Account NumberZ3807299 Enquiry: 11672470 I reported a faulty, sinking mattress in August. It is now October, the mattress is getting worse and is causing me back pain, yet Jacamo still h... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My first time buying from Jacamo and having seen the reviews, I admit I was hesitant. I however, had nothing to worry about. I got quality branded trainers at an unbeatable price. Ordered on Monday ev... Vis mer
Don't bother they offer 30% off but only on full price clothing, spent ages trying to find clothes on this site to checkout and only save £5.00🤦🤣🤣🤣🤣 Really jacamo sort it out are you giving a dis... Vis mer
I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Jacamo is the easy, hassle-free way to shop for menswear. We've got everything the modern man needs, and it's all in small to 5XL.
Kontaktopplysninger
Storbritannia
- www.jacamo.co.uk
2,5
Under middels
6k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 26 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
1st time purchase
1st time ordering with this company and I was very anxious due to all the negative reviews . Evri were slow to deliver but arrived in perfect order. Will definitely buy again.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Rubbish
Rubbish I will never be buying of you again .
You state what customer has brought off you.
Just send a nasty text .
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi Anne,
Thank you for sharing your feedback and bringing this issue to our attention.
I apologise for any distress or inconvenience caused by the communication you received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
DO NOT order from this company
Order was claimed to have been delivered by Evri who just left it on the street and took a photo!!! Jacamo refuse to enter into any conversation other than auto generated responses. Evri are beyond useless and do not want to know either. Don't waste your money on this company, they should be shut down for stealing peoples money.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi Greg,
Thank you for bringing this serious matter to our attention.
I apologise for the distress and inconvenience caused by this situation.
It's entirely unacceptable for your order to be left unsecured, and I understand your frustration with the responses you've received.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Placed an order on the 30th of…
Placed an order on the 30th of November. Received no tracking information - nothing. Spoke to jacamo numerous times who keep fobbing me saying ‘some suppliers don’t give tracking information’. I just want to know where my order is and if it’s even coming. Otherwise I want a refund.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Danielle
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Complete rip off
Complete rip off, my item wasn’t delivered by Evri who have said they returned to the supplier, complained twice and asked for my monies back yet they still keep sending emails saying “We hope your order is to your satisfaction”. This company is now a con, do not be fooled.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Pete
Thank you for the feedback.
I understand the frustration concerning the non-delivery of your item by Evri and the subsequent communication errors regarding your order status. This is clearly not the experience we wish for our customers, and I regret any inconvenience this may have caused.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Absolutely appalling experience
Absolutely appalling experience, ordered a sweatshirt on the website , they delivered a jumper (not the correct item ) , tried again and yet again they delivered the wrong item . Ok tried to call them, 1 hour still not getting through, a online chat is a absolute Joke. so last resort I will email them . Two emails now and not one reply , I tried to do a return but due to returning the 1st wrongly sent item the system will not let me send the 2nd wrongly sent out item .. I STRONGLY ADVICE YOU TO THINK BEFORE YOU ORDER, The worst online shopping experience ever.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Robert
Thank you for the feedback.
I understand your frustration with receiving the incorrect item on two separate occasions. It's disheartening to hear about the difficulties you've faced in trying to contact us and resolve the situation. This is not the level of service we endeavour to provide, and I am deeply sorry for the issues you've encountered.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
My parcel should of been delivered…
My parcel should of been delivered weeks ago by Evri it never arrived Evri said go to jacamo and tell them your parcel is lost Jacamo has no customer service at all it’s now saying the parcel was delivered and they will take my money Evri has not delivered this parcel they marked it delivered at 11.28pm just recently and no parcel or person showed up on my security camera the service between Evri and Jacamo is appalling they need to be closed down
I can see Jacamo has replied but I’m not putting sensitive information on this platform that’s just not acceptable to think in this climate that it’s something you would ask me for
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi.
Thank you for the feedback.
I understand your concerns regarding the delivery from Evri and the subsequent challenge in reaching out to us. It is unacceptable that you have not received your parcel and yet it has been marked as delivered. We take these matters seriously and are here to assist you in resolving this situation.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Worst customer service ever
They’ve got to be the worst company for customer service I’ve ever had to deal with sent 5 emails to try and sort out an issue when trying to use a promo code. In the end I gave up & told them I’d buy elsewhere. Just couldn’t get a straight answer or one that made sense. Won’t be using their site again.
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Lynne
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with our customer services team. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Relentlessly bad service
After Jacamo failed to deliver my paid “next day delivery” order and wasted an entire day of my time, their customer service was dismissive, unhelpful, and incapable of providing even a basic apology. I was told that next-day delivery “isn’t guaranteed,” despite happily charging me for it.
But the final insult came later: Jacamo’s idea of an apology was a 25% voucher for a future order, packed with terms, conditions, and exclusions. In other words — not compensation, not accountability, but a sales promotion disguised as an apology.
No refund of the delivery fee (beyond a token £1), no recognition of the wasted day, no ownership of their poor service — just a cynical attempt to generate another sale from an unhappy customer.
This company does not value customers, does not honour paid services, and does not take responsibility when things go wrong. Easily one of the worst online retail experiences I’ve ever had.
Avoid. Avoid. Avoid.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Steven
Thank you for the feedback.
I have contacted you and asked for further information. Once you have responded with this we will be able to assist you further.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team
They use Evri!
They use Evri!
I ordered from Jacamo on 28th November, Evri had my parcel on Sunday.
The parcel had not arrived by Thursday 4th December, so I contacted support.
I requested that a complaint was registered as Evri have been ridiculous for months now and something needs doing.
After a few hours I received a response which was a template "Here are some things to help and please allow 5 working days".
So Jacamo didn't even bother to read my complaint/request, and then just insulted me by sending a generic junk email.
The package was eventually delivered on Friday the 5th, which is pathetic for a "Next Day Delivery".
To rub salt in the wound, I paid for the delivery.
I don't often order from Jacamo (maybe 2-3 times per year) but I am now considering other alternatives until they get rid of Evri and until they are able to read and acknowledge customer complaints.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Dan
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with the delivery service. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Shocking customer service
Shocking customer service, delivered to wrong address. Along with Evri they make your life hell trying to find it. Stuck waiting in chat for over an hour number 1 in que. Then you get someone and they take 5 mins to send a reply. Wont order again.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Daniel
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your order and our customer service. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Terrible experience 1st time buying and…
Terrible experience 1st time buying and definitely the last. Purchased pair shoes and requested delivery to local post office. They use Evri unfortunately for the delivery. Tracking showed they were unable to deliver it one day. The tracking was never updated and for some reason order page showed they had been delivered. Went to post office to check and they had not been delivered. I was told I would also need qr code from evri to say they had arrived.
Waited week and nothing messaged jacamo and told to wait another few days.
No update so messaged for one. Received an enail to say it appears to be all sorted for some reason even though no change to evri tracking.
Further messages sent to eventually get refund sorted.
To rub salt into the wound they send an email with the following
"Making a false statement could lead to further action."
Unbelievable.
So after a couple of months and collecting another parcel from drop off it appears the items were delivered at some point after i had gone in and checked.
Unfortunately the item would need to be returned by the store. Looks like more an issue with evri rather than jacamo.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi.
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with the shoes that you purchased. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Abysmal - CONMEN
Abysmal. Avoid.
Waiting 2 weeks now for a delivery and they dont give a toss. Why should I chase their piss poor courier?
No communication just a AI email telling me to wait.
These conmen dont care, they have your cash. AVOID.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Ste
Thank you for the feedback.
I am sorry to hear about the issues and lack of communication you've faced with your order, as well as the long wait for delivery. This is not the level of quality or service we aim to provide, and I apologise for the delay in resolving your query.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Went to order a Christmas jumper on…
Went to order a Christmas jumper on 29th November.well inside my credit limit, always paid by direct debit. Been with them a number of years.no problems,then I get an email that my order had been cancelled.plus my credit limit had completely disappeared.with no explanation.my payments are up to date.rang jacamo twice got nowhere no explanation nothing.no response to my email either.so I've cancelled my direct debit & will pay monthly I've always paid well above the minimum payment,now they will get the minimum each month they request.as they can't give me a straight answer & just give me the run around.obviously they no longer want my custom.reason why, I've absolutely no idea.being treated unfairly without knowing why?
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi. Carl
Thank you for the feedback.
I am sorry to hear about your experience and all the issues you've faced with your recent order and your credit limit. This is not the level of quality or service we aim to provide and the delay it is taking to get your query resolved.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day.
Thank you.
Kind regards,
Daniel - Jacamo Team :)
Nightmare company
I placed an order, there was an item missing from the parcel with a note to say parcel to follow for the missing item. I waited the required amount of time for the missing item to arrive, logged on to my account only to see they've cancelled the item without any communication whatsoever but have still taken the money from my bank account. I emailed them, they recommended chat support for urgent queries. I did this, waited half an hour to be first in the queue, waited as first in the queue for forty minutes, then their chat support closed without ever getting to chat with anyone. I had problems when I placed an order a year ago but just thought it was a one off. I hadn't placed another order until this one and having problems again. Honestly don't waste your time, they're a nightmare to deal with, contradictory and unreliable, basically the most abysmal customer service I've ever encountered in my 56 years on this planet.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi,
I am very sorry for the inconvenience and frustration caused by the missing item from your order and the lack of communication regarding its cancellation.
This situation falls short of the high standards of service we aim to provide. I understand how disappointing this experience has been, especially given previous issues.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Very very poor customer service
Very very poor customer service. I paid extra £6 for next day delivery and it didn’t come the next day. When contacting them they wouldn’t even refund me the delivery cost they just said they’ll give me 5% off next order. Then when I ordered some more stuff again for next day delivery again it didn’t come the next day. What a waste of £12! And they won’t even refund that delivery cost when they failed to deliver next day. Won’t be shopping from them ever again!
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi Khadija,
I'm sorry to hear about the repeated delivery issues and the disappointment with the service regarding your next day delivery fees. This is not the level of service we aim to uphold.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
5 out of 5 - had no issues
despite seeing most peoples negative reviews i actually ordered something from here a pokemon ETB i had no issues if anything it came way quicker than i thought had no issues with them at all. Will be ordering from them again sometime
5/5
14. november 2025
Anmeldelse skrevet uten oppfordring
Trying to return
Trying to return. No qr sent and no way of finding a customer service number or chat.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi Eira,
I am sorry to hear about the difficulties you have had with your return, I understand your frustration regarding this.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
paid for next day delivery a suit for a…
paid for next day delivery a suit for a funeral, should have arrived on Weds but got an email from evri to say sorry but wouldnt be delivered but come by 9pm next working day nit now saturday and it is still not here and no further communication at all. Customer service offered 25% off next order…i just want to receive this order!!
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Jacamo
Hi Sally,
Thank you for reaching out and sharing your experience during this difficult time.
I am sincerely sorry for the inconvenience and added stress caused by the delay in receiving the suit you need for a funeral. This is not the standard of service we aim to uphold.
So I can look further into this for you, I have asked for some additional information, please do confirm your full name, full address, account number, mobile number.
I do hope to hear from you soon to look at getting your query resolved.
I hope you have a lovely rest of your day!
Thank you.
Kind regards,
Abigail - Jacamo Team :)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.