The Island Furniture Co Anmeldelser 

251
TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

My home is a large Victorian era house, and finding furniture that doesn’t lean too heavily into “antique” or overly traditional styles can be a real challenge. After a lot of searching, I found... Vis mer

Vurdert til 1 av 5 stjerner

DO NOT PURCHASE From this company!! No warning on website about 2 month lead time! Over £900 for a chest of drawers that looks miles cheaper than ikea stuff (and that’s doing Ikea an injustice). Made... Vis mer

Vurdert til 5 av 5 stjerner

We were looking everywhere for a mid-century design of dining table and chair set and couldn't find anything. On one of our google searches we came upon the Malmo range from Island Furniture. We or... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fast delivery and the items were well packaged.The drivers rang ahead and kept me updated on the delivery time, so everything went smoothly. The bed and bedside cabinets are lovely—very pleased with m... Vis mer

Informasjon om virksomheten

  1. Hagesenter

Opplysningene stammer fra ulike eksterne kilder

Island Furniture Company supplies mahogany furniture, desks & sleigh beds in UK, french style furniture, willis & gambier, louis philippe furniture.


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

251 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,6

Alle anmeldelser

(251)

8 anmeldelser i de siste 12 månedene

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Vurdert til 4 av 5 stjerner

Can't believe I didn't find this…

Can't believe I didn't find this website when I was looking for throne chairs before the lockdown. We just had 2 throne chairs delivered in time for our first wedding this season. The quality and service is 2nd to none. Will definitely be re-ordering from this company.

6. september 2021
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Great to hear the throne chairs arrived on time for your venue. Thank you for the order

Vurdert til 1 av 5 stjerner

Appalling

Appalling. I ordered a desk, waited months, and was told the supplier "had it on back order" (whatever that means). I eventually lost my patience and asked for them to simply cancel the order and refund me. That was over a month ago. I've not had any update, and am still a few hundred pounds of out pocket. Also furious.

3. september 2021
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Svar fra The Island Furniture Co

Hi Dale, the refund has been done as agreed and when the order arrives into our warehouse on Sept21 we will ring you to arrange delivery - Thank you

Vurdert til 5 av 5 stjerner

Good service and quality

Great quality item. Very impressed with the high end polished finish and upholstery, I ordered the Throne chair in mahogany wood. Took longer to arrive but was worth the wait. Would use again.

5. august 2021
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Thank you Willie, great to hear everything is to your satisfaction

Vurdert til 4 av 5 stjerner

I bought the partner desk in solid…

I bought the partner desk in solid mahogany wood. It is just what I wanted to store my documents in. The quality is very good and nicely finished.

3. august 2021
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Thank you Santinder

Vurdert til 4 av 5 stjerner

What an amazing service

What an amazing service - thank you!

I ordered the Telephone box drinks cabinet last week and was a little unsure as not seen/heard of the company before ... they completely understood and went out of their way to make me feel at ease!
the cabinet was shipped and arrived within a week of ordering a great service

Thank you!

16. juli 2021
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Thank you Emma, great to hear you are happy with your purchase

Vurdert til 5 av 5 stjerner

Exactly as expected and lovely quality

Exactly as expected and lovely quality. I got my Eloise sleigh bed delivered by 2 very helpful drivers who brought the item upstairs for us. The design is exactly as the image on the website and am very happy with the item.

3. juli 2021
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Thank you for the order Emma. Great to hear everything is to your satisfaction

Vurdert til 5 av 5 stjerner

I have my delivery today the bed is…

I have my delivery today the bed is outstanding quality waiting time is very very long but this worth the money in every meaning very happy with my purchase.

29. juni 2021
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Thank you Ally for taking the time to write a revew

Vurdert til 5 av 5 stjerner

The service was excellent

The service was excellent, all done on-line , no problems at all and fast delivery. I am pleased with my furniture and with this company , would use again.

26. juni 2021
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Thank you Folashade

Vurdert til 4 av 5 stjerner

Good service

We like the furniture and the speedy delivery , good service from start to finish

22. juni 2021
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Great to hear Ben

Vurdert til 5 av 5 stjerner

Great service

Just had my 2nd throne chair delivered by two of the nicest guys. They took all the packaging off outside and positioned it in my shop where I wanted it. Great service

19. juni 2021
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We will let the warehouse staff know your appreciation- Thankyou

Vurdert til 5 av 5 stjerner

We had an issue with a hinge on the…

We had an issue with a hinge on the door of the telephone bar we bought - we only needed the hinge, but they replaced the whole bar straightaway. Excellent service, would recommend.

15. juni 2021
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Thank you Nigel, good to hear everything is to your satisfaction

Vurdert til 5 av 5 stjerner

A happy customer

It is hard to fully appreciate how something you buy online will compare with the reality. We spend a nervous couple of months waiting for our bespoke Chantilly wardrobe to be made. Our expectations have been surpassed and we cannot find fault. Absolutely beautiful piece of furniture delivered by a professional team . a happy customer

8. juni 2021
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Thank you Susan , we will pass your comments to the warehouse

Vurdert til 5 av 5 stjerner

Great product and fast delivery

Great product and fast delivery, but unfortunately the furniture that we ordered did not fit in the space that we wanted to use. Customer service were very good , the return was a no hassle experience and we had our refund straight away. Highly recommend.

4. juni 2021
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Great to hear Karen

Vurdert til 2 av 5 stjerner

Matter now fully Resolved Abysmal service and Zero Customer Satisfaction

This matter has now been resolved to my satisfaction with a full refund. Thank you

We ordered a butcher’s table for our new kitchen back in March. We paid £600 and there was no mention that the item wasn’t in stock. We waited and waited and waited, but it didn’t arrive and every time I emailed, I was told, we will look into this for you and get back to you by the close of day.’ No one ever did. I called the company three weeks ago and was told that the item was coming in the following week and would arrive with me at the end of that week. It failed to materialise. I’ve just emailed again to be told it should be in the warehouse in ten days! Three months after I purchased it! I have repeatedly requested a refund as is my right but this is being refused. I have explained I need the table for storage and functional purposes and will now need to buy one elsewhere but still the company continues to fob me off, ignoring all my requests to refund me or to at least call me. This is abysmal customer service and is causing endless stress. This is an expensive item and I have been shown no consideration or respect whatsoever. I have now contacted trading standards who have advised I am entitled to an immediate refund but the company refuses to communicate with me unless it is to fob me off again! Deal with this company at your peril

2. juni 2021
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Lisa, which butcher block have you decided on, we have only limited stock of the 2 drawer item so pls email us or ring the office - Thank you

Vurdert til 1 av 5 stjerner

Used furniture delivered…

I bought a lot of furniture from this company last year and l thought they were excellent until my last order.l ordered a chest of drawer and mirror all in all including shipping was about 1000£,in February this year.My Furnitur e arrived yesterday 27/5/21 overdue the estimated date .I was horrified to what l saw, second hand chest of drawer with wear and tear cracks and visible signs of use.I rung the company several times yesterday and today -sent emails with pictures of the furniture to no avail.l m hoping this will be rectified as soon as possible

28. mai 2021
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Dear Jaquelyn, The furniture is not second hand. Pls note our furniture is made from solid wood and we usually do not colour the inside of the frame. The inside of the frame will be natural wood colour which is our standard production. Regarding the swing mirror not holding in position, if you tighten the butterfly bolts on the back of the frame this will secure the mirror in position. However this is designed to only work about 25-30 degrees off centre. Thank you for the order

Vurdert til 4 av 5 stjerner

Satisfied customer

All my order has now been received. We are very happy all around with our purchase the only thing it was a kerbside delivery and we struggled to get the items into the house. Other that the furniture is finished beautifully and well worth the wait. Would recommend this company.

28. mai 2021
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Thanks Georgina for the review

Vurdert til 5 av 5 stjerner

Elise sleigh bed

Our beautiful Elise sleigh bed arrived last week. It’s absolutely fab, lovely fabric and finish. Would recommend Island Furniture Co

20. mai 2021
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Great to hear Susan

Vurdert til 4 av 5 stjerner

Thanks guys for getting the Throne…

Thanks guys for getting the Throne chairs on time for the saloon opening tomorrow. I would have given 5 stars if they took away the packaging !!! Anyhow will be back when we open saloon no 2.

16. mai 2021
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Thanks James

Vurdert til 1 av 5 stjerner

Avoid! Shocking post purchase customer service

Shocking experience. My bed broke as the bar supporting the base was too short and barely reached either end, thus snapped. I contacted them on several occasions by phone and then by email. They ignored my messages for months, only replying when the 12 month warranty was up so they didn’t have to deal with it. It is impossible to speak to anyone from customer services- they take messages that are never returned.

12. mai 2021
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Svar fra The Island Furniture Co

Susan, the centre post is made quite strong to support standard weight and we have had no issues with the design. You have had the bed for 18 months and we explained our return policies and also if you wish to send someone to our warehouse to collect a new item foc , one is available - Thank you

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