Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

Wir waren im Holiday express Fulda. Achtung Finger weg.

Eigentlich ein ganz nettes 2 Sterne Hotel. Wenn da nicht die Kommunikationsebenen wären. Wir buchten 2 Zimmer für Donnerstag und 2 Zimmer für Freitag in jeweils getrennten Buchungen. Bei Einchecken am Donnerstag gab es dann das Problem die gleichen Zimmer für beide Tage zu bekommen. Nach gut 45 Minuten war dies vermeintlich erledigt. Am nächsten Tag musste ein Zimmer dennoch getauscht werden. Wir waren nicht glücklich. Kein Geringerer als der Hotelchef persönlich ließ uns dann mit Aussagen wie, "Wenn Sie getrennt buchen sind wir nicht verpflichtet ..." "Das sind Sie doch selber schuld, wenn sie bei booking buchen" bis hin zu "An Ihrer Stelle würde ich nicht mehr bei booking buchen"! quasi ohne Entschuldigung als die dummen Gäste fühlen. Auch hieß es, dass das Hotel ausgebucht wäre. Der Hinweis, dass es bei booking noch Zimmer gäbe, wurde nett beantwortet mit einem dann buchen Sie doch ... Eine Prüfung der hauseigenen Internetseite ergab, dass es in 4 Zimmerkategorien noch Zimmer verfügbar waren. Vielen Dank für diese perfekte Vorführung wie man mit Kunden kommunizieren muss bei Holiday Inn. Wir werden sicher nicht mehr, weder über booking, noch über andere Wege buchen. Versprochen.

To whomsoever it may concern,

I want to raise a serious concern that the hotel has charged our teacher Aysha Sharif whom we sent to attend a conference in Istanbul for her stay from 21rst -24th May' 2025 in Holiday Inn Istanbul City twice, once through a bank transfer and other through the company visa card without informing or giving a prior notification. The information for both the transactions are provided below.

Bank Transfer Details- (Confirmation receipts attached to the email-check all Attachment-1-1.4)
Reference number: 941691420951QGH6
UTI number: 202505221113
Bank name received in : Turkiye halk bankasi anonim sirketi

Visa Card Deduction Details (Screenshot and confirmation receipts attached to the email-check Attachment-2)
They also charged the same amount again from the Visa card which clearly shows that the deduction of 110 Euros was done on 23rd May '2025 and 221 Euros were deducted on 29th May'2025.

The Trip Details-
The booking was made via myself Eman alsharif , operation manager at alkhaleej Training and education in Riyadh through booking with the below details.
Confirmation number-4835934803
Pin. 6088 (Screenshot of booking attached to the email- check Attachment-3)

Name of the hotel:
Holiday Inn Istanbul City
Operating Company: Olcay Turizm ve Tic. A.Ş. (under license from IHG Hotels Limited)
Address: Turgut Özal Cad. No:189, Topkapı, 34280 Istanbul, Turkey
Stayed in Room No-101

The case:
All the information above was dealt with our teacher with the receptionists on duty on 21rst May'2025 night ( a male receptionist) and later with Ms. Ezgi from 22nd-24th May and later (a female receptionist). I have been in contact with the female receptionist throughout enquiring about the invoice and confirmation of the payment.

The hotel did not inform the card owner or Aysha (The one who did the bank transfer) that they were charging the same amount twice. The accounts department of the hotel is incompetent because they refuse to give the updated information on the payments and refuse to share any updates or any contacts if they had done with the bank to the customer (especially in this case).

I am writing this email to humbly request to resolve this issue asap which can be done in two ways:
1. Preferred- Reimburse the amount (both 110 and 221 Euros) deducted from the Visa Card as the payment via the bank transfer is already received by the Hotel.
2. Reverse Transaction/Reimbursement of the amount sent via Bank Transfer to the same account.

If one of the above are not done, I will have to officially raise a complaint against the Hotel with the Turkish Ministry of Tourism with all the evidence and proof of payment.

Other attachments- Proof of communication with the Hotel Staff (Attachments 4- 4.5)

Looking forward to a meaningful reply and hope to resolve the issue soon.

All attachments are ready upon request
My email is

Über Jahre hinweg habe ich mühsam IHG-Punkte gesammelt – und dann genügte ein Moment der Unachtsamkeit bzw. eine verpasste Buchung, und mehrere Hundert Euro an Punkten wurden einfach gelöscht. Früher hieß es noch "Punkte verfallen nie", mittlerweise ist nach 12 Monaten Schluss.

Meine Loyalität ist damit auf dem Nullpunkt angekommen – es gibt schließlich genügend andere Hotelketten. Auch die Qualitätsstandards haben im Vergleich zu früher spürbar nachgelassen. Leider scheint das US-Management keinerlei Interesse mehr an mir als treuem Kunden zu haben.

The first room they put me in was moldy! The second room had bed bugs! Checked out early I went to completely different hotel of there’s and there was a huge spider in my room. And they don’t want to give me back my points. I wish I could rate this place -1! I will NEVER stay here again. Idc if it’s the last hotel I would rather sleep in my car!
Holiday Inn Washington-College Park I-95
Holiday Inn Express College Park
I will be reporting these locations to the health department!

Ich wollte nur eine einfache Auskunft, welches Holiday Inn Hotel das nächstgelegene Hotel zum Fridjofplatz in Maastricht ist, da ich das André Rieu Konzert 2026 besuchen will.
Keine Zugangsmöglichkeit für diese Frage in der App. Umständliche Links, die nicht zielführend sind.
Einfach „unterirdisch" diese App ☝🏻❗

-IHG charges you to transfer points to your spouse.
-You cannot transfer points online, you must call.
-They offer to text you back but we never got a text back.
-Called back, rep answered after 11m and hung up.
-All transfers I asked about either had a charge or required more points than we had and none could transfer all of our points because of unnecessary policy on points can only be transferred in chunks.
-Sat through a sales pitch to earn 500 points (to bump us into the next points chunk). Took 4 "no"s and then gal was rude and hung up on me. I was pleasant.
-Closing this account, other hotel partner programs treat us great. IHG treats clients badly.
-Do not spend money at companies that do everything online then make you call to receive simple perks they like to sell and then make hard to get.
-Update: I'm trying to cancel my account in chat, while logged in. They keep bumping me to another rep. I am on my 6th rep and still can't get my account closed.

Horrifying Experience – Cockroach on My Neck and False Advertising!
I rarely leave reviews, but my experience at this hotel was so disturbing that I feel obligated to warn others.
The very first thing I spotted when I opened my room door was a cockroach dead on the floor, so I thought to myself that was not a good start.... Later that night I woke up in the middle of the night to the terrifying sensation of a cockroach crawling on my neck. Yes, you read that right. I jumped out of bed in a panic, and after turning on the lights, I saw the roach scurrying across the sheets. I couldn’t sleep for the rest of the night, constantly checking around me and feeling completely disgusted.
The carpet in the room clearly reflects the fact the cleaner team do not know how to use a vacuum/hoover and clean the edges of the baseboard, it was dirty and filthy! After found rat poo I requested to swap to another room that was equally not well clean...
What made it worse was that the room looked nothing like the pictures advertised online and that was the reason why I choose this hotel, the photos showed a bright, clean, and modern space, but the reality was outdated, poorly maintained, and definitely not hygienic. The bathroom was dingy, the furniture felt sticky, and the walls had visible stains. I also have pictures to prove all my points here.
To top it all off, the breakfast area was equally disappointing. Online, again, it looked brand new but in person, it was cramped and looked like it hadn’t been cleaned properly in days. The food options were minimal and unappetizing, and I seriously questioned the cleanliness of the entire operation after what happened in my room.
This was easily one of the worst hotel experiences I’ve ever had. I strongly advise anyone considering this place to look elsewhere, and I hope the management takes real steps to address these issues and not just rely on misleading photos to draw people in.
I strongly recommend that someone from IHG inspection/quality department pay a secret visit to this place and see what's going on, sorry but for me never again!
Now, to add more disappointment I realize today that was charged an extra night on my Amex card, I do need to explain to my company why the receipt that I got from the reception on my check out does not match with the amount charged on the card.

On 5 June 2025, as my partner and I were heading to our designated room at around 15:30- right after we had just checked in at the reception, a person dressed as staff with a badge on his chest joined us in the lift and offered to help with our luggage. Approximately 3–5 minutes after we had entered the room, the same individual returned, knocked on the door, and quickly informed me that a hotel bus was arriving, so I needed to move the car I had parked in front of the hotel entrance when we arrived.

As I stepped into the hallway, I saw another person whom I assumed was a fellow guest waiting for the lift. He eventually walked away and did not enter the lift with me. I then proceeded to go back down to move the car to the parking lot located at the back of the hotel. Once that was done, I returned directly to the room, only to be told by my partner that the "staff member" who had helped us earlier had returned a third time—this time claiming to check the towels and the shower.

During this visit while I was gone to move the car, he led my partner into the bathroom to distract her, cornered her, and intimidated her by standing uncomfortably close, as he closed the glass door to the room. We believe this is when the second accomplice entered the room and stole both of our hand luggage, stealing approx. EUR 7,400 in value as our bags contained our passports, electronics, cash, jewelry, and other personal items. We were shocked that the individuals were able to access our room multiple times without being stopped or questioned by anyone, especially at what is supposed to be a 4-star hotel.

Although the hotel did offer some complimentary meals and nights, we feel it does not reflect the seriousness of what happened. We felt they were defensive when dealing with our issue, even shouting at us during phone calls, not helping us enough with the hotel insurance claim (saying our claim has been rejected with no proof or policy), and not escalating our case to the Regional Director and Guest Relations Management even after multiple requests. They are also not compensating us for our losses.

This is a recounting of our personal experience during our stay. We are sharing this to inform others and urge better security practices.

This hotel chain do not care about you. They care about your money. Dishonest, can't be bothered and just stick two fingers up to it's customers. Stayed at Liverpool Airport Crowne Plaza
Still waiting on points after being charged twice over 7 months ago. Avoid this run down chain. I have the persona name who is meant to be dealing with it at the hotel. If has this care and attention how has he still got a job.

For my last stay I was told I would receive points by IHG. I now see today this is a non qualifying stay. I am not sure how when you stay at an IHG hotel it is non qualifying. As a Diamond Elite member for over 15 years I have had enough of this now and as my account shows I hardly use IHG now but use other hotels who don’t operate like this.

We stayed two nights at Milford Hall Hotel in Salisbury. Most of the staff were friendly and helpful. The breakfasts were good and the room was a good size.

Two problems though: we arrived on a hot day and there was no airconditioning in the hotel at all. With a room on the top floor, it was horribly hot, not helped by a noisy fan which only moved the hot air around a bit. I recommend avoiding any room on the top floor in summer. The window would only open a couple of inches, which didn’t let in much air even when it cooled down.

Second problem was the television. This is the only hotel I’ve ever stayed in where you can only access BBC1 via the iPlayer. And even the staff had difficulty working out how to do it! We didn’t try the other ‘main’ channels but they were probably the same as the only possibilities for anything seemed to be via streaming. Very strange.

This group has charged me almost 600€ for 2 nights with b&b for 1 person. Rang the hotel to achieve the best rate and they charged me more than booking by 100 pounds. RIP off group even as a member I say this is really bad. Stay clear and book with Hilton they will get you better service and ps. The phone scripts are ridiculous and can’t get through to anyone you need too. Rant over letting people know to shop around.

Staybridge Suites in Temecula CA was worse than Motel 6. In 6 days I never got housekeeping. I called for towels they told me to come to front desk. I went then after 3 hrs my husband went it was 38 hrs after request. I had to empty trash and take it to lobby. Super 8 is much better.

Yet another company with a ‘price promise’ that you’ll never actually get. Pages and pages of terms and conditions, meaning it’s virtually impossible to fulfill all of the ridiculous criteria. I’ll you’ll be better off using one of the many travel companies. And then while you’re there, find a better hotel chain.

I’ll never use IHG hotels again.

I booked a stay at Holiday Inn East Kilbride as a gift for my brother and his wife to attend my daughter’s 21st birthday. What should have been a thoughtful gesture turned into a deeply embarrassing experience due to the disgraceful condition of the room they were given.

Despite being classed as an “executive room,” it was in a terrible state:
• Mould in the sink, shower tray, and on the painted walls
• Stained seating and carpets
• Cracked and dirty fridge door, cigarette burns on the carpet
• Ripped mattress cover and a stained mattress
• Overflowing bin and general lack of cleanliness

The condition of the room clearly reflected long-term neglect — not something that could be missed with proper housekeeping checks.

I submitted a full complaint along with clear photographic evidence, but the response from the hotel was extremely poor. A 50% refund was issued without agreement, and the manager simply claimed that an internal investigation was “ongoing.”

No apology that addressed the real issue, no explanation of how this room was ever allowed to be used, and no contact from senior management.

Would any member of staff honestly be happy staying in that room? I doubt it.

Very poor standards, and even worse customer service. I expected far more from a Holiday Inn and from the IHG brand.

Last Saturday we enjoyed a fantastic dinner at Marco Pierre White restaurant while celebrating a friend's wedding anniversary on the top floor of the Crowne Plaza Hotel Plymouth. Throughout, staff were incredibly kind and attentive. We continued celebrating downstairs at the Drakes Lounge and Bar, which was very busy because of a care providers awards ceremony taking place. Regretfully, as the evening proceeded, some of the care providers attendees became increasingly rude, disrespectful, and unprofessional to say the least, which was very unpleasant to experience while marking our friend's special occasion.

Kindly Acknowledge

They deserve zero stars, the property is lackluster customer service is horrible if not racist. Save yourself a headache and the money and book elsewhere

Was a loyal member of their points club for 16 years. Bought 2500 dollars worth of points in August, 2023 which gave me over one million points. Was not given adequate warning that points would expire. Found out 2 days too late that points expired. Informed by them their hands were tied and could not help. The purchase points option is deceitful for it does not tell you they will expire on the purchase page I received.

I had to cancel my hotel reservation because I realized I wouldn’t make it in time. I went online to cancel, but the only option was to speak with an automated system. I explained that I needed to cancel, but the system told me I had to contact someone directly by phone or email. I called, but no one answered, so I followed up with an email. Unfortunately, I never received a response.

Two days later, I saw a charge for the full stay and a notice saying I needed to check out—despite not having been there at all. I went back online and again explained the situation to the automated system, which then connected me to a representative named Anna. She claimed there was no record of a cancellation and said I was still responsible for the charges. In the end, they made me pay for one night, even though I never checked in and wasn’t even in town.

I used to really like that hotel, but after this experience—being told I didn’t cancel when I clearly followed their instructions and being treated as if I were lying—I don’t feel comfortable staying there again. It’s disappointing and frustrating to be charged for something I tried in good faith to cancel properly.

I stayed 2 weeks straight. They mentioned they would hold a security deposit which would be refunded once I check out. When I checked out on 5/11/25 I was told again I would be refunded 3-5 bus days, then it was 5-10 business days and lastly 7-10 bus days and lastly "Oh give it a few more days and you should see it, sometimes it can take longer". It is now June 2nd and there has been no refund. I have called and spoke with 5 different people stating they have already refunded my account, including "managers" Brenda, Reyna, Stephanie. Brenda has been very nasty with major attitude and now changed the whole story around and said They only authorized a certain amount and dropped but that I should not see a refund. The amounts she sent me and told me have been withdrawn from my account (not authorized) I have called my bank and spent a lengthily time on the phone to make sure I was not missing something. Well turns out all these so called pending authorizations have been full withdraws. I called and spoke with Brenda again, which led to nothing other than call my bank and dispute because she does not know what else she can do and had really nasty attitude. I will also be blogging about this and contacting someone higher than these so called managers. 2 weeks of stay was pretty pricy and the least these people can do is be honest and take their time with the customers concerns and show some sympathy. They have no customer service skills at all, and no Empathy for the customers. I am very very upset as this is $600 I am out of and these people just don't care. Even with the authorization she claimed makes zero sense because my account is showing all these 3 transactions are withdraws.