Karen Millen Anmeldelser 

I ordered a dress from them and decided to return because it was too big. I send this item back early May 2026 for a store credit not even money back. store credit so i could purchase again from them. Up until this very moment i am writing the review, they have not issued any credit and all i keep getting from them is technical issues with printing the gift certificate. If i don't email them they don't and if i do, they tell me they will respond within 24 hours. sometimes it feels like their customer service email is a scam. I am highly disappointed in them. even these lesser stores will honor you what their refund or return policy is within a couple of days or week.

Terrible returns and refunds service - still haven't got my money back nearly a month after returning the goods

I ordered a suit from Karen Millen (KUK106308064) but had to return the suit as I didn't like the product and the sleeves on the jacket were too puffed up. I processed the return on 12 June 2026, posted it the same day and they have not sent my full refund, nearly a month later. There was no acknowledgement of receipt of the return, but thankfully the courier they used, DPD had a tracker, which helped confirm the package was delivered.

It is outrageously poor service from a retailer that sells way above averagely priced clothing. The service I have received has definitely put me off ordering from them directly. It is incomprehensible why they don't care about their customers.

The delivery was extremely fast, but unfortunately, the item arrived defective. However, I received excellent support from Jade regarding this issue and got help within just an hour. We quickly reached a fair solution, and I really appreciate the smooth communication.

I now hope and expect that the refund will appear in my account within the promised timeframe. Thank you, Jade!

My parcel from Karen Millen got lost by Evri. I was so pleased that KM resent me the order.
When the order arrived the bag was ripped and one item was missing.
I've contacted KM customers service, sent them a photo for the bag and they refunded me the item.
There were few other things regarding returning and refund but they were absolute great dealing with it. Thank you so much.

I find this staff-Jade very efficient and helpful because he resolved my issue promptly.

I text Karen Millan about a item I haven’t received and within minutes I heard back from Jade who answered my text and sorted it out straight away

Ordered a dress end of May, it arrived damaged (big hole at base of zip, pulled threads etc). It was a sale item and the last one - so no exchange, returned for refund. Item returned beginning of June, tracked and received back to KM 7th June. After 15 days (length of time they told me it would take to refund) and no refund I contacted them. Long story short, that’s my money only just gone back into my bank account now 6th July - over 4 weeks later! Won’t be ordering from them again. Different customer services people telling me different things, I genuinely believe that if I hadn’t chased it up with them it would have been forgotten about!

As mentioned in other reviews, Karen Millen like to hold onto your money instead of just refunding. I was chasing a refund and was informed I would have it on 25th June. That date came & went with no refund. I had to remind them they had a legal obligation to refund me via my original payment method and I was getting trading standards involved if I didn’t receive my refund the next day. They finally sent it then 3 weeks after I sent back the item. Never again will I shop with this brand.

Refused to refund my money back to my original method, only gave me a voucher back, even though I had emails from them stating they would refund to my bank account.

Je tiens à remercier chaleureusement le service client de Karen Millen pour son professionnalisme et sa réactivité. J'avais rencontré un problème qui m'empêchait de passer une commande sur le site de Karen Millen pour la marque Coast. Après avoir contacté le service client, mon problème a été résolu rapidement et efficacement. Je leur suis vraiment très reconnaissante pour leur aide et leur gentillesse.

J'aimerais également souligner la qualité exceptionnelle des produits Karen Millen. Les vêtements sont élégants, raffinés, parfaitement confectionnés et fabriqués avec des matériaux de grande qualité. Chaque pièce est soignée dans les moindres détails et offre une excellente coupe. C'est une marque qui allie parfaitement style, qualité et féminité.

Merci encore à toute l'équipe pour cette excellente expérience. Je recommande Karen Millen sans hésitation.

I am very happy with the support I received from Karen Millen customer service. The AI put me of initially. However when I spoke to a human assistant called Jade. She was great and swiftly resolved by issue and my refund was issued. 5 stars to Jade 🌟

I’m tracking an order with the person I communicated with who was through & helpful…told me exactly what & when to follow up

Jade in customer services was very helpful and resolved my issue

They have the slowest returns process on earth. I haven't been refunded on three orders returned weeks ago. You cant contact anybody, you just deal with bots. I swar they hang on to your money as long as possible and earn the interest off it. I've wasted hours trying to chase them up. DO NOT USE THEM UNLESS YOU WANT TO GO THROUGH HELL!!!!

Do not waste your money!! I thought Karen Millen was a really good brand worthy of the very expensive price point, but I have been appalled at their quality of their clothes and service. I ordered 5 dresses online for over $1200. It took 3 weeks to arrive in Australia and two of the dresses were completely different from what I ordered. One was meant to be a denim shirt dress and I received a lace aqua dress that was the brand Coast and not even Karen Millen, or my size. Another was meant to be a bandage dress and I got what looked like a potato sack. The other dresses were cheap fabric that didn’t look like the pictures online. I asked to return all dresses and they wanted to charge me, even though I’d paid extra to be able to return for free given I was nervous about sizing (and they didn’t publish measurements online). They then sent me a link to do the returns which doesn’t work. Very frustrated and disappointed for the amount of money I paid to now have to go through all this. Do not trust this organisation and waste your money and time!!

Aviso a incautos: Desde España me metí en la página oficial de Karen millen en Reino Unido y me desvió a una fraudulenta de Karen millen España donde me estafaron, pague un pedido y nunca llegó. Es una estafa verificada por mi banco. Escribí a Karen millen Reino Unido para avisar de que están usando su página oficial para eso y ni contestaron… por lo que también los culpo.

Karen Millen repeatedly takes over a month to process refunds. According to the courier tracking, my returned parcels usually arrive at their warehouse the next day, or within two days at most. There is no reasonable justification for taking another four weeks to issue a refund, other than a deliberate tactic and poor management.
Since the Boohoo Group took over, the decline in quality has been equally obvious. The materials, tailoring, and overall craftsmanship are nowhere near the standard Karen Millen was once known for. It’s disappointing to see such an iconic British brand stripped of the quality and reputation that built its name, seemingly in favour of cutting costs and maximising profits.

Je commande régulièrement chez Karen Millen et je n'ai jamais été déçue. Les commandes sont expédiées et traitées très rapidement. Les vêtements sont d'excellente qualité, avec de très belles finitions, et les tailles correspondent parfaitement.

Le service après-vente est tout aussi irréprochable : les retours sont simples à effectuer et les remboursements sont traités très rapidement. Un grand plus pour le service client, joignable facilement via WhatsApp. Les conseillers sont à l'écoute, réactifs et surtout très efficaces pour résoudre les demandes.

Une marque sérieuse qui offre une excellente expérience d'achat. Je recommande sans hésiter !

What an absolutely disappointing experience buying from Karen Millen! What you see and what you get are very different. The photos are swish & look like luxury items but in reality they are just another fast fashion company with poor fabrication and disappointing lack lustre clothing. I bought during a sale and the discount codes were just not loading, there was an obvious glitch at the time of purchase. So I went ahead and ordered thinking I would send screenshots to customer service and have them attach the codes manually. The customer service person was abysmal and so unresponsive. There was absolutely no interest in helping or looking into the matter.Straight away she shut me down saying that the items I bought were not eligible for sale. Despite showing her that the discount codes worked the morning after I purchased. I bought 2 items on different transactions and both were really poor quality. I asked if they would send out postage labels for faulty items but customer service would just not take responsibility for it, stating that I had to pay for the postage myself! So I sent both off in one parcel and I managed to get a partial discount minus the postage to & from $40 per item up and down. They pretended that they only received one item. I had to open a PayPal dispute as I got nowhere with them directly. I am still yet to get the final refund for the postage. Don’t waste your time on this company, as you will be wasting your time and your money only to be left with infuriation and disappointment!! And the customer service team are just rude, unresponsive, lazy and clearly have giant attitudes!!

No customer service, no refund! Do not buy from this company unless you 100% know that you won’t need to return any goods. They keep the goods and your money!