Johnson Cleaners Anmeldelser 

Outstanding service! I dropped off my 20-
year-old childhood teddy bear for a long overdue cleaning, and the turn around time was only 7–8 working days. He looks brand new and restored to his former glory!

Thank you so much for offering this service!

I have been going to Johnson Cleaners in Folkestone for the past five years, and I can’t recommend Rachel and Debs highly enough. They always provide such wonderful service, and my clothes come back looking fantastic after every dry clean.

Recently, I brought in two silk scarves that were stained. They did an excellent job cleaning both of them. However, once the scarves had been cleaned so beautifully, a hidden stain became noticeable that hadn’t been visible before. Rachel was incredibly helpful and immediately offered to clean the scarf again. She did a fantastic job, and the stain was completely gone.

Both Rachel and Debs are such lovely, friendly, and professional ladies. I always enjoy popping in, not only for the excellent service but also for the lovely chats we have along the way. They make every visit a pleasure.

Thank you both so much for your continued hard work and wonderful service. I will definitely be returning again soon! ❤️

Had quite a few of my t shirts tailored from here and they get it spot on every time, really quick as well. Customer service is great, really helpful!

I contacted the Bawtry Road, Doncaster store to confirm the price for dry‑cleaning my Canada Goose coat and was quoted £20.30 over the phone. Based on that information, I made a 20‑mile trip to the store.

When I arrived, I was told the actual cost would be £70, more than triple the quoted price. This came across as a clear bait and switch on the price. The inaccurate information resulted in a wasted journey, unnecessary fuel costs, and a disappointing overall experience.

Customers should be given honest, accurate pricing upfront so they can make informed decisions without being misled.

We have been going to Johnson Cleaners in Elm Row for many years now and i want to express my sincere gratitude to both Angela and Natasha, who run it, for their SUPERB service. We always drop our clothes in with our dogs at our side and they spoil them rotten with their kindness. Their service with our clothes has been outstanding, and recently they saved a new cardigan i had bought on holiday, which had a large blemish on it. A few days later it was back as though it were brand new. These two ladies are angels, they brighten up my day, and they REALLY CARE. i cannot thank them enough. bless you both, Julia Korner xxxx

Fantastic Customer service at the Loughborough store from (Sandra 38 years service) and Andrew.
Called in to see if the clasp on some trousers could be replaced and the job was completed within 5 minutes and free of charge!
Will definitely return and recommend to friends.

Fantastic service and lovely staff!

I called Johnsons Cleaners on Cardiff Road in Newport to ask if they could fix a zip on some bedding. The lady I spoke to on the phone was extremely helpful and said I could come straight in and they would take a look at it for me.

When I arrived, the ladies were absolutely lovely, friendly, welcoming and incredibly helpful. They fixed the zip there and then, right in front of me, and to top it all off, they didn’t even charge me for the quick fix!

I genuinely can’t fault the service. It was such a kind gesture and really made my day. It’s refreshing to come across people who are so willing to help, especially when they could have easily charged for their time.

Unfortunately, I didn’t catch the ladies’ names, so I’m sorry I can’t give them the individual credit they deserve, but I really hope this review reaches them and their manager so they know how much I appreciated their help.

Thank you again to the team at Johnsons Cleaners Cardiff Road it was a genuinely positive experience, and I wouldn’t hesitate to recommend you to anyone.

Excellent customer service by staff member Fiona @ the Morningside, Edinburgh branch. Very helpful and great advice.

If you excuse the pun, but this service is a stain on Waitrose. I have had consistently bad service with shirts, and this week had covers returned because I was told they could not be dry cleaned - although they had been previously - and the given too little refund and have just discovered they have missed out the return of one cover. I will certainly avoid in future.

I had to put 1 Star, or I couldn't leave a review. Please don't use, Johnson dry cleaners, they lost my daughter's wedding dress, and they really didn't seem to care.

I am a business associate of Sir John Timpson. I had the pleasure of him as a guest on my podcast recently.

Nicola Curd gave me a 5 star service in the Paddock Wood, Kent store today. Excellent help on my tricky watch battery, thank you Nichola.

I had my daughter’s wedding dress professionally cleaned and preserved by Johnsons,following her wedding.

Firstly, I want to say that I was very pleased with the quality of the cleaning itself. The dress was beautifully cleaned and presented, and I have no criticism of the workmanship.

Unfortunately, my experience with Customer Care and the complaints process was disappointing.

Before taking the dress to the branch, I contacted Customer Care to ask about the wedding dress cleaning and preservation service. I specifically asked whether the quoted price would remain the same before bringing the dress in, and I received written confirmation that the cleaning, preservation box and veil would all be included for £200.

When I attended the branch, the dress was assessed and I was quoted a significantly higher price. I raised the discrepancy immediately, and the staff member advised that it would be referred to the store manager.

Following a lengthy complaints process, Timpson Group acknowledged in writing that the pricing information I had been given by Customer Care was incorrect. However, because the branch explained the revised price before the work was carried out and I agreed to proceed, they declined to honour the original written quotation or refund the difference. A voucher was offered as a goodwill gesture, but this was of little practical use because all of the garments I needed cleaning had already been collected.

The most frustrating part of the experience was the complaints process itself. I had to send several follow-up emails simply to receive a final written response, despite requesting confirmation on more than one occasion.

Overall, whilst I was very happy with the quality of the cleaning, I was disappointed by the incorrect pricing information provided before I visited the branch and by the time it took to receive a final response to my complaint.

I hope this feedback encourages clearer communication regarding wedding dress pricing and improvements to the handling of customer complaints.

*Thank you for your response on 24.07.26

As I was unable to reply directly to your response on Trustpilot, I have submitted a revised review instead.

I appreciate your invitation to contact Customer Care. However, this matter has already been through Timpson Group’s full internal complaints process under ticket 68957.

Following several reviews, I received written confirmation that the original pricing information provided by Customer Care was incorrect, but that Timpson Group would not honour the original written quotation because the branch provided a revised price before the cleaning was carried out. I was told the matter would be looked into by the branch manager on their return to work, so went ahead with the cleaning, even offering to show the email containing the quote given, by customer service.

My review reflects that final outcome, together with my experience of the complaints process.

The ticket number is listed above for you to review all of the emails and contact I have already submitted,so please review these again rather than me contact you I would be delighted to hear your feedback on how this has been dealt with.

I spent £69.95 having an expensive suede jacket cleaned. It was sent to a specialist service provider. There was nothing special about the service at all. The colour of the jacket had changed dramatically. I had been advised there might be some change but not from deep pink to pale pink. The cuffs were still grubby. The jacket had also shrunk.

UPDATED EDIT : The suit was returned after a second wash clean but with a nasty smell. Was told ‘We don’t use solvents!’ The smell unfortunately was too much, and my son could not wear the suit, it was that bad!!! I decided to risk washing the suit on a quick cold wash in a pillow case! It survived and smells lovely now. Will not return to Johnson’s again.
Now down to 1 star!

2 Star at the moment, as they are cleaning for 2nd time FOC.
Took 3 piece suit in on Saturday to be dry cleaned, the suit had been worn once for prom, had a few little stains which I pointed out when I dropped it off. 2 days later a text to say ready to collect.
I went to collect from Johnson’s at Bedford Rivers Drive branch thought I’d check the stains before I left as it’s 10 miles from home, I was shocked to see all the stains still there and even more, as there wa no stains on waist coat, when collected there was marks on it !! Smelt the suit and it smelt like it had not even been cleaned.
I was so disappointed, the lady was apologetic (only reason I’ve given an 2 star) and said they would clean again FOC!
I will update the review once I have my suit back.!

I got a watermark on my wedding dress 3 days before my wedding and Manish was a lifesaver. Had such a calm demeanour when I called panicking. Told me to bring it in right away and just steamed it out!! Cried with happiness that he helped me in my desperate need. Also took my dress, my husbands wedding suit and my second dress back for dry cleaning after the wedding and came back pristine. Massive thanks to Manish and the team in the Oxford branch for saving the day!

Unfortunately Johnson’s do not update wait times anywhere - and neither do Waitrose. Dropped off my duvet after checking everywhere to find the time it might take (I have used somewhere else before and it was 7 days). Was not told when dropping it off there would be delays - called after a week to see if there was an update. Meanwhile I have no duvet. 4-5 weeks???? Awful customer service - currently trying to get the duvet back to get a refund and take it elsewhere

UPDATe Managed to get duvet back with full refund (even the Waitrose staff were surprised at the timeframe I’d been given). Dropped it off elsewhere and it should only take 7 days this time

Jo in the Alton branch did a great job on a stain on a quilt which had resisted the first dry cleaning attempt. She phoned me personally to explain what she had done and I am honestly so pleased with the result. Thank you very much Jo, and for your superb customer service.

I have used Johnson’s dry cleaners for many years but more so over the last 4 years where I now take a 3 piece suit (uniform) on a regular basis. Probably 2 x a month. I have always been charged the same but today I was charged a £4 extra service fee as there were some white pet hairs on the suit jacket. Apparently this charge was due to them having to remove the hairs before going into the machine. Whilst I understand this, I have never been charged this before for what was 5 or 6 hairs.

I asked for a copy of the price list to show these fees listed. The staff member was unable to show this to me and said there wasn’t one. When I pushed further I was told I should have been charged £5 and I’d been given a £1 reduction as it “wasn’t that bad”. So there must have been a set amount Johnson’s require for this service.

I feel slightly annoyed about this not so much about the hair, or the charge but more about the lack of transparency on this when I have never had this before (had the pet the whole time I’ve been taking to the dry cleaners) the hair on this occasion was probably due to the hair being in a bag that I took the suit in. As the suit is not worn around the pets as it is Uniform.

Please be transparent with your pricing and arm your colleagues with the appropriate documentation to share with customers should this arise!

All products have a price, I assume mending will have a published price as will duvets etc

Very poor service. Fatally damaged my suit jacket with two holes in the back and suit trousers were very creased and crumpled. Clearly had not looked after my suit at all.

Today, 29 May, Steve provided quite the best customer service I've experienced. His cheerfulness and extraordinarily helpful approach resolving a key-cutting issue deserve special mention. He's a credit to the Johnson organisation.