Hopkins Homes Anmeldelser 

Very friendly, very thorough and informative.

We’ve had an ongoing issue with the grouting in our kitchen floor, a structural engineer has also been out luckily the house is sound. He told us there was not enough screed under the tiles meaning the grout is constantly cracking open. We’ve now have a hole in our floor for over a month. Hopkins are very good at selling houses but there customer service and aftercare is shocking and we’ve had experiences of rude staff we are now also being ignored by the company so we will be contacting the NHBC this weekend about the ongoing problems

Potential buyers, do your research before purchasing a Hopkins Homes property. My experience has involved ongoing defects, repeated unsuccessful repair attempts, poor communication, and unresolved complaints that have dragged on for months. Make sure you understand the aftercare and complaints process before committing to a purchase.

I have recently moved into my Beautiful new Hopkins home at Church View Bramford. From meeting the lovely Kim who guided me through the buying process keeping me updated and who was always on hand giving good advice throughout, to moving in day, having my handover with Andy who showed me how to use everything, and who went above and beyond to make sure the house was perfect. Thank you Hopkins I love my forever home

We purchased our new Hopkins Home based on clear verbal assurances from the sales representative, Daisy, that our garden would be a flat, usable space comparable to the show home. As we are not professional landscapers or civil engineers, we trusted the expertise and "premium" reputation of Hopkins Homes to deliver what was described.

Since moving in, we have discovered the garden is a steeply sloped "landscaping nightmare" that is physically impossible to level due to fundamental design conflicts created by the developer:
1. Damp Risks: We cannot raise the levels without breaching the neighbor’s garage damp proof course.

2. Structural Failure: We cannot lower the levels because the boundary gravel boards have been installed with insufficient depth, meaning the neighbor's land would collapse.

We were unable to inspect this during the official home demonstration because the Site Manager did not have the keys to the rear doors—a significant oversight that prevented us from raising concerns before completion.

Despite their own contractors admitting on-site that the levels are "completely off," Hopkins' head office has responded with a "fob-off" email, hiding behind technical drawings that were never explained to us as laypeople. We were sold a level plot but delivered a significant financial and structural liability.

We expected much more transparency and integrity from a developer of this size.

I recently purchased a property at The Elms, Woolpit and couldn’t be happier - The attention to detail and service for site, Ben & Georgie as well as assistance from Customer Services, Samantha, Lauren, Olivia, and others has been nothing but amazing - Hopefully they keep it up🤩

We were buying a 2nd hand Hopkins Home from a vendor who was buying a new Hopkins Home - we had a few problems relating to our sale and the help we got from Hopkins Homes was superb even though we weren’t buying from them ! In particular Katherine Grant was an absolute star, with her knowledge and contacts we were able to keep our chain intact and complete our move, which at times looked destined to fail.

Since moving into our 5 year old Hopkins Hones the local sales office team have been extremely helpful regarding our house specifications etc so I have nothing but good things to say about them and our house !

If only all new homes teams were like Hopkins Homes moving house would be a lot easier

It was great using Hopkin homes. Jason was really helpful throughout the whole process, showing me around the property and always responding to any of my questions. Amazing support, very helpful and friendly people who helped me through everything.

I was delighted to complete on the purchase of a property within the Elms Development. The good feeling started immediately in the Showhouse where Jason’s friendly, helpful and professional approach was a major element in deciding to select a Hopkins house. Through out the whole process, unexpectedly delayed through international funds being temperately withheld, Jason provided a calming proficient and confident support. His entire friendly, knowledgeable and professional approach was a major factor in my decisions to purchase the Elms property.

I’m in the process of buying a house on the Loddon Rise site. Matt has been great. As a first time buyer it’s all new and overwhelming but Matt makes sure to keep me updated and is always happy to help if I have any questions. Very happy with my Hopkins’s experience so far.

Great experience with the Church View development. The developer delivered a high-quality home with excellent attention to detail.

Kim, the sales agent, was friendly, professional, and always helpful throughout the process. Andy, the site manager, was also fantastic—very attentive and quick to resolve any issues.

Overall, a smooth and positive experience. Would definitely recommend.

We purchased our home in Church Farms from outside of Norfolk. Lacie’s communication & follow up left us feeling really good about the whole process of buying the house, despite not being able to visit in person easily. She was professional & thorough during the whole purchase process. Since owning the house, Lacie has continued to be a source of support and the after sales care was not something we expected. Jamie on Site has displayed similar qualities & validated our decision to buy a Hopkins Home.

I would strongly advise anyone considering a property from Hopkin Homes to think twice. My experience has been incredibly disappointing from start to finish, with a level of workmanship and customer care that falls far below expectations.

The property was handed over in a poor state, with multiple serious defects. Internal doors were split, there were leaks present, and the kitchen floor has already failed. The finishing throughout the house is substandard, with mastic carelessly smeared in visible areas rather than properly applied. It feels rushed and poorly executed.

Even more concerning is that the original plans were not followed. A key feature—underfloor heating controls—was simply not installed, leaving us without functionality we were expecting and had planned for.

The snagging process has been equally frustrating. The house has repeatedly been left in a mess after visits, with tradespeople failing to turn up as scheduled. On multiple occasions, they have left without notice and refused to complete outstanding works, dragging the process out unnecessarily and causing ongoing inconvenience.

Overall, the experience has been stressful and unacceptable. The lack of attention to detail, poor communication, and unwillingness to properly resolve issues has completely undermined confidence in Hopkin Homes. I would not recommend them based on this experience.

I wish I could attach photos so people could see the state they class a five star finish

*UPDATE*

Agreed three straight weeks for remedial works to be carried out. Our property has been damaged in numerous areas during this, half the work isn’t completed as they ran out of time and the other half still isn’t up to standard. We also now have flooring starting to fail in another room.

I purchased a property back in 2020 and the sales and customer services team were great. However, the reason for this review is that i contacted their customer services team a few days ago to ask if they had records of the tiles used in the property. I didn't expect much as its not as though they are gaining anything from taking time to deal with an old customer but Max was incredibly helpful and sent me the details of all the finishes for the house. Taking care of previous customers shows the culture of the business and really grateful to have support years after the initial purchase. Thank you, I can now add some tiles that match instead of re-tiling the whole bathroom!

I recently contacted customer services about a 'snagging' job and they were very polite and helpful, they liaised with the contractor and the job was completed to a very high standard within 4 days which is fantastic service!

I’m absolutely thrilled with my new Hopkins Home. The build quality is exceptional, and I’ve been really impressed with the overall finish and attention to detail.

Jason and the whole site team have been incredibly helpful throughout my purchase. As a first time buyer it can feel quite scary, but they put me at ease from the start and made me feel confident at every stage.

A special thank you to the Site Manager and Assistant Site Manager for their support during the home demonstration. They answered all my questions patiently and clearly, and it was reassuring to be offered ongoing help going forward, too.

I genuinely feel like I’m in safe hands, and I’m so happy with my new home. Thank you Jason, Ben, Lukas and the whole Hopkins Homes team!

I looked at house all around St Neots but picked Alconbury Weald as I liked the development.

I looked at house from several of the House Builders on the development but decided to go with Hopkins as were very helpful and clearly answered all my questions. They were happy to speak to me at any time and allowed me to make several visits to the house I picked so I could record the build, very useful to see were all the pipes and wiring went.

The final hand over was comprehensive and quick.

Caroline, a sales executive at Abbots Vale in Bury St Edmunds is really helpful and informative. I visited today and Caroline gave ma a very thorough overview of the development. She also gave me a tour of 3 house designs. A credit to Hopkins Homes and a great customer service. Thank you.

Lacie was most helpful and explained everything thoroughly.

We moved in 2023 into townhouse built by HH according to plan.

Luckily, we commissioned a RICS approved surveyor to check for snags, because there were numerous. All was rectified by HH.

However, their mock chimney only lasted a couple of years with constant leaks after rainfall. Because we’re now out of warranty, this is being handled by NHBC which is fine.

Outside of that, the build quality is generally poor. The ceiling coving is misaligned; the house is super loud (they didn’t fill around waste pipes so toilets flushed upstairs can be heard loudly in our kitchen; no sound isolation between ceiling and floors which makes the house especially loud); obviously we’ve got the mock chimney issue that coincidentally appeared after the warranty period; the ceilings boards are visible which of course isn’t a good look.

We’ve also been “hard sold” not to get an independent snagger - because “HH does that all for you” anyway. This was a big red flag and I cannot stress how imperative it is to commission own independent RICS approved surveyor to carry out the works. Unfortunately for us, we didn’t have the roof / chimney properly inspected.

In addition: our neighbour had identical issue last year — their cost was covered as it was in the end agreed in writing that the mock chimney wasn’t installed properly in the first place leading to the leak.

All of this is especially stressful because this has been dragging for months now.