ovat tietenkin 100 % aitoja.
Kontaktopplysninger
Götgatan 19, 11646, Stockholm, Sverige
- +358 3 4399090
- support@laatukellot.fi
- www.laatukellot.fi
3,8
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It was very frustrating and…
It was very frustrating and disappointing,because it’s been a month and a half since I ordered and until now I didn’t receive the watch yet😢😢😢
12. september 2025
Svar fra Laatukellot.fi
Hello! Thanks for your feedback! Your model was a order item and in the order confirmation we stated that the normal time before shipment is 1-3 weeks. We were a bit late in the shipment out to you, but I can also see that you have received compensation for this. I can now see that you have received your package as of today 17th of September. We hope you enjoy your new model. Have a great day! Hanna Support Agent
Lian pitkä odotusaika
Lian pitkä odotusaika. Kellot ei saatu vieläkään. Se oli lahja syntymäpäiväksi
12. september 2025
Svar fra Laatukellot.fi
Hello Nina, thanks for your e-mail! We sent out the package a bit later than the three weeks stated and are sorry about this. However, I can now see that you have received your package to you now. We hope you will enjoy your new model! Have a great day! Hanna Support Agent
Reklamaatiot ei toimi.
Kello hajosi heti, korjaus kestää viisi viikkoa, et pysty perumaan kauppaa enää tässä vaiheessa. Ei mitään hyvityksiä. Vastataan reklamaatioihin päivien päästä.
10. juni 2025
Svar fra Laatukellot.fi
Hello Kristiina! Thanks for your feedback! I understand your disappointment, but as this is a used model we have the right to repair it. This was not a unused model when we received it. Therefor you could not get the money back. We are waiting for a spare part for your repair at the moment. Your matter is prioritized and you will of course be notified directly we have a update concerning
your service matter. Have a great day! Hanna Support Agent
Svar fra Laatukellot.fi
Thank you for your review. We are so happy! Have a nice day!
Toimitusaika ei pidä paikkaansa ja…
Toimitusaika ei pidä paikkaansa ja huono
Informointi tuotteen tilasta
5. september 2025
Svar fra Laatukellot.fi
Hello Jyrki! Thanks for your feedback! Of course we do not want you to be unhappy with your purchase. I can see that we sent your model out on time as we shipped it out on the fifth day after your order was confirmed. We promised to send it out between 3-5 working days after the order was approved. I can see that you have requested to make a return. If we had wrong information about the product on our website please let us know in e-mail to support@laatukellot.fi. Have a great day! Maria Support Agent
Kello vaikuttaa varsin laadukkaalta…
Kello vaikuttaa varsin laadukkaalta hintaansa nähden
1. september 2025
Svar fra Laatukellot.fi
Thank you for your review. We are so happy! Have a nice day!
Hyvät hinnat, pitkät toimitukset
Hinnoittelu ja verkkokauppa hyvät, toimitusaika oli ilmoitetun 1-3 viikon sijaan 6,5 viikkoa.
28. august 2025
Svar fra Laatukellot.fi
Hi! Thank you for your review! We apologize if the delivery was delayed. Hope you are satisfied :) Have a nice day!
Svar fra Laatukellot.fi
Thank you very much for your review! Have a nice day!
Horrible purchase. Totally regret buying
Totally deceitful (borderline scam) company. I'll be sure to spread the word any way I can and everywhere I can. Price was significantly dropped without any mention that the watch has a scratch. On their website it says the price was 181 euros, but now it's 75 euros (a 59% discount). I didn't realize that the scratch on the watch was the reason for the considerable discount. Waited 2 weeks to receive the watch, which had a scratch. They told me it's okay to return it, but this is where the scam comes in. They know that by now you're so worn out and tired, and with such a low price it's not worth the time or hassle to return it. So I told them I will keep it, but I want to buy another scratch-free watch, but I don't want to endure the disappointment and frustration of waiting another 2 weeks only to find out that the next watch is also scratched. I repeatedly asked them, was the scratch the reason for the discount? They stopped answering me. Not only do they take a full day to respond, but they also constantly evade your questions. They never answered that question, and when I expressed how aggravated I was becoming with the way they were treating me, they ignored me completely and stopped responding. This is extremely rude and unprofessional. Well you asked for it. This could've been a great positive review. But now people are going to learn the truth about this company.
Update:
Finally got a response by email (quelle surprise), and we've agreed that I will keep this watch and order another. If the other one arrives scratch-free then I will change this review to a 5-star and a positive review.
26. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laatukellot.fi
Hello Lara! Thanks for your feedback! I do not wish you to be unhappy with your purchase. Our prices are based on purchase prices and if the model is in stock or not. Of course the model did not drop in price due to the scratches. We would never do that to our customers. We are a very trustworthy company. This model had some scratches, which we are so sorry about, but this is unusual and will not happen when you order more watches from us. I can see that you received a discount/compensation on your order for this. We do not ignore our customers but as you sent many e-mails to us your e-mail was moved up to the top of our e-mail basket. Therefor we didn't see that you first e-mail was three days old. Sorry about this. When you order a new model send us a e-mail with the new order number and we will expedite it quickly for you. Have a great day! Hanna Support Agent
Tilauksen tekeminen oli melko helppo ja…
Tilauksen tekeminen oli melko helppo ja tavara tuli viikon sisälle
19. august 2025
Svar fra Laatukellot.fi
Hello! Thanks for your review! We appreciate your positive words. Please let us know the reason for giving us three stars. Have a great day! Maria Support Agent
Tilaus-toimitus -prosessi
Nettisivu toimi hyvin. Tiedonkulku tilauksesta toimitukseen sujui mutkattomasti. Myös maksaminen oli helppoa ja luetettavaa.
18. august 2025
Svar fra Laatukellot.fi
Hello Jarmo! Thanks for giving us five stars! We truly appreciate this! Have a great day! Hanna Support Agent
Ranneke todella surkea,paksua…
Ranneke todella surkea,paksua muovia,joka ei taivu.
Palautan tuotteen.
Terveisin:Tapani Tuomola
22. august 2025
Svar fra Laatukellot.fi
Hello Tapani! Thanks for your e-mail! I can not see that you have sent us any pictures of what you are mentioning in this e-mail to us. We want to look at the condition of the bracelet and help you forward before making the return. Please e-mail pictures to support@laatukelloti.fi and we will help you forward. Maria Support Agent
Nopea ja hyvä palvelu
18. august 2025
Svar fra Laatukellot.fi
Hello Mike! Thanks for giving feedback concerning your purchase! We appreciate it! Have a great day! Maria Support Agent
Toimi just kuten pitääkin
13. august 2025
Svar fra Laatukellot.fi
Hello Jorma! Thanks for your very positive review! We hope you still like your new model! Hanna Support Agent
Kaikin puolin asiallinen palvelu
Kaikin puolin asiallinen palvelu, mutta kellon toimitusaika oli huomattavan paljon pidempi siitä mitä tilatessa oletin.
8. august 2025
Svar fra Laatukellot.fi
Good day Sami! Thanks for giving us four stars! I can see that we shipped out your model within 5-10 working days after you placed your order. We shipped the model out in time. We truly hope that you like your new model. Have a great day! Maria Support Agent
Svar fra Laatukellot.fi
Hello Saifur! Thanks for giving us such a positive review. We truly appreciate having you as a customer. Have a great day! Maria Support Agent
Svar fra Laatukellot.fi
Good day Pirjo! Thanks for placing such a positive review! We wish you a great day! Maria Support Agent
Toimituksen viivästymisestä ei ilmoitettu
Tilaamisen jälkeen alkoi kyllä mainoksia tulla säännöllisesti, mutta tilauksen viivästymisestä ei ilmoitettu mitään. Kun kävin itse yrityksen nettisivuilla selvisi, että toimitus viivästyy hieman. Toimitus oli muutoin vaivatonta ja nettisivuilta löytyi helposti tiedot tilauksesta ja toimituksesta.
30. juli 2025
Svar fra Laatukellot.fi
Hello Marja! Thanks for your review! I checked your order and saw that it was one day late in the shipment. We are sorry about this and have refunded you the shipping fee as a compensation. Have a great day! Hanna Support Agent
En ole saanut tuotetta
En ole saanut tuotetta, eikä seurantatunnusta. Todella pitkä toimitus aika.
Kellohan itsessään näyttää kuvassa hyvältä ja arvioita voin antaa kun se on lopulta käytössä.
8. august 2025
Svar fra Laatukellot.fi
Hello Jaana! Thanks for your review! I can see that your package is ready to be picked up now at your pick up point. Please check the link sent to you through e-mail. Have a great day! Maria Support Agent
Hyvä palvelut
7. august 2025
Svar fra Laatukellot.fi
Hello! Thanks for the five stars given! Have a great day! Maria Support Agent
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.