Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

Don't waste your time! My husband accumulated 160000 points when he traveled for business. We were told that since he was gold status they would not expire. I guess we should of done our own research and not believe the represenatives. He since retired and no longer travels for business on a regular schedule. We went to book a dream vacation and to use our points just to find out that they were wiped out because he had not traveled that year. His points converted to approx. $1500. So it is A BIG FAT LIE that the point do not expire. They will expire if you DO NOT stay at one of their properties within a year. We were not notified that we were going to lose our points. Very disappointed in IHG.

I am staying in a ihg hotel holiday inn in Shepperton UK. I find this hotel to very poorly managed

Typical web programmers, brain dead. Does nobody check their own stuff? Sorry but if I enter the email address I've had for decades and I also receive email from you like 10 hours ago... my email address is not "invalid". It being "invalid" prevented me from booking a room. I can't express how utterly dumb that is. Next time I wont take extra effort to book the room, I will just stay somewhere else and I will never come back. Ever.

If I could do zero stars I would. Room wasn’t clean prior to moving in. Shower had a yellow slimy film and there was a line of period blood behind the trash can. Clots and all. Sounds gross, right? Imagine living it.

So much more but that was the worst. I believe it’s was a biohazard.

This is a warning to anyone who is a member of the IHG One Rewards program. I would regularly receive emails from them indicating that points would be expiring in November 2025. I planned to use them during the summer so that wasn't a problem. When I went into the account to look at potential hotels, the account was at zero. I spoke to several agents and supervisors and it turned out that my points expired in January 2025. I asked them why the inconsistency with the email and they didn't have an answer but they categorically refused to reinstate my points. From what I can see, they send emails to make members think that they have a certain time to use their points and they delete the points in the meantime! For my part, I will not stay in an IHG hotel again. For anyone who has points, be aware of what seems to be IHG's sneeky plan to avoid paying out rewards.

Ihg rewards is a lie and a joke. I’ve always booked directly through ihg. After notifying that my reward nights were missing, they stated I booked through a different website.

I have all the receipts, screenshots, etc to prove it. But it doesn’t matter to them.

The hotels and staff at the hotels are great but ihg as a parent company is a zero! The customer service is worse that the DMV!

It's impossible to stop the daily stream of spam. The unsubscribe, just does not work. We won't be staying with them ever again, I am now off to look for more review sites.

Made reservation 3 months ahead of stay, when I arrived the room wasn't ready. Check in was 3:00 and I finally got in my room at 4:00. Elevators were acting whacky so had to walk the stairs a couple of times. Restaurant in house was closed. I was told the system had been down all day. Shuttle would not transport me 2.5 miles to event I was in town for but they did jack the room rates up by $200.00 because of the event. Returned to the hotel at 12:00 am after the event and there was still a long line at check in with only 1 clerk so we couldn't purchase snacks or drinks without waiting in line again. Contacted customer service and they apologized and told me they would give me 5300 points, worthless. I will never stay at a Holiday Inn again.

I would like to start off by saying the rooms were very accommodating for myself and my two children. Very clean and decoratively modern. The staff was very welcoming and assisted me throughout my stay. Brenda and Mariah contributed largely to this, and I am more than grateful IHG recruit employees that go the extra mile for their patrons.

Spoke to customer service about lost points. The call got dropped after waiting almost 15 minutes, then I had to call back. I told them They failed to mention that the points expire. I spoke with Shan, the manager that no one ever told us that the points expired and that we did mention that we had no access to our email. Clearly, it’s not an issue they care about if it’s not concerning them. Get a new crew, the one you guys currently have, don’t give a da*n about the lack of communication. Had we known about the points expiring, we would have gladly used them close by. They kept repeating that they have “strict guidelines” and honestly, it’s sad that they couldn’t make this customer happy in any way shape or form.

Non existent customer service. I booked via telephone to stay at the HIE Leith Walk for 10 adults. Had confirmation, payment taken, great. When we arrived (after flying from South Wales), we gave the postcode to taxi driver and ended up ad HIE Leigh Waterfront, a good trek from where we were meant to be. I spoke to the hotel manager and he advised me to call customer relations which I did. Well you can’t call it customer relations, more like customer doesn’t matter. They were not interested in helping in any way whatsoever and when I asked for a supervisor I was told he was the supervisor and then I asked for a manager he was manager all of a sudden and started getting very aggressive on the call. I said this was IHG agents error and not ours, also we had 4 adults who cannot walk far so needed to be in the centre. Still didn’t want to know at all. I then spoke to James again (duty manager at the wrong hotel) and he spoke to customer relations who were basically telling him they aren’t going to help and it’s his issue as we were stood there and not theirs. James was fantastic and couldn’t recommend him more. He checked availability and there wasn’t enough for us all at the original hotel, however there was at HIE Royal Mile. He then liaised with the manager at that hotel and was able to get us booked in there for the same cost and number of rooms etc and then refunded us from his hotel, which meant his figures would be down due to the incompetence of customer services which was then something else he would have to try and resolve himself. None of this was James’ fault or problem, yet he was the only one who actually cared and got a resolution. I would highly recommend the HIE Leith Waterfront and also HIE Royal Mile as the staff and hotels are fantastic, however I would call and book directly with hotel and AVOID IHG DIRECT AT ALL COSTS!

I would not recommend IHG at all and will never use them again.

I’ve been a loyal IHG One Rewards member (ID: 263290400) for a long time, but I’m extremely frustrated by the ongoing issues with missing stays and night credits.

Last year, one of my stays (over 10 nights) was completely missed — I never received the corresponding points. This year, I had two stays totaling 25 nights, but only one of them was credited with the nights. The second stay is missing entirely from my night balance. While I did receive the points for this second stay, the nights were never added so I didn’t reach the Gold status, even though I should have

Despite contacting customer service multiple times and submitting missing stay requests, nothing has been resolved. It’s disappointing to see such a lack of attention to detail, especially for a brand that claims to value its loyal members.

I expect better and will seriously consider other hotel options if these issues are not addressed promptly.

Trying to get a person at ihg business is being impossible.

They hide behind an email and do not read your questions. Just copy and paste info already on their website.

We were trying to bring over £100k pa book of business over to them. However, after our enquiry experience. We will not be bothering as they can not be bothered to explain the actual differences of their plethora of loyalty programmes and explain how their billing on account process actually works.

Useless on boarding customer service

I travel internationally often. Just had the worst experience with the IHG Intercontinental hotel reservation group. I made a simple reservation for he property in Barcelona, Called back a week later to make another reservation this time in Paris. The agent told me that upon review my reservation in Barcelona she could provide the same room for less money. She then changed my reservation. Surpise I get an email confirmation at a higher rate. I immediately called back and was told she they could not change it and give me back my old rate didn't matter I had written confirmation IHG had canceled that. I ask for a supervisor who opened a case and was told IHG would respond in 24 hours. Two days later I got an email confirming the new higher rate. I called again. Was told IHG would escalate the matter and expect a call within 24 hours. Never got a call. After four more calls and NEVER speaking to anyone in the USA or indeed a supervisor and being told IHG could not resolve the issue they created I was forced to cancel my reservations both in Paris and Spain having invested a total of 7.3 hours on the phone attempting to fix an issue IHG created and NEVER having gotten even the hint of a resolution AVOID this hotel group!!

Don't give them your email address or they will automatically sign you up for the rewards program, meaning you get spam emails all the time.

Stayed in the Holiday Inn Express and they signed me up for the rewards program without my consent and since then it's just a nuisance with constant spam emails.

I made the mistake of booking with IHG - Don't - save yourself. Book directly with the hotel, their customer service is appalling. I simply wanted to add another guest to the room I'd booked, and 3 hours of phone conversation later I was still no closer to getting that done. I was even happy to pay more for the extra guest. Stay away - they're beyond useless.

During our stay at Holiday Inn Bristol City Centre on 3 May 2025, an extremely distressing and unacceptable incident occurred. At approximately 17:45—just two hours after our check-in—another male guest was mistakenly given access to our room (Room 707). At the time, we were resting and not fully clothed when this complete stranger entered without warning. He informed us that the hotel had checked him into our room. Right after, our room key cards stopped working, and we were locked out of our own room.

Upon raising the issue with the hotel reception, staff admitted to a booking error. A more senior staff member placed full blame on a trainee and offered us a drink voucher, which we did not request and never used. This gesture, lacking sincerity, was handed over dismissively—using two fingers—as if we had asked for charity, not redress for a major security lapse.

To make matters worse, the new room key we were given also failed. We were forced to return to reception multiple times and have staff accompany us back to the room to verify the issue. This repeated inconvenience caused significant discomfort and a strong sense of insecurity. We were deeply unsettled, constantly worried that another stranger might enter our room unannounced, especially while we were asleep or away.

At checkout, two staff members again failed to provide a genuine apology. Instead, they shifted responsibility to the trainee and engaged in lengthy, unproductive conversations. They offered 500 IHG® Rewards points as compensation, which felt like an insincere attempt to pacify us without addressing the seriousness of the incident.

Overall, we felt discriminated against and treated as inferior customers, likely due to our young age. The lack of accountability, dismissive attitude, and violation of our personal space and safety reflect poorly on the Holiday Inn brand. We are extremely disappointed and expect formal acknowledgment of this incident and an appropriate response.

IHG’s bonus night program is deeply flawed and incredibly misleading. I earned five bonus night certificates (each worth up to 60,000 points) through the IHG credit card. Despite meeting all the terms, I’ve spent hours trying to redeem them—with no success.

The website shows very limited availability under the “IHG1R Free Night” rate, and the few options shown are well below the 60,000-point cap. When I search for the same hotels under “Reward Nights,” I find plenty of properties under 60,000 points—but the system won’t let me use the certificates, claiming I don’t have enough points.

IHG customer service then tells me I must book each night separately to use the certificates. Not only is this extremely inconvenient, but it also increases the nightly point cost and eliminates properties with minimum stay requirements—which makes several desirable hotels completely unusable with the certificates.

Even after calling IHG directly, there is no solution. I’ve redeemed free nights from Hilton, Marriott, and Hyatt without a single issue. IHG, on the other hand, is making it so difficult that it feels intentional.

If you’re considering the IHG credit card for the free night benefit—don’t. This program is not only broken, but IHG’s team seems unwilling or unable to help.

We entered our Hotel, got checked in by the lovely staff, we entered our room, settled down, only to realise there was no bedding for the Sofa Bed (It was a room for 3 people so it had 1 Double bed and one sofa bed, both very comfy) I went downstairs and they said they would bring some up in 5. Little did we know she had made the effort to not only get the bedding, but to make the bed and create the sofa bed in another room, so we didn’t have to do it. Fanatic work. The only problem we had on our stay was the Air Conditioning was sometimes a bit noisy, but didn’t really affect our sleep at all, and it was a room for 3 people, but there were only 2 tea, coffee, Cups and glasses.

Preston Reviews 2025 ©️ Rate this establishment:

⭐️⭐️⭐️⭐️⭐️ | 5 Stars! Fantastic
🟢🟢🟢🟢🟢🟢🟢🟢 | 8 Overall Rating | Great

Preston Reviews 2025 ©️ | That’s reviews you can trust.

We played in a baseball tournament and first of all they charged each room for the whole week in advance of us arriving, after we already had a contract with the sales department, Maxed out both coaches credit cards. The hotel wasn't able to reverse the charges until after we check out for there INCOMPETENT MISTAKE, so we had no money to feed the players for the whole week, thankfully the school up the limit on the cards, thank God, Secondly, they put each room on a separate receipt what the H___ have they ever dealt with teams before it's always on one receipt!! Never in history has a sales representative charged the credit cards and we haven't arrived at the hotel, and Secondly put each room on seperate receipts, it's always charged at the end of the stay, (including the Holiday Inn Express), but this hotel charged for the entire stay that's totally unacceptable. We just stayed in Hattiesburg Ms. at a Holiday Inn Express and didn't experience any of this BS. They need
training!!!! By FAR THIS IS THE WORST HOLIDAY INN EXPRESS, IF YOU ARE COMING WITH A TEAM OR A GROUP AND GO THROUGH THERE SALES DEPARTMENT STAY CLEAR THEY ARE OTHER HOTELS IN THE AREA. To put the icing on the cake This Holiday Inn
wouldn't give the driver a late checkout because they say they are short handed, what the H___ he's a reward member who can get a 2pm checkout!!!!!!, so he has to sleep on the bus for 5 hours and drive 7 hours home!!!! LIKE I SAID THIS IS BY FAR THE WORST EXPERIENCE WITH HOLIDAY DAY INN EXPRESS!!!!!!!!!! In Jackson Tn. IHG NEED TO SEND SOMEONE FROM CORPORATE DOWN TO JACKSON TN. TO CHECK ON THIS PLACE!!!!!!!👎
Holiday Inn Express & Suites : Jackson Northeast
55 Parkstone Place , Jackson , Tennessee38305
Also the internet is horrible I'm on the second floor and it's 2 bars!!!!!