The watch broke just after a year of light usage and because it’s no longer under warranty, KiDSnav aren’t willing to do anything about it. I understand their is a warranty period but No where on the... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
The watch broke just after a year of light usage and because it’s no longer under warranty, KiDSnav aren’t willing to do anything about it. I understand their is a warranty period but No where on the... Vis mer
Selskapet har svart
Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends a... Vis mer
Bought watch for my daughter who really likes it. It had stopped working within a year but contacted customer service who replaced it immediately. It is well done although the GPS track system could b... Vis mer
This watch has made our life so much less stressful, and giving our 7 year old a new sense of responsibility and independence. He’s able to go out and play without us worrying as you can set safe... Vis mer
KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.
TN9 2SN, Kent, Storbritannia
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I mean the customer service is good when I email them regarding ongoing issues with the watches. I have 2 and they could be better
Great watch for my 7 year old, now I dont have to worry when he goes out to play as I can contact him easily. The tracking system is great and easy to use and when you phone you can hear the audio clear. Since my son bought this my niece and her friend have also bought that and they have no complaints either and are very happy with the product.
Delivery of the watch was quick and prompt. Communication from the company has been great and the item was exactly as it was advertised. I had an issue with my watch 9 months after I purchased it as the home button wasn’t working and the company replaced it with no queries, sending back a brand new watch. Also including a screen protector (as my daughter has clearly scratched the face of her old one!)
Perfect way to allow children independence with peace of mind and extra security of having sound guardian. Never have any issues with signal and cannot fault this and would buy this items again in the future for my youngest child.
Great for a first smart watch. The GPS tracking is accurate and the calls are clear. Only slight issue is how easily the screen scratches, but my son is very rough with his things.
The watch gave our 11 year old son independence to be out and about on his own, but always able to contact us. The GPS tracker is not always very quick to respond or hugely accurate even when pinged from the app, but he mainly uses it to ring us and be rung so it doesn’t matter and it will eventually show us the location. He loves the more adult design of the watch and it’s great that it can be put on school mode during the day.
I’m extremely happy with the Kidsnav watch — it’s a fantastic product that brings both functionality and peace of mind. My child can make and receive calls and even video calls, which keeps us connected no matter where they are. One of the best features is the ability to eavesdrop on the surroundings if my child doesn't answer — this has given me incredible reassurance in situations where I couldn’t reach them right away.
Another great feature is the school mode, which allows the watch to be locked during school hours so it doesn’t become a distraction. I love that it’s designed with both safety and responsibility in mind.
Overall, the Kidsnav watch is a great investment for any parent looking to stay connected and ensure their child’s safety. Highly recommend!
Kidsnav have fantastic customer service. I have found them very helpful.
The watch itself has the perfect features for my 8 year old and not too much! However, I feel it doesn't actually function as well as it could in reality. I am not sure if it is to do with the watch or the SIM but the location is completely unreliable, it sometimes says my daughter is in the middle of a roundabout where she has never been. She rarely has signal anywhere we go. In school holidays I forget to turn off school mode and then it's impossible to turn it off when she doesn't have signal.
Definitely get the screen protector.

Svar fra KiDSnav
Brilliant watch for kids. Bought for my Son’s 8th Birthday and he’s delighted with it. Recommend buying the screen protector as we’ve already had a knock to the watch but the protector took the brunt! Good app features too.
Purchased my son's watch back in September 2024 and we have been loving it so far. Gives me so much peace of mind when he is out playing. So easy to use and to set up. Would definitely recommend and great customer service
This is the best GPS in the market. It's features include GPS live tracking, calling your child, your child sending you an SOS (so easy that use, my 4 year old was able to do it), boundary setting, your child can also call you and other people that you have included on the contacts list. You can manage a lot of the settings on there remotely from the app.
My only issue is the new payment set up on the watch, which means that if I don't spend £10 of the credit every so often then £10 is deducted (not the difference, so this could be £9 spent and then £10 is deducted so you spend £19!). The previous set up was better, a £10 top up every 6 months. Especially as I only use the watches on holidays. Trying to work with this minimum spend because the watch is really good and has great features.

Svar fra KiDSnav
Great service when purchasing my daughters first phone watch, she was very excited to get it. Looks really cool and user friendly for her age and as her parents provides such great peace of mind knowing where she is and that we can talk to one another.
Fantastic watch .. great for my 7year old to use while out playing.
Would defo recommend to others.
The watch is really easy for my 7 year old to use, and gives us the confidence to let her have some more independence. The GPS updates regularly and has a boundary alarm too to ensure extra safety. The battery does run down faster than hoped which is the only downside. Plenty of great features on the app too. Very pleased with this purchase.
The watch itself is excellent and exactly what my 9 year old needs to give him more independence. I had a couple of issues connecting to the app but the customer service I received was excellent, responding really quickly over the weekend to sort it out.
Great watch, love the app, great customer service too. Recommended to all friends and family with little ones.
I have always found kidsnav to be helpful in setting up the watch, their technical support is excellent. We have 2 watches for our grandkids, they love them and the watches give us peace of mind and our grandkids some additional freedom
The features of the watch are great to allow my son more freedom whilst staying safe.
We can make 2 way calls, I can track his location and also listen in should I need to. Easy to use with a useful app to track information.
Brilliant watch. Easy to use and gives peace of mind when my son is out to play. Customer service is very helpful also. Would highly recommend
Great watch and great customer service.
I wanted to give my son more freedom but didn’t want him to have a mobile phone. This watch is perfect, it allows us to keep in touch when he’s out and I can track where he is. He can get in touch with me if he needs me very easily and he likes to text me updates. This watch has allowed him to have more freedom and to take responsibility, we chat about where he’s going and what time he needs to be back and he comes back on time, every time since having this watch! I would recommend these watches to anyone especially for that in between stage when they don’t need a mobile phone and you want to give them a bit of freedom but you are worried about where they are and if they are safe. Excellent customer service too, I had a problem with the first watch, contacted customer service and they sent a replacement within a couple of days. Would definitely recommend.
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