Hastings Insurance Services Ltd Anmeldelser 

Do not go anywhere near Hastings Direct! They cancelled my insurance because a stupid sticker for the car was not activated - in large part because they didn't send it to me. The cancellation was advised by a letter dated 3 Feb 23, notifying immediate cancellation on that date. The letter arrived today, 9 Feb, meaning they deliberately had me driving without insurance for 6 days. Why on earth didn't they call me, they had all my details. I called them and they couldn't care less. Please, for your sake and anyone you bump into, do not use Hastings - what disgrace. Please spread the word.

Diabolical to deal with when you dispute fault, like getting blood out of a stone to have them look at proof, respond and pay out even half the private value of your car. Glad to be rid of them after months of pressing emails and phone calls. Not worth your mental health.

Got a message to say that a payment had been missed. Had to call my bank who then told me to ring hastings as the money hasn’t been requested hence why it’s not gone out. Then I called hastings and they told me that there was a system error and they’ve refunded Novembers payment and that I would need to call them back up to pay this back again or they will cancel my insurance. As well as this I’ve been charged a late payment fee for no fault of my own. So hastings mess up and make their customers do the work to get the money back to them, instead of just saying ‘it’s our mistake for the sake of £64 we will take the loss’. Won’t be a loyal customer and will be moving when my insurance runs out. Poor customer service who don’t look after their customers.

Stay well away from these scammers. They will renew your insurance at high rate automatically without agreement and charge cancellation fee thereafter. BIG mistake going Pink Insurance

Do not get any type of insurance from this company or any sister company of them they maybe a bit cheaper but it will cost you more in the long run. STAY WELL AWAY for your mental health...* I will say the guy I spoke to at customer service was helpful *

Worst insurance company ever. Avoid Hastings for your own sanity. I called and cancelled my insurance policy with them , however they lied and said it wasn’t cancelled so they could continue to charge me. I made a request under subject access and requested for my telephone conversation, they sent the recording to me and it was clear on the call that my conversation with them was to cancel my insurance. I lodged a complaint with the financial ombudsman and they found in my favour, however hastings said they would not accept the financial ombudsman’s decision. I was about to take them to the high court when all of a sudden they finally conceded defeat, accepted the ombudsman’s decision and cancelled the insurance. Awful awful company, just avoid them.

Worst company. (The insure pink branch) Their call centre located overseas is full of incompetent, rude, catty women. They do not communicate effectively at all. When they do manage to talk, they are so rude, frustrating and unhelpful. Glad I've left the company. Quote me happy have been fab! And super cheap if you go through compare the market, however I haven't had any type of claim (hopefully don't have to) so I can't give a competent review yet but so far so good 😊

Wors Insurance Company. Customer service do only mistake, they change mine every phone call , they don't know what they are talking about.
Want extra money for nothing. NEWVER AGAIN.

Website doesn't work as you can't login to your account. Phoned to cancel policy, been on hold for 30 minutes already. Still waiting to be helped. Within the cooling off period so no ways I'm letting this one slide. Not worth setting up a policy with them.

One of the worse call Center experience should you need to call them. Based in South Africa where lack of Monitoring allows for 20min plus wait only to speak to a Agent who puts you on hold and then back after 5 mi to tell you he need to put you back into the Teleline to wait for another 20 min. That’s 40 minutes wait bad experience. Best advise to have to post monitoring in your call centres where agents are listen in to their calls and saying fake stuff should be dealt with sacks. System down put you back in line speak to someone else their system is fine 🧐

Spoke to a lady today and she was so so lovely My mum has died and she wanted to know that I was okay more than about the policy I cannot thank Hastings anymore supported Brighton I will make brighter my second team and lots of love to the lady

Wow!!! Horrific experience. Never again will I use a comparison site to find cheap (ish!) car insurance. Heaven knows what it would be like in the event of a claim!
The first policy we took out, we had to cancel within 24 hours due to a last minute problem with the car we were buying. £20 "arrangement fee" taken from first payment refund. Ok fine, lesson learned!
We immediatly set up the same level of cover but this time with the "insurepink" arm of Hastings (The first having been Hastings Premier).
The app and webpage were down, we had no way to check the purchase and confirm the policy documents for more than 24 hours. Quite alarming.
Then we receive a rather unwelcoming email asking for more information about the named driver, occupation etc, which should have been asked in the application, as well as for proof of no claims.
The email threateningly made a really gleeful point of all the extra charges Hastings/insurepink was eager to charge for any changes made to the policy - for information you should have already asked for, or should we have the cheek to cancel??
Not at all happy with this, we replied to the email with the requested info and expressed our dissatisfaction with the awful customer experience so far.
Two days later another rather generic response asking for information and email listing the fees.
We tried to get through by phone on the number given using their automated system and our policy number was not recognised, so we telephoned the sales line to try and get to the bottom of the situation. Part of the query was who's no claims discount it was on the policy, which admittedly we were confused about, having had a joint policy and no accidents for years! Basically we were encouraged to commit, in my opinion, fraud, by changing which of us was the named main driver in order to use the no claims bonus built up by one of us in out last policy. Looking in to the ins and outs of car insurance, I read this is known as "fronting" and is illegal?
Anyway the main point here is just awful customer service, terrible admin, really unfair charges - all leading to a stressful time.
Very rarely are such bad reviews as this warranted, but this company had two opportunities when we contacted them to put this right.
Companies like this perhaps use all of these extra customer fees to pay to be listed by these comparison sites?
By the end of this we will have paid about £65 in fees for the pleasure of this experience!

Called Hastings today to add a something to a home insurance policy. They said they brokers won't insure it and they were cancelling the whole policy the same day! I wasnt allowed to insure it separately elsewhere, no, it's an "all or nothing" policy, increases risk to the house, so the contract gets cancelled immediately. So I have now had to spend the afternoon arranging insurance to start immediately. Would not use them again, how can that be acceptable??

Wont honour a quote given only 12 hours previously. In that time the price went UP by £84. If they cant be trusted to honour quotes i guises they cant be trusted to honour an insurance policy.

Company will cancel your insurance policy without sufficent contact leaving you vulnerable too fines and a drivng ban also threatening your livlihood if like myself you work in transport.

This company are disgraceful and their customer service is dreadful, will not renew with them ever. My experience is similar to the others here (too long to go into) but lets just say too many loop holes to escape payments on claims!!! DO NOT USE THEM

I am shocked that this company has threatened me with debt collectors if I don’t pay another £570 in the next 2 days. I received a letter today for this which £570 more than the agreed quote.
Worst scam ever!!!
AVOID AVOID AVOID

Currently insured and had an accident.

Got through by phone after on hold for a long time.
Call got cut off and I couldn’t get back through and no one tried to call me back.

Logged the claim online instead - still same day.
Been waiting for someone to call to acknowledge.

Next call I received was today - 5days later - from enterprise rent a car saying they will provide me with a car while mine is being fixed - but told me not to hold my breath as the garages Hastings use have 6-8weeks wait time.

I’ve received a text from the garage to call them and book in and can’t get through- makes you wait for 40mins in queue and then just goes to answer phone.

Cannot get through to Hastings, the garage or the claims line to discuss.

In the meantime the person who hit my car has logged with their insurance and they called us within 30mins to offer their support and have our car collected right away!

I won’t be renewing with Hastings next month when the next year is due!

Everyone thinks Hastings is great…. From reading other reviews this is because people have saved money from switching BUT…. Let me tell you CHEAPER IS NOT BETTER.

There’s a reason they're cheaper than other insurers and you will find this out if you decide to take a policy out with them.

If you don’t ever end up involved in an accident and never need to speak to them then you are fine BUT if you ever need any sort of help and support then you may as well forget about it!

I had a car crash and they promised me the process would be stress free, they would deal with everything and that I had nothing to worry about….. WRONG…. I made over 20 calls to Hastings and was passed around to every department, I’ve sent over 50 emails and raised 3 complaints ….,I’m even at the point now where I have referred it to the financial ombudsman service for them to step in as the company is a shambles.

Majority of their staff are unskilled and have no idea, they don’t know how to resolve problems and have no customer service manner… they don’t call you back for week on end and will never support you with anything.

My car went to 2 garages and then was even lost at one point before I waited weeks for a reply about any repairs…. They use companies such as Enterprise which again are an absolute joke.

PLEASE don’t make the same mistake as me going for the cheaper option because saving that £20-30 a month won’t seem worth it when you have any issues.

I asked this company several times to change my name on my policy after I got married, and it was never done. I needed my No Claims Bonus to support my new policy in my married name, and I am now having a headache with the new insurance company about my name. I had used this company for several years - it's unlikely I would again.