What should have been a simple pulling through of cables to upgrade me to full fibre became more complicated as the original cabling to my house had been completed in a non-standard way (bodged)! Luck... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Job ID S2240919 Sean ID 311683. Great experience. Sean was friendly, professional and very knowledgeable. A problem which arose from the service providers mistake was very quickly rectified by Sean.... Vis mer
Kelly Group installed Fibre Broadband on behalf of BT and the engineer ripped a box off our living room wall taking a chunk of wallpaper with it. We lodged a complaint and have been chasing up for m... Vis mer
The Engineer named Ilker was brilliant - professional, punctual, polite and friendly. The BT wifi line was working at about 2% and Ilker had to investigate wiring on 3 floors and outside to find out... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Kontaktopplysninger
Storbritannia
- 02084240909
- trustpilot@kelly.co.uk
- www.kelly.co.uk
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WiFi connection…
I had a problem with my WiFi connection 2 days after reporting the fault, Engineers were sent out. The engineer Brandon couldn’t have been any more helpful. He advised what he thought the fault was . Then explained how he’d fixed the fault. I couldn’t be at home the whole time of the visit. But I was kept up to date throughout Brandon being there.
Stefanos went above and beyond
Stefanos went above and beyond, can’t thank him enough for his help today.
Normands gave a very good service .
Normands gave a very good service he was polite and efficient explaining what was wrong and then fixing the problem.
Talked about the issue and explained
Talked about the issue and explained - completed fast and well. Great and Experienced service from Abdul
Odushoga
Hossain was very professional &…
Hossain was very professional & knowledgeable , he explained everything clearly and finally solved the problem. Thank you hossain for such a great service.
Brandon and Scott found an issue with…
Brandon and Scott found an issue with my broadband, and fixed it. Service was great!
Brennan kept me in touch with his…
Brennan kept me in touch with his arrival and was very friendly and informative when he arrived, the work was completed and again he informed me of what was happening, great service
Hossain is polite and…
Hossain is polite and peofessional.thank you
The engineer Brennan was amazing nice…
The engineer Brennan was amazing nice guy and got the job done thank you so much for fixing my Internet
First class service
First class service. The engineer Charlie Shoesmith identified the problem quickly to a connection box on the telegraph pole. Replaced box, and ran tests. All up and running. Thank you for a speedy resolution.
Review of Kelly Group visit
The engineer, Normunds who visited today was brilliant. Bang on time and very patient when explaining to me the problems with our connection and what was needed to sort this. He was also able to deal with the awkward location of our master socket and hub (in two different loft hatches!) without any problems or complaints!
On time and very professional
Hossain is a great engineer very polite and helpful & solved the issues we were having.
Hossain has been very helpful & gone…
Hossain has been very helpful & gone above & beyond to complete this work. I am really grateful for his help. Fantastic customer service!!
I’m a happy customer 🙏🏻
Hossain Was a very friendly and did his…
Hossain Was a very friendly and did his job perfectly.
Charlie Shoesmith came round today and…
Charlie Shoesmith came round today and sorted my broadband out. He was very helpful and explained everything he was doing in a very polite manner.
Hossain
Hussain, very polite and efficient, very useful guy
Very professional
Very professional. Knew what he was doing. Nothing to much trouble and very polite.
Stefanos and his colleagues Joshua came…
Stefanos and his colleagues Joshua came in to day they did an amazing job! I have struggled for over a week to get my broadband up and running couple of engineers came in but there was no solution But Stefanos went out of his way to help me and solve the issue! Finally we have WiFi thank you so much Stefanos you are a star
Charlie Shoesmith helped us bring our…
Charlie Shoesmith helped us bring our broadband back after we were without a connection. Great service
Poor WiFi signal
My engineer was Charlie, he was polite & friendly. Found 3 problems all resolved within an hour
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