Great products, good value for money and high quality. On the rare occasion when things weren’t 100%, the customer service has been outstanding. Fast, super friendly and helpful replies that show the... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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JacVapour is simply the best! OK, so I can't claim to have tried all the online vaping shops out there but then I don't need to because I'm so happy with the quality of their products, the speed... Vis mer
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Fantastic experience and excellent customer service! There was a small mistake in my previous order, but Duncan sorted it out straight away and the replacements were sent with an upgraded delivery at... Vis mer
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The quality is spot on. Communication and any help is the best I have ever had. Have used for years and will continue too. A special thanks to Duncan.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
JAC Vapour is a British vape brand, selling it's vape devices and e-liquids directly through it's online store: www.jacvapour.com. Since their initial launch in 2010, the JAC Vapour team have grown the business to be a leader and prominent voice in the UK vape industry. They're proud to have introduced premium devices, all designed in-house, and provided premium e-liquids made in the UK. Today, it's still one of the only truly independent vape brands in the UK; privately-owned and managed. Compliance is a big part of the JAC Vapour proposition; all products being thoroughly tested, verified and registered. In recent years, the business has won government contracts, including supplying highly regulated pod vapes to the Scottish Prison Service.
Kontaktopplysninger
Unit 1B, Tom Stewart Lane, KY16 8YB, St Andrews, Storbritannia
- 0131 555 6111
- sales@jacvapour.com
- www.jacvapour.com
4,7
Enestående
980 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast efficient service
Fast efficient service. Great goods & service at great prices.
3. september 2023
Svar fra JAC Vapour
Glad to hear that we could help, that's perfect! :)
After 2 weeks I never received my…
After 2 weeks I never received my parcel and gave up. Will never use again.
4. oktober 2023
Svar fra JAC Vapour
Hi Stephen,
Thank you for getting in touch. We saw your last TP review left on 15th October and have sent numerous emails to your email address with no response.
We would like to get a resolution for you so please could you reply. Check your junk mail incase it has gone in there.
Or please email us at sales@jacvapour.com
Thank you and apologies for the inconvenience caused.
Jade
Customer Experience Executive
Great company with excellent products…
Great company with excellent products and expert advice 😊
4. oktober 2023
Svar fra JAC Vapour
Glad to hear that we could help, that's great news! :)
Impeccable service with JAC Vapour and Puff partners Programme
The customer service from Jade Shand at JAC Vapour is outstanding. Easily a 5 star review.
I am new to vaping so have been having teething issues with all the various gadgets and liquids and what what.
I was informed of the ‘Puff partners’ service and signed up for it. Great service and extra benefits !?Signed up immediately.
Really grateful to find a company with such excellent customer service.
24. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Thanks for your feedback, glad to hear that we could help! :)
Outstanding Customer Service
I had the pleasure of dealing with Jacvapour's customer service team recently and I must say, I was thoroughly impressed! Duncan, in particular, was outstanding in his assistance and went above and beyond to ensure that my issue was resolved promptly and efficiently. I cannot thank him enough for his exceptional service.
Overall, I found Jacvapour's customer service to be top-notch. The team was knowledgeable, friendly, and extremely helpful. They truly value their customers and it shows in the level of service they provide.
I would highly recommend Jacvapour to anyone looking for a reliable and trustworthy vaping company with exceptional customer service. Thank you, Duncan and the Jacvapour team, for a job well done!
23. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could help, that's great news! :)
Great products, fast delivery and great customer service
Order regularly from this company for the last 2 years and dispatch is almost always the same day and delivery is fast and as stated. On the one occasion I had a faulty product, they dispatched a replacement immediately. Great service!
20. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that we could get this one sorted for you, that's perfect! :)
Great Product & Customer Service
Been buying from JAC for years. Any problems have been very quickly resolved. Hints and tips are great. Clear Steam is my choice and I love it. I trust the JAC products completely for their rigorous testing and engineering. Great UK company.
16. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that you're a fan of our ClearSteam Vapourless range of e-liquid's, that's great news! :)
Good quality products
Good quality products, delivered on time and in perfect condition
3. september 2023
Svar fra JAC Vapour
Glad to hear that you're a fan, that's great news! :)
Never received items and customer…
Never received items and customer service was no help at all!
15. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Good Afternoon Steve,
I am sorry to hear you have not received your order yet and haven't had a great experience.
I have been unable to find your account details on our records.
if you email into sales@jacvapour.com I would be happy to look into this further and try get a resolution for you.
I apologise for any inconvenience caused.
Customer Service
Fantastic service
Fantastic service. Fully understood my query and appeased with outstanding customer service. Been with jacvapour over ten years, always great for me. Thank you. 😊
12. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that we could help, that's great news! :)
Great products and excellent customer…
Great products and excellent customer service.
Jade was very helpful.
12. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that we could help, that's perfect! :)
Great products and great service!
Purchased several vapes over the past few years from Jac Vapour. Only ever had one problem, and was resolved super quickly via email from customer support. Would recommend!
3. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that you're a fan of our range, that's great news! :)
Always friendly and helpful staff.
5. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that we could help, that's great news! :)
Amazing customer service
Amazing customer service. They went above and beyond my expectations in dealing with my problems.
I wish everywhere delt with their customers like these guys do.
26. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could get this one sorted for you, that's perfect! :)
Customer service fantastic
21. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that we could help, that's perfect! :)
The thing I really love about JacVapour…
The thing I really love about JacVapour is their customer service. It’s rare that I do need to contact them, but on the odd occasion when I have I’ve always got a really quick reply from an actual person rather than a chatbot. Always very quick to help and sort out any issues, I have no hesitation in recommending them to anyone.
11. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Thanks for your feedback, you're too kind! Glad to hear that we could help, that's perfect! :)
Outstanding experience
I had an outstanding experience with the customer service team. Duncan was incredibly helpful, patient, and responsive. I appreciate his dedication to resolving my issue promptly. Thank you for providing such excellent service!
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Thanks for your feedback, you're too kind! :)
This company has outstanding customer…
This company has outstanding customer service. The puff boxes are my favourite vape experience please please please can we have a cola flavour 🙏🏼 😊
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra JAC Vapour
Glad to hear that you're a fan of our Puff-Box range of Hybrid Vape Kit's, that's great news! The Cherry Cola pod's sound right-up your street! :)
The first mod I purchased some 12 years ago, I have returned to the same supplier! The present version of this product is as neat, compact and easily read and operated as its original product.
This company is easily to contact, is always helpful and dispatch their product well protected and on-time!! Who can ask for more?
3. august 2023
Svar fra JAC Vapour
Glad to hear that we could help, that's perfect! :)
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