I posted about a damaged watering can and hadn’t heard anything just an automated response.So I posted a one star review. An hour later I received an email confirming a replacement was being sent . I... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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K&S have a great reputation and fully deserve it. My most recent experience was a claim under a guarantee. They were transparent, asked the right questions and responded when full situation was known.... Vis mer
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Exactly the tool I needed to cut back the climbing roses. The box was smaller than I expected but the pruner was the right length and weight for me with it's obvious robustness.
My garden fork was replaced FoC under guarantee, however when the fork arrived it was the wrong size. I emailed asking what was the best course of action to resolve this but unfortunately still out... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
Kontaktopplysninger
4,5
Enestående
363 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Kent & Stowe
Hello,
We truly appreciate you taking the time to share your positive experience. It's wonderful to hear that you were pleased with both our service and the quality of our products. Thank you for your kind words!
Thanks,
The K&S Team
Quality product and company…
Delivery delay quickly resolved and gloves are excellent quality
6. juli 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that the delivery issue was quickly resolved and that you are pleased with the excellent quality of the gloves. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Well designed garden tools
My order was delivered very promptly.
The garden tools were all very well made & perfect for the jobs they were designed for. I particularly liked the adjustable shears which enable one hand working.
Very sharp. Makes light work of trimming shrubs.
3. juli 2026
Svar fra Kent & Stowe
Hello,
We are so pleased to hear that your order arrived promptly and that our garden tools are perfect for your needs!
We are especially glad you appreciate the adjustable shears and their sharpness for trimming shrubs. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Excellent hand tools
Excellent company, lovely high quality tools. I bought both adult and child size hand tools. I particularly love that the kids tool sets are of the same high quality as the adult ones - excellent value for money when you have a preschooler who helps in the garden almost every day. My only complaint is that I just wish you had a delivery option other than Evri! I'm happy to pay extra to have my parcels delivered by a more reputable courier.
29. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're so happy to hear that you and your preschooler are enjoying our high-quality tools! It's wonderful to know they're getting so much use in the garden. We truly appreciate your positive feedback on the value for money.
We also understand your concerns regarding our delivery options. We are actively reviewing our courier partnerships to ensure we provide the best possible service for all our customers. Your feedback is incredibly valuable as we consider future improvements to our shipping choices. Thank you for sharing your experience with us.
Thanks,
The K&S Team
Prompt delivery of my order
Prompt delivery of my order. Shears look good though I have yet to use them.
29. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We're glad to hear your order arrived promptly and that the shears look great! We hope they serve you well.
Thanks,
The K&S Team
I bought a galvanised steel watering…
I bought a galvanised steel watering can that comes with a five year guarantee as a present for my partner. After two years the base has hole in it through rust after contacting the customer service department I was told because I use a water butt with rain water the guarantee is not offered. Very disappointed given the price of the watering can.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kent & Stowe
Hello,
We're sorry to hear you were disappointed with your Kent & Stowe Watering Can.
After reviewing the information and photographs provided, we found the corrosion visible was consistent with deterioration that can occur over time in galvanised steel products during normal use, rather than a manufacturing fault.
We would also like to clarify that this watering can is not supplied with a 5-year guarantee. Manufacturing faults are covered by a standard 12 month manufacturer's warranty, however the watering can was over two years old at the time of claim.
During our correspondence, we provided information about factors that can contribute to corrosion in galvanised steel, including prolonged exposure to moisture and the use of collected rainwater. This information was intended to explain the assessment of the product and was not the reason the claim was declined.
We appreciate this was not the outcome you were hoping for and are sorry for the disappointment caused.
Thanks,
The K&S Team
Excellent product and helpful customer…
Excellent product and helpful customer service staff
3. juli 2026
Svar fra Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you are happy with our product and that our customer service team was helpful. We truly appreciate your kind words.
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
We're so happy to hear you appreciate the product's lightweight design, strength, and style. Thank you for your wonderful feedback!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
We're so glad to hear that our tools met your expectations for fair pricing and quick delivery. Thank you for your positive feedback!
Thanks,
The K&S Team
Great quality
Fast response to sales query, Quick delivery and the secateurs are a joy to use, Unlike my Felcos they don't get loose or jam.
2. juli 2026
Svar fra Kent & Stowe
Hello,
We are so pleased to hear about your positive experience with our sales team and the prompt delivery. We're especially glad our secateurs are a joy to use and perform so well for you!
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
We're so glad to hear our prompt delivery and helpful tools met your expectations! We appreciate your positive feedback.
Thanks,
The K&S Team
Oh dear!
Oh dear!
Bought a product, which didn’t work. Contacted Customer Setvice, who promised me gift vouchers. They didn’t send them!
When I asked how to get the money off a different product, they couldn’t understand that they hadn’t actually sent me a voucher with a code.
I spoke to them again and they decided to send ne the original product, which doesn’t work!
Not really that impressed!
1. juli 2026
Svar fra Kent & Stowe
Hello,
We're sorry to read of your experience and appreciate your disappointment.
Having reviewed your correspondence with our Customer Service team, I can see that after you contacted us regarding your lawn edgers, we arranged compensation under our guarantee in the form of a Kent & Stowe e-gift card to cover the full replacement value of the tool and delivery costs. When further issues arose, we also arranged for a replacement tool to be sent.
It is clear from your review that the resolution did not go as smoothly as either of us would have liked, and for that we apologise.
We would welcome the opportunity to look into this further and find a solution that works for you. If you no longer wish to keep the replacement edgers, we would be happy to discuss arranging their return and reviewing the alternative options available to you.
Please contact our Customer Service team quoting your previous correspondence, and we will be happy to assist.
Kind regards,
The K&S Team
It was for nice and she great quality product loves it…
It was for nice and she loves it compared to our old ‘standard’ hoe
1. juli 2026
Svar fra Kent & Stowe
Hello,
Thank you for your wonderful review! We are so happy to hear that your new hoe is a hit and that it's a great improvement over your previous one. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Nice to have a quality product!
24. juni 2026
Svar fra Kent & Stowe
Hello,
We are so happy to hear you are pleased with the quality of our product! Thank you for taking the time to share your positive experience.
Thanks,
The K&S Team
Excellent customer service
30. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!
Thanks,
The K&S Team
Outstanding Warranty Support From Kent & Stowe
I recently had my carbon steel digging spade snap where the handle meets the socket, so I contacted Kent & Stowe with my proof of purchase and a few photos to check whether it was covered under their 10‑year warranty. I wasn’t expecting much — maybe a generic reply at best.
Instead, within ten minutes a real person responded, reassured me that the claim was fully covered, and issued vouchers for the full value of the spade at its current listing price, plus a postage voucher. It couldn’t have been smoother.
I’m genuinely glad I chose Kent & Stowe for all my gardening tools. Up until now I’ve never needed to use the warranty, but after this experience I feel completely confident that if anything ever goes wrong, I’ll be looked after by a company that truly stands behind its products and its warranty.
Brilliant service — replacement spade already ordered and on its way.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are truly delighted to hear about your positive experience with our warranty service. It is wonderful to know that our team was able to assist you promptly and efficiently when your carbon steel digging spade encountered an issue.
We always aim to ensure our customers feel confident and well-supported, and we are so pleased that we met your expectations.
Thank you for trusting us with your gardening tools; we appreciate your kind words and continued loyalty.
Thanks,
The K&S Team
top class customer service.
30. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with our customer service. Thank you for sharing your kind words!
Thanks,
The K&S Team
Lovely Quality built to last products
Lovely Quality built to last products, I bought the heritage green metal watering can and a spray head for the garden hose which were a great asset to my garden and will last for years .
22. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for your wonderful review!
We are so pleased to hear that you are happy with the quality of our products, especially your heritage green metal watering can and garden hose spray head. It's great to know they are a valuable addition to your garden and will last for many years to come.
Thanks,
The K&S Team
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so glad to hear you are happy with the quality of our products and that they arrived on time. We appreciate your positive feedback!
Thanks,
The K&S Team
The item purchased was superb and the…
The item purchased was superb and the delivery was on time and a very pleasant experience as a helpful and friendly service was was much appreciated. Thank you
29. juni 2026
Svar fra Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had such a positive experience with your recent purchase and our delivery service. Your kind words about our helpful and friendly service are truly appreciated.
Thank you for your wonderful feedback!
The K&S Team
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