Hastings Insurance Services Ltd Anmeldelser 

I received my car insurance renewal from Hastings.Not only do they NOT give a refund because of lack of use for the 6 months during lockdown,despite other firms giving discounts ? but they want an additional £170 pounds making a total of over £600, thats an increase of nearly 50%???
I obviously wrote and complained. All they could say was well your car has to be insured if it,s on the road, and of course NO MENTION WAS MADE OF THE JUSTIFICATION in raising premium 50%.
A complaint to the Ombudsman, is in the pipeline. They are just an arrogant money grabbing firm, due to that they could even be American owned.
!! New policy with AXA £376, almost HALF of what these daylight robbers want,

OMG if only I had checked Trustpilot before!!!!
Used a comparison site as my car insurance was due, the comparison site asked what mileage I did last year, I completed as per the MOT however as with a lot of people the mileage was much less than expected so I selected when purchasing the policy 8-10k, being hopeful. I also clicked on the incorrect NCB stating 3 instead of 4, Low and behold they increased the premium by £96.99 for amendments then a £30 admin fee. Call centre staff most unhelpful. thank god I was in 14 day period and they only charge £20 for set up, thank god I got out now as reading some other peoples experience if I was unfortunate enough to really need them they are appalling to deal with.

Enough said!

It's impossible to cancel the current policy. I sent them an email through a form found on the web (hidden from the account website) and cancelled my DD. Very underhand.

I insured with Hastings Home insurance and had a bad leak in my cellar at 7.30am in the morning. I rang them up for help and was told the offices didn't open until 9am and I would get a call back. No one bothered until Wednesday afternoon obviously by this time everything was sorted and paid for by myself. My renewal is up today and I have rang to cancel the policy and I was asked why by Mohammed and I told the above story and he said well I am sorry to hear that and I have cancelled your new policy and hung up. No manners whatsoever but true to form. I will never insure with these clowns again. Beware!

I am a 63 year old disabled and retired male with FULL no claims, a clean driving licence, and drive no more than 30 miles per week (if at all). For reasons best known to themselves, Hastings decided to increase my renewal quote by £40 -which is a lot of money to me.

Having FINALLY managed to speak to a human being (lets blame everything on Covid as usual shall we) they were unable to offer any explanation whatsoever, save to say "possibly inflation". Yeah right.

Having gone through my details (which were already known to them) the agent miraculously managed to reduce the quote by £20! See what you can do when you actually try Hastings??

I will not be renewing with them out of pure principle as I consider that to be a very shabby and underhanded way to treat a loyal customer. I have also beaten their new quote without any difficulty whatsoever.

Beware of these con merchants and CHECK your renewal quote. Shame on you Hastings!!

Bad and Ridiculous customer information services and unacceptable service charges (how bad companies withdraw money from their customers). Do not recommended you buying any insurance from this company.
Rating: negative 10

My insurance premium with insure pink went from £682 to £944 apon renewal, saying "You have made changes to your policy", so I called them to ask what changes I had made, they could not tell, they could to tell why I had not been able to register to my online portal for 11 months, they could not tell me why my monthly payments from £80 to £70 to £50 to £16.

I spent over 1 hour on the phone to them, with most of that time being on hold, and after all of that they gave me a new quote of £682.50, all-in-all you are not a good insurance company, and thanks God I did not need to make a claim with them, plus I have now have 10 years NCD but they only give discounts up to 9 years, I would not recommend this company and I will not be renewing my policy with them!

NOTE:

My insurance number is: XA20000856642
this is so they can't say, "We have not record of you"

Last year went with Insure Pink which is a subsidiary of Hastings Direct, previous year I had actually been with Hastings but they added £250 onto my renewal, so went with Insure the Pink for last year, the amount of documents they want you to scan & send is crazy, V5 docs both sides, licence both sides etc. Did all that as they were cheap, came to renewal & they added £300 almost onto last years premium, bearing in mind on both occasions nothing was different from previous year. I didn’t have any issues or hassle, cancelled the auto renewal explaining why and that was it, so pretty decent, cheap insurance for 1st year but don’t expect the same for the 2nd year. Saved £225 by switching. If your happy with sending copious amounts of paperwork to them they are a decent company 1st year only & their premiums aren’t too bad either. Would I go back? Maybe next year depending on their quote for a “new year”

I hope you read this before deciding to use Hastings/InsurePink
I didnt check this site first, and I now regret it
Insure Pink was among the cheaper options - not *the* cheapest (from 'GoCompare' comparison site) - but they give a donation to breast cancer charity, which helped me decide to use them
They contacted me and asked me for a lot of details which I have never been asked for before - including all 4 sides of my V5, proof of NCB, pictures of front and back of my License *and also* a code from the DVLC to check my License
I was able to supply all these, but it was a pain in the backside, when I have never been asked for them before

They found out I had made a small mistake with the date of purchase of my car (I had put March 20xx and it was actually April 20xx) and also the date of the one single claim I had in the previous 5 years. I had put the wrong Day (correct month and year, just a day out)
these actually make not one single iota of difference to the car..... they make no difference to my NCB status (the claim was on a protected NCB)..... they make no difference to the overall value of the car
.........overall they make no damned difference - EXCEPT they add another £30 to the cost of insurance to 'alter the details'

I have been with several insurance agencies over the years, and this is the first time I have had this sort of problem with any agency............ Just wish I had gone with Churchill now

Sent all docs THEN ASKED FOR V5/BOTH SIDES OF DRIVING LICENSE/GOVT CODE FOR THEIR ACCESS TO MY DETAILS/COPY OF NCB!!!!! Phoned them and said I had NEVER EVER in 45 years had to provide all this!!
Sent these and they told me they were not in format they could read!! They needed it in PDF.
I planned to find docs again/scan/copy/convert and email on reciept of friends email with instructions to convert that night. THEY HAD CANCELLED THE POLICYwithin 30hrs!!!
charged me £123 for the priviledge
INSURE PINK---HASTINGS AVOID!!!

I write a review the other day about Hastings insurance they sent me an email back saying I still need to pay the £105.00 that they put on to me because they said they never got March payment witch they did I have the proof it was payed now they have told me if I don’t pay the £105.00 they will send my detail to credit company and they would charge me another £25.00 for it

I amended my policy to change the amount of no claims discount I was allowed and accepted the £12 admin fee back in January 2020. I am a named driver and my daughter is the main driver. I am the payee.
I've just received an email on 2nd March 2020 to say they will charge my card another £30 on the 4th March, just 2 days notice with no explanation!
Today, 3rd March, after going through the very annoying automated messages that go on for 3 minutes and having to choose many options that seem to go only to the next message I sat in the queue for a further 5 minutes to talk to an advisor.
The advisor put me on hold then told me he cannot discuss this charge with me, only with my daughter who is the main driver which is very frustrating yet when I called and made the change back in January that was acceptable.
By the time this is resolved they will have taken £30 from my credit card which I have very little control over.
I will not be using this company in the future even if they might be one of the cheapest on a comparison site - any perceived saving is not worth the hassle.

Oh, where do I start?

I had my renewal come through and it is the first time I've ever had to contact an insurance company to say I want to cancel. So I rang them, cancelled it. They still tried to take payment from me even though I cancelled my direct debit just to make sure no payments were taken. Payment failed, I recieved an email to say it has failed and a £12 fee has been added to the cost that will be taken a week later. I rang Hastings, explained how I had cancelled. The girl went off to listen to the call where I've cancelled, I then had emails stating this was done.

The following day I get an email to say I owe them £470 by end of the month and if it isn't paid, it will be forwarded to the debt collectors. Again, I phone them. They then tell me this is probably just the system catching up and to ignore the email - enough to give anyone a heart attack. They then tried to tell me that I owe the money for this coming years policy (I cancelled?). And then it changed to me owing it for last year - well if that was the case, why did you keep me insured? Whilst I tried to explain that all payments were made, etc. I had another email through to tell me I now have an outstanding balance of £95. Okay, so now what is outstanding? £470 or £95?. This time I went on live chat as I was sick of being on the phone to them at this point whilst they're sitting within a office that gives off the sound of white noise. So, live chat...... basically the same as what happened on the phone but I owe nearly £600. She took it to a senior member of staff. She came back and said to ignore the emails, it can take up to 24hrs out for the system to update. Don't worry, she said.

4 hours later, I get another email. Confirmation of my policy being cancelled and my outstanding balance is £0.00. I then stick into Google "Hastings insurance reviews". WOW! Turns out I'm not the only one who has been on the receiving end of this. The EXACT same thing has happened time and time again which made me think back to a message on live chat that said "this is a rare problem". Is it? Because to me it sounds like a scamming party where you send these emails, make people panic so they just pay it when realistically, they don't actually owe a penny.

So now, whoever is reading this, your guess is as good as mine. We will see what happens tomorrow and Friday. My last correspondence to them was "can you confirm my account balance is zero". Let's see what the answer is. Seems to me that different members of staff see different things on that same account.

I've seen they have another insurance company called InsurePink - we will avoid that one at all costs too! Whatever it may be about.

Anyone reading this who is experiencing the same problem, I hope it gets sorted for you ASAP. Not only are they breaching your personal data, seems they are keeping your bank details to take payments too! Illegal? Definitely.

I've insured with them a couple of times as the range of cover seems attractive, never had to claim .
But twice and I think 3 times I have had to complain because they have tried to charge cancellation/ amendment fees, once when someone told me on the phone i would not then claimed they hadnt ( a nice lady actually listened through the message after complaints already had and said it had not been said, she heard it and refunded it, once where the adverts said 14 days free cancellation and they tried to charge it to me, now I am coming up to renew end of year, rang up and said I did not want it as not living there, they said, aha, thats a cancellation now we will charge you £35 and take you to court if necessary to get the £28 back . They are obsessed with trying to catch customers on cancellation and amendment fees so factor that in if you decide to use this company . Churchill so much better and more flexible, you will save money with them )(and your health!) in the end see my review on them. Also known as Hastings Direct same parent company - odd that the reviews on that are generally positive whereas these are negative, but the same company.

Been with them for 7 years via direct debit. Not a problem. Then this year they write to me saying they won’t offer me a direct debit because of the underwriters. No other reason. Went online and switched no problem. Never again Hastings. Dreadful agents on the phone also.

Absolutely disgusting service from Hasting Direct! DO NOT use for car insurance! Tried to update my proof of no claims discount, have sent the letter of proof multiple times since starting my insurance as an attachment by email and had no reply. I called them up to ask why they haven’t replied and they said they had received it and it was on my account and I should have had a reply but I hadn’t! Well then why haven’t you updated it the last 3 months or contacted me ???They wanted me to start a whole new policy to change this and pay an extra £200!!! Apparently they can’t update a number on a bit of paper! I’d understand an admin fee of say £25 but a whole new policy for an extra £200, absolute joke! On the phone for over an hour with no result despite having proof, having sent it months ago, no help and basically displaying false number of no claims despite evidence!!! Further to this rang them back again after putting in a official complaint to be told the same rubbish again! It says on your website ‘ changes required because your disclosed policy information was incorrect’ -£30. I’m not trying to change the price, I’m simply updating my information correctly! I can see on other reviews that you have only charged people £30, yet you are trying to say I have to start a policy and pay £200 more!!! I’ll guess I’ll be continuing with Financial Ombudsman service.

Can’t get through on phone, web chat doesn’t work and no options to cancel policy on the web portal. Spent 30 minutes on hold. It’s just not good enough! I feel sorry for the customer facing staff who have to deal with the frustrated people who are just trying to get through!

Been with Hastings insurance for over 15 years no issues until now, my husband has ended up with 6 points phone related(ok was his fault using as a sat nav) come to renew but wont renew business now lost

Disgraceful the fact that Hastings direct also put on a pretty front. check the small print on comparative website before you buy. Insurepink are a prime example of something that is prettied up to sell to those that may have a compassionate nature and want to contribute to a good cause.
Do not be miss led by this bunch of what only can be described as non-transparent's.
My intentions were to change my policy to Insurepink, I tried populating the application online but for some reason it would not accept my door number therefore, I was prompted to phone them. The call centre operative confirmed that this time they would waiver the £25 admin fee as the system error was on their side not mine. (What £25 admin fee?) When I asked where the call centre was based, the operative with the broad South African accent, took her time responding to my question (which I asked 3 times), why? The call centre is based in South Africa. It appears, in order for anyone wanting to insurepink over the phone the application would truly be costly with all the "add on's" as you go along. I have also had dealings with Hasting's direct in past and they have proved to be "harassing bullies" that tend to treat customers as if all were criminals.(see previous review for Hastings Direct) Be careful when looking on comparison websites as the top providers tend to be under different name but still under the banner of Hastings Direct.