Max Spielmann Anmeldelser 

Just had the most horrendous, appalling customer service from Max Spielmann. Ordered a photo crystal, and battery operated light stand as a gift. Whilst on holiday they rang to say it was ready. A week later we collected, only to be told they had been sent the wrong size stand;( which they would have had plenty of time to reorder before we drove to the store to collect). Couple of days later we went back to the shop to get the correct stand. The next day we tried the stand and it didn’t work with brand new Duracell plus batteries. So I rang the store and ask if they would kindly send out a new stand, as we can’t afford the car parking, petrol, and time, as it’s a long way to travel, and this would be our 3rd time to the store through no fault of our own. We do not go into our town centre, so this would be a special journey. The assistant said,” no it would not be possible to send out, I couldn’t speak to a manager, or someone in higher authority to escalate this issue, I was told I was being totally unreasonable in not willing to return to the store for the 3rd time, our financial losses was of no concern, very unnecessarily rude, curt, on many levels, refused to continue the conversation, then abruptly put the phone down. It is Max Spielmann’s responsibility to rectify any faulty goods, and not cause the customer anymore stress, inconvenience, and certainty not anymore financial loss. Max Spielmann you need to implement a customer complaints procedure from point of contact with your staff.

A few months back we visited the photo shop at Willowbrook Tesco and had a special gift to get completed for relative that weekend - Tori was amazing, so helpful & knowledgeable with what we needed to change to make everything fit into the frame. A big thank you and shout out to Tori for going above and beyond!

Shocking “24 hours a day” kiosks. Waited 30 mins for 30 photos to be “added to basket” after the first try timed out adding 50 photos before giving up

The most helpful and kind man works in Daventry Max Speilman he really is gold standard customer service! Knowledgeable and patient really THE BEST!

Having dealt with SUE in the Wigan branch on a number of times , Ifeel I MUST SAY what a asset she is in her job Apleasure to deal with .ALWAYS so helpful.

GERRY WOODS

Tom at Max Spielmann in Chorlton, Manchester provided unbelievable customer service today. He was able help my partner print a large poster while converting it from a PDF to a JPG. This was all done while the shop was closing and carried on after closing time. Thank you Tom, You were very resourceful, helpful and kind

Used the Glenrothes branch, Linda really was superb given the complexity surrounding what I required, thanks Linda. Always professional and courteous, will use again for sure.

Visited the Swan max Spielmann on many occasions
Taylor and Nicky are just amazing
Nothing is too much trouble for them.
They are willing to assist in anyway they can . So cheerful , welcoming and professional . Amazing knowledge of the machines!!
They are both an asset to the company
I cannot praise them enough
Big shout out to them and THANKYOU 😊

Excellent service as always provided by Josh at Max Spielman in Tesco Extra Walkden, he is always so helpful and friendly, it’s the main reason we keep coming back.

Woman in saltcoats max speilman swore at me i ve got a disabilty wont be back in there again

I attended Max Spielmann at Tesco in Yeovil. I was having trouble printing my photos from my phone so I asked the female attendant. She was curt, obviously not wanting to be bothered and was more concerned with her phone. She told me my photos weren’t in the right format without looking what the format was. I took them to Boots and they were printed with no trouble.

I needed to get new images for both a passport renewal and a driving licence. I was met very warmly by Joshua, who took my photos and then also helped with my Passport renewal, which was great as I didn’t know you could do this too. He was so helpful and friendly, despite being quite busy and the whole process was so straightforward - he’s a great representation for your business. Thank you Joshua, excellent Customer Service and with a smile too!

Jade in your Harpurhey store is very friendly & helpful ...she knows her stuff!

I would like to take the time to leave a review for Dave, who has gone absolutely above and beyond on two separate occasions.

I recently had to fly home from my holiday in Croatia because the DVLA had lost my application form. As an HGV driver, having my licence back when I return home is extremely important to me, so the situation was incredibly stressful.

From the moment I dealt with Dave, he was incredibly empathetic, understanding and genuinely determined to help. He went out of his way to get everything sorted for me as quickly as possible, and his attitude and approach made what was a very stressful situation so much easier.

What really surprised and blew me away was that when I had to return for a second visit, Dave helped me all over again — and this time he did it completely free of charge, simply because the DVLA don’t accept digital documents. He absolutely did not have to go to that level of effort, and I sincerely hope he doesn’t get into trouble for doing so, because I felt it was important to let you know just how fantastic he is.

Dave was equally brilliant during my first visit. He is full of life, incredibly personable, approachable and genuinely helpful. You can tell that he cares about the people he is dealing with rather than simply treating them as another customer.

People are often quick to complain when something goes wrong, so I wanted to make sure I took the time to say how much I appreciated Dave’s help. He is a credit to your organisation and a fantastic asset to any team.

Please pass on my thanks to him — he was absolutely amazing.

Fantastic visit to skelmersdale store. Carly the customer representative was brilliant. She was both professional and friendly. I had really old photos with some marks on them. I explained what I would like. Carly asked me to leave the photos and to come back in 20 minutes. True to her word when I came back the photos were ready. Fabulous. She had managed to erase the majority of the marks and to sharpen up the photos. Thank you Carly. You made mine and my brother's day. He was so happy.

Honestly, I think Max Spielmann is one of the best and easiest options for photo printing in the UK, especially in London!

The whole process was incredibly simple. I went onto their website, selected the photo size I wanted, edited the pictures accordingly, chose my nearest store for collection, and within just 20 minutes, my photos were ready! 🤯

I printed 41 photos in 6x4 size for around £29, which I honestly think is a very reasonable price and probably one of the cheapest options you can find in London.

The quality was also amazing — I was genuinely very happy with how the photos turned out. ❤️

What makes it even better is that many London stores have self-service printing machines. You simply go to the store after your order is ready, enter your surname and order number, and the machine starts printing your photos. It's super quick and convenient.

They also have physical stores where you can browse and buy photo albums and other accessories, which is a nice bonus if you're putting together a photo album.

If you have more time, you can also choose home delivery. But if you're in a hurry and need your photos quickly, the 20-minute collection option is brilliant.

Overall, I absolutely loved the service and would definitely recommend Max Spielmann to anyone looking for quick, affordable and good-quality photo printing in London. 📸❤️

Quick, easy, affordable and great quality — what more could you ask for?

Just went to Maxphoto in Tesco York to printout for postage level…cost me £1.50.
It’s over the top!!

This review is long overdue. Last year, October, we had a bereavement and had an idea to produce table marker photographs of our loved one with personal photos with Bible verse captions…We had the photos downloaded on a computer with the verses attached, but for some reason when we were in the Harborne store we couldn’t get the photos to download in order to print. We literally had a few days to spare: Lauren from the Halesowen branch was at our local kingsheath branch when I rang to ask advice about downloading the photos as there didn’t seem to be any way of getting over the hurdle of it just not downloading. She was SO SO helpful, very patient and very much customer supportive. I could tell she was busy in the branch but she wasn’t flustered or anything like that. She took my query in her stride and it was her willingness to help that meant a lot to us. She said if we needed more assistance she said she’d be at the Dudley store next day but that Halesowen is her actual branch. Eventually, our family managed to organise the photographs and print them out at the Harborne store…it was a tremendous tribute to our loved one!! I’ve never met this lovely lady, but her assistance was worth its weight in gold. Thank you Lauren, our family truly appreciated your help and apologies it’s taken so long to put it into writing. I hope your managers / Mr Simpson sees this too.

We needed quite a lot of different sized photographs for various frames and the lady working in Max Spielmann Tesco Horwich was absolutely brilliant. She sorted out all our requirements, whilst still attending to other customers and was so helpful and knowledgeable too. Customer service at its best!

As always, Dan,was very,very helpful and patient..nothing is ever,too much trouble, for him...