HomeLava Anmeldelser 

Toller Support. Wegen Corona kam es zu Problemen mit dem Lieferdatum, aber die Unterstützung und Lösungsvorschläge waren mehr aus gut. Die Mitarbeiterin was zuverlässig, schnell....

Würde jederzeit wieder dort bestellen - danke!

Von der Auswahl des Artikels bis zur Bestellung und der telefonische Service vor der Montage war Super. Selbst Explosionszeichnungen waren in wenigen Minuten übermittelt. Es lief alles wie am schnürchen.

I would NOT recommend buying anything from this site. (they are not UK based) Before I placed the order, I discussed a few questions with their customer service. They were very helpful and I felt very confident to buy the product from this company. Soon as the item arrived we tested it out before installing it to our ceiling. It worked although the manual wasn't for this light fitting at all. Soon as we installed the light fitting didn't work at all, we tried different things but it didn't work. We received a remote control with this light fitting which came with no manual. I sent an email to request that manual but never heard back about it. The remote control seemed like a cheap plastic product which was a huge disappointment. We decided that we don't want to waste our time and money and requested the 30-days FULL REFUND policy. 
Their reply was that it is only possible if I send back the product through royal mail or parcel force (they also attached two screen shots about the delivery prices which was extremely high and they don't accept any other company). Their products are coming from China, not the UK!! They have a 30-days "no questions asked'' full refund policy which we didn't receive. They requested images of the product to see what's the problem and offered a 15% refund and replacement parts. I agree that probably it would have been a cheaper option to fix the light fitting instead of sending it back to CHINA but what's the point to the 30 days FULL refund policy if I can't apply for it? 
They said that I can send the item back but they will not help to solve the issue if the CHINA custom holds the item back (covid 19) and I will have to pay the costs for it. So I got the light fitting which did not work, the manual isn't for that light fitting and the remote control had no manual either. Who knows if the product will arrive or "accidentally" gets hold in the CHINA custom and I will lose any possibility for any kind of refund?! The 15% refund is unacceptable so I contacted UK customs regarding the situation because this is illegal activity in the UK. Soon as I told them I had received an offer for a 50% refund. I accept it because probably it is easier than fighting for 100%. 
So I don't recommend buying a light fitting from CHINA because you will not be able to return it, if it is not working or even if you change your mind. Check on google the company because I'm not the only one who had this "expensive" lesson. I should have shopped from a UK based company because they follow the proper refund policies if you change your mind. I hope this helps and do your research before you order!

I bought a beautiful set of curtains, the style was simple Japanese linen embroidered, that are exactly as they looked on the web site, expertly sewn, with precise measurements.

I wish there was a no-star option. This was an awful experience - first the product took ages to arrive (it's shipping from China, which I didn't realise and should have checked better). The product itself seems flimsy and not worth what I paid for it - it's not going up in my house as am worried about safety, so tried to return. They try really hard to persuade you from doing that, at one point they offered me 6% of the retail price as a refund if I returned and IF the item arrived! Am pretty sure this is not allowed under UK law. In the end have thrown items out (annoying) and bought from a UK-based company instead. Buyer beware, stay clear.

Edit: After this review was posted they contacted me to offer a refund of 25% of the purchase price in exchange for me taking down this review. I have email evidence of this and happy to share. That probably explains why they have over 3 stars on this page instead of 1 as reviews shown does not reflect total feedback. My review will stay so that others can learn from my mistake. I did not reply to their email where they offered 25% of the purchase price as a refund as now xonsiderthe matter closed.

Unfassbar!
Rückgabe nur unter hohen Kosten, die man selber tragen muss!
Finger weg!! Unzumutbare Qualität!!

Ich war von der Qualität entsetzt.
Wir haben eine geräuschlose 3D- Uhr bestellt. Sie sh auf dem Foto toll aus.
Bekommen haben wir eine billige Folie, zum Ankleben an die Wand und ein Uhrengehäuse, das bestimmt keine 5,00 Euro kostet.
Nach dem Lesen der Rücksende-Optionen, werde ich wohl darauf verzichten, da das Paket nach China mehr kostet, als die Uhr.
Da fühlt man sich echt reingelegt. Das müsste verboten werden!!!

Le colis a été un peu long à arriver mais l'attente en valait la peine . Le robinet de cuisine est tout simplement magnifique et surtout introuvable en France . Reste à monter la nouvelle cuisine équipée 🤭. Les questions par mails sont suivies immédiatement par Sylvie pour la France je pense et je la trouve très pro 👍 . A bientôt sûrement quand je vais attaquer la salle de bain 🤪 .

I bought a very expensive light from this company. When it arrived the unit did seem a bit flimsy but once it was fitted it did look nice. However, three days in and the bulbs started to go and flicker. We changed all the bulbs which cost £35 a time using the box spec that was provided with the original bulbs. My husband fitted these and on turning on the light we were met with a loud bang and the light blew our electrics in the bedroom and all of the upstairs. I emailed Homelava with pictures of the black Mark's on the light etc and explained the situation. The response was that we had used the wrong bulbs. We had followed the instructions and used their box with their light bulb specifications. Very unhelpful customer service response. We were sent a picture of the bulb we should use and we once again spent another £35 on more bulbs. Customer service also offered us a new unit for £103.00! The light was £129.00 to begin with. Today we have put the new bulbs in, the same bang and all the electrics have blown again but this time it has broken our light switch in the bedroom which will now have to be replaced. Basically this light will be going in the bin tomorrow and replaced with one from a proper shop in the UK, where you can take items back or have them replaced if they are faulty. Homelava dont care all they want is more money out of you. All in all this light has cost us nearly £200.00 and it will just be going in the bin. DO NOT BUY FROM THIS COMPANY I DO NOT THINK THEY ARE LIGITIMATE.

Update: Homelava refunded me £40 but only to take down the negative review. The light wasn't out of warranty, the same bulbs were used to replace as came with the light. Again do not use this company. The light went to the tip a long time ago now and I have only £40 to show for it. These lights are definitely faulty and not to british standard. They also don't know or understand trading standards.

HomeLava is one of the most efficient on line shopping l have had the pleasure to purchase from, as l am a silver surfer ,of a certain age , l was emailed back on the same day despite all my questions on how to order my light , this again was done with the speediest of replies , and my purchase is now been dealt with Well done to Amy , and all who have helped me to order with HomeLava on line .

I agree with many other reviewers about this company.Do not buy from them. I bought taps from them they were enormously delayed versus their website promise. So late in fact I no longer could use them. Returns are impossible, they put all the risk onto purchaser and as you can see from other reviewers they don’t even accept the returned items. I expect they will reply to this review with their “set piece” of insincere “So sorry, but”...

Grande satisfaction d'avoir commandé 4 lustres sur ce site, à la fois pour la qualité des produits correspondant parfaitement à nos attentes, pour le respect des délais (réception des colis avant la date d'engagement!) et pour le suivi de la commande.
Je recommande sincèrement Homelava d'autant que j'ai testé le service après-vente pour le remplacement d'une pièce et qu'il a été réactif et communiquant!

Keinerlei Probleme bei Bestellung und Lieferung. Bin mit der Qualität sehr zufrieden! Und habe immer schnell Hilfe bekommen bei fragen! Ich sage top und danke!
Bestellt wurde eine Dusch und eine Wannenarmatur.

J ai commandé des rideaux sur mesure chez HomeLava, et suis tres contente du résultat.
Résultat très bien fini, tissu de qualité.
De plus, dans nos échanges, même en français le service est au rendez vous.

Ich hatte mit Bauchschmerzen wegen der schlechten Bewertungen bestellt, weil ich die Lampe sonst nirgendwo fand und unbedingt haben wollte. Sie kam gut eingepackt zeitig an. Verarbeitung etc. absolut zufriedenstellend, bestätigte auch der Elektriker. Nur die Fassung war die falsche, was im Kundenkontakt beschwichtigt wurde mit "Das sieht doch eh viel besser aus als die andere". Auf Grund dessen 10€ Gutschrift, weil mich die andere Fassung nicht sehr störte. Der Kundenservice antwortet zügig und freundlich. Wir sind zufrieden

Ich habe eine LED-Lampe bestellt, die nicht ganz so funktioniert wie erwartet. Nach dem Einschalten leuchtet sie immer mit voller Helligkeit (sie merkt sich den alten Zustand nicht) und sie geht nie ganz aus (Nachtlichtfunktion lässt sich nicht abschalten). Der Kundendienst ist sehr schnell und freundlich. Sicher, es ist eine Übersetzungssoftware im Einsatz, aber alles durchaus verständlich. Nach einigen Lösungsvorschlägen, die alle das Problem nicht lösten, erhalte ich nun gegen einen fairen Aufpreis neue, aktuellere Technik, die ich gegen die alte austauschen kann.
Vier Sterne für den schnellen und guten Service und die Lösung mit der neuen Technik. Wenn die neue Lieferung da ist und alles wie versprochen funktioniert, gibt es den 5. Stern.

So pleased with our recent purchase from HomeLava. Unfortunately, there was a bit of a delay with the delivery, due to Covid-19, but we were kept informed and any queries we had were answered immediately by email.
Overall, a very positive experience and we will certainly recommend HomeLava to our friends.
The ceiling fan light is perfect and so far we haven't seen anything else like it anywhere.
Thank you, Marie and Steve :-)

Réactivité avant/après la commande; qualité du suivi jusqu'à la réception du colis. Merci!

We ordered for the second time. The first time was 4 ceiling lights and 2 curtains. Perfect service and good quality with easy assembly. - This time we ordered a pendant lamp, it is a bit difficult to assemble, something can always go wrong. Homelava reacted immediately to my complaint and keeped helping until my problem (assembly) was solved. THAT is important and therefore we will order again.

ACHTUNG NICHT BESTELLEN!!! Hallo, also ich würde auch von einer Bestellung abraten! Wir haben eine Lampe via Express bestellt - das funktioniert schon gar nicht. Es antwortet mir zwar immer jemand auf deutsch - aber google Übersetzer macht es möglich. Wir wollten die Lampe nicht behalten, da die Qualität einfach nur SCHLECHT !!! war. Achtung alles muss auf die eigenen Kosten nach China zurückgeschickt werden. Dies hätte uns € 43,00 gekostet zzgl. ZOLL und Bearbeitungsgebühren. Wir haben dann die Schrottlampe behalten - da sie uns 30 Euro erstattet haben! Ich gehe lieber wieder zum Möbelhaus!!! Ich bin mir auch nicht sicher, ob die positiven Bewertungen echt sind. Ich denke ehe nicht!!