Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

Hotel stays was great, BUT bill was not, when reserved was told total bill for two nights was 283 , but bill was 669.10. Talked with hotel and ihg, nothing resolved. Said Friday night rate went up to 405.22, because of some convention, but was not told this when made reservation. We will not be back

IHG vacation is a scam. Don't fall for it. Not trust worthy.

Es ist wirklich schade, dass sich einige Hotelketten wie z. B. Iberostar sich solch einem Betrügerladen wie IHG anschließen.
Habe schon sehr häufig gerade auch in diesen Hotels übernachtet aber das wird wohl in Zukunft nicht mehr erfolgen. Gesammelte Punkt und Übernachtungen werden jetzt nach 12 Monaten gelöscht wenn man nicht innerhalb dieser Zeit eine neue Buchung vornimmt. Somit verfällt mein Platin Status und alle Vorteile sind weg.
Aber gut so bucht man für die Zukunft eben halt bei anderen Ketten die solche Machenschaften nicht mitmachen. ( Hyatt Maritim Lindner usw. )
Alles besser als abgezockt zu werden.

I was so sad about my experience in Holiday inn Birmingham, They didnt clean our room and we report this to the reception, the worst thing is the receptionist told us its our fault because we did not hang the tag on the door, we booked 2 rooms , the other room of our parents were cleaned without tag ,soI think its not an explanation, I mean I do not blame the room service cause everyone made mistakes, but I do feel sad that when I asked the receptionist to empty my bin and give me some toilets paper asap, they just ignore my request, We went down the 2nd time to tell them (the 2 male receptionist ) our need, it is enough for me to suffer the smell from my one year old son's nappy, and it do really makes me feel depressed after going through these, I hope everyone can avoid to stay in this hotel, I'm not sure but I think they do have some racist staff and culture there

Where do I start...
Before I made a booking for the Crowne Plaza Marlow by IHG, I asked if they can place a cot in our room and they confirmed that they will if we ask for it during booking. That's what we did. After doing the booking, I asked them to confirm if they will have the cot. They didn't answer. I asked three times with no response at all. I tried to reach out to IHG so that they can help me to get the answer, no luck. The hotel replied only after I've put an official complaint through booking.com
You think they'd confirm that they will have the cot available free of charge with an apology for the late response. No, the answer was this; "Cots are provided"

From now on, there is no way we would stay in any Crown Plaza hotels, not for leisure not for business.

Worst reward program, if not used in a year you will loose your points, such a rip off and bad customer service 😡😡😡😡

I transferred 60,000 Chase Ultimate Rewards points to IHG Hotels & Resorts as part of a promotion offering an 80% bonus, resulting in 108,000 IHG points. Unfortunately, I did not assess the actual redemption value of these points before the transfer. Once the points were credited, I attempted to book stays in various cities and experienced the following:
1. Many hotels do not allow point redemptions, especially during high-demand seasons.
2. When comparing bookings made with cash versus those made with points (or a combination of both), I found that the value of my Chase points — normally valued at 1.5 cents each — dropped to approximately 0.33 cents per point after the conversion to IHG, representing a significant devaluation.
I contacted Chase, but they informed me the transfer could not be reversed. I also wrote multiple times to IHG Rewards Club requesting clarification and a review of the point valuation. Unfortunately, I received no response or meaningful resolution.
In my opinion, this has been one of the least worthwhile loyalty point investments I’ve made. I strongly advise anyone considering transferring points to IHG Hotels & Resorts to carefully evaluate the redemption value beforehand and compare it to the equivalent cash price for the same reservation.

I booked a stay on the UK IHG site for an Iberostar hotel. The booking page said I could cancel up to 12:00am on the day of arrival. When I tried to cancel the day before arrival the cancellation system said I had to pay for one night. I made 4 phone calls to IHG UK, provided them with screenshots of the cancellation policy that I had booked under but they said I had to speak to the hotel in Spain. Spain told me I had to deal with IHG in the UK as I booked through them. I spoke to IHG again and said they would look into it and comeback to me, no one did. I called again late this evening before my intended arrival tomorrow, same situation, got transferred to Spain and they cut me off.Absolutely awful system and awful service. This totally takes away for the excellent service I have had in the past, now I expect to be arguing about a one day charge to my card, absolutely ridiculous. If anyone from IHG reads this, the reference number you gave me to send the screenshots to you was 10470377714 and my booking ref was 69712506. Thank you for ruining my day.

I have had the most frustrating and disappointing experience with both IHG and Crowne Plaza Ealing. Despite multiple attempts to resolve the serious issues I encountered, the hotel and IHG failed to take any meaningful action.

During my stay, I encountered numerous issues that were not addressed, despite my repeated efforts. The bathroom had no cold water, and the shower was completely unusable. On top of that, the key card system malfunctioned repeatedly, making it impossible to access my room without significant inconvenience. I requested a room change four times in person, but none was offered, even though I made it clear that the issues were severe and needed immediate attention.

To resolve these issues, I sent 8 written emails to both the hotel and IHG. I also made a 12-minute phone call to IHG’s customer service line (0800 40 40 40) on 17th February, during which I was assured that the issue would be escalated. However, no follow-up was made, and no action was taken. I also personally visited the hotel reception multiple times to report the problems and request assistance, but each time, my concerns were ignored or dismissed.

After over two months of waiting, I have received no apology, no compensation, and no solution. The lack of accountability and the complete disregard for my concerns is truly appalling. I am beyond frustrated by how this entire situation has been handled.

I strongly recommend that anyone considering staying at Crowne Plaza Ealing or booking through IHG think twice. The service was substandard, and the customer support provided by both IHG and the hotel is practically nonexistent. I will not be booking with IHG or Crowne Plaza again.

May 2024
On the morning of checkout,was blamesmd and baggage checked for a missing hair dryer,nothing found,and later apologised by the gm saying they found it somewhere. Charged me 25000 tenge ,
Was at 3 am,and they threatened to call the police,since we had a flight to antalya at 5.40 am,we paid and got over it.
After many mails,the response was a sorry and refund of 25000 tenge.
What about the humiliation right in the middle of the lobby for me and my wife,
Have written to the top bosses,but being a hotelier was aghast at how it got handled.

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I'm stay at HIE in Summerville regularly because it is close to my Son and Customers. i have the pleasure of seeing Shantera (not sure of name spelling) during check in. She is very welcoming and displays the prettiest smile. I can always count on her positive check in experience. I call her - Ms. Sunshine. Thank you for the Five Star Welcome Service!!

After 5 years of platinum I have deleted my IHG account due to this hotels incompetence or unwillingness to help.

My travel app for work double booked this hotel but didn't fully submit what I needed on my end, called the hotel asked them to cancel so I can contact my travel company so it can be fully submitted on my end. they refused as it was after the cancellation time but i booked it after the cancellation time and called them immediately 5 minutes after the mistake.

I will never stay at another IGH my account is deleted

On March 23, the three of us entered the lobby elevator at InterContinental Suzhou along with two other ladies. As the elevator doors closed, I suddenly felt a sharp pain on my right shoulder and hip. I noticed one of the ladies pressing a button and asked why she had closed the door. She denied it and showed me that she had been pressing the "open" button instead. Concerned about the incident, I reported it to the hotel and requested a review of the CCTV footage and the elevator system. Shockingly, the Duty Manager refused to acknowledge any fault on the technical aspects. Instead, he tried to shift the blame—saying the ladies had pressed the "close" button and that I was on my phone while entering. I challenged this insensible response. Whether or not the lady pressed "close" or I was distracted, an elevator in proper working condition should never close on a guest with such force. His refusal to take responsibility was both evasive and deeply disappointing—especially coming from someone tasked with guest safety and service.

Even worse, instead of resolving the matter respectfully, hotel management resorted to an utterly unacceptable response: defending their version aggressively and going so far as to threaten me with the police and legal action. As a loyal guest, I was shocked and disheartened. No one should face intimidation for raising a genuine safety concern. This experience has left a lasting impression—not only for the physical pain but for how heartlessly it was handled by a brand I once trusted.

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I called to book a reservation in Paris France and the rep booked a hotel in New Mexico! I discovered this in my email confirmation and cancelled quickly. I called back, booked the Paris stay and they charged me for the entire stay while telling me the card would merely hold the reservation! Then, I called for customer support and they hung up on me. AWFUL CUSTOMER REPRESENTATIVES!!!!

I booked 2 weeks in advance for a stay at the Holiday inn IHG, in Lincoln, then realised i had booked the wrong week so immediately asked for the booking to be moved to the 3rd or 4th week of the month.
Both the hotel and booking.com said "No" because I had booked through booking.com and the hotel would not change the dates as it is company policy.
So now I am going to drive a 400 mile round trip to stay in the hotel and then have to go back to Lincoln the following week to conclude my business trip..........BUT......NEVER again will I stay in a IHG hotel.........and also, next time I want to stay somewhere I will ring the hotel directly to compare prices as it seems to me that I am in the middle of some hostility between IHG and Booking.com because my room was £10 cheaper through booking.com.

Wow, I wish I had read the reviews before using IHG to book a hotel stay!! Me and my family members had a Orlando vacation planned for the end of March, beginning of April. Unexpectedly my father in law passed away and we tried to cancel the booking as soon as we found out of his passing (this was about 3 weeks before our Trip). We were told that we could cancel but we would not receive a refund for our stay. We ended up going as a family to try and have some sense of normalcy and also not be out $400. But I tried to call IHG to see if there was anything they could do and they said "I'm sorry" over and over again, but there was nothing they could do. I even asked for just some points seeing as I am a rewards member, I was just trying to get some sort of kindness treatment from this company and nothing. Just a bunch of empty "I'm sorry"s. I'm NOT sorry. I told the lady it makes no sense to book through IHG because they are only a "middle man" and if I would have booked directly to the hotel I don't think this would have been an issue.

So my biggest warning is DON'T USE IHG to book your stay! The points are NOT WORTH having to deal with the horrible customer service this company has (if you consider that customer service).

Just book with the hotel directly through their own website, Hotels.com or call the hotel directly!

Absolutely terrible customer service. You call and get disconnected after being put on hold every time. They literally just want you to give up.
Worst hotel chain there is in the entire country.

You’d think they would take some accountability after my hotel room flooded. Nothing. Evasive. Joke of a company.

The hotel and hotel room was very nice. Brittania was nice and helpful checking us in and Sonya was a great bartender. Had the great additude willing to accommodate and make new things. The only thing that was kinda annoying was you could hear everything in the halls and it was a loud night all night from whoever else was staying on the floor. We were just tryna sleep. Food and coffee and drinks were great there.

If I could give less than 1 star I would. I was told I could check in at 1pm but was unable to check in until after our 3pm designated check in time. The room was 78 degrees. We were told the air was fixed but it never got below 76 degrees. The staff’s solution was a fan. Finally, we just left the hotel at 945pm. Additionally, a staff member exhibited discrimination as he assumed my friend was law enforcement bc of her haircut. Also, he acted inappropriately flirtatious towards another woman. When my husband called to attempt to resolve the issue and get a refund he was told there was absolutely NOTHING they could do to make the situation right. We travel frequently but will NEVER BOOK W IHG AGAIN!!!!