Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero star, I would have given it to them right away.
I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren’t working—the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room.

However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night—when in reality, the first room was unlivable, and I was moved to the second room.

This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money—find a better place to stay.

The most horrible customer services ever, my husband is a platinum elite member and he will never going to use IHG anymore we had very bad customer service they either playing stupid and huge up many times and never call back, seriously good luck for IHG, I totally shocked as I used to be a Director of Sales and Marking in the company, it's sounds that the company going south, terrible management.

The IHG reward program is a 'currency' that has been devalued by as much as 50% in the last years since IHG started selling reward points. The sale of points is to entrap or encourage onward bookings, however, the offer is too good as its buy one get % free etc. Okay, BUT the value of 1000 points was around £8.50 to £10 when 'traded' but now its £4 to £4.50 for 1000 points so actual loyal customers staying night after ni ght have seen their rewards halved.

IHG is a scam . If you ever have to cancel a reservation they don't return your money ( cash) they give you points. They steal your cash in exchange for points. If I pay with cash I want cash back . This cannot be legal . Scam .....stay away . Use your Capitol one venture card for points instead .

I had just drove to Florida from Wisconsin spent four nights at Holiday Inn express Lady Lake Florida was a disaster. The tile base was falling off the walls. The carpet was terrible. I did not wanna walk barefooted in there and there was mold throughout. The heaters vents was terrible. I got sick for two days. I have stayed at a Holiday Inn expresses for years. Very disappointed. I will not stay at another Holiday Inn express I will move to another company, but there had been a lot of good stays where I would spend three months at a time staying at Holiday Inn express over the years very disappointed regards Kevin Hughes.

Complete lack of customer service. Booked two hotel rooms in October for 11 January at Crowne Plaza Reading. By chance happened to go onto the website on 2nd January and discovered the hotel is closed. I had had no communication from IHG to say the bookings had been cancelled. When I contacted them I was left on hold for 40 minutes, then told I would be rung back. I was not. I tried contacting them via Facebook and received no communication after an initial request for my booking details. I received an email this evening apologising for my bookings being cancelled and giving information on rebooking. No reference to the fact that I had not even been told my bookings were cancelled. If I had not happened to go on the website today four people would have driven for between 2 and 4 hours to reach a hotel that was closed on 11th. I will certainly not be re-booking with this company due to appalling lack of customer service.

Any enjoyment I had while staying there dwarfed by the irritation of trying to unsubscribe from their spam emails afterwards.

My family was traveling from Texas to Montana. We called IHG reservations to book a room in Buffalo, Wyoming. The operator booked a room in Buffalo, NEW YORK. There were no rooms available in Buffalo, Wyoming so we stayed elsewhere. We were billed for the room in New York. IHG said the hotel said we checked in and could not help. I had to prove we did not drive 1680 miles that night and back to Wyoming by the next day (impossible by auto). I was able to prove they made a mistake and the hotel staff in New York lied about us checking in.
I did receive a refund. However, I did not create the problem, but had to spend time proving they were incorrect.
For my trouble, I received nothing.
You would think my aggravation for wasting my time and effort cleaning up their mess would be worth more than just a lesson learned about this company. Haven’t stayed with them since that incident.

Went onto IHG website. Was redirected to Bookings.com. Was charged for room. Went to hotel HIE in Couer D’Alene. Manager suggested I rebook there. Charged twice for room.
Manager said I’d get a refund in 5 days.
Two weeks later no refund and manager Peter doesn’t return calls.

Trying to redeem my points constantly told my address is incomplete. This is not the case. Having lived at this address for more than 40 years I feel that I do know exactly how to write it. I feel this is just a way of them not allowing the points to be used. I shall try once more before my points expire, I should not need to do this.

What a con. Can’t even get a breakfast when you book through IHG points.

HOW can ICH Group be SO greedy and SO unconscious of employees needs, dedication, hard work... as to COMPLETELY TAKE AWAY employees MONTHLY % incentives (which provides the bulk of their income!) and replace with ONCE A YEAR 'bonuses'...based on an entire GROUP of workers, RATHER THAN INDIVIDUAL performance?!!! This has caused (on individual basis) thousands of $$$ loss monthly to EACH employee!! UNSAVORY, INHUMAN, UGLY GREED on the part of ICH GROUP! You have devastated soooo many otherwise dedicated workers...and EXPECT them to perform at the same level while NOW STRUGGLING FINANCIALLY!! This is BEYOND SHAMEFUL! It's EVIL!!! KARMA....remember KARMA!!!

Arrived at this hotel to a horrendous queue for check in, it was so bad that they were handing out free red or white wine, if you didn’t drink tough!

Tried to book an accessible room via the APP then website. We were only able to book a regular room and the message was to speak to reception.

Got to reception to discover that this huge hotel ONLY has 2 accessible rooms, so if you’re disabled and need to use a walk in shower FORGET IT.

Reception duly visited again where I explained that I would be unable to use either the bath or the shower as I’m an amputee.

Her response left me almost speechless with anger!

She did, to be fair offer me a bath board but as there was nothing to grab onto on the left side and there is a glass shower screen on the left the thought of falling off the bath board onto the bathroom floor or into the bath and having to be rescued did not appeal to me.

Her other idea was that I come down in the morning and use the GYM CLUB shower.

Now I don’t know about you but the idea of wandering down to the gym in my jammies with all of my toiletries and clean clothes didn’t appeal either!

That angered me as much as anything else, I asked to speak to duty manager Nick who pretty much parroted what the woman on reception had said.

Again his answer to the problem I was facing was to come down and use the Gym showers.

Or… he could refund my points and I could leave the hotel!!!

At that point I gave up I’ve spent a fair whack of money and points in booking this hotel for a gig that I was attending in the OVO and at 4pm in the afternoon I wasn’t inclined to be without a bed for the night.

After all this we get into the room and the heating isn’t working but to sort that the hotel have put in oil fired radiators.

The kettle in room 919 doesn’t switch off and there was 4 little milk sachets so they’re obviously pushing the boat out here!

Went down to the bar to have something to eat. Ordered a Caprese pizza ~ out came a margarita pizza, went back up to the bar explained to the server who told me that’s what a caprese pizza was, explained it was missing the pesto, he took my already lukewarm warm pizza away drizzled some pesto oil on it and brought it back to me.

I’ve given up by this stage.

It’s disappointing that an IHG hotel like this, allegedly better than other hotels in the area, is like this.

But to only have 2 accessible rooms in a hotel of this size is just downright disgraceful, and to tell a paying guest IHG that they should come down and use the Gym showers is borderline discriminatory!

Won’t be staying at this hotel again I’ll stick to places like the Radisson Red across the way who do have great accessible rooms.

Absolutely disappointed in this hotel beyond words in my review!

An update So we arrived back at our room after the gig at OVO only to find our bathroom floor flooded. Seems there was a leak under the taps and everytime we used the sink water was flowing out. The hotels idea to fix this was to put towels down till I pointed out that should I fall, slip or trip I would be suing them for negligence. The duty manager then put us into another room which was pretty amazing (not the room) because we had been told there were absolutely NO ROOMS left at the hotel earlier that day! Got in the new room around midnight and there was a weird musty smell to it like when someone has used a dirty mop. En route to and from the front desk staff were telling people to use the service lifts at the back. You couldn’t make up what happened next whilst waiting to use these lifts people actually got trapped in the lift and the hotel had to call out the Fire Brigade.

Breakfast in the morning wasn’t much better either.

And it turned out that our original booking when we checked again wasn’t actually even honoured although trying to tell that and show email proof to reception the next morning fell on deaf ears.

All in all a totally rubbish stay and we are still trying to work out a couple of extra charges on our credit card just to add insult to injury!

Well if I could give it zero Stars I would. But after looking at the reviews I understand why they have less than two stars. We booked a room for our Navy grandson in Cleveland and they did not bother telling me that they had two hotels there. They booked him in the wrong one. After receiving the email I realized that we needed to call back and get him transferred to the other one. This was a total of 10 to 15 minutes. They couldn't transfer him to the other one and canceling our reservations at the first one cost us a penalty of the whole night. So we got nothing back. They will never get my money again

I was sucked into a hard sell and now no refund. I asked to cancel in less than 10 hours from the transaction. The sale was in US dollars, which they failed to mention and I have now paid them CA$350 to go sit through another hard sell for a timeshare. This kind of business is so shady. No refunds should be illegal. Why can't they just make their money through soft sells and the option to cancel? It's not hard to do business right.

BABY IF I COULD GIVE IT A 0, I would. I travel for work and my job books hotel rooms with them weekly for us. I’ve had plenty of stays that weren’t satisfactory—my room being dirty, sheets not being changed, roaches etc. I still preferred them over other select hotels until now. I stayed in one of their locations about 45 mins from my hometown. Found a good deal online, got to the hotel and they wouldn’t honor it. We didn’t make a fuss really. Checked in hung out a while, ended leave to get food in town and came back. Went to lie down and discovered a bed bug. Tried to calm down but they had the phone lines on busy. so we went down waited for the current guest checking in to leave. Told the lady and she was immediately defensive and argumentative saying it’s impossible for it to be a bed bug because they fumigate weekly but it could’ve been a ladybug?!? I asked to be switched to a room, said she couldn’t switch us but that she could check us out ??? it’s 11pm at night mind you we are in Arkansas during deer season?!? why would I want to drive this late— that was the point of the room from the start. Needless to say customer service didn’t care, they offered 5,000 pts which does NOTHING. Iykyk. The GM called with an attitude but changed her tune once she realized it was her own employee that was wrong for not just swapping us in the first place even with picture and video evidence 🙄 ! If you have other options in your area BOOK THEM!

I never stayed here but after watching this video
on YOUTUBE " Hotel Worker Calls Cops on Black Women Getting Breakfast
I will never ever stay here...you can't treat people like this and expect us to patronize your establishment....

Wir hatten Iberostar über ein Reisebüro gebucht, und uns die App von IHG aufschwatzen lassen. Am Hotel gabs nichts zu meckern.
Aber: Weil ich wenig reise, möchte ich das Konto löschen (ja, Punkte würden halt verfallen). Das geht leider nicht online, ausserdem habe ich nicht herausgefunden, wie man die Flut an Emails abstellt.

My account was hacked in the middle of the night, I reported it within hours first thing in the morning and got my points back, asked for a new account and they said it would not be necessary. I was told I just needed to change password and the email address. Hours later it was hacked again and this time they cancelled my hotel reservations and cashed my points out. I was able to get my points back but unable to rebook one of the hotels for a week, currently have flights out of the country with no where to stay in near future and IHG claims they cannot do anything about it. Been on the phone for several hours trying to talk to someone but just get transferred to someone else or put on hold for extended periods of time after a few hours I am told they will look into it and get back to me within 24 hours, no one ever calls me back and when I call and ask to speak to a specific person I am told they don't have anyone by that name (someone is lying to me about this for whatever reason) and then i have to start all over again and waste a few hours of my day. Currently i am reaching out to a lawyer about the data breach (as they failed to protect my name, address, phone, credit card, email, work email, DOB, etc after reporting the fraudulent activity) and loss of accommodations I cannot wait to use up my points and be done with IHG since this is how they like to treat their diamond elite members.

The breakfast buffet staff was over the top friendly and welcoming that I am compelled to write this review and make it known she made our stay! Thank you, Hasina! You are a beautiful person! - Davie, FL