Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

The watch broke just after a year of light usage and because it’s no longer under warranty, KiDSnav aren’t willing to do anything about it. I understand their is a warranty period but No where on the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends a... Vis mer

Vurdert til 5 av 5 stjerner

Bought watch for my daughter who really likes it. It had stopped working within a year but contacted customer service who replaced it immediately. It is well done although the GPS track system could b... Vis mer

Vurdert til 5 av 5 stjerner

This watch has made our life so much less stressful, and giving our 7 year old a new sense of responsibility and independence. He’s able to go out and play without us worrying as you can set safe... Vis mer

Informasjon om virksomheten

  1. Produsent av armbåndsur
  2. også i
  3. Klokkebutikk
  4. Leverandør av telekommunikasjonsutstyr
  5. Mobiltelefonforhandler

Skrevet av virksomheten

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

636 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 80 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(636)

13 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

What an amazing company and watch

What an amazing company and watch.

Very simple to order, quick delivery and easy to set up,

Customer service is outstanding. My son fell and cracked the face of the watch and the company replaced it as a gesture of goodwill.

Blown away and truly thankful.

Thank you!

23. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Stopped working after 7 weeks. Disappointed

The idea of the watch is brilliant if it works. We loved my wee girls, great piece of mind, she loved it too.
However I bought 1 it lasted 7 weeks and wouldn’t ever charge again customer services told me I had to buy a new charger so I did. No it still didn’t charge, customer services tried telling me that I wasn’t putting it on charge properly, obviously I was. I wanted to send it back to be fixed but they would only accept it if the straps were off and I didn’t know how to get them off. All ended up too much hassle wasted £100.

16. april 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi. Thanks for your review. I'm not sure why you've left a 2 star review as we're trying to resolve the issue for you? We asked you to check if all 4 pins on the cable were making contact with the watch and if it still didn't charge, please return the watch face to us (the part that pops out of the strap casing). Please re-check your email as we have a photo showing this. If you're having issues removing the watch face, you're welcome to send back the full watch and we'll do it for you.

Many thanks

Laura

Vurdert til 5 av 5 stjerner

Great product and amazing customer service!!

Both our sons have KidsNav watches and unfortunately the screens broke on both - not due to the product as our sons friends all have this watch and they have never cracked - user error on our part!!

The customer service team were so understanding and were able to replace one of the watches for free when purchasing a brand new watch.

Both watches are working great and give our boys that little bit of freedom they crave.

31. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Good Watch

The watch does almost everything we expected of it and our child seems to enjoy using it. Would have been 5 stars if it worked abroad. It may just be us having the issues with it working abroad but we thought it should be able to work. Apart from that, it's all good.

7. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Purchased in 2023

We purchased a KiDSnav GPS watch in October 2023 for our daughter. The watch is still going strong and our daughter continues to use it daily. The mobile app is brilliant and relatively easy to navigate. The ability to disable the smart-watch functions during school hours is great as are the parental settings. The location tracking can occasionally be a bit flaky but is usually spot on. Overall we're very happy with the watch and would recommend it as an alternative to a first mobile phone.

7. november 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thank you so much for your review! GPS signal can only be found whilst the watch is outdoors. If the watch is inside, the watch will look for either a WiFi or LBS position. LBS can be switched off via the app:

GPS is the most accurate and requires a view of the sky providing location over 4G data as accurate as 5-10m.

WiFi: is moderately accurate as it finds the location using the watch's internet IP address with location accuracy between 50m-100m

LBS: The Local Base Station is the least accurate as it uses only the estimated proximity to the nearest cell tower with an accuracy between 50-1000m. It can be useful to find your child's location when no other location sources are available as they are in a building or underground parking for example.

Many thanks

Helen

Vurdert til 2 av 5 stjerner

Watch isn’t working

Got for my son’s birthday on Halloween, I only set it up 2 days ago I am having to charge it every night, as it isn’t holding a charge even though we haven’t been very active this weekend. When he is sitting the step counter keeps increasing the steps when he was sleeping it said he walked 700 steps. The GPS works one min then doesn’t work the next even though we are at our caravan and haven’t moved. If these issues could be fixed this would be an amazing watch for a child to have and would also give the parent peace of mind as to where the child is when out playing.

31. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review and sorry to hear this. If there is a fault with your watch, please contact us via our website and we can look into this for you. We also offer a 1 month no quibble returns policy. If you are not happy with your purchase, you can return it within 1 month for a full refund. Many thanks

Vurdert til 5 av 5 stjerner

Very pleased with this watch

My daughter has had this watch for 2.5 years - she got it for her 9th birthday. We have been really pleased with the watch functions and with the service. Because she has this watch, my daughter can walk on her own to school and other activities, and can call me if she needs something (usually when she forgets her clarinet...) We received quick and great support whenever we needed it, couldn't be more pleased.

29. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

kids love watches

kids love watches. I have 3.
10, 8 and 5
watch is easy to set up, works. I have put in Ee SIM cards just cos suited me.

they watched location settings is brill and kids can be heard clearly over the line.
I had an issue with 1 watch. contacted Kidsnav, they told me what to do and it was resolved within 6 days.... they sent a new watch ( no hassle, no fees, no arguements ) - just great product and customer service
thanks!!!

23. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I highly recomend a kidsnav watch

I highly recomend a kidsnav watch, compared to others on the market, this actually works as expected and is a great tool for keeping in touch and keeping track of my child's location. I am passing it on to my youngest now the oldest has moved on to a mobile phone and it still works just as well!

28. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I bought a Kidsnav watch back in 2020…

I bought a Kidsnav watch back in 2020 for my eldest child and have now just bought a 2nd watch for my other child as we love them so much! Does everything you want in a kids phone watch and we like not having to pay monthly.

25. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

kidsnav watches

We love the kidsnav watches, gives our boys the freedom to go out and play in the village whilst still knowing where they are being able to call us when needed. Only issue we have had is the location is not always accurate.

25. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review. If you're having issues with the positioning, please contact us direct. It can be due to a number of reasons and is easily resolved. Many thanks

Vurdert til 5 av 5 stjerner

Brilliant for Kids

We purchased a kidsnav watch for our son(10). It's fabulous! he loves the freedom & independence it allows him and we like to keep in touch with him. The watch also means no broken or lost mobile phones which is an added bonus for us as parents.

24. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought 2 watches from KIDSNav watches…

Bought 2 watches from KIDSNav watches for my 8 and 9 year old and they have been great, the kids love the bit more independence they are allowed now and keep our minds at rest knowing we can contact them whenever we need. Great watches

8. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great watches

The kidsnav watches have been great for me to keep in contact with my kids when they are away playing in the park. You put money on sim card lasts ages. Also customer service has also been great if any problems

22. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Overall a good watch

Wanted to buy my son a watch for out playing which had the GPS functionality and a phone so I could call him. After doing research I went with this one. Overall, the watch is ok, I like you can control the contacts that they have access to and the call back feature which means I can hear what is going on around him. Reason for 4* rather than 5* is the GPS lets it down, it's not fully accurate, had my son at time in locations no where near our house, would be good if KIDSnav could improve that functionality.

22. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review. If you're having issues with the positioning, please contact us direct. It can be due to a number of reasons and is easily resolved. Many thanks

Vurdert til 4 av 5 stjerner

Fantastic alternative to a mobile phone!

Have been using KiDSnav for 2+ years and have never been happier and provide relief to contact kids without the need for a mobile!
Am able to contact kids when needed, see where they are and track their movement to and from home on the journey to school. The text messaging is great and my kids can speak into the device to communicate.
I gave 4 stars due to some technical aspects which I hope will be in development for the next model as follows:-
1. Kids cannot text only speak to communicate and through the inbuilt microphone
2. No silent mode and vibrate so when I am texting important details for the school day it sends a loud alert and disrupts lessons and kids are reprimanded for not switching on silent mode.

21. oktober 2023
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review. This is an older model, all watches can send SMS text messages now. We added this feature this year. Our watches all have a silent/vibrate mode. Many thanks

Vurdert til 5 av 5 stjerner

Great watch for kids

I bought KiDSnav Edge - Pink for my 10 year old daughter and she have used it for the past 6 months. Both she and I are happy with this product. It is easy to use and gives parents a great peace of mind by locating your children in real time when they are out and about alone.

1. juli 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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