JacquieLawson.com Anmeldelser 

I did not sign up for auto renewal. I then attempted to cancel renewal as soon as it was charged and they would not respond. I had to dispute the charge with my credit card company.

I had been a user of the Jacquie Lawson for about twenty years. I find that there is far to much marketing promotions. Also the revised site has been difficult to use as well as the emails I have sent to my friends. It has been turned into a sales arm when my friends open their emails. It's very sad what the site has turned into.

Jacquie Lawson.com a scam; pay for one year, get one month. No one at 'help', 'canned' response to request for find account.

Olen käyttänyt JL:n mainioita animoituja kortteja yli 20 v. Ne ovat olleet vertaansa vailla! Yritystä myytiin kuitenkin toisella, jolla näkemäni mukaan on tavoitteena tuhota ko. mainiota palvelua! Tässä muutama esimerkki:
1. Osoitesivu ei enää tue muita kuin englantilaisia merkkejä. Ennen myyntiä onnistui!
2. Otin yhteyttä tukeen. Niiltä sai odottaa vastausta. IT-asiantuntijana huomasin tuesta ettei hän tiennyt mitään ko. asioista. Ilmeisesti kyseli joltain omistajalta (vastauksesta päätellen). Vastaus oli etteivät he tue muuta kun mitä nyt. Kerroin että sama sivu tuki aikaisemmin. Siihen vastaus, tuemme vain em. merkit. Voitte korvata koukerot omilla merkeillänne!" Kyse on vain yhdestä pienestä koodista!
3. Lukemani arvostelujen perusteella ei voi sanoa että palvelu on huono. Sitä ei ole ollenkaan!
Tästä voi vetää sen johtopäätöksen, että he yrittävät tuhota Lawsonin hienon työn. Kysymys kuuluu miksi? Ehkä he aikovat antaa sen kaatua ja sitten rakentaa uusi iki oma sivu samoilla palikoilla?

I have paid membership but so far have not been able to use it on my standard iphone. No response to my 3 emails to the company so feel robbed. I will now raise a dispute with my card company. AVOID

Paid renewal, had confirmation email from JL as received, definitely been taken from bank. JL site still asking if I want to renew. Sent several emails and written through app site still no response from JL.
Absolutely disgraceful company.
I hope no one else will waste time and money on a company that has gone down hill so fast.

Cannot read 2 cards sent by friends. I am blocked from the site. A waste of my friends' time and money. Do not use !

Just received a renewal notification from them, been a member since 2003. This latest renewal is absurdly expensive for two years. So, sadly, will not renew. I was shocked to see it so I searched "did jacquie lawson card site sell". I see that one reviewer here says that it has. I have always just used it for the cards, and truly, they seem to be lesser quality than in the past..but were nice enough to send. Now the price increase is utterly at odds with continuing. Sigh. Another beautiful individual, creative service/product, destroyed by avaricious commerce. Thanks for the good years Jacquie.

Paid my money, taken from my account, went to start my Christmas ecard and received a message stating that my email was not recognised. I have contacted them twice by email but no response.

J'ai voulu acheter une e-card hivernale. J'en avais déjà acheté d'autres sur ce site par le passé, mais mon email "n'existe plus !" Tiens donc, je n'ai qu'une seule adresse mail. Je reçois et envoie environ un millier de messages par an, sans compter la déferlante des spams. De dépit, J'ai effacé de ma mémoire mailbox tout ce qui concerne mes achats de cartes Jacquie Lawson. En "prime", par le passé elles étaient jolies, bien élaborées et pleines d'esprit (certaines). Aujourd'hui les e-cartes sont ordinaires voire un tantinet nunuches et la musique synthétique fait souvent des fausses notes stridentes qui déchirent l'oreille (pas pour toutes les cartes). Une négativité à fuir pour des cartes de joyeuses fêtes ou de bonne année, surtout à la veille du nouvel an !

Ive been a faithful customer for 10+ years, and now the entire company is trash! Terrible customer service, if they even answer you, the Advent Calendar for 2024 was horrible this year; the quality of the cards and the advent calendar is NOT what this site used to promote. Auto-renew my membership and reverse this charge since I am cancelling my subscription. What a shame! Whoever is running this company with the unseasoned developers behind the scenes has runied this company!

I am going to start with what I did like, which was the circular and patterned jigsaws, an interesting addition. This warranted two stars. However, some of the videos were sickly sweet, vomit bag material, particularly the last one, yucky! Too many dogs always, and although I don't hate dogs generally, I don't love them either to the extent that they are featured in the calendars and cards. I stopped subscribing to the cards when the company was taken over and membership went up from £7.95 a year to £15. No idea what it is now, but I have bought the calendar for quite a few years, and last year's was great. This year I had to ask myself whether it was worth going on after paying £8. I had a query about day 23 but realised that I had crossed wires with 22, which was a good thing because if I had relied on customer service, Christmas would have been done and gone before a reply. Also clicked on the parcel under the tree on the 23rd but couldn't see anything. When I checked again, it may have been the game of pétanque under the window, can't be sure. Generally, there were all the same old games as far as I could see. I like to play the card games, and the match cards, but not much else now. May buy next year, not sure, but definitely won't if the price goes up further.

I've been sending Jacquie Lawson holiday cards for years now and two of my friends have started sending them themselves. I'm surprised at some of the negative reviews here. I use the website every holiday and without fail the cards are delivered quickly, everybody sends me lovely thank you notes and it's a good experience.

I like it that I get a notification when the card is viewed. That's a terrific feature.

I also like that there are new cards coming out all the time. There's always something beautiful and new to look at.

Having a calendar for some years now there was no hesitation for the 2024 Paris calendar. It stopped working after a couple of days only for me to find out that the help and support is very poor. I managed to fix the problem myself and then had another fault on day 18 where the Santa in Paris book stopped working. I couldn’t be bothered to try and fix the problem and a waste of time emailing. But then it the same old story you only find out how good the Aftersales support is when you get a problem!!!!!

I've just paid £36 for a 2 year subscription only for the ecard recipient to receive a Jacquie Lawson marketing request to download the app to view the card! Appalling. Card is extremely slow to load, if at all. I feel embarrassed and cheated.

The 2024 Paris Advent Calendar has been very disappointing. Very few of the scene relate to Paris with the majority of the windows being repeats from the Sussex and Edwardian Calendars. Each Calendar has been original until this one so either there has been a problem with this one or the developers have been very lazy. This Calendar has been falsely advertised and customers should have been told that content from previous calendars had been used to allow a more informed decision.

I find the cards are very short. I recently renewed my membership after dropping 5 years ago. Not much thought out into the available cards. They get started and before you know it it's over. The little block for message is plain and unattractive. If I had only known that the company was bought out I would have not renewed. This happens in all types of business. Once a business is taken over the quality declines.

I absolutely love the Paris advent calendar, as does everyone I’ve bought it for.
There is plenty to do for all ages, and just enough , but not too many videos, as the years when there were too many were very disappointing indeed.
I shall definitely be buying again next year.

I have been a JL customer for years and last Christmas my experience was awful - perhaps this was the time that JL was sold. Nothing worked and I sent several messages about it and was assured that the problem was being fixed. It was eventually. This year was not bad except for the Lab running and running and getting nowhere. I allowed my membership to be renewed automatically without a thought, but I don't think I will continue at that price.
The selections have remained static now for sometime apart from an occasional addition and I am getting fed up trying to ring the changes. 2024 is my final year.

I received a digital advent calendar as a gift. For a few days, everything was fine, and I was very impressed with product, lovely images and many fun games and events included.

After a few days, the program crashed. When I looked up what to do, the website indicated that this happens regularly with their product. Red flags. I proceeded to follow the instructions in the FAQ but to no avail, it still won't work.

I contacted the company: an auto reply said to do what I had already done (follow the FAQ) and to reply to that email, and a response would follow within three days. It has now been nine days with no response from the company.

So, more than a small amount of money was spent by the giver, for which I received a tiny fraction of what was promised. Don't waste your money