Jackpotjoy Anmeldelser 

Please please don't use this site! They took double the payments off me when I deposited last week 2 payment for the same amounts serval times. Ive reported it threw the bank. I have also been in touch with jackpotjoy.com to get my money back. Provided all evidence. They keep coming back saying they need more. Even thou I have an email from them last week saying that the money shouldn't have left my account as they were duplicate payments. They took it all. Then today when I still had money on my account I went to take it out and they have closed my account down. So not only have the stole £200 from me they have also closed down my account with money on it because I reported that they done this. Now I'm taken all my emails from them and myself and my bank statements to a higher company and I've made a complaint and this won't be getting left as its theft

I received login cash in the mail turns out to be a headache already logged in on the day spoke to the chat bot now I’m waiting I have no idea if I’m going to get a response or if the cash is going to appear in my balance seems like a total scam

I'm shocked at the bad reviews because it hasn't been my experience. Have been with the site for many years and never had a problem withdrawing or getting help quickly if I need it. Lots seem to be complaining about slots. I play mainly slots and you need to be aware with slots on any site that it is simply luck and the random spin of the RNG. You can play £100 on a slot and not get a single bonus or play £1 and get a bonus right away. They use random number generators. So every spin is decided by this, meaning when you press spin the rng gives you a random outcome. People seem to think they're on a losing streak but this isn't true. Every spin is generated by RNG randomly and its tested from what i can see by independent organisations. So every spin is random. Nobody from a site is fiddling with the slot in order to stop you from winning. The RGNs make sure that each spin is independent. Meaning you have the same chance of hitting a jp or big win on every single spin no matter what has happened before. Think of it as each spin being the very first spin. Hope that clears it up a bit. Doesn't stop me being frustrated or even giving the screen a good telling off sometimes but isn't that part of it all? just don't let it get to you so much that it makes it not enjoyable to play. Don't chase a win thinking you've spent an hour and £50 on a slot so surely it must pay out soon. It doesn't work like that. All I can say is that in the years I've been playing with JJ I've never had any problems withdrawing or getting quick responses when querying something. That is all I can go on.

Sites definitely gone down hill.
There is no fun in the games it just takes the money straight away.

Used to be my favourite site and have been a member for over 10years. Awful now, used to play for hours with £20.00 now gone in minutes with no game play. I did recommend to many but i would tell everyone to avoid now.

It used to be fun — win some, lose some. I’d chuck £20 on and happily spend time placing 50p bets, watching my balance go up and down until I either cashed out or lost it all.

Now? I chuck £20 on and get nothing. The balance just drops straight to zero — not even a 10p win. No excitement, no suspense, just a flat line.

I set myself a limit: I’d keep adding £20 over a couple of months until I hit a loss cap in the hundreds, sticking to 50p bets. Over that entire period, I got just two bonus rounds — one paid £5.50, the other £38.

Most of the time, my balance vanished without a single winning spin.

It’s no longer fun. After 25 years, I’ve closed my account.

BOYCOTT AT ALL COSTS. Hit a bonus at £5 and the game conveniently refreshed and I wasn’t awarded the bonus. Also had £276 in the account and it wouldn’t let me withdraw, spoke to an agent they couldn’t tell me why the withdrawal failed and that was that, no bonus returned either, just read the review this site is a NO GO at all costs

Just a crock of shit-was a good community, but now in ruins

Absolute joke. 120 quid on goonies game and not one bonus nothing. The odd one pound win if that. I would avoid jackpot joy at all costs. So many better and fairer casino sites. Clearly jackpot joy just want to take take take and not pay out any prizes. It's ridiculous!!!!!

So they have technical issues and your withdrawl fails. You’re told to wait 72 to get your money it’s doesn’t arrive you’re told to wait 72 hours from each contact you make with them.
Their issues not mine do I can’t get a hold of my money.
Rest assured if I owed them they wouldn’t wait 72 hours to take it back.
Customer support useless and they “ understand your frustration” your understanding is not producing MY money though is it????
Really bloody annoying
Their payouts lately are miserable they are becoming less and less.
This used to be a pretty good site but now it’s really gone down the pan !!!

Every time you play on the slots it over charges you on each spin. If you keep a close eye you can see it charging twice sometimes for thr same spin. I am now going to delete the app. I would recommend people avoiding this site/app.

An update on my complaint - playing with Jackpot Joy I got a winning of £5000 and thereafter a win of around £300 give or take. Jackpot joy gave me my lower win which was requested after my £5k but held the bigger win telling me I had to do an enhanced verification. Bearing in mind I had this account since 2019.
They told me that I did not pass without any explanation and told me my winnings were void and my account was closed.

After research and digging and doing some investigation it has come to my attention that the law has been broken.

Verification Requested Only After Withdrawal (Breach of LCCP 17.1.1)

Under UKGC Licence Condition 17.1.1, operators must not make the processing of a withdrawal conditional on verification that could reasonably have been requested earlier.

I have now went the full way with the complaints process and now I have a case open with ECogra. I will be taking this the full way.

Do not play if you are looking to have a big win and be paid.

***SCAM COMPANY***
Tried to force me to reactive my account once i requested the account be closed and outstanding balance withdrawn. Would not pay-out unless i reactivated my account. Reported to gambling commission.

£50 went missing out my account tried to contact customer service and they would not resolve my issue and instead closed my account a massive scam

This company is a scam!! Can take money out your account but cannot pay winnings!! Deposited using apple pay and won 2.5k but because it wasnt used with my registered card on my account and used apple pay instead they voided the winnings!!! Disgusting!!

won minor win £48.90 they closed my account and i sent documents they never gave me my money clearly a scam now having to they refuse to give me back my £10 left on account balance after i transferred £25

Signed up to the promo offer bet £10 receive £10 free bet. I never received the free bet so contacted live chat after my qualifying bet settled only to be told I had selected the casino offer instead which was not true. As I didn’t keep a screenshot as proof, I had no evidence so I immediately closed my account. I would avoid this bookmaker.

I play jackpotjoy quite alot.
There is one particular game you should avoid at all cost......Eye of Horus!!!
In the last 50 times I have played at a cost of about £150......my return was about £10!!!
Never play this game......in fact avoid Jackpotjoy!!!

Starts out OK, but takes more and more. Bonus spins, how do you get one penny, 5 times in a row on most occasions? Rigged much? I quit as of today as this has happened way too many times for me. ANOTHER CRAP CASINO, BIG SURPRISE.

Absolutely shocking NEVER EVRER PLAY HERE THERE SCAMMERS WON JACKPOT AND HAD TO REVIEW AND VERIFY MY ACCOUNT TO PLAY AND WITH DRAW THE VOIDED MY WITHDRAWAL AND WONT PAY ME BE CARFULL