Johnson Cleaners Anmeldelser 

774
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I contacted the Bawtry Road, Doncaster store to confirm the price for dry‑cleaning my Canada Goose coat and was quoted £20.30 over the phone. Based on that information, I made a 20‑mile trip to th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I have been going to Johnson Cleaners in Folkestone for the past five years, and I can’t recommend Rachel and Debs highly enough. They always provide such wonderful service, and my clothes come... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Outstanding service! I dropped off my 20- year-old childhood teddy bear for a long overdue cleaning, and the turn around time was only 7–8 working days. He looks brand new and restored to his forme... Vis mer

Vurdert til 5 av 5 stjerner

We have been going to Johnson Cleaners in Elm Row for many years now and i want to express my sincere gratitude to both Angela and Natasha, who run it, for their SUPERB service. We always drop our cl... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

774 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(774)

45 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Recycling plastic covers

I had a suit cleaned and it turned out looking very smart. However when I questioned why the disposable plastic cover was intended as a bin liner for land fill, it was met with complete lack of interest. We have a world class recycling centre in Coventry and plastic covers such as these can be recycled. I explained this to the staff and suggested they take it up with their manager, Instead I was told to write to Mr. Timpson at the website. I will not be returning.

7. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for taking the time to share your feedback. We’re glad to hear your suit was cleaned to your satisfaction, but we’re very sorry to learn about your experience regarding our plastic covers and the response you received. We sincerely apologise for the frustration this caused and appreciate you bringing it to our attention.

Vurdert til 5 av 5 stjerner

Thankyou to the two lovely ladies today

Thankyou to the 2 lovely ladies that served me today. I went in to pick my vinted parcel up this afternoon. Very pleasant quick service, friendly and service with a smile.
Thankyou for your time
Emma-Louise Wormald

25. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for sharing your feedback, Emma-Louise! We’re thrilled to hear you had a pleasant and friendly experience collecting your parcel. We’ll be sure to pass your kind words on to the team :)

Vurdert til 1 av 5 stjerner

Failure of stain removal

I've have just picked up my dress that is still soiled. I notified the person of the stain so that it could be treated. A note was not made on the ticket at the time and I was not told that it may not come out. I assumed therefore that this would be possible. My daughter picked up the dress and again nothing was mentioned. The stain is still there. A waste of £16. I do not recommend the Portishead Johnson Cleaners.

24. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

We’re very sorry to hear about your experience at our Portishead Johnson Cleaners. It’s clear we fell short in communicating about the stain and managing your expectations, and we sincerely apologize for the inconvenience and frustration caused.

Please contact our Customer Care team at customer.support@timpson.com so we can look into this further and work with you to resolve the issue.

Vurdert til 1 av 5 stjerner

I brought a Burberry raincoat to…

I brought a Burberry raincoat to Johnsons of Bar Hill, Cambridgeshire, UK. It was dry cleaned at a cost of £40. NONE of the stains had been removed. I was told the coat should not be washed and that individual stains could not be addressed separately, not even with water as this would leave 'water marks'. Really, on a RAIN coat? I declined Johnsons offering to wash the whole coat in a machine provided I took responsibility for any consequential mishap. Back home I addressed each individual stains myself with mild soap, water and a brush: all cleaned, no water marks. This expensive so called 'professional' cleaning was overcautious and ineffectual. Result: 0/10

10. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

We’re very sorry to hear about your experience with Johnsons of Bar Hill.

Please contact our Customer Care team at customer.support@timpson.com so we can review this matter further. Thank you for bringing this to our attention.

Vurdert til 1 av 5 stjerner

Worst company for customer services

Worst company for customer services. Patronizing admin staff, dirty washing that had to be rejected, costly, money grabbing company. Do not join.

24. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

We’re very sorry to hear about your experience and truly regret that our service did not meet your expectations. This is not the standard we aim to provide, and we take your feedback seriously.

We’d appreciate the opportunity to understand what went wrong and try to make things right. Please feel free to contact us at customer.support@timpson.com with more details so we can look into the matter further.

Vurdert til 5 av 5 stjerner

Gilet repair

Sandra did an excellent job repairing my cycling gilet. There was a small tear in the fabric, and the new stitching is strong and tidy. Highly recommended for anyone looking for quality repairs!

24. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your wonderful feedback! We’re glad to hear Sandra did an excellent job repairing your cycling gilet. We appreciate your recommendation and hope to assist you again in the future!

Vurdert til 5 av 5 stjerner

Handed over a few coats for cleaning…

Handed over a few coats for cleaning and a leather restoration of a very sentimental jacket that belonged to my late mum. I'm so thrilled how it turned out and the gentleman who served me was so polite and friendly, definitely a asset to the team. Think his name was xavier? Thank you very much, xx

22. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thanks for your kind words! We’re thrilled Xavier was able to assist with your leather restoration and cleaning, and that you’re so happy with the results. We’ll be sure to pass on your praise.

Vurdert til 5 av 5 stjerner

Great service and excellent job.

Great service and excellent job. I needed curtains dry cleaning. The staff at Altrincham Cheshire were professional and advised me how to achieve the best result. The job was done promptly and I was allowed to collect when the work in the house was complete. I recommend this service highly.

18. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your lovely feedback! We’re so pleased our Altrincham team could provide professional advice and complete your curtain cleaning so promptly. We really appreciate your recommendation.

Vurdert til 1 av 5 stjerner

Service with a smile wouldn't go a miss here!

The staff in poynton johnsons are so miserable. They never smile , never greet you, and seem generally pissed off to be there! And wo betide you if you dare to ring the call for assistance bell on their desk if nobody's around! Dont work there if you hate it so much! I dread coming in here but its my closest EVRI drop off point so dont really have a choice. Dreadful place.

17. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience at our Poynton branch – this is certainly not the level of service we expect from our colleagues. We will be raising this with the area team so it can be addressed promptly.

If you’d like us to look into this further, please get in touch with us at customer.support@timpson.com so we can assist you directly.

Vurdert til 5 av 5 stjerner

Brilliant, fast service

Absolutely brilliant service from the team in Stourbridge. I took my son's coat in for a zip repair and minor tear to the sleeve and the repair was undertaken whilst I waited. The seamstress explained to me clearly the options and what the best course of action would be and was generally super friendly and helpful. Will definitely visit again and wouldn't hesitate to recommend the team here.

15. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for sharing such wonderful feedback about our Stourbridge team. We’re so pleased to hear the seamstress was able to repair your son’s coat quickly while keeping you informed and comfortable throughout. It’s great to know you left happy and would recommend us – we’ll be sure to pass on your kind words to the team.

Vurdert til 5 av 5 stjerner

Trusted outlet

Friendly, flexible and helpful. Delivering efficient service at a reasonable price.

14. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your kind feedback. We’re thrilled to hear you found our service friendly, flexible, and efficient. Your support means a lot to us!

Vurdert til 5 av 5 stjerner

I was visiting family in Harrogate and…

I was visiting family in Harrogate and twice I needed a shirt drycleaned urgently . I was SO grateful and impressed with the service , truly next level for me ..
Nicely done also

3. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for taking the time to share your experience. We’re delighted to hear our team in Harrogate were able to help you so quickly and efficiently. Your kind words mean a lot, and we’ll be sure to pass them on to the team.

Vurdert til 1 av 5 stjerner

0/5 Stars

0/5 Stars - Avoid Johnsons Cleaning Services at All Costs!

I'm writing this review as a warning to others: *DO NOT* trust Johnsons Cleaning Services with your valuable or delicate items, especially not a couture wedding dress made from three layers of pure silk. (Georgette silk, Habotai silk and bamboo silk).
I made the grave mistake of entrusting them with my £8,000 hand made silk gown, and the result was nothing short of catastrophic.

The dress was ruined. The intricate lace was damaged, the delicate fabric was stained and discolored, and the overall structure of the gown was compromised. It's as if they had no idea how to handle such a precious and fragile item.
When dropping off the dress the lady told me they only ever deal with polyester dresses where they bung them in the washing machine and then steam them. This should have rang alarm bells and I should have left but she reassured me my dress would be sent to a specialist who can clean the dress back to a pristine state.

The level of incompetence and lack of care displayed by Johnsons Cleaning Services is staggering. When I collected the dress for the first time I was met with a note which explained how they couldn’t remove the markings. The marking were not there when I dropped the dress to them, Water stains to the middle layer of silk. The gentleman who served me told me that ‘the dress was sent to a third party who probably had no idea how to clean such delicate silk and therefore have made it worse, it was Johnson’s trying to save themselves some money’ !!
Outraged by the comment and lack of sympathy I refused to take home the dress and asked for the manager to call me.. They seemed completely unconcerned about the damage they had caused. They reassured me they would send the dress off for a second time to a different specialist who would try to remove the marks which the first specialist caused.
Collecting the dress the second time round - the marks had been removed but by no means was the dress to a professional clean. I accepted the dress back as I couldn’t bare it getting anymore ruined. - I was told the manager had been fired due to my dress damage and others.

If you value your belongings and want to avoid the stress and heartache that I experienced, *DO NOT* use Johnsons Cleaning Services. Their incompetence is not worth the risk.

*Update:* I've contacted Johnsons Cleaning Services via Reslover as the lady in the store refused a full refund. I have now received the cleaning service payment back. However not good enough for the amount of damage and upset they have caused! Buyer beware!

14. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

We are very sorry to read about your experience and the distress caused. A wedding gown is such a special item, and we completely understand how upsetting this must have been.

We are glad the cleaning service payment has now been refunded. Your experience has been noted and shared with the management team.

Thank you for taking the time to share your experience, and once again, we sincerely apologise.

Vurdert til 1 av 5 stjerner

I have just collected my duvet cleaned…

I have just collected my duvet cleaned by Johnstons and it looks exactly the same as the day I dropped it off. It doesn’t smell any fresher either, is this normal? Wasn’t exactly cheap at £27!! Won’t be using again!

5. september 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your review, and we're sorry to hear you’re not happy with the condition of your duvet after cleaning. That’s certainly not the standard we aim for.

Please contact our customer care team with your details, and we’ll be happy to investigate this further and see what we can do to make it right. We appreciate you bringing this to our attention.

Vurdert til 5 av 5 stjerner

Club Mascot

Once again, Lucy and her team have come to our rescue with our club mascot, Storty – the full-sized bear who proudly represents Bishop’s Stortford Rugby Club. Throughout the season, Storty is a familiar face in all weathers: travelling to away matches, cheering alongside the home fans, and bringing plenty of fun to our junior members.

This year, after a little too much rugby tackling, Storty suffered some wear and tear, with a couple of holes appearing. Thankfully, Lucy worked her magic, carrying out the repairs and restoring him to good-as-new, ready to keep supporting the club and community in the season ahead.

A fantastic job – and very much appreciated!

29. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you so much for this fantastic feedback! We’re thrilled to hear that Lucy and the team were able to bring Storty back to life and ready for another season of fun and rugby spirit! We’ll be sure to pass on your kind words to Lucy :)

Vurdert til 5 av 5 stjerner

I took in a jacket

I took in a jacket, was pleased to be told it would only take 2 days. Was even more pleased when I got a text the next day saying it was ready.
Outstanding service, thankyou!

28. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your feedback! We’re glad we could provide such fast and efficient service.

Vurdert til 5 av 5 stjerner

Helpful

Helpful, friendly, efficient. Katy and Amanda are wonderful

26. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your kind words! We’re delighted Katy and Amanda could help and really appreciate you taking the time to share your experience.

Vurdert til 5 av 5 stjerner

Very impressed with the way they dealt…

Very impressed with the way they dealt with my alteration, first-class service. Thank you, Karen.

20. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your feedback! We’re delighted to hear Karen provided you with first-class service on your alteration. We’ll make sure she receives your kind words.

Vurdert til 1 av 5 stjerner

I had a very large pair of curtians that…

I had a very large pie of curtians that hung over a very large oval window in my house.
We were decorating the room so I decided to get them cleaned. I took them to Johnson’s cleaners in Asda Kettering. Cost of cleaning was £318.00. Expensive but I believed I had taken them to a reliable, professional cleaners.
When I collected them they were ripped to shreds! I was not offered any compensation and no refund.
The curtains cost £500.00 when I purchased them plus I have paid Johnson’s £318.00 to clean them now I will have to purchase new curtains that I am sure will now exceed the £500.00 paid for the curtains destroyed by Johnson’s! I am sure I’m going to be out of pocket to the sum ££1500.00 due to the crap service provided by Johnson’s cleaners in Corby, Northamptonshire!

13. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for bringing this to our attention. We’re very sorry to hear about the damage caused to your curtains and the distress and inconvenience this has caused you. This is certainly not the level of service we would expect for any of our customers.

Please could you email us at customer.support@timpson.comso we can look into this matter and arrange the appropriate next steps.

Vurdert til 2 av 5 stjerner

Not good

Not good. Delivered a duvet for cleaning on 19/7, did not receive it back until 11/8, despite being advised when calling to enquire, it would be 10 days. Will not be using again. Went to an another local company, who cleaned another duvet i had in 3.5 days. The staff were polite and helpful though.

19. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Johnson Cleaners

Svar fra Johnson Cleaners

Thank you for your feedback. We’re very sorry to hear about the delay with your duvet and understand how frustrating that must have been. It’s good to know our staff were polite and helpful, and we’ll use your comments to review our turnaround times to try and prevent this happening in the future.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv