Dinso Resort & Villas Ko Chang, Vignette Collection by IHG Anmeldelser 

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Hotel the niu Halle Saale
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I booked directly with an IHG hotel to ensure it had a pool my 6-year-old could enjoy while we stayed near my older son, who was in the ICU. What I got instead was a mess.

When I arrived, my reserved room wasn’t available. I was told I’d have to switch rooms the next day. Then I saw the pool—so dirty I wouldn’t let my child so much as dip a toe in it. I complained, and they temporarily shut it down “for maintenance,” only to reopen it an hour later in the same disgusting state.

I asked to be transferred to a different property, but IHG Guest Services said it would take 24–48 business hours to get back to me—Monday being a holiday, that meant Tuesday or Wednesday. My stay ended Wednesday morning. Pointless.

Most of the front desk staff were unhelpful and dismissive, with one exception. I opened a Guest Relations case, and only then did the district manager reach out—late Monday night. He offered me 50,000 IHG points “in good faith,” and I accepted, trying to make the best of it. I shouldn’t have.

They say there are “no blackout dates” for rewards nights—but apparently that doesn’t apply to suites on Saturdays. Despite over 50 one-bedroom suites showing available for cash bookings, none were offered for points. I had to split my two-night stay in the same hotel, with Sunday night in a proper 1-bedroom suite for 19,000 points, and Saturday night in what they laughably call a “king studio suite” for 32,000 points—just a standard room with a fancy label. No sofa. No separation of space. No way it qualifies as a suite.

And because of this, I now have to switch rooms again between Saturday and Sunday. When I asked to keep the same room Sunday, they offered to downgrade me to that same “studio suite”—which, again, is no suite at all.

I should’ve known better than to accept points as a resolution. Lesson learned.

Let this be a warning: IHG’s “loyalty rewards” are anything but rewarding. I’ve been a loyal IHG member for over a decade—Diamond Elite at one point. It means nothing. Their fine print gives them the right to change, reinterpret, or ignore terms at will. Their “no blackout date” policy is a marketing loophole—reward nights are limited to such an extent they may as well not exist.

I’m done. Keep the points.

—Miranda Sharma

Very good breakfast and AMAZING customer service. The worker Robin is so sweet and always on time with things I would enjoy to come here next time!

Appalling room condition at Runcorn Holiday Inn - now being ignored by IHG customer services after complaining about unmaintained room with dark water staining all over ceiling and down walls from toilet above. Hotel was little help, best they could do was that I walk a mile down the road to the Premier Inn. Tried to get some sense out of IHG customer services, but they just ignore you and don’t ring you back when they say they will, Best go elsewhere. I will be on all future business and leisure trips

Stayed at holiday inn, and Rotherham a few weeks ago,
Used pool and gym, and
Ate in restaurant
Broke out in all over body rash, and believe to be linked to food prep, and as pool tests were ok.
No help with treatment by staff, but
No sign of trained medical staff present, x when asked or access to first aid box denied
Sent to 24 hour garage nearby and to get medicine!
Complained, no redress, not even points or free right, especially when as I am gold card member

Need to stop letting big family events happen in the breakfast area. Last night, holiday express Meridian, Ms it was loud and went out of control until 11:30pm. I got zero sleep, and had to get up around 5am. Why are people allowed to party in the breakfast area with customers trying to get sleep.

Taken a large sum of money from me when they clearly know my booking was cancelled via Booking.com on the 5th May. And the refund request has just been denied!! Surely this is not legal? Furious they have left me in my overdraft and taken money without my permitted when I CANCELLED my booking!!!

I would do less than 1 star if I could! Wish I had read the reviews before using this company! They are crooks and ignore customers when they make complaints and don't take their calls. Worst customer service i have EVER had!!

IHG member since 2016. Holiday Inn Club member also affiliated with IHG. Several months ago made reservation for 3 nights at Holiday Inn Nags Head NC beach. Was not able to use Holiday Inn Club points for all 3 nights for ocean front room. But was told if I paid full price for one night we could reserve remaining 2 nights with the Holiday Inn Club points. My family arrived and was told they could have the ocean front room one night and then have to move to a street view room for the remaining 2 nights. I could have reserved 3 nights of street view and saved $300, Called IHG and after being on the phone for literally 2 hours was told yes, I reserved the ocean front for 3 nights and the hotel would contact me. Never heard a word from anyone AND my family was kicked out of the room the next morning. IHG was zero help and a joke.

No air condition in July restroom overflowing
housekeeping staff rude and smell like cigarette the staff was just bad. the area was old and dirty the Rodeway Inn is cleaner.

Holiday Inn Express, El Dorado, Kansas

Haven't even stayed there yet and the staff is completely incompetent. Had two rooms booked for Friday and one booked for Saturday. Have the emails to prove it with no cancellation emails given, but told that the room for Saturday is not available.

Talked to 3 different people. Was not allowed to talk to the manager even though the staff member did. Rerouted to a wrong number totally unrelated to the Holiday Inn and hung up on once (from the hotel itself) Asked for the manager's name and that is when the phone went dead (well... not completely, they thought they had hung up the phone, but could hear talking).

Offered to send the emails that stated our confirmation numbers and also that show in BLACK AND WHITE that a room was reserved for Saturday. They did not want this information. They wanted to transfer the phone call yet again which obviously leads to NOWHERE!

Whatever happened to good customer service? When you can talk to a manager and get answers to your questions. What good is an email with a confirmation and dates when they are not honored?

We were also told when we asked the manager to call us, we were told, that they cannot make outgoing phone calls. HMMMMMMMM..... I guess if there is a fire, you better call yourself because they can't make outgoing phone calls.

What a crock! This is the type of runaround you get when you talk with a company that does not want to answer your questions, they just want to get rid of you. Well... guess what, we will be there this coming Friday for our stay and be RIGHT THERE to show you the email that states we have a room for Saturday night. You won't be able to hang up on us then, will you? You can try to escape a phone call, it is a lot more difficult to escape a person face to face.

Since you wouldn't give your name over the phone or the manager's name, we will be in person asking for that to make sure that we let the corporate office know. Oh and if you read this review and decide to take the day off, don't think we won't pursue talking to your superiors.

The lady who checked me in was very friendly, and said she was glad we were staying there and if we needed anything just let her know. The lady who checked us out the next morning was the same friendly, and asked us how our everything had been. She said she was glad we had stayed there. The place was very clean (rooms, breakfast, (food was great) staff was in there seeing that we had plenty of everything.

I am very disappointed with the 3K charge that Holiday Inn Express in Millington,TN has charged my credit card for an additional 10 rooms for 2 nights that have already been charged once. This has caused me a great deal of financial hardship. The front desk clerk knows nothing. According to her, the general manager is not coming down until 7:30am if he comes down then. The rooms were blocked at a discounted rate but this isn’t a discount this is straight out robbery. 1-800 number is no help. The only thing she did was take my report. I need someone to take these erroneous charges off my card immediately. I am hoping that the charges fall before I get there and that he is very apologetic about their MISTAKE. This is not right. I am in mental distress.

Checked in at Holiday Inn Glasgow airport late afternoon - was allocated a room which had not been serviced from previous guest! Returned to reception to get another room - this room was a very poor standard of furnishing- bed side table had veneer peeling off/ hand held shower unit was missing from the bath! This hotel needs a SERIOUS upgrade to its customer service/housekeeping - a walk in customer would be charged £300 for this room - totally unacceptable!
Also this hotel is totally cashless - whatever happened to customer choice?! Wont eat/drink here for this reason!!!

On June 6, 2025, I made two reservations—one for myself and one for my adult daughter—for a stay at the Holiday Inn located at 19308 Cottonwood Drive, Parker, CO, from July 4 to July 7, through the IHG website. I used points for one reservation and booked the other at the standard rate. Both reservations had the same confirmation number, as they were made simultaneously, and each was for a king room.

When I checked in on Friday, July 4, I was informed that there was only one reservation, the standard rate one, and that the reservation made with points was missing. Despite presenting my confirmation, the front desk clerk insisted there was no record of that reservation and stated that all rooms were fully booked, which forced us to share a single room. Sharing a room with my adult daughter was unacceptable, so I had to seek alternative accommodations for one of us.

After reviewing my IHG account, I saw that my points had been deducted but were later refunded. When I contacted IHG customer service about the points return and the cancellation of my reservation without prior notice, I was told that using points for rooms on the Fourth of July weekend was not allowed. I asked why I was able to book it online despite this restriction, and the representative explained that booking online using points must have been a mistake on the IHG website.

The IHG website allowed me to book a room using points, but IHG/Holiday Inn later deemed this booking impermissible for that weekend. My reservation was canceled without notification, and IHG/Holiday Inn did not take adequate steps to resolve the situation. The only response from customer service was, "Sorry that happened, but there was a suite available that I would have to pay half price for, and it was only available for one night."

It is hard for me to believe that the hotel was entirely full, especially since the parking lot was nearly empty. As a loyal IHG member since 2002, I have never encountered a situation like this. I am extremely dissatisfied with how IHG/Holiday Inn handled this matter—canceling my reservation, failing to inform me of the cancellation, not honoring my reservation, and making no attempt to resolve the issue apart from offering a paid room that was only available for one night. Because of this experience, I will no longer stay at any IHG locations and will be canceling my IHG
membership.

Had to check out 3 days early due to sad family issue, 80 years old 2 suitcases, 38 degrees outside in Nice, 5 min drive to the railway station, diamond elite member. Hotel refused to offer the shuttlebus, no taxi available for this short distance. Thanks a lot Saint Laurent du Var !

First of all, the summary of charges differed from what was charged to my card by $50.00. Secondly, I was sleeping in the room when I heard a knocking on the door. Thinking that my wife had forgotten her key card, I got up to answer when the door opened.It was the housekeeping manager who thought we have checked out. WRONG! Our actual check out was the next day. And, less than 1 hour later, a msg rang on my phone. It was IHG asking how we enjoyed our stay - STUPID STUPID STUPID! Thirdly, these cards to scan in order to leave a tip...how presumptuous. If I want to leave a tip, I will. In fact, this is a very rare time that I DELIBERATELY DID NOT LEAVE A TIP! Sanjay the clerk was friendly enough but overall, a very lousy stay.

They charge an extortionate amount for laundry and don't tell you the price in advance. Thieves. I should have called the police.

Vi blev snydt af en mand på vores et hotel, som sagde at vi skulle på en hyggelig rundtur på resortet i Orlando i privat golfvogn og fik billigere Universal billetter. Vi dukker op og alt er en stor salgstale om at de vil sælge os ferie bolig. 2 timer og en hel brugt dag på noget vi slet ikke havde sagt ja til! Totalt scam!!! Manden på hotellet sagde at vi ikke behøvede at beslutte lige nu hvilken dag vi ville i universal, men da vi stod på deres resort var det nødvendigt at vælge med det samme! Dårlig oplevelse!! Han sagde det ville blive en hyggelig og sjov tur for ungerne, men de endte med at sidde og glo ud i luften i 2 timer! De blev skide sure når man fortalte at man ikke var interesseret… alt udover var det et lækkert sted. MEGA IRRITERENDE OPLEVELSE!!!!!!!

Wow - how disappointing! How wrong can you get it?
Summary: my wife and I arrived tonight at the Crowne Plaza in Thames Ditton/Surbiton. We'd booked 3 nights in a King Premium River View Room with balcony. We paid. We were told by an incompetent male receptionist that the room was given away to a better customer and we'd been relegated to a standard room earlier in the day with no balcony and no river view. It was for the belated celebration of our 29th wedding anniversary....
AND my wife has been a member of the IHG rewards Club since 2008 and was an Ambassador level member.
I was also a long term member of the rewards scheme (Platinum).
The staffman had no answer why.
We called the complaints line at IHG and received a complaint number and a derisory offer of a free meal.
When are these incompetent managers going to learn that downgrading and demeaning customers ON ARRIVAL especially (!) is the worst possible way to give them a good stay and encourage further bookings?
We used to book loads of IHG hotels for our business - now thinking twice