Hastings Insurance Services Ltd Anmeldelser 

Terrible service would not recommend
I called to cancel the policy as had sold the vehicle and was not replacing . No longer need two cars and as pensioners money is tight .
I was absolutely disgusted to find that I was going to be charged 45.00 to cancel This is shocking I do not need cover and could not leave as the purchaser would not be able to insure. I wrote an e mail complaining and just recieved a standard response stating tough basically those are our terms terrible will not recommended and not use again .
I do not think it is my responsibility to pay for your staff and contact centre that is your responsibility as a company
I am disgusted at your reply and the lack of compassion I explained why I had cancelled and it was not just because I had changed my mind it was because I no longer own the car and had no other choice but to cancel

Hastings are big time swindlers, stay away. All they want is to rip you off. I got my car insurance by paying it in full, but then they started charging my card without asking my permission for imaginary things like what my profession is or is not, which had no bearing on the car insurance at all. They then harrassed my by phone and e-mail for imaginary accidents trying to dupe me into admitting incidents that never happened. Since I had already paid in full and on top of that they charged my card extra for imaginary things, I didn't cancel at the time lest I lose the money as they would never refund. When time came for a renewal, I got my insurance with another provider, then Hastings started again harrassing me to admit to imaginary road incidents. STAY AWAY BIG SWINDLERS.

This car insurance broker is scam. Because in 2017 my car is ramed by uninsure and stolen car, in which it repaireable but that decided to write off and auction my car. The person bought drove through Dartford bridge crossing which photographed and they send a fined notice under my address.

Car insurance went up a huge amount (I know an increase was expected, but it went up by 60% with 3 years no claims, no accidents and no changes of details or circumstances) When I rang to question this, the customer service agent first told me a 40% increase was usual (which seemed to prove my point), and then ran a new quote for me and said the price had gone up so she would be increasing the quote by £30! Very disappointed that the company withdrew their original quote, and I was in a worse off position after contacting customer service. Decided to leave the company after that and have found cheaper car insurance through Admiral. I understand a price increase but the increase was higher than the approximate 40% others have experienced and to increase it further whilst on the phone disputing the original quote was unacceptable to me.

Frustrating that they don't let me cancel online. Had to endure a long phone call to do so

They need to communicate with customers We had intimidating e. mail to say we owed money when we never even renewed our house insurance We tried to e.mail and phone but gave up .Now we have had another e.mail to say we owe £8.20 No idea why ..

After buying car insurance, didn't feel comfortable after reading all the negative reviews. Called and cancelled a few days later and Devan was extremely helpful and polite. Initially gave this a 5 due to the ease in cancelling but just found out they've taken off £20 to cancel, despite it being within the 14 day cooling off period. This is now changed to a 1 star. Really glad I didn't go with them.

I had a very negative recent experience with Insure Pink (I.E, Hastings). Having been with Hastings Direct for the last few years, they refused to offer cover on my replacement hybrid car and then expected me to still pay the £20 arrangement fee, despite only insuring me for 3 weeks and me having to cancel purely as they were unable to provide cover on a replacement car.

When making a complaint, they still didn’t upheld my complaint, which seems a complete unfair fee for cancellation of cover in these situations. Whilst they still refunded the arrangement fee as a ‘goodwill gesture’, I wasn’t happy with their policy. Why doesn’t a massive insurance provider such as Hastings not cover hybrid vehicles, especially when the world will soon be hybrid and EV vehicles only!

Don’t be drawn in by price, as there’s a large chance they’ll stitch you up if you ever decide to go for a more environmentally friendly vehicle! Steer well clear.

Please think twice before you go with Hasting ,i had 2 policies with hasting , one of them expire last night , about 15 days ago hasting sent me a quote which is way expensive so i ignored and go with other insurance company.
last night they took money according the quote they sent me without my permission and when I call this morning they charge me money for it . I did not ask for renewal and how come they use my bank information without my permission ?
when I spoke to customer service , she was very rude and say I have to read all the document including marketing document they sent me . probably she forgot that I m a customer not a slave.
you have been warned.

Received an email today to say I allegedly cancelled my own car insurance TWO DAYS AGO. This was not me. When I called in panic explaining I never cancelled anything they tried to insist I did. I have now been left without car insurance while they investigate and listen to whomever called. How this has been mixed up and able to happen so easily is terrifying. They are not fit for purpose as if I was in an accident over the past two days my family would be in financial jeopardy as they don’t have the correct systems in place that these things can happen so easily. Will be going to the ombudsman for gross misuse of data.

I had a small accident at the beginning of August 2023, made a claim for repairs and I am stil waiting for said repairs (28.12.23), unfortunately I was hit by another driver a couple of weeks ago and again very minor damage, the car has been deemed a total loss and massively under valued due to the pre accident condition (I'm guessing the repairs that were never made that I claimed for).....
I also have courtesy car cover but guess what? No courtesy car I am still driving around in my damaged vehicle patiently waiting for the external company that handles Hastings vehicle valuation "IMS" to get back to me with a better valuation, however I have already spoken to a member of Hastings team that has told me that it has been written as a green form, by IMS which translates as "that's what we are going to give you and that will not change"!
This is beyond a joke I would have been better off taking out third party only insurance. Hastings were however kind enough to put my renewal up considerably due to the claim!
If you want to receive a figure akin to a trade-in value for you vehicle rather than market price and are happy to stump up the difference to replace your vehicle and to have an increased premium when you renew then I highly recommend Hastings.
Update- now ERAC (enterprise, rent a car) are involved with the valuation.
Why is a car rental company valuing my vehical, who next, the local chippy?
I have now been offered another £140 for a vehicle that is under valued by at least £1500..
Now taking it up with the financial ombudsman.
These guys are crooks and shouldn't be permitted to trade.

Poor been driving for years. No points . 20 plus years ncb etc etc old car and they wanted photos of licence photos of v5 photos of ncb photos of car inside and out inc engine absolute joke never been asked for anything like that oh occupation and industry in mmm I did this when I did quote and paid in full but still not enough joke of a company

After an unpleasant experience with the parent company (Hastings Direct), a few years ago, I've now been turned over a second time by Insurepink! Guys, watch out for the auto renewal! They do it without charging you at the time, and then when you call to cancel, you get stung for a £20 "administrative charge" - which, it seems, is not covered by the "cooling off period" in the Distance Selling Regulations...

Fortunately, the company I'm now with, was more than £20 cheaper than their renewal quote, but it still eaves a nasty taste.

Don't buy any insurance policy from Hasting insurance Ltd company and Home Protect home insurance as they are the worst of the of bad, because these insurance don't want to pay your compensations and make to pay instead. Like they take the car to auction to profit and then write off your car at extraordinary low low price.

We spent a good while sourcing a company to insure my 17 year old daughter for our car as a provisional driver under the understanding that we could change her to a fully insured driver once she passed her test. She passed today and we have called Hastings to alter the insurance but we have been declined with no explanation. We have had to cancel the insurance and now have to source another company. Do not insure your provisional drivers with this company.

Absolutely abysmal customer service. I took out a YourDrive policy and awaited receipt of the tab that I would need to attach to my car. The policy was nearly £1k! This never arrived and they cancelled my insurance the day after I received the letter which was after a bank holiday weekend. Awful attitude from the person on the phone, refused to let me speak to a manager meanwhile I'm stuck with no car insurance and having to resolve this whilst I'm at work. Avoid this company at all costs

Customer service is appalling, Having dealt with numerous different claims handlers over three months ended up having to report the car as stolen as they couldn’t locate it after collection. Undoubtedly the worst company I have ever dealt with, incorrect correspondence sent out with wrong payment details, constantly having to chase for updates and after months of stress and upsets they pay thousands below market value and only offered £130 compensation on top for all their errors which probably wouldn’t cover the call time spent trying to deal with them. One star is too much, save your mental health and look elsewhere,

Explained as dynamic pricing! Bad time trying to sort out moving the NCD to a new 2nd car. After they were 1st on Money Supermarket check, phoned to check how NCD worked. Needed 2nd call, as they had changed my information - making quote price increase. They said I would have to pay to change back, then relented but the quote increased again. Said my goodbyes and went elsewhere.

Wriggle out of legitimate claims, delay responding to complaints to run down clock of Ombudsman complaint periods, inconsistent and contradictory on justifications to try not honour claims. un-responsive. Avoid if you want a insurance provider that will honour legitimate claims.

My actual review is to rate one of the employees 5/5. I originally had a huge complaint that wasn’t getting solved in any way shape or form. Spoke to many employees of Hastings, not one of them were willing to help at all - one even got quite rude and offensive on the phone. Anyway eventually I went through to Tallula F who listened to me properly and advised she would do her utmost to help and would seek advice from her superiors and then get back to me. I’ve heard that phrase one too many times about people “getting back to you” and never doing it, but Tallula stuck to her word and did exactly that. Tallula has really helped me in more ways than 1 and for that I’m very thankful. I’m unsure of which branch exactly it is that she works at, but she is for sure an asset to her team and I hope the correct person sees this and is able to pass on the kind words. It’s always nice to praise people when they do good!! :)