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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

The watch broke just after a year of light usage and because it’s no longer under warranty, KiDSnav aren’t willing to do anything about it. I understand their is a warranty period but No where on the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends a... Vis mer

Vurdert til 5 av 5 stjerner

Bought watch for my daughter who really likes it. It had stopped working within a year but contacted customer service who replaced it immediately. It is well done although the GPS track system could b... Vis mer

Vurdert til 5 av 5 stjerner

This watch has made our life so much less stressful, and giving our 7 year old a new sense of responsibility and independence. He’s able to go out and play without us worrying as you can set safe... Vis mer

Informasjon om virksomheten

  1. Produsent av armbåndsur
  2. også i
  3. Klokkebutikk
  4. Leverandør av telekommunikasjonsutstyr
  5. Mobiltelefonforhandler

Skrevet av virksomheten

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

636 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 80 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(636)

13 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
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Vurdert til 1 av 5 stjerner

Too bulky with poor battery life

We bought one for our 7yr old as we felt her was too young for a phone but we wanted to be able to contact her and know she is safe when getting the bus home from school. As we live in the Isle of Man this watch was recommended to work with an Isle of Man SIM card which it did.

I’ve given 1 star for the following reasons:
1. it was really big/bulky and heavy for our daughters wrist - her and her sister hated wearing it saying it was uncomfortable
2. The battery life was shockingly poor - wouldn’t last the school day (well down to under 10% by 3pm) and they hadn’t been using or playing with it.
3. The gps tracker wasn’t great - I have it downstairs at the moment yet the app says it’s a few roads away!
4. Limited colours and designs and not as nice looking as the array of other smart watches on the market in the uk.
5. My girls seem to knock the volume button often ? so they never heard or felt us calling them
6. I always had trouble connecting my calls to the watch which made the watch pointless as I could never get hold of my daughter.
7. All in all for us personally, the watch was also expensive for what it delivered - a bulky watch that wasn’t reliable or do the job it was bought for.

The listening in and seeing her surroundings feature is great for emergencies but I wouldn’t want to use that feature just anytime as it invades my daughter’s privacy.

Wouldn’t buy this type again.

8. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi,

Thanks for your review and I'm sorry that you didn't find our product suitable. Please see our points below

1, You would have known that the watch was too bulky for your daughter as soon as you received your order, so we're confused as to why you didn't send the watch back for a full refund? Our watches have a 30 day no quibble refund policy.

2, Many factors can affect the battery life on the watches, as explained in the FAQ. The biggest causes are, 1, no phone signal, 2, pedometer left enabled, 3, no credit on the sim card.

3, As explained on our website, GPS signal can't be found indoors. The watch would have been showing a WiFi/LBS signal if the watch is indoors. We'll post the differences between the positioning at the bottom of this email.

4, We prefer to keep our colours and designs simple, but again, you would have seen our colour options before you placed the order?

5, Apologies, I'm afraid this point is out of our control, but with all of the watches we've sold as a company, we've never seen this issue mentioned before.

6, Apologies for this, but this sounds like a network issue in your area and we would advise contacting the network or changing the sim card if the problem persists.

7, Thanks for your opinion. Our watches use the latest technology and are priced at the lowest price we can offer. Our price INCLUDES VAT, delivery and even £1 free credit on the sim card that we provide.

The listening in feature is advertised on our website. You would have known about this feature before you placed the order? Again, if you didn't like the idea of this feature, you could have posted the watch back for a refund?

Again, I'm sorry our product didn't work for you, but I hope you managed to find something more suitable for your needs.

Kind regards

Sally



Vurdert til 5 av 5 stjerner

Highly recommend, been using for more than six months now

This watch is a must have for all parents who care for their kids. After this in-built camera calling feature, I am relieved from stress. No more worrying as to where my kid is. I can locate my kid through the gps tracker. Two-way communication with awesome features. Recommended this watch to so many friends in my neighbourhood. Now, most of the kids are kidsnav gang! 😊

9. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Straight forward to set up and use

Straight forward to set up and use, can voice call, video call and message. Particularly like the geofence where i get a notification if they leave the area i set up. Have recommended to friends.

10. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely love this

Absolutely love this. Being able to keep in contact with my son and know where he is when out playing without having to get him a phone just yet, is amazing. We have had a kidznav watch for 2 years now and it's still as great as day 1. Sim prices are super low too and being able to buy a year plan was so handy with it being so little price. Watches are fab quality and I recommend them to everyone I know with kids.

7. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent kids gps watch

We bought our son a KiDSnav ridge gps watch so we could always be reassured about where he is and are always able to get in contact with him. KiDSnav as a company have been first class from helping set up the device to replacing a charger cable for free after we accidentally damaged our one. I would recommend this watch for any parent we’ve loved ours.

3. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Excellent reassurance

Very please with our purchase. Allows our child a bit more freedom and the reassurance that we know exactly where he is at all times. The calling feature is excellent also as well as the emergency call function. The tracking can be a bit slow to update and I have had to remote restart it before to get an accurate location

13. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great peace of mind for parents!

This is a great watch which has gave my 7(now nearly 9) daughter some independence and freedom going to the park locally with friends. Those friends also have this watch and can chat to each other. I am able to track her and she can call me and I can call her. Give me reassurance and allowed us to build trust, she also feels safe with it on. I am able to find it when lost also which is useful by pinging it and locating the sound! My 5 year old can’t wait till she’s older to have her own. Our video calling /remote camera never ever worked properly but we didn’t really feel need for it , she can see me but I can’t see her. I would highly recommend and would buy again!

31. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Passable hardware, extremely poor software

Have used it for the last 2 months for my kid. This is one of the few tracker watches on the market right now with a separate sim slot. The watch has so much potential but is massively let down by the software on the watch and also the app.

The touchscreen is a little slow to respond and not very sensitive, but I expected that due to the price. I can live with that.

The software on the watch is very slow and rather difficult to use.

The Kidsnav app is absolutely terrible. This company claims to be UK based, but the app is clearly created by someone who does not speak English at all. The terminologies on the app are all confusing, and the app is very difficult to use with lots of hidden settings.

Most importantly - the watch DOES NOT support real time location tracking. It will collect GPS data every 10 minutes (at the most), and you can request GPS manually. However, there is always a time lag between requesting a manual GPS to receiving it - the lag can be between 0.5-5 minutes! Useless if your autistic child has run away from you and you need to track them asap! If whatsapp supports realtime location tracking, why can't this dedicated tracker watch do this? I'm rather disappointed by this.

I will continue using the watch - merely because there are no alternatives on the market at the moment. However, there is so much potential to this watch, especially if the app can be improved and allow realtime tracking!

28. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review and your feedback. We really do appreciate it. Just to highlight some of your comments below:

All GPS tracking devices have a separate sim card slot.

I'm sorry to learn that you think our app is terrible, but I'm confused by this comment because the app is written in English.

We're also a UK based company. Our head office is in Kington, Herefordshire and our warehouse is in Tonbridge, Kent.

You can update the GPS coordinates manually. You mention a lag, but it takes no more than 15 seconds to update.

Thank you for wanting to continue using the watch, however, if you would like to return the watch for a refund (if you're within your 1 month returns period), we will of course refund you so you're able to find a more suitable product that matches your needs.

Many thanks

Beth

Vurdert til 5 av 5 stjerner

As good as an Apple Watch!

I’ve got two watches, my boys absolutely love them, I feel at ease knowing they’re not far away and also they love the fact they can ring their family by themselves! Fun little games on there too!

6. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent product for kids

Excellent product for kids, gives me reassurance that my daughter is safe when playing out and I can easily contact her. Better then giving her a mobile phone as I can restrict the people she can communicate with via the app.
Company have always been really helpful when ever I have contacted them

6. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Brilliant watch

Brilliant watch, my son loves it, so easy to use & easy enough for him to use too, when I've contacted kidsnav they've always replied promptly:)

6. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great watch with easy to use features and gives peace of mind

We bought a KidSDnav watch for our 8 year old when she started getting school transport to and from school. It's been amazing as it gives me security of being able to see where she is on her journey and she loves being able to message me from the watch to say when she's arrived and is on the way home again (with appropriate emoji so I know if she's had a good day!).
The watch is robust and the features are easy to use and the 'do not disturb' feature means the watch can be set to not be used during school lesson time.
I've contacted KiDSnav customer service a few times with general queries and they always respond quickly and helpfully. Also the subscription service is very economical and easy to set up.
This is the first smartwatch we've used for a child and would highly recommend it.

2. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Replacement watch required, hoping for improvement!

Had some trouble getting in touch with the company to deal with a watch that has stopped working/completely died just after the 1-month return window, but this has since been rectified.

They do warn of emails going into spam, but on checking spam folders nothing was received - so it's a mystery as to where the emails got blocked. Luckily they seem to have better luck getting through Gmail, so I was able to finally reach the customer service team. So do beware if you need to contact them from a provider like btinternet.com

Hoping to get a replacement and have better luck with that one -the app/GPS is very slow to update, but perhaps that's due to the sim card - so will see if a new watch with some edited settings helps with better outcomes to improve reliability...

1. mai 2025
Anmeldelse skrevet uten oppfordring
Logoen til KiDSnav

Svar fra KiDSnav

Hi, thanks for your review.

Can I ask that 1, you supply us with your information (order number etc) and 2, please check your spam folder. We reply to all emails received and your watch is within warranty. Please kindly check your spam/junk email folder.

I have searched our emails from an email from your name and can't find any, unless you're using a different name. If you have emailed us and we've received it, we would have replied to you. By law, your watch is within warranty and we have to fix or replace it.

We have a constant issue of hotmail, outlook, msn users emails going straight to spam. There's nothing we can do to fix this as it's out of our control. Once you supply us with your information, we'll be able to look into this further.

Many thanks

Sally

Vurdert til 5 av 5 stjerner

Highly recommend

We originally bought my eldest son this watch to allow him some more freedom. We loved it so much that we bought a second for his sibling. It’s great for keeping an eye on where the kids are and getting in touch with them when they are out playing. Highly recommend this product. Used by all our friends and their children.

Have used product for over 3 years now

1. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A great alternative to a mobile phone for younger kids!

Got my 7 year old daughter a Kidsnav watch as a Christmas gift. It's been great! She enjoys the security of being able to contact me when she is out with friends/family and I like being able to contact her too.
We've been using the watch for 4 months now and have no issues with it at all, connectivity is good and its great value for money.
As she gets older and ventures out with her friends more independently it will be good to see her location on the app and to be able to stay in contact with each other.

29. april 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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