Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

Lethu & Okuhle are amazing hosts! They made our stay worthwhile.

Thank you!

IHG laat kamers verkopen door frauduleuse sites als get a room, waarbij je denkt op de IHG site een kamer te boeken voor 155 euro en wordt er zomaar 217,35 van je creditcard geboekt. Als je het hotel belt interesseert ze dat niks. Als ze maar kamers verkopen!

Their Customer 'Service' (sic) is anything but - there is no service and they never ever answer email, no matter how high your status in their system. It is unbelievable that they not only act this way but evidently think that they can get away with it by remaining 'faceless'.

Hi Have been customer for over 29 years, this group has the worst hospitality customer service and a sad rewards program. You will lose your points with no notice…I lost over 300,000 points and although prove that I never received notice they just disregarded my requests.

This is one of the worst companies out there. Customer service is non-existent. If you have points, it's nearly impossible to find hotels where you can use them. If your points expire because of that, you will not be able to get them reinstated even just two weeks after they expire because customer service is there only to rip off their customers. You will not get notifications that your points will expire soon, or that will be somewhere in a fine print impossible to find. It's a scam, run as fast as you can from it.

Do not stay at the Holiday Inn, Brighouse, UK an IHG hotel.
I spent a night there to attend a funeral. A week later I received a £100 fine for using the car park. No one answers the phone, I have been trying for about an hour, it just rings out. They even have an option for parking fines so this must happen all the time.
STAY AWAY they are a parking scam.

Booked a room at Crowne Plaza Docklands. Needed to cancel booking, hotel refused as it was an advanced booking room - no refunds, no date move.
Kept the room booking and paid £389.91 for the room.
The next day another £389.91 was taken from my account, on investigation Ryan informed me it was a system error and the money would be refunded immediately. An hour later another £50.00 was taken from my account. Again was assured the money would be refunded immediately. It has not been refunded and my emails and phone calls are not being returned despite Mark at IHG assuring me that someone would be in contact today.

Booked a room months in advanced with my points - guy at hotel (Statesville, NC) charged my room - then realized points were used - he said he credited my carb back then get the invoice on my CC that I was charged and they can't reference anything! Horrible service! They said they would look into it and I would get a call within 48 hours and never received a call when I called back - they said they can't reference this! Horrible!

Very poor closed my account without telling me

I had been a top level Holiday Inn/IHG Member since 1997. For years I would get letters at the end of the year stating I was in their top 5%. Then I noticed the good locations they had switching to another brand or closing altogether. Then, the points program, which was then the best by far, is now average at best. Harder to get points, and takes more points to use at locations that are generally less attractive than the other brands. Along with this, I have encountered scams for baseball tickets, no refunding points if you check out early. So I changed to another brand as my primary. You would think when someone goes from 100+ nights a year to less than 10, a phone call or letter would be sent to find out why but there was nothing. Other than the aggressive vacation club tactics, much better on points accrual and the actual locations to use. I did keep IHG for a secondary hotel for years, but I found out the 47K points I spent on gift cards is now lost when the cards didn't show up and IHG takes no responsibility. So yesterday I have cancelled my membership, giving up substantial amount of points so there is no risk I will not feel tempted to book with them again. There didn't seem to be any REAL concern as to why I was closing my account after almost 30 years, I can see why there rating is so low

I am a proud IHG Diamond member. And this was my worst experience in the 10+ years that I’ve been a diamond member. I entered the hotel and the on Sunday and the entire lobby smelled like marijuana. I left to get food to cook on grill and returned and attempted to enter thru the side door closest to KFC, only to be greeted by a bunch of guys and a female literally smoking marijuana on the deck. I never knew this type of behavior was allowed at any IHG property. Upon preparing my food for the grill and going outside, there were at least 15 guys out there playing cards, etc. the music was very unprofessional and something I didn’t want my family listening to. So that was a waste, as I didn’t feel comfortable being around all these men standing on the balcony smoking, drinking, etc. needless to say, I’ll definitely be using my Hilton Diamond member benefits for all my future stays. I hope this gets rectified and this place in Camden cleans up their act! Making guest feel comfortable should be a #1 priority!

I would give IHG loyalty and rewards a -10 if there was one. I am Titanium and Diamond on Marriott & Hilton Respectively. This is my first entry into IHG in spite of all poor and bad reviews. I now support those negative reviews. If one books a hotel with points and cash, you dont get that cash back, you literally buy those points. On top of it, IHG points are WORTHLESS. Strongly suggest avoid this loyalty membership with IHG.

Das Bonusprogramm von IHG ist nicht wirklich gut. Hat man eine Stufe (Silber/Gold) erreicht,bekommt man ein paar % Nachlass auf einen Hotelaufenthalt. Will man die angesammelten Punkte für eine Buchung nutzen, bemerkt man schnell,dass mit eingesetzten Punkten keine grosse Vergünstigung erscheint. Es geht dabei immer nur um kleine Beträge,die nachgelassen werden. Frühstück ist aber nie dabei. Wenn man das dann hinzu bucht, kommt man fast auf den gleichen Preis wie bei einer normalen Buchung,incl.FS. Bucht man über Expedia oder Booking.com werden keine Punkte mehr gutgeschrieben. Das war früher anders,zumindest bei den NIU Hotels.Auch der Status taugt nicht viel. Man muss in jedem Jahr 20 Übernachtungen haben,um in den Genuss versch.Statusvorteile zu kommen. Das erreichen vielleicht Geschäftsleute. Und für die sind solche Programme auch gedacht. Privatiers sind immer aussen vor.

I had a terrible stay at a IHG property in New Orleans,no hot water ,no towels so when I tried getting ahold of the hotel I had to contact IHG to help. I really wanted a refund but was only given half back.I paid $500 a night it was Mardi Gras.I was so angry I contacted IHG they were promp in there response and gave me 29,500 points for the inconvenience I explained that it needed to be enough for a night for another stay.Well I checked for some places I want to visit and come to find out most of the places don't even accept points for a visit and the ones that do need more points than I have in my account and their just Holliday Inn's.I suggest stay away from ANY of their properties because if you have a problem they have you money and don't give a damn.I will never stay at another IHG property again EVER

Vor Corona war ich häufig in Asien unterwegs und habe dort gerne in Intercontinental Hotels übernachtet, die ja bekanntlich zur IHG-Gruppe gehören. Heute erhielt ich ein verlockendes Angebot von IHG: Zahle 2000 USD, erhalte 200.000 Punkte und zusätzlich 200.000 Punkte kostenlos – also insgesamt 400.000 Punkte.

Neugierig, wieviel ich mit diesen Punkten bei einer Buchung in Berlin sparen würde, habe ich schnell nachgerechnet. Das Ergebnis: Absolut nichts! Im Gegenteil – bei der Buchung mit Punkten kommen sogar noch 5% Servicegebühr oben drauf. Es scheint, als ob man IHG 2000 USD im Voraus bezahlt, aber die Punkte keinen echten Mehrwert bieten.

Ich würde mich freuen, wenn IHG hier einmal erklärt, wie der Mehrwert dieses Angebots aussieht. Eine E-Mail ans Management habe ich bereits geschickt und werde berichten, wie es weitergeht.

Persoal muito àmavel

Run away as fast as you can!!!
Long story short, they play games.
After staying with them many times and spending thousands of dollars. I had accrued 15000 reward points that I wanted to give to my wife and daughter to use. I called them and spoke with, Annabelle and Jane, both in the Philippines at a call center? They both told me there would be a processing fee, and it would cost me another $75 to give them (wife and daughter) my points.
Bottom line, I think that's a bunch of c***, and I will be canceling my IHG reward membership card.

Extremely dissatisfied 1/15/25 Lenoir City Tennessee desk clerk Stephanie long brown hair parted down the middle, round glasses, rudest “guest experience” desk clerk I have ever encountered! If they treat their diamond elite guest like I was treated I would hate to see how they treat non HIG members. Samuel Kim CEO

The hospitality and welcoming from the front desk. My stay at this hotel was and is very satisfied. I thank Ms. GerteriaTillman for her great service..She deserves five stars.

El hospedaje super lo único q no me gusto fue q le quitan un deposito y no se lo devuelven fue lo único le sugiero q sean más responsable ya q eso les va a correr a los clientes