Scandinavian Luxury Group Anmeldelser 

My experience with Vintage Watch Agency has been extremely frustrating and has left me questioning the reliability of its website and customer service.

I first contacted the company on September 7, 2026, to inquire about a Cartier watch and international shipping to New York. On September 18, I received an order confirmation for the order, and was charged for a Cartier Santos. Just hours later, the company emailed me to say the watch had already been sold before it was removed from the website.

How does a company accept an order and charge a customer's credit card for a watch that is no longer available?

I tried to resolve the situation professionally by offering to switch to another Cartier model, and asking for a reasonable price adjustment given the import duties and tariffs I would have to pay shipping the watch to the United States. Instead of addressing my specific proposal, I received repeated, generic responses asking me to choose another watch. When I followed up, I was told the alternative I had requested was no longer available either.

I also questioned why the website displays such a large inventory if the watches listed cannot actually be purchased and shipped. The responses did little to reassure me that the inventory information was reliable or that anyone was making a serious effort to fulfill my order.

What made the experience even worse was the handling of the cancellation and refund. After charging my credit card, the company did not provide a prompt, satisfactory resolution, and I had to explicitly demand cancellation and written confirmation of a full refund. Only after I made my position clear did they confirm that the order had been canceled. It took them over a month.

The communication throughout this process was disappointing. I received repetitive emails that did not directly address my questions or proposed solution. I had to keep following up, explain the same concerns repeatedly, and ultimately insist on a refund rather than continue looking at alternatives that might not even be available.

I also have to question whether the company is properly equipped or willing to handle sales to customers in the United States. I cannot say that the problem was specifically related to my location, but the experience certainly left me wondering whether international customers receive the same level of service and attention as local customers.

At this point, Vintage Watch Agency comes across as a website that advertises an extensive selection of watches but cannot reliably confirm that the items are actually available to sell and ship. From a customer's perspective, that undermines confidence in the entire purchasing process.

My recommendation: Be very cautious before placing an order. Confirm the watch is physically available before paying, and be prepared to spend time chasing customer service if something goes wrong. In my experience, the process was unnecessarily frustrating, and I would not choose to shop with this company again.

AVOID BUYING FROM THIS BUSINESS.

Driver Urværket.dk. Man kan slet ikke regne med dem. Har bestilt ur som var lagervare den 8.12 og har nu fået scarcity at uret først kommer efter jul!!!!!!!! De har trukket mine penge den 12.12. Meget dårlig kundeservice og svære at komme i kontakt med. Kan IKKE anbefale

I have bought several watches on Chrono24 over the years, and never had any issues. In Jan 2022 I purchased a 2005 Rolex Explorer II 16570 Polar dial from Scandinavian Luxury AB t/a The Vintage Watch Agency (the Seller). In short, I had to hire a Lawyer in Stockholm to demand restitution for misrepresenting and selling a fake watch. It's a long story that cost me almost two thousand dollars, but for those of you interested - please read on.

After a few days I noticed the watch was not keeping good time and the seller had apparently listed the wrong 3186 calibre instead of the older 3185 Calibre. The seller agreed for me to return the watch, but It had to be returned from within Europe to avoid customs duties. I was already in the States. Time passed beyond the date I had hoped to return to Europe so in September 2022 I decided to accept the watch with the older Calibre and have it serviced by Rolex RSC in Dallas. In Nov 2022 Rolex informed me the Watch was not eligible for Service. They said the Serial Number was Altered. (photo below)
I informed Chrono24 and the Dealer. The Dealer, after Speaking to RSC Dallas and at C24's suggestion, instructed me to return the watch so that it could be sent to Rolex HQ in Geneva, Switzerland. Timo at Chrono24 told me that Rolex Europe operated differently than Rolex USA. ( Hard to believe, but whatever..) I travelled back to Europe and returned the Watch to the seller in Dec 2022. Time passed and I had no news. In Feb 2023 The seller informed me that the Local AD Bergströms was willing to service the Watch. I refused, Local AD's are independently operated and do not always adhere to the same standards and procedures of Official RSC's. Evidently the AD "Bergströms" failed to notice the Altered serial number or was willing to overlook it. I insisted that Rolex carry out the service as agreed (which I was going to pay for). Eventually the seller claimed to have sent it to RSC Geneva, and told me it could take 3 months. June 2023, Still no news, I asked the seller to provide proof or a receipt that they sent the watch to Rolex or refund me. They refused, and told me to wait longer. I called Rolex to see if they had my watch, but they could not confirm this. I sent a demand Letter to the Vintage Watch Agency for a refund, which they ignored. I reached out to Chrono24, and they replied stating it's not their problem and that they were no longer mediating this issue. I initiated an ECC and ODR out of court claim, that the seller also Ignored. So in Sept 2023 I had to hire a lawyer in Stockholm, who looked at my claim and agreed to bring a lawsuit against the seller. The seller responded saying they would refund me the cost of the watch, less $1,000 dollars for "servicing and handling". Emotion and rational thinking are incompatible, as was the cost to pay my Lawyer to argue the settlement. I reluctantly accepted their disgusting offer and cut my losses. Serial number of the watch was F06440. Buy Direct from a reputable dealer.