Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fabulous service. Delivered opener than expected. Great prices and lovely items. Will certainly purchase again
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Vis mer
Selskapet har svart
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktopplysninger
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Storbritannia
- www.knickerbox.com
3,9
Bra
107 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Knickerbox
UPDATE: Hi Neil - as you'll know, the package has arrived and we hope the contents found you well.
Sorry again for the delays. We have complained to Evri on our joint behalf as the service level you received isn't acceptable.
We're available on support.knickerbox.com should you need it in future, too.
Hope to see you back at some point, so we might have the chance to recover our reputation in your eyes.
Team Knickerbox.com (Steve)
=-=-=-=-=-
Hi Neil,
Thanks for flagging this, sorry it's not arrived yet.
Nicky and I have checked in on your order to see where it's gotten to. It looks like it's "on its way" on the Evri portal, but we don't think that's a good enough update given how long it's been.
We've esclated this to our Customer Services team just now, who will find out what's going on. They'll be in touch as soon as possible once they've heard back from Evri.
Team Knickerbox.com (Nicky and Steve)
Svar fra Knickerbox
Hi Julie,
Thanks for the fab feedback! We’re really happy you found the site easy to use — that’s what we like to hear 🙌
Team Knickerbox (Nicky)
Lace Brazilian knickers size 16,they are very comfortable to wear, I am a cross dresser.i love womens knickers. I look forward to be buying more items in the future. The service is top.
This is the top service, fast delivery just what is needed.
8. september 2025
Svar fra Knickerbox
We’re so pleased to hear you’re loving the Lace Brazilian knickers 💕
Comfort and confidence are what we’re all about, and it’s great to know the fit and service hit the mark. Looking forward to having you shop with us again soon!
Team Knickerbox (Nicky)
DISGRACEFUL
DISGRACEFUL
Returned order on the 18th August 2025 still not received a refund - contacted the company through their website site twice -since still no response, no customer support. If I don’t receive a refund within 7 days I will have no choice but to take legal action through the small courts under the consumers rights act 2013. Will NEVER buy from them again!
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Subrena
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Beautiful
Beautiful. Well made. Great quality. Fast delivery. Well packaged and fits well.
The reason for 4 stars and not 5. It's the colour. It's light pink online but in reality it's faded pink.
3. august 2025
Svar fra Knickerbox
Hi Esmeralda,
Thanks for the fab feedback! We're so pleased you loved the quality and fit 💕 but sorry the colour wasn’t quite what you expected vs. the imagery online.
I've spotted which product you're talking about, and have passed that on to the creative team so they can better reflect the colour.
Team Knickerbox.com (Steve)
Very fast and efficient service
Very fast and efficient service. I had to send back an item as it was too big for me and that process was completed with ease .
3. august 2025
Svar fra Knickerbox
Hi Nichola,
Thanks for the kind words! We know returns aren’t always fun, so we’re really happy to hear it was a smooth process for you. Looking forward to welcoming you back soon 💗
Team Knickerbox (Steve)
Discount code scam
Signed up as first time customer in order to recieve 15% newbie discount, however, I have not recieved an email with the discount code until I checked out without it. A bit misleading and disappointing especially as I placed a large order.
3. august 2025
Svar fra Knickerbox
Hi Heather
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Don't use these fake company
Don't use this fake company, quality of products awful service from the chat team! i have return my item, item stated delivered to retailer by tracking!, and they still saying they have 20 days to sort out refund lol, jokers! don't use these fakers!
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hiya,
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Bad customer experience
Delivered using EVRI, package was out in an unsafe place and was taken.
It was very difficult to find customer support, when I did find it, they sent me out a form to fill which was very difficult to open.
Once I eventually opened, filled out and sent back they said that they didn't receive it and closed the case.
Awful company!
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Rachel
Thank you for taking the time to leave a review.
I would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Svar fra Knickerbox
Hi Paul,
Love this! 💙 So glad everything went smoothly and the product hit the mark. Thanks for the shoutout!
Team Knickerbox.com (Steve)
Svar fra Knickerbox
Hi Samantha
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience, this certainly isn’t the journey we want for our customers.
Please can we ask you to email us directly at support.knickerbox.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Great selection
Great selection. Easy ordering and delivered quickly.
Fits true to size, seems good quality and really comfortable
1. juli 2025
Svar fra Knickerbox
Hi SC,
That’s what we love to hear! 💙 If you’re tempted to treat yourself again, we’ve dropped loads of fresh new product for AW25 recently, all waiting for you on knickerbox.com 😉
Team Knickerbox.com (Steve)
Svar fra Knickerbox
Hi Karen,
That’s what we love to hear! 💙 If you’re tempted to top up your drawer, we’ve got more lovely pieces just a click away for AW25.
Team Knickerbox.com (Steve).
Svar fra Knickerbox
Hi Elena,
Fabulous to hear! 👌👏 If you're ever in the mood for more, we've got plenty of new favourites waiting to be discovered for AW25.
Team Knickerbox.com (Steve)
Brilliant company to deal with
Brilliant company to deal with. It’s why I keep coming back.
2. juli 2025
Svar fra Knickerbox
Hi Derek,
That’s exactly what we aim for – easy, reliable, and worth returning to 💙 Fancy seeing what’s new? We’ve got lots of fresh arrivals we think you’ll love over on the site.
Team Knickerbox.com (Steve)
Absolutely IMPOSSIBLE for anyone to…
Absolutely IMPOSSIBLE for anyone to take any responsibility. I’ve never ever dealt with a company this bad for customer service. There is no customer service. If u need to return anything you’re screwed! The online return process gave me an option to book a collection which I did and ended with a label for me to print. I did and evri collected. However nothing since. No emails no tracking number - assumed job was done.. however now nothing since and knickerbox say not their responsibility. Absolutely disgraceful would never ever buy from them again.
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Amanda
Thank you for taking the time to leave a review. We would like to apologise for the inconvenience caused by your recent experience this certainly isn’t the journey we want for our customers when attempting to resolve their issues.
Please can we ask you to email us directly at kbxcustomerservices@annsummers.com with the subject Trustpilot, so we can discuss this further.
Many Thanks
Team Knickerbox
Svar fra Knickerbox
Hi there - appreciate the feedback! Quick delivery and a fuss-free order process? We’ll take that 🙌
Svar fra Knickerbox
Hi there - That’s what we like to hear! A gorgeous fit can make all the difference 💫 Thanks for the fab feedback.
Team Knickerbox (Steve)
Svar fra Knickerbox
Hi there - Love to hear that! Comfort and style is the dream combo 💫 Thanks for taking the time to share.
Team Knickerbox.com (Steve)
Easy process to order
5. mai 2025
Svar fra Knickerbox
Hi Debbie - Love that it was smooth sailing 🛍️ We’ve worked hard to make ordering easy, so it’s great to hear it’s landing right.
Team Knickerbox.com (Steve)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.