Ordered some things. Quite excited as been recommended. No parcel received (they use EVRI so……). Emailed customer support who replied saying I can have a refund or replaced but they strongly recommend... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fabulous service. Delivered opener than expected. Great prices and lovely items. Will certainly purchase again
Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Vis mer
Selskapet har svart
Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.
Kontaktopplysninger
Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Storbritannia
- www.knickerbox.com
3,9
Bra
107 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Product as described
Product as described. Nice material. Arrived in good time
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hello,
Thank you so much for sharing this. It’s lovely to hear the product arrived as described, felt great quality, and got to you in good time 😊
We really appreciate you taking the time to leave this.
Team Knickerbox.com (Steve) x
Very very good .
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Zhulieta,
Thank you for your lovely review. It’s wonderful to hear everything went so well for you 😊
We’d love to welcome you back again soon.
Team Knickerbox.com (Steve) x
I love knickerbocker they give me just…
I love knickerbocker they give me just what I want for a reasonable price i have bought many items and will always buy from them by the way very good sizeing too
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Tracy,
This is wonderful to read. I’m so glad the sizing works well for you and that you’ve found such great value in the range 😊
Thanks for choosing to come back to us time and time again.
Team Knickerbox.com (Steve) x
Easy ordering straightforward payment…
Easy ordering straightforward payment process, delivered on time and product correctly picked and as described
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Alan,
Thank you so much for sharing this. It’s lovely to hear the ordering and payment process felt straightforward, and that everything arrived on time and exactly as described 😊
We really appreciate you taking the time to let us know.
Team Knickerbox.com (Steve) x
Ordered items but can't get order no to…
Ordered items but can't get order no to work on return site
Tried emailing comes by ack not recognised. First time using it so disappointed.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Carolyn,
I've asked for a little more information on Trustpilot before we look into this with you, as the order number provided looks to be mistyped (not long enough).
Team Knickerbox.com (Steve) x
Great high-quality products and very…
Great high-quality products and very easy ordering and delivery experience. I ordered a few different sizes and returns were a breeze
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Jen,
Thanks for taking the time to share this. We're so happy your products hit the mark and that the ordering and returning process felt smooth from start to finish. That ease is what we're always aiming for ✨
Team Knickerbox.com (Steve) x
Not bad
Not bad, bought underwear as presents for my wife. She likes the items but suggested they're not overly comfortable to wear for very long
22. november 2025
Svar fra Knickerbox
Hi Dave,
Thank you for the honest feedback. We are happy the pieces went down well as gifts, but we are sorry to hear they were not the most comfortable for longer wear.
We are always working to curate styles that balance comfort and style, so feedback like this really helps us improve - I'll pass your feedback on the specific products you purchased over to the product team.
Team Knickerbox.com (Steve) x
No refund received
Ordered item, received fine. One item too small so returned and ordered a bigger size.
Item returned but no refunded received.
Contacted customer support asked to provide details of the item and the date returned, sent information plus evidence of return. No.response and no refunded received. A new regulations needs to be brought into place to protect consumers.
2. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hello,
Thank you for raising this with me here; I've found your contact with the team and have escalated to our Head of Customer Services to get resolved. We'll be in touch soon.
Team Knickerbox.com (Steve) x
No way to contact them, no way to get a refund therefore
***update - no one has contacted me, Steve. How have they supposedly contacted me????
Returns portal doesnt work to return an item
However, there is no way to contact them. I've tried using their chatbox but it's useless
Now stuck with an item i dont want
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
UPDATE: Hi Amanda - the last contact I can see is our team responding to your live chat. In any case, I've asked the team to contact you directly via email, which would be the one you provided in the live chat.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Amanda,
Sorry to hear you've struggled with our returns portal - not the experience we'd hope for you.
I can see you've contacted Customer Services and spoken to one of the team.
They've not had a response to their latest message, so I've asked the team to reach out to you again to get this resolved.
Team Knickerbox.com (Steve) x
A lovely selection of underwear
A lovely selection of underwear, easy to order and good communication. Arrived promptly but more importantly the underwear fit so beautifully and was so comfortable I ordered a load more!
25. desember 2025
Svar fra Knickerbox
Hi Sheridan,
Thank you so much for sharing this! We love hearing that the fit and comfort were spot on - that’s exactly what we aim for.
Ordering more is the ultimate compliment, and we’re thrilled you found the process easy and communication clear. Enjoy your new pieces! 💕
Team Knickerbox.com (Steve) x
Easy to purchase great photos of…
Easy to purchase great photos of products on website quick delivery
23. desember 2025
Svar fra Knickerbox
Hi Gary + Hilary,
Thanks so much for sharing this! 😊 We’re thrilled to hear the site made shopping easy and that your order arrived quickly.
Great product images are something we work hard on (alongside products, of course), so it’s lovely to know they helped you choose with confidence.
Team Knickerbox.com (Steve) x
Returned a parcel weeks ago still not…
Returned a parcel weeks ago still not had my refund. Wouldn't use again. Unfortunately had to give 1 star but should be 0.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
UPDATE: Hi Tanya - thank you for raising your experience here.
Please check your emails for contact from our Customer Services team today who will have provided an update on the refund (which has been processed).
Sometimes these processes do fall down (we are working on improvements to stop this happening in future), but we'll always seek to do the right thing to get this resolved with you when they do.
I appreciate you've shared you won't return to shop with us, but if you do find space in your life to try us again then - should you need anything - please reach out to Live Chat via support.knickerbox.com, who are open 7 days a week, 0900-1800 UK hours.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Tanya,
Thank you for sharing this – we completely understand how frustrating it is to wait for a refund.
I've escalated this to our Head of Customer Services to explore as soon as she's back online.
It doesn't look like you've contacted us about a delay to the refund before, so if you'd prefer to get a response sooner, then do head over to Live Chat via support.knickerbox.com, who are open 7 days a week, 0900-1800 UK hours.
Team Knickerbox.com (Steve) x
So Glad I Took a Chance!
I was a little sceptical about ordering after seeing several negative reviews, but after Chelsea Peers’ courier lost my parcel and they were out of stock, I decided to give this company a try as they had one item left.
I’m so glad I did — I genuinely can’t fault them. I ordered before 7pm for next-day delivery, and it arrived today exactly as expected. The item is perfect.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Emily,
Thank you so much for giving us a chance after your experience going direct with Chelsea Peers 😊
As keen online shoppers ourselves, we know it can feel risky when reading mixed feedback on Trustpilot - so thanks for taking the plunge.
We pick, pack and ship thousands of orders every week, and have thousands of happy customers that come back to us time and again (despite being just over a year old now 🎂).
But we rarely see them on Trustpilot sharing their positive experience - which is sad. 😭
Sometimes things do go wrong - people are fallible. And when they do, Trustpilot is _the_ place people go to let the world know - sometimes before contacting Customer Services so we can put things right.
We’re thrilled to hear your order arrived exactly as expected and that the item is perfect.
Hope to see you shopping with us again sometime soon 🤩
Team Knickerbox.com (Nicky) x
Svar fra Knickerbox
Hi Martin,
Thanks for sharing your feedback! We’re thrilled to hear you loved the products and found ordering easy, with speedy despatch too. 😊
I'm a bit annoyed the courier has let the side down, though - that’s not the experience we expect from them - and I will be feeding this back to them.
You may already be aware, but there's often a bit of backlog / delay in every courier's network this time of year as package volumes go through the roof when Black Friday sales start.
Paying for express delivery moves your package up their priority list, but it's more costly for you (and us) so very much a personal choice we let people make based on their needs.
Hope to see you again, soon, in any case - and hopefully with quicker delivery next time 🚚🚀
Team Knickerbox.com (Steve) x
Shocking customer service no refund as yet
I would not give any stars for this company. . My 17 year old daughter returned something bought online, one month on still no refund. Every email we send we get fobbed off or the email gets retuned. I am still trying but do not buy from this company they try to give the impression they care in the emails but are evading any refund .
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
UPDATE: Hi Jodie - thanks for the further information, which has allowed me to find out more about your journey so far.
This has been escalated to our Head of Customer Services who will look into it this morning. We'll be in touch as soon as we can.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Jodie,
I'm really sorry to hear this - it's not the service we expect to provide at all.
I've asked for a little more information via Trustpilot so I can track down your specific order / journey, and I'll then escalate this to our Head of Customer Services so we can get things resolved with you ASAP.
Team Knickerbox.com (Steve) x
I have returned items to Knickerbox and…
I have returned items to Knickerbox and should have received the funds back to my bank account by now but haven't and there is no way of contacting them. What should I do?
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
UPDATE: Hi Louise - thank you for sharing the extra information on here.
I can see you've reached out to Customer Services in the interim, too, who have escalated to Finance, who have just reprocessed the refund.
You should receive more contact from the team today about this.
Team Knickerbox.com (Steve) x
=-=-=-=-=-
Hi Louise,
I'm sorry to hear you're having difficulties with the refund. I've requested some more information via Trustpilot so I can get this investigated with you.
If you'd prefer, you can contact us directly on Live Chat via support.knickerbox.com. Messages sent via Live Chat are worked on by our team 7 days a week, 9am to 6pm UK hours.
Team Knickerbox.com (Steve) x
Lovely items arrived quickly.
22. oktober 2025
Svar fra Knickerbox
Hi Sam,
We're delighted to hear that your items arrived quickly and that you love them! Thank you for sharing your positive experience with us 😊
Team Knickerbox (Nicky) x
Parcel not delivered resolved 21/10
Now resolved
Refund coming. Shame but 3weeks,2 orders
Solution shop elsewhere
Product not delivered. Not seen. Checked around block. Knickerbox aware I won’t stop pursuing this gratuitous fraud. Informed replacement parcel sent. No sign of such. Hey, hey?
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Knickerbox
Hi Anthony
Thanks for flagging this. We understand how frustrating it is when a parcel goes missing—especially twice. I have checked our systems and can see you've been in touch with our Customer team and they have now provided a full refund.
Team Knickerbox.com (Nicky)
Well pleased with products and delivery.
3. oktober 2025
Svar fra Knickerbox
Hi Michael,
So glad to hear you’re well pleased! 😊 We’re all about delivering great products and a smooth experience, so this means a lot. Thanks for taking the time to share!
Team Knickerbox (Nicky)
Gorgeous products
Absolutely love these products, great quality and fit true to size.
Excellent service.
2. oktober 2025
Svar fra Knickerbox
Hi Eileen,
You’ve just made our day! 🙌 We’re so happy to hear you’re loving the products and that everything fit just right. Thanks for the kind words about our service too!
Team Knickerbox (Steve)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.