Karen Millen Anmeldelser 11 368

You originally paid Karen Millen £25.23 GBP on
23 April 2026. View receipt
Refund total
Refund from
£13.25 GBP
£12 deducted; postage £4.99, protected delivery charge £2.99 and a restock cost of £4.
I accept the loss of the postage but the rest is outrageous and I won’t buy from them again.

Extremely disappointed. I paid for express delivery, yet my items took 14 days to arrive—far too late for the event I needed them for. To then be charged a return fee on top of the delay is unacceptable. I won’t be shopping with Karen Millen again; a very poor customer experience.

Helaas heb ik geen goede ervaring met de KM online winkel. Het retourproces duurt erg lang en ondanks twee e-mails heb ik mijn geld nog steeds niet terug ontvangen, terwijl mijn retourzending al 10 dagen geleden bij hen is aangekomen.

Ik wil anderen waarschuwen voor deze werkwijze. Ik ben blijkbaar niet de enige met dit probleem. Het roept bij mij eerlijk gezegd de vraag op waarom terugbetalingen zo lang moeten duren en waarvoor het geld in de tussentijd wordt gebruikt.

Voor mij voorlopig geen bestelling meer hier.

Dreadful. Whatever you do dont buy if you want a refund. Customer services Dreadful, the chat function doesnt work and you get no help.
Impossible to get any assistance.

Returned a dress £86, waited for 10 days then they refunded £86 on credit card that was PENDING for over 10 days, now the refund has disappeared and Karen Millen have my money back, raised this with customer service at Karen Millen to be told this can take another 8 days to investigate, I will be going to Trading Standard ... ... AVOID this company

Horrendous company …avoid at all costs !!

You’d be better just throwing your money in the bin !

5 weeks I have been fighting this sham of a con artist company they call Karen Millen !

I’ve contacted Evri
I’ve contacted Karen Millen
I’ve contacted Karen Millen OBE
I’ve contacted Mahmoud the owner of Debenhams group that owns Karen Millen
I’ve contacted the police
I’ve contacted my credit card company
I’ve contacted Seel the refund co they deal with

£700 I’ve literally lost trying to fight to get my money back!

Evri lost my parcel either that or Karen Millen never sent to them !

5 weeks I’ve been fighting to get my money back it’s disgusting how they treat customers !!!

AVOID AT ALL COSTS !
Con artists !

This is not the Karen Millen we all knew and loved!

Con artists !

Just keep fobbing me off !
The stress is unreal !

Even SHEIN and Temu treat customers better than these con artists !!!

Just avoid the stress for the sake of a dress ..
best just going to Zara, buying it, trying it on then if doesn’t fit you just refund at a till !

Not this sham of a con artist family from Manchester …
Mahmoud and Philip Green
just bought all the shops stripped them of assets stole money and then just all moved to Monaco/dubsi/USA with our money !!!!!!

No telephone number
Customer service AI

Absolutely a joke !!!!

Save yourself stress and hassle - avoid !!!!

I am going to make it my mission to let everyone know how bad this company is - so no one else looses their money. I am going to post every day on instagram till someone takes notice and does something about this awful company ! My comments are on instagram! If you have also had a bad experience please support me and post or comment on Instagram ! I am going to make sure no one else looses money from this shameful Manchester family who run boohoo and Debenhams and Karen Millen etc …

We are not here to fund that families lifestyle ! Con artists !!!!

If I could put less than 1 star I would do that.
It used to be wonderful company in 2000 but not anymore. First of all, I paid about 150 euros for a dress and it came with an ugly plastic bag worse than the ones they use on Temu 😭 so disheartening
Then, I tried to return the dress back as it was too large and it turned out that I have to pay other 150 euros for delivery as I’m located in Europe. When I tried to address this to customer service this just repeated the same that this is the only option. However, I’m not satisfied with this option. How is it possible that I pay more for delivery than for a dress??? Do they also pay same amount to send it to Europe???? This is just unacceptable!!!!!
If you are in Europe don’t buy anything there online!!!!!!

Dreadful.

I have proof that I returned parcels via Royal mail.

Small claims court next. It seems as though after 20 plus emails, all i get is " we will contact the warehouse, please allow"
Can't believe it's ended up like this. Massive KM fan. Completely disappointed.

Sent the wrong dress, immediately sent back but had to chase twice for a refund

I had a little issue to send back an item and Jade in customer service was very helpful and sorted my problem out.

Very disappointing experience. Often instead of a refund KM offers gift cards/vouchers, but in my case, none of them worked. Either there was no pin provided or the code wasn’t recognised by the system. The most disappointing thing is that Customer service failed to resolve the issue with the gift cards/vouchers and refused to provide any refund, this resulted in several hundreds pounds loss for me. They simply lost a premier customer as I will never purchase from them anymore. Be cautious about accepting refunds as vouchers — you may end up being unable to use them and out of pocket.

Generally nice clothes but if you have to return something it’s awful. I paid an extra £4.41 for “worry free returns” after going round and round in circles with their website, eventually I managed to arrange to trip my parcel off at an inbox locker (I had to pay £2 for this). My parcel was received by Karen Millen yesterday. I’ve had no acknowledgment from them, can’t get through to customer services, chatting to a useless bot on Facebook and there are absolutely no updates only account on the app.

Do better Karen Millen. Your clothes are expensive and your worry free returns was added to my order without my realising, was too difficult to cancel and in the end it has not been “worry free”

Poor service, poor communication. Poor customer care.

Returns policy not clear at all. Ordered dresses from the same concession store but had to return individually, each parcel costing me. Wouldn’t have needed to return multiple parcels if a dress hadn’t arrived damaged. Won’t be using Karen Millen to order from again

1. Size description on the website- marked as M being 8-10 but was more like a 12-14.
2. Stealth addition of a worry free purchase charge of £2.99 at check out which i didn't select, and had to get refunded.
3. Unable to return the item (which was lovely but too large as per point 1.) for a refund rather than store credit. "Customer services" were unhelpful with this.
4. Gift voucher for store credit not arrived despite return being received 3 weeks ago.

I've bought from Karen Millen over the years but this experience has put me off doing so again.

The item I ordered took over a week to arrive. When it finally came it was poor quality and a poor fit so I immediately started the return process and requested a refund. That was three weeks ago. I contacted them yesterday to find out where my refund was and was passed back and to between two different departments both of which gave me contrasting and incorrect advice. I was told to upload screenshots of my tracking details and also of my refund request because they had no record of it but there was no way that I could do that. Eventually, I told them that I could see that they are scammers and I would be taking further action. This morning, I have an email confirming that my refund has been processed. It will be interesting to see if I actually receive my money. Watch this space.
Definitely don't buy anything from this appalling company. I hadn't realised that what was once a luxury brand has been taken over by one that is notoriously terrible. Cheap and nasty with very dodgy customer service.

If I could put 0, I would. I’ve been waiting since February to get a refund. They first blew me off and said I had received. When they gave me the dates, the date for the refund was prior to them receiving the items. When I pointed this out, they said oh, there is a known issue with refunds. They even stopped responding within the typical timeframe with BBB. Unacceptable. What options do consumers have besides BBB?

Absolutely fuming some one called Theo has ignored the evidence that my item from Evri has not been delivered. Evri sent me an apology which I've sent to LM. I've lost my monies for an item that I've not recieved
I'm so annoyed and robbed
Its appalling.

Happy with the items I have ordered, well made and good fit, but they arrive on such a crumpled state, very disappointing

Worst on line company to get a refund. If you encounter problems go through resolve or contact your bank who will get your money back for you. Also do not waste your time using facebook messenger to message them or email them as there is nobody to pick up any correspondence from customers.