Just go Motorhomes Anmeldelser 

Our first experience with a motorhome was great. The motorhome itself had a lot of space but was also quite large and not so easy to maneuver in the narrow roads of Scotland. We would probably rent a smaller one next time...
Just go were pleasant to interact with and supportive but we faced two issues. 1. We had not sufficiently noticed that to get the van, the opening hours were very short (from 2 to 4:30pm) and since this was our first experience, we did not imagine that arriving at 4 -at the airport- would prevent us to get our van. Our flight was indeed planned to arrive around 4pm so we tried to postpone by one day (immediately after paying the whole sum). Despite of several exchanges they were not flexible at all and we had to pay a full extra day. 2. Just go indicated us a camping close to their offices where we could in theory get rid of our sanitary water on the last day when we needed to give our van back before 10am. We tried to book a camping sufficiently close to Edinborough for the last night, but all camp sites we called were fully booked (on the 5th of August). We arrived at the recommended camping at 8:30 and discovered that there was no arrangement with Just Go to use their facilities. The camping refused. It took us more than 2 hours to find another place after visiting a number of other campings that also refused. We could not be on time and had to pay a 100£ fee for this.
Overall, despite a good service, the lack of flexibility costed us 300£.

Que dire? A part sejour parfait en Écosse. Un pays merveilleux que nous avons pu explorer grace a just go! Tout dabord la location a ete tres simple sur le site internet et tout est bien détaillé.
Le camping car était propre fonctionnel aucun défaut. Les lits etaient tres confortables et nous avons super bien dormi.
L'accueil au dépôt s'est tres bien passé et fut agréable. Tout nous a ete tres bien expliqué. Le retour du camping car a ete facile et rapide.
Tout etait parfait et nous reviendrons pour sûr louer chez justgo! Rapidement j'espère !
Encore merci a l'équipe d edimbourg pour votre accueil et disponiblite.

Motorhome was new and clean, however many of the blinds were broken, making it difficult to open and close and fear of further damaging.
Overall value for money was very expensive.
Waited nearly an hour to check the vehicle back in on arrival. Will most likely not use again.

The motorhome was perfect, just as it appeared in the photos when booking. However, during the rental, a motor warning appeared, and it was impossible to get in touch with the breakdown department. It took them more than four days to respond to our emails. Without a UK SIM card, we couldn’t make calls and could only contact JustGo by email.
I would highlight as a major inconvenience how poorly communicated the pick-up location and the check-in/check-out times are, as you effectively lose a day of rental but still have to pay for it.

Rented a 4 berth Motorhome from Belfast branch and had an amazing experience. Nicole was fantastic and explained everything in great detail before we left. Highly recommend

We rented a 6 berth motorhome from the Belfast office. Firstly the actual online renting was straight forward and easy then the guys in the office was more than helpful even helping me with a route plan. The motorhome it's self was like brand new and easy to drive. We had a great time and the return was just as good as pick up definite 5 stars for this operation.

Although it was very busy, the reception was very good. We received proper information on how to use the Motorhome.
Small problem was that 1 chair was missing, but we were offered to have money in return at the end (which we did not accept). For the rest: all OK!

From booking to handing it back after the trip was very easy, helpful staff, making it something we will be doing again. excellent service and any questions answered straight away. Fantastic campervan had everything you could want and more.

Awful Company, hire elsewhere and save yourself the trouble
Very expensive hirer, that didn’t meet our expectations. On collection the pre paid additions were not available, the sheets didn’t fit and the camping table was not fit for purpose, that was before we departed. The shower leaked and was unusable, lots of damage within the camper and the 240 v socket had no power. The camper also had multiple concerning error messages on the dashboard whilst on the move!
Not been refunded for items paid for but not received, not had any customer support since returning and most unpleasant is the level of distain for our experience and the impact it had on our holiday.

Update!
Oh my goodness, their response is as awful as our experience. Let’s ask them a question. Please evidence how you have tried to make contact? I don’t see any missed calls or unread emails! Please for the benefit of all your customers share this information so that the truth can set us all free.

Further Update
5 Days since Justgo sent their piecemeal response stating "tried to make contact to resolve as quickly as possible" no further responses, no evidence of any communication with me, this is just another example of the lies and dishonesty this company is built upon. To put this in context, I have emailed Justgo 6 times, called 3 times and met face to face with the Toddinigton Branch Manager I included Chief Operating Officer, Head of Customer Experience in my complaint communication and nobody has bothered to address any of my issues.
Update 20/08/25
Communication received from Justgo, stating that they can only deal with lead name on the booking! So they have taken 5 weeks to respond to my complaint, only to delay further by asking to speaking directly to my partner. In addition, this review was taken down because I used employee names! Justgo responded to this review with 2 days of writing it. This clearly shows that they monitor what is being said if new customers can read it, but have no desire to resolve complaint from existing customers. Once this despicable company has your money, they now long want to know anything. It is really important to read the reviews, I am not alone here. My advise is to look for alternative companies to rent from.

Great bunch of guys,made it easy for us

It was a great vehicle and service

Enjoyable hire no mechanical issues with van, staff friendly and minimum fuss can be busy on pickup and drop off.
We found van wasnt as equipped as mentioned so would value more attention but in fairness we didn’t check this prior to departure
Would be handy to know of local places for waste disposal near to drop off as a bit awkward if making long journey back
All in all would use again

They were super nice to us, explained everything and made sure that we were good to go before departing. Paperwork was quick, the caravan was amazing, the price was the best you can find in Edinburgh, communication was quick when contacting them on the road... the whole experience was perfect.

Staff so heloful

We hired a “six-berth” camper van from JustGo Motorhome expecting an enjoyable family trip, but our experience with both the customer service team and the vehicle itself was deeply disappointing.

1. Misrepresentation of Sleeping Capacity

We were promised a six-berth camper van. Upon checking the layout, it became clear there were only:
• Two bunk beds measuring 1.1 metres wide each
• One double bed

When we questioned whether the 1.1m-wide beds were truly suitable for two fully grown adults, the customer service team repeatedly assured us they were. In reality, 1.1m is not even a small double—it’s far too narrow for two adults to sleep comfortably. This misrepresentation meant six people could not fit as promised, forcing us to book Airbnbs along the route for adequate rest—at additional cost.

2. Poor Vehicle Condition – Safety & Comfort Issues

Within minutes of starting our journey, we discovered the van was in poor condition:
• Nuts and bolts were coming loose
• Tables collapsed while driving
• The bathroom door was unsecured, banging loudly throughout the trip and requiring us to fix it mid-journey to stop the distraction and noise

This was both unsafe and extremely disruptive.

3. Faulty Plumbing – Sink Held with Duct Tape

On our first day, after light use of the sink, we found water flooding into the cutlery tray under the counter. The drainage pipe had been improperly “fixed” with duct tape, which came loose almost immediately. This rendered the sink—and the ability to cook or wash up—completely unusable for the rest of the trip.

4. Poor Complaint Handling & No Accountability

We reported these issues via email to the customer service team during the trip. On returning the van to the Toddington depot, staff asked us to complete an incident form, which we did. However, three days later we were told that, despite our ordeal, no compensation would be offered because we had not reported the problems “in the correct way” during the trip.

It is unreasonable to expect customers to know an internal reporting procedure that is neither explained clearly at pick-up nor stated in the rental agreement. Staff at the service point were unable to answer many of our questions, and we only learned of this so-called procedure after the trip had ended.

We will never hire from JustGo Motorhome again, and we would strongly advise anyone seeking an stress-free and enjoyable camper van holiday to look elsewhere.

UPDATE: Like all the other responses you provided to your unsatisfied customers on Trustpilot, your solution is never about ensuring customer experience but about blaming your customers. The issues we encountered were pre-existing problems that you never picked up from your pre-rental check. You should compensate us just based on that. If we did fill in the form and get the vehicle fixed, we would be diverted from our trip and lost at least a day on the repair. It would have been an even worse experience than we had. I would have never used Just Go had I read the customer comments on Trustpilot earlier.
PLEASE just return my deposit. It has been 6 working days after I returned the van.

Over experience was really positive, we had no issues with the motorhome and it was in great, clean, working condition.

The team were responsive when we needed them and detailed up come pick up and drop off to ensure we were well aware of everything.

Would highly recommend JustGo Edinburgh 👍

The motorhome was perfect. We were five and all was okay during the roadtrip. Everything was really clean. The team explain us really clearly the instruction, even if we never drove a motorhome before, we were appease and everything was easy during the roadtrip. The only negative point is the time to wait for drop in the motorhome, we lost 2hours waiting for it. And we had to drop off Saturday morning which cut our roadtrip earlier.

Speed process of the release and returning the car
Good communication and assistance when needed

From when we arrived for pick up and return the customer service was outstanding

Motorhome was very dirty and some things not working properly, e.g., side door very difficult to close, toilet cassette leaking.