Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

This is a ridiculous group who are unreliable. My experience has been two reservations made and confirmed on the phone after sharing my credit card details only to find out that no reservation was made, despite them confirming to me that all was paid and non-reimbursable. If it wasn't for my diligence, my 18 year old son would have arrived to Oxford with nowhere to stay, while we are abroad, at a crucial time during his exams. Would have been disastrous. I found out about the lack of reservation when I logged onto my IHG account and found no reservations. I then called IHG and they confirmed that there was no booking because the hotel experienced a network issue. However, I was never informed of this, and they never sent me an email to tell me that there was no booking. Also, no apologies made. Do not trust IHG.

Sieć hoteli szeroko dostępna na świecie, choć w Polsce i kilku okolicznych państwach przydałoby się ich więcej.
Program lojalnościowy jest przydatny i nie z nim żadnych problemów.
Wsparcie dla klientów działa poprawnie.
Hotele utrzymują standard odpowiedni dla danej marki.

Well, looked at booking a hotel for one night in Leeds at the Crown Plaza and it was £111, however thought I'd look at using some of my points and was offered the same night same room for 5000 points plus £118???????? Figure that one out!!!

IHG promised me 60,000 points after a terrible stay at Kimpton Vintage Portland. They eventually (after weeks) issued 50,000—but then claimed the remaining 10,000 were “replaced by a refund” based on a note in a previous email.

That note NEVER existed. I kept the original email, and IHG tried to rewrite history by inserting new language and passing it off as if it was always there.

When I filed a BBB complaint, IHG never even responded. They ghosted the whole process.

Their customer service is dishonest, evasive, and lacks any accountability. Never again.

This company is a disgusting. If you choose to deal with any ihg hotel you are not the smartest. Run

Where to begin? Walk in the room, looks great....then bathroom has a mirror but no light over the sink. No place to hang a bath towel except one little hook by the sink. No extra toilet paper and no vent. No microwave. The closet is so close to the dresser that you have to squeeze between to open the left door. Went to the front desk the next morning to ask about breakfast. I was told just to sit at a table and someone would take my order. Sat there until a "bus person" came by and told me I had to place my order up at the bar. Why didn't the front desk man tell me that? I thought that the Hotel Indigo was supposed to be an upper grade hotel. Holiday Inn is much better. At least leave an extra roll of toilet paper and screw a towel rod into the bathroom wall. Very disappointed.

SIGNIFICANT DATA PROCESSING FLAW

Please can the team review the membership sign up process ASAP. You do not have a validation process in place to verify email address against the actual person. Hence anyone can use anyone's email address re their bookings, sign up to your membership program etc.

RIDICULOUS AND TOTAL UNPROFESSIONAL FOR COMPANY AT THIS LEVEL.

Please can you also close off my account asap.

Room given was overlooking a dirty roof with a noisy generator. Finally moved only to wake up early the following morning and slipped on a soaking wet bathroom floor due to leaking tap. I hurt my back and spent time moping this up with available towels. Went to reception before leaving for the day and told them of the situation, not one person asked if I was ok even though I said i had a bruise across my back.I Was advised it would be sorted by maintenance before I returned.When I arrived back at 8pm it hadn't been done. Maintenance knocked on my door at 8.30 and told me they couldn't fix it that night. Spoke duty manager on reception who told me my options were to pack up and move (at 9pm at night) or live with it. I was then dismissed with a card for me to email him to complain?? Sory had we not just done that? I spent the night in a wet room, walking across soaking wet towels to use the bathroom and scared to use the bathroom. The lights didn't work properly and you couldn't have bedside lights on without having all lights on, which flickered. I paid £230 a night to stay in this 2 star hell. There was 2 teabags, 2 sugars and 2 coffees for the whole 2 night stay. When I spoke to another manager to ask for this to be looked into I was advised they would do so ... I am still waiting. Videos taken of leaks and wet floors. My back is still sore and bruisenot one ounce of concern shown by any staff member....... so now going to contact a solicitor with my injuries. Something which could have ben avoided if som care ad consideration ad been shown, Awful stay, would not recommend, won't return and have left feedback to all followers on my site ..... to big a company to give a damn... Absolutely avoid!!!!!

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Date of stay: 5-7TH March 2025

Scammed - make sure you very carefully read the fine print on your booking, they have deceptive business practices and will hide bizarre terms and conditions and make it impossible to check-in to your hotel, then hide behind their "no-refund" policy.

I'm sure not every hotel in their portfolio is a scam, but they certainly tolerate it, and even after complaints to corporate they stand behind their scumbag tactics.

I booked a holiday inn express in shanghai. To get a visa for china i need confirmation letters - but for some reason ihg are hiding the name of the 16 year old on the booking. so the hotel wont or cant issue a confirmation letter for her. emails with IHG "help" desk yield lots of canned responses about how they understand my frustration and have contacted the hotel and so on - but multiple emails and responses over many days have not yielded the confirmation letter I need. i am so regretting going with this hotel chain - will never go near an IHG hotel again and will tell as many people as possible about my negative and frustrating experience. .... Addition - now IHG are blocking my emails. I suppose now they have my money they don't need to engage with me any longer.

Beware if staying at The Manhattan @ Times Square. They ask for your credit card for a “holding deposit” and tell you it will be refunded within 14 days of check out but then never return it and claim it is for local taxes!! Our friends also stayed here at the same time as us and wasn’t asked for their credit card and not charged any local taxes, so they are selective about who they target. So deceitful. IHG and hotel management don’t want to know. Wrote to CEO of IHG and my letter isn’t even acknowledged! So the moral of this story is DO NOT HAND OVER YOUR CREDIT CARD TO THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We paid over £2000 to stay there for 5 nights which was room only for 2 adults then the take another £250 in local taxes - RIP OFF.

I am so frustrated. Made a reservation on the website and forgot to input the correct date. It defaulted to "today's" date, so it was too late to cancel or modify.
I had to be on the phone for an hour and speak with 4+ people to resolve the issue so I wouldn't be charged. They actually did charge me, and then had to issue a credit. Fine and dandy. I literally made a mistake online and within a few seconds called. The poor processes and protocols should be addressed. I will not be staying at any of these hotels again for this reason and will spread the word about this.

If there was a lower star I'd use it. Customer Service is terrible. They hang up on you if you ask to speak to a manager, They say they'll call you back and don't. They are useless in solving your points issues. They deducted 72,000 points from our account from a stay 14 years ago. How do they not inform you that you owe 72,000 points from a stay 14 years ago before now. We'll be changing to another card that offers points.

Similar to another customer who posted recently, I was about to reserve two nights in CT for an upcoming wedding, went to sign into IHG and it made me reset my password. When I finally signed in, I was at 0 pts, and thought it was a mistake. I had 45,496 pts and had Gold status, then got knocked down to Silver, which isn't actually protected from expiration even though they say it is. A chunk of these points I had paid cash for to keep my account active. My last stay was in Aug 2023, my points expired Jan 13 2025. I have been a points member since 2011. I did not vacation last year due to illness. IHG sends so many marketing messages they go into spam folder. Long story short, their automated points elimination kicked in just weeks before I was about reserve for a wedding in CT, and they did not care a bit, having spoken to supervisor and manager. They said there was nothing they could do. They didn't even offer me the 5k points they did for the other person that posted. Through their stupidity, lying, callousness and absolute lack of customer care, I will never stay at any IHG hotel again unless my points are restored. I rebooked at a B & B instead.

I had been a member 17 years until last week, due to health issues I hadn’t travelled for a few months, I had amassed 65k of points and on returning back to normal was going to book my next trip ( I stay in hotels for work 15 nights a month) and my points were gone! Called their customer service who told me they expired…. Loyalty and status meant nothing, she wouldn’t reinstate them …. But offered 5k or the inconvenience, yeah shove that , I’m doing Marriott and Hilton from here on in ( 20 nights so far this year! )

ABSOLUTELY HORRENDOUS EXPERIENCE!! My wife and I booked and paid in full for a room here for Saturday February 8th and Sunday February 16th to stay before and after our anniversary trip to the Dominican Republic. Our flight was delayed an hour due to a severe snow storm in Syracuse. When we arrived shortly after 1am to check in, the desk clerk told us there was a "glitch" in their system and that they overbooked and the room that was charged and paid for on my credit card was given to someone else and that they had no other accommodations. My wife and I tried finding a hotel until 3:30 in the morning to get some sleep after a long day of traveling. Due to the storm we could not find a hotel that could take us in and slept in our car in a shopping plaza parking across from hotel until the storm lightened up and we could drive home. THIS WAS NOT HOW WE WOULD HAVE LIKED TO END OUR ANNIVERSARY TRIP.
When the Manager (Heather) finally reached out to me two days later she admitted that the desk clerk had made an error and scolded me for being upset with them. She also said that i was at fault after that statement because i didn't call the hotel to inform them our plane was delayed . This would have been difficult with no international data on our phones as well as having to be on flight mode onboard the planes. I explained to her that the room was paid in full from Sunday February 16th 3:00pm until Monday February 17th 12:00pm in which we could check in at ANYTIME as indicated on our confirmation ( the confirmation is attached to this review showing that) .Heather showed no empathy or remorse for our situation and took the offense. WE SLEPT IN A CAR DURING A BLIZZARD FOR THE MISTAKE SHE ADMITTED WAS MADE BY THEM.
Heather said she would reimburse us for the room that we had paid for (they were still paid for this room by the person they gave it to , so there was no loss on there end...and we became just a number). I asked Heather if she would reimburse us for the room we spent on the night before we left to compensate our night of sleeping in the car during the storm in which she denied.
I had to reach out to IHG hotels and dealt with 4 different employees who also showed absolutely no compassion in this matter and resulted in 10,000 reward points to compensate our dilemma. The average night in one of there hotels in my hometown is an approximately
30,000 points (this compensation won't even cover a one night stay)
In the end....this was the most horrendous customer service I have ever experienced. I would not recommend the Syracuse Candleweod Inn or any IHG hotel to my worst enemy. My five year membership will be flushed down the toilet.

Shawn Hart
Kingston Ontario
Confirmation #45752163
Case#10561389983

I stayed at the Holiday Inn Dubai Science in February 2025 for 6 nights. The stay was very good, great hotel as well as the staff but there was one major thing that ruined the whole experience and to be honest i felt so annoyed I was treated like a thief.
Basically, I decided to book an extra day but through some misunderstanding at work the Saturday nights/extra nights payment was not make by my business, not a problem as I would have done that however on Saturday night around 10:45pm I received a call asking me to make the payment immediately, I was tired and ready to sleep so asked if I could make this in the morning but this was refused so i did.
I honestly cannot believe this was done.
Shohab.

We stayed in Northwood, IA. We were assured an outdoor plug in for our vehicle due to -10 temps. Squeezed into a difficult parking space and it was a dead outlet; no power all night.
Sherrifs had to be called due to some break in, but when we asked what was happening since we wanted to be in a safe hotel, the older man working sneered at us for asking.
Breakfast - minimal breakfast due to it being in a meeting room; toaster didn't work and no biscuits for the gravy. The breakfast staff came in to get a milk and never even checked to replenish any bisquits or rolls. We grabbed a chocolate milk and had to go to McD to eat. We are rewards members and had no way to leave a review on IHG.com and their digital chat wouldn't respond.
Needless to say, we will never stop in Northwood again and they need better managers. They were kind, but it really was not a good experience.
We stayed at another HI Exp in St Cloud MN the previous night and saw we were overcharged this morning. I hope that won't be an issue to get resolved when I try and call today.

If I can give negative star I will. Do not subscribe to this group. they gladly take your points and hide behind insurmountable phone call transfers and identity checks to discourage complaints resolution. I used their points to book a hotel stay in Dallas in May2024. There was a storm and power outage. I had to call them to rebook because power was not restored for 9 hours. I had to use my points to rebook another hotel. They never refunded my points at the first hotel despite numerous phone calls that went on for 2 hours each time I call. Then I used points again to book another stay in Dallas. The hotel was so bad we had to leave 1 day earlier. Again they did not refund my points despite calling them. And they are so quick to contact me when I disputed a credit card charge that wasn’t refunded when I canceled a booking. IHG is a legal scammer.

I've stayed at lots of holiday inns over the last 3 years working away and some are great while others are terrible!
The great ones are Cambridge, cheltenham, Peterborough,Eastleigh Southampton, holuday inn sutton needs upgrading but staff are fantastic and the holiday inn Brentwood Essex is OK it's just the rats running around the carpark bins I dislike, the holiday inn Swindon is soulless and is like staying in a 70's holiday camp, and worst one I've stayed in and I never will again is bournemouth, a very nice man on reception but the staff running the bar and restaurant area are like a carry on film ! I was asked had I reserved a table ,I said no I'm hre for a week ,he said we're busy, they weren't? I paid extra and had it room service , waited 90 mins then found the food was cold, the vegetables were not cooked ,not aldente but raw, and chicken that could pass as something else and didn't taste like chicken , I decided to leave it and ordered takeaway , I cannot understand why some are 5 star like Cambridge and Eastleigh and this is 1 star it's shocking !